SureStay Plus Hotel by Best Western Niagara Falls East

Hotels
•
SureStay Plus Hotel by Best Western
7.5 (1375 reviews)
9100 Niagara Falls Blvd , Niagara Falls , US
+1 716-297-9902

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Proximity to attractions
Friendly staff
Cons:
Poor cleanliness
Limited breakfast options

Categories

Cleanliness
5.83
Reviews indicate poor cleanliness with stained towels and hair in food.
Service
8.8
Friendly staff received positive mentions despite some negative feedback.
Location
8.84
Multiple mentions of good proximity to Niagara Falls and convenience.
Room Quality
7.29
Compact rooms with some comfort issues reported; could be improved.
Amenities
7.82
Amenities were decent, but breakfast options were limited.
Value for Money
6.78
General feeling of not being value for money based on room quality and breakfast.
Food and Beverage
6.33
Breakfast options were limited and complaints about taste and cleanliness.
Overall Experience
8.3
Experience was generally good for a short stay with accessible location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:29

Property Description

Modern Accommodation with Top Amenities

Located in scenic Niagara Falls, SureStay Plus Hotel by Best Western Niagara Falls East offers a comfortable stay with convenient access to key attractions. The hotel boasts a fitness centre for guests to stay active and free WiFi for seamless connectivity. Guests can also enjoy the ease of complimentary private parking.

Comfortable Rooms with Essential Features

Each room at SureStay Plus Hotel is thoughtfully furnished with a desk, flat-screen TV, and a private bathroom. With cozy bed linens, towels, and a fridge in every room, guests are ensured a relaxing and hassle-free stay.

Convenient Location near Major Landmarks

Situated just a short distance from Casino Niagara, Rainbow Bridge, and Skylon Tower, this hotel is the ideal choice for travelers looking to explore the wonders of Niagara Falls. The 24-hour front desk and ATM add to the convenience of guests during their stay.

Experience comfort and convenience at SureStay Plus Hotel by Best Western Niagara Falls East. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAG

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 1375 reviews
Cleanliness: 5.83
Service: 8.8
Location: 8.84
Room Quality: 7.29
Amenities: 7.82
Value for Money: 6.78
Food and Beverage: 6.33
Overall Experience: 8.3
B
Badr • couple • us
5
Pros:

The only positives were the friendly staff and the plenty of parking space.

Cons:

The room smelled bad and looked very old, clearly in need of an upgrade. Both the AC and refrigerator were loud, and the internet in our room was extremely weak—perhaps other rooms have better reception, but I didn’t ask. The breakfast schedule (6 AM–9 AM on weekdays, 6 AM–10 AM on weekends) was another negative.

2026-09-15 • via Nuitee
O
Olena • couple • ua
6
Cons:

Small bed

2026-09-14 • via Nuitee
L
Leidin • couple • us
6
2026-09-08 • via Nuitee
B
Benazouaou • family_with_children • us
7
2026-09-08 • via Nuitee
A
Andrea • extended_group • co
9
Estuvo bien
Pros:

Cómodo y bien ubicado

Cons:

Costoso

2026-09-08 • via Nuitee
T
Tum Lopez • family_with_children • us
10
2026-09-07 • via Nuitee
R
Roger • couple • us
10
2026-09-06 • via Nuitee
N
Nakul • family_with_children • us
5
Pros:

Location to Niagara falls

Cons:

Maintenance of the property. Bathroom door was not closing, no shower curtains.

2026-09-06 • via Nuitee
M
Marija • couple • us
5
2026-09-06 • via Nuitee
S
Silvia • family_with_children • us
9
2026-09-05 • via Nuitee
A
Andreas • solo_traveller • de
8
Did meet my expectations.
Pros:

Did meet my expectations.

Cons:

Normal breakfast for US standard. For Europeans: Bring your own food and enjoy the coffee.

2026-09-05 • via Nuitee
A
Angelica • couple • us
8
2026-09-01 • via Nuitee
S
Sara • solo_traveller • it
7
2026-08-26 • via Nuitee
S
SYED AZEEM • solo_traveller • ae
9
2026-08-23 • via Nuitee
M
Maurizio FISICARO • solo_traveller • it
8
Pros:

Posizione

Cons:

Grandezza della camera

2026-08-19 • via Nuitee
M
Michelle • couple • us
5
2026-08-18 • via Nuitee
K
Kent • solo_traveller • us
10
I will go back again and the free breakfast
Pros:

Easy to get to good location

Cons:

It well taken care off

2026-08-18 • via Nuitee
R
Ruzanna • couple • us
7
2026-08-18 • via Nuitee
S
Shakila • family_with_children • us
8
2026-08-18 • via Nuitee
A
angela • solo_traveller • us
4
Not what you would expect from a Wyndham hotel
Pros:

The amount of space in the room to accommodate our party

Cons:

The management and the staff was very rude on the telephone trying to cancel my reservation after I had already paid with you guys at Booking.com. I explained to them that it was paid and I was looking at a receipt. They didn’t care. They said they were canceling it payment was to be made at the facility, but yet they sent me a message telling me that they were canceling if I did not make a payment at the hotel, which was not a hotel. It was a motel by 3 PM even after being told we would not be arriving till between 9 and 10 PM and the payment was going to be split between two parties. The manager decided to argue the point stating that I told the front desk lady that it was being split card and cash, which was wrong. Everything I said to her, she was repeating back to him he insisted on me paying again for just one night and it would be returned to me within 7 to 10 days. I explained him that was not going to happen. A card would be used when I arrived at the facility for any incidentals he told me that was not acceptable if I was not there by 6 PM or did not have payment made by then my reservation was gonna be canceled. I said OK that’s fine. He said so you want me to cancel it. I said I did not say that I told him I would be sending him three proofs that it was already previously paid in full, which should never have been done because the facility was less than I would ever expect from a Wyndham property, the breakfast was awful. The variety for breakfast was very minimal. The pool was in the parking lot with all the exhaust fumes affecting anybody who wanted to take part in the cold Pool the last night, the front desk lady was phenomenal. The cleaning crew was very accommodating due to the fact that the floors were black and filthy when taking off shoes and walking on the floors, the wash rags had to be used and were Black, which was showing to the cleaning staff who said they were well aware how dirty all the floors were.

2026-08-17 • via Nuitee