SureStay Plus Hotel by Best Western Niagara Falls East

Hotels
•
SureStay Plus Hotel by Best Western
7.5 (1354 reviews)
9100 Niagara Falls Blvd , Niagara Falls , us
+1 716-297-9902

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Proximity to attractions
Friendly staff
Cons:
Poor cleanliness
Limited breakfast options

Categories

Cleanliness
5.83
Reviews indicate poor cleanliness with stained towels and hair in food.
Service
8.8
Friendly staff received positive mentions despite some negative feedback.
Location
8.84
Multiple mentions of good proximity to Niagara Falls and convenience.
Room Quality
7.29
Compact rooms with some comfort issues reported; could be improved.
Amenities
7.82
Amenities were decent, but breakfast options were limited.
Value for Money
6.78
General feeling of not being value for money based on room quality and breakfast.
Food and Beverage
6.33
Breakfast options were limited and complaints about taste and cleanliness.
Overall Experience
8.3
Experience was generally good for a short stay with accessible location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:29

Property Description

Modern Accommodation with Top Amenities

Located in scenic Niagara Falls, SureStay Plus Hotel by Best Western Niagara Falls East offers a comfortable stay with convenient access to key attractions. The hotel boasts a fitness centre for guests to stay active and free WiFi for seamless connectivity. Guests can also enjoy the ease of complimentary private parking.

Comfortable Rooms with Essential Features

Each room at SureStay Plus Hotel is thoughtfully furnished with a desk, flat-screen TV, and a private bathroom. With cozy bed linens, towels, and a fridge in every room, guests are ensured a relaxing and hassle-free stay.

Convenient Location near Major Landmarks

Situated just a short distance from Casino Niagara, Rainbow Bridge, and Skylon Tower, this hotel is the ideal choice for travelers looking to explore the wonders of Niagara Falls. The 24-hour front desk and ATM add to the convenience of guests during their stay.

Experience comfort and convenience at SureStay Plus Hotel by Best Western Niagara Falls East. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 1354 reviews
Cleanliness: 5.83
Service: 8.8
Location: 8.84
Room Quality: 7.29
Amenities: 7.82
Value for Money: 6.78
Food and Beverage: 6.33
Overall Experience: 8.3
T
TATYANA • solo_traveller • us
10
2026-07-24 • via Nuitee
I
Israel • solo_traveller • py
7
Pros:

La ubicación es excelente

Cons:

Faltó un poco de limpieza

2026-07-21 • via Nuitee
S
Sarah • couple • us
6
2026-07-18 • via Nuitee
I
Izabela • couple • us
1
I chose not to stay here due to a list of health concerns
Pros:

Nothing

Cons:

There were burn marks in the sheets, mold on the walls, all the lights flickered, etc.

2026-07-18 • via Nuitee
S
Sandra • solo_traveller • us
10
Will be coming again
Pros:

Very clean

Cons:

Everything was good

2026-07-18 • via Nuitee
J
Jennifer • solo_traveller • us
8
2026-07-18 • via Nuitee
J
Jeri • solo_traveller • us
7
2026-07-18 • via Nuitee
I
Indukuri • family_with_children • us
10
Worth it
Pros:

Worth the money spent and close to Nayagara.

2026-07-13 • via Nuitee
A
Ankit • family_with_children • nl
5
2026-07-13 • via Nuitee
M
Mufaddal • couple • bh
4
Would not choose this again
Pros:

They had laundry service

Cons:

Not worth paying such a high rate. Looks more like a two star hotel.

2026-07-12 • via Nuitee
M
Marco A • extended_group • us
7
2026-07-11 • via Nuitee
S
Sheena • family_with_children • us
6
Works for traveling on a budget.
Pros:

Decent breakfast, the staff who helped us checked-in was accommodating.

Cons:

Room was quite small, noted stains on the sheets, bathroom door is hard to open/close, our TV was not working or has limited connection.

2026-07-09 • via Nuitee
B
beth • couple • us
9
2026-07-09 • via Nuitee
A
Asad • couple • ca
5
2026-07-07 • via Nuitee
R
Ramzi • family_with_children • us
7
2026-07-04 • via Nuitee
L
LANDRY • solo_traveller • us
10
Pros:

Everything

Cons:

Only stayed 1 night

2026-06-30 • via Nuitee
A
Alexander • solo_traveller • us
8
2026-06-27 • via Nuitee
M
McMannes • family_with_children • us
1
Don’t make the same mistake we did- find another hotel
Pros:

The hotel is smelly and staff were unhelpful. We were woken up at 1am and again the same night at 3:30am by people being extremely loud in the hallway. The staff wouldn’t bother to look into it and said they couldn’t help because they’re guests at the hotel too. The sofa bed may as well been the floor. It wasn’t the type with a mattress, instead like a hard couch that folds down. The staff said they couldn’t give us an extra blanket or comforter (was hoping to add some cushioning) and instead gave us a sheet. The sheets/comforters all had random pieces of hair clung to them (even the one the front desk gave us). The rooms were iffy on being clean and the beds were awful. The breakfast was served in a cramped area and the quality was bad. We have stayed at other SureStay hotels and have never had any issues with anything. Will never stay here again. Don’t make the same mistake- all the negative reviews are accurate.

Cons:

Beds (not comfortable)
Sofa bed (may as well been a table or the floor with how hard it was)
Sheets/blankets all had random pieces of hair
Staff were unhelpful
Loud people in the hallway at all hours of the night
Breakfast wasn’t good

2026-06-26 • via Nuitee
M
Mohsen • extended_group • sa
4
2026-06-21 • via Nuitee
G
Guzikowski • extended_group • ca
8
It is time to change the heating/cooling unit to improve the quality time for the guests.
Pros:

The room was clean and pretty nice

Cons:

Air conditioning was very noisy. I was forced to turn it off during the night.

2026-06-20 • via Nuitee