Facilities

Elevator
Television in common areas
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Porter/bellhop
Wedding services
Express check-in
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Great location
Excellent staff
Cons:
Room size too small
Breakfast could be improved

Categories

Cleanliness
8
Issues reported with water on the bathroom floor despite attempts to rectify.
Service
10
Exceptional service mentioned multiple times, with staff being attentive and helpful.
Location
9.5
Convenient location mentioned with proximity to the beach and dining options.
Room Quality
8.5
Some complaints about room size but overall satisfactory experience.
Amenities
9
Standard amenities described, but confusion about advertised features.
Value for Money
9.5
Overall good feedback suggests value in relation to costs.
Food and Beverage
8
Some dissatisfaction with breakfast offerings, indicated as a ‘did not like’.
Overall Experience
9.5
Overall enjoyment of the stay, with multiple positive mentions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:18

Property Description

Breathtaking Views from the Terrace

Take advantage of the stunning views from our terrace while enjoying complimentary wireless internet access and concierge services. From there, you can easily hop on our complimentary beach shuttle to reach the surf and sand effortlessly.

Fine Dining and Relaxing Drinks

Savor a delicious meal at our restaurant or unwind with your favorite drink at the bar/lounge. Begin your day with a complimentary full breakfast to fuel your adventures in Cartagena.

Comfortable Rooms and Convenient Amenities

Make yourself at home in one of our 60 uniquely decorated guestrooms, equipped with minibars and flat-screen TVs. Enjoy the comfort of a pillowtop bed with premium bedding, stay connected with complimentary wireless internet, and indulge in cable programming for entertainment.

Experience all this and more at OZ Hotel. Book your stay now for an unforgettable getaway.

Important information:

  • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
  • Children may not be eligible for complimentary breakfast.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CTG

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

Cleanliness: 8
Service: 10
Location: 9.5
Room Quality: 8.5
Amenities: 9
Value for Money: 9.5
Food and Beverage: 8
Overall Experience: 9.5
M
Manjot
10
Pros:

Staff were awesome!

2025-10-06 • via Nuitee
B
Billy
10
Pros:

Great Place To Stay

2025-09-18 • via Nuitee
M
Magdalena • partner
10
Pros:

Hotel staff was excellent and attentive. Hotel very convenient to everything. Lots of dining options. Enjoyed our stay here.

2025-09-09 • via Nuitee
W
Walter • family
10
Pros:

I like the fact that the staff was on point. I think every individual employee was excellent. From the front door all the way to the roof. Great team, great atmosphere and great vibes.

Thanks for everything!

2025-09-09 • via Nuitee
S
Shane
10
Pros:

Great staff - Dennis and Luis night crew - thank you both.

2025-09-05 • via Nuitee
T
Theresa
6
Pros:

Be advised , many of the pictures are not of this oz . The hotel is advertising as their new location . Be advise , just book with their new hotel , OZ COLLECTION . They have a pool and bar. This hotel does not

2025-09-01 • via Nuitee
B
Blanca • family
6
Pros:

Great location, close to the beach. Great staff. Many restaurants close by.

We didn’t like:
The first night we arrived there was water in the bathroom floor right after we took a shower, we reported to the front lobby and they sent an employee to dry the floor and moved us to another room the next day.
We did not like the breakfast. The rooms were too small.


2025-08-28 • via Nuitee
L
Lucia
10
Pros:

Friendly staff

2025-08-23 • via Nuitee
G
George
10
Pros:

I like the great customer service

2025-08-21 • via Nuitee
W
WILLIAM
10
Pros:

Oz hotel's staff is incredible. Always willing to help and very sociable. The breakfast crew is excellent.

2025-08-07 • via Nuitee
P
Pierre
10
Pros:

I'll coming back again service was great

2025-07-30 • via Nuitee
T
Thurman • friends
10
Pros:

Great customer service and very convenient to everything.

2025-07-29 • via Nuitee
F
Franklin Mauricio
10
Pros:

Nice site , staff was very friendly.
100% recommend

2025-07-25 • via Nuitee
D
Dawayne Lamont
10
Pros:

I felt at home the staff song happy birthday to me I love this hotel

2025-07-14 • via Nuitee
F
Fernando
10
Pros:

Los mejores como siempre !

2025-07-06 • via Nuitee
E
Edgar • friends
10
Pros:

The location, the cleanliness, the friendliness of the staff, and a good breakfast is why the Oz Luxury Hotel is perfect for me.

2025-07-06 • via Nuitee
C
caioiadocico • Couples • br
10
Amazing stay close to the beach
Pros:

We originally booked a stay at the Oz Luxury Hotel but were pleasantly surprised with an upgrade to the brand-new tower of the Oz Hotel, part of the same hotel group, located just 150 meters away.

The facilities are impeccable. The room was spacious, stylish, and sophisticated, with great lighting, a comfortable king-size bed, and top-quality pillows. The bathroom and shower were also excellent and very roomy.

The staff was extremely attentive from the moment we arrived — starting with a welcome drink at check-in — and remained thoughtful throughout our stay, offering towels, coffee, and water 24/7. Housekeeping was efficient and consistent, which is especially important in a hotel so close to the beach.

The location is outstanding. Bocagrande is a fantastic area to enjoy Cartagena’s beaches and dining options, and it's also just a short ride from the historic center, Getsemaní, and the departure points for boat tours.

Breakfast offers a wide variety of high-quality options, especially fresh fruits and breads.

The hotel also features a beautiful rooftop terrace with an incredible view. It would be even better if there were a bar to make the most of that wonderful space.

2025-07-04 • via Tripadvisor
K
Kerry • friends
10
Pros:

Amazing beautiful building and the staff is very professional and nice.

2025-06-30 • via Nuitee
F
Floyd • friends
10
Pros:

Very clean

2025-06-20 • via Nuitee
E
Emilce • family
10
Pros:

Love the stay

2025-06-18 • via Nuitee