SureStay Plus Hotel by Best Western Niagara Falls East

Hotels
•
SureStay Plus Hotel by Best Western
7.3 (1248 reviews)
9100 Niagara Falls Blvd , Niagara Falls , US
+1 716-297-9902

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff (multiple mentions)
Daily housekeeping
Free breakfast
Cons:
Inconsistent cleanliness (one guest described property as dirty/unkept)
Problematic cancellation/charging experience (guest charged full price, billed dispute)
Rooms described as dated and mediocre
Breakfast described as limited by one reviewer

Categories

Cleanliness
5
Mixed signals: one reviewer described the property as dirty and 'unkept' at check-in, while another specifically praised the facility as 'really clean' and noted daily housekeeping. Net sentiment is below average due to the strong 'dirty' complaint.
Service
9
Mixed but generally positive: multiple reviews call staff 'friendly' and helpful, though one guest reported a poor front-desk interaction and communication issues. Overall staffing impressions are strong enough to rate highly, despite the isolated negative incident.
Location
10
Consistently praised: one review says 'Loved the location' and others imply the location met expectations. Location is a clear strength.
Room Quality
5.5
Below average: reviewers described rooms as 'very mediocre' and the property as 'a little dated,' indicating room condition and furnishings are unimpressive.
Amenities
8.5
Generally positive: free breakfast and daily housekeeping were noted as benefits; no major amenity complaints beyond limited breakfast offering.
Value for Money
4.5
Negative: a prominent complaint about being charged full price and inability to cancel late led to a poor value perception; other reviews did not defend price, so value is rated low.
Food and Beverage
6.5
Mixed: some guests appreciated the free breakfast as a plus, while another said 'Breakfast wasn’t much.' Overall slightly below average.
Overall Experience
9.4
Mixed but leaning positive: several guests report excellent stays, friendly staff, and would stay again, but one very negative stay (poor check-in experience, cleanliness concern, and billing dispute) lowers consistency. Net sentiment skews positive due to multiple favorable stays and strong location/service mentions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Modern Accommodation with Top Amenities

Located in scenic Niagara Falls, SureStay Plus Hotel by Best Western Niagara Falls East offers a comfortable stay with convenient access to key attractions. The hotel boasts a fitness centre for guests to stay active and free WiFi for seamless connectivity. Guests can also enjoy the ease of complimentary private parking.

Comfortable Rooms with Essential Features

Each room at SureStay Plus Hotel is thoughtfully furnished with a desk, flat-screen TV, and a private bathroom. With cozy bed linens, towels, and a fridge in every room, guests are ensured a relaxing and hassle-free stay.

Convenient Location near Major Landmarks

Situated just a short distance from Casino Niagara, Rainbow Bridge, and Skylon Tower, this hotel is the ideal choice for travelers looking to explore the wonders of Niagara Falls. The 24-hour front desk and ATM add to the convenience of guests during their stay.

Experience comfort and convenience at SureStay Plus Hotel by Best Western Niagara Falls East. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAG

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.3
Based on 1248 reviews
Cleanliness: 5
Service: 9
Location: 10
Room Quality: 5.5
Amenities: 8.5
Value for Money: 4.5
Food and Beverage: 6.5
Overall Experience: 9.4
V
Vogel • family_with_children • us
1
Don't do it.
Pros:

Nothing. What I hated was this...I made this reservation approximately 5 minutes before we got there as it was late at night. As I entered I was not greeted until I was standing in front of her. I looked around and was NOT comfortable with what I saw. I could see I made a mistake. It looked dirty and unkept.
I told her I wanted to cancel. I thought I could bc in this app I always look for that feature " free cancelation".
She put her head down and pretended to move things around on her desk saying something. I could not understand her, she had to repeat 3 times. I asked her to lift her head do I could try to read her lips... Then she spoke clearly. You cannot cancel. What now? Then a man appeared. Neither introduced themselves. He said we couldn't cancel. Then he asked why. I told him I was not comfortable. He looked at the woman and said okay. I said so it's okay? He shook his head yes. I asked if there was any consequences he just stared at me. I thought the only choice I had was to trust him. I was wrong about that too. They did charge me. FULL PRICE!
THE NEXT day I checked to see if it had fallen off. It didn't. I went to this app and all I could do is a "chat". It said there was no free cancellation on this place. Of course. Being so late at night, it's possible I didn't look. There should only be a cancellation fee that is partial... Say $35 bucks max. It's not like they had to turn people away bc it was minutes and late!
I intend to fight this and will do everything possible to NEVER USE THIS APP AGAIN. That is ridiculous. The whole experience was wrong. I should have been able to have a conversation with that woman. Learn to speak English clearly if you are going to live and WORK IN AMERICA!

Cons:

Read above...Nothing. What I hated was this...I made this reservation approximately 5 minutes before we got there as it was late at night. As I entered I was not greeted until I was standing in front of her. I looked around and was NOT comfortable with what I saw. I could see I made a mistake. It looked dirty and unkept.
I told her I wanted to cancel. I thought I could bc in this app I always look for that feature " free cancelation".
She put her head down and pretended to move things around on her desk saying something. I could not understand her, she had to repeat 3 times. I asked her to lift her head do I could try to read her lips... Then she spoke clearly. You cannot cancel. What now? Then a man appeared. Neither introduced themselves. He said we couldn't cancel. Then he asked why. I told him I was not comfortable. He looked at the woman and said okay. I said so it's okay? He shook his head yes. I asked if there was any consequences he just stared at me. I thought the only choice I had was to trust him. I was wrong about that too. They did charge me. FULL PRICE!
THE NEXT day I checked to see if it had fallen off. It didn't. I went to this app and all I could do is a "chat". It said there was no free cancellation on this place. Of course. Being so late at night, it's possible I didn't look. There should only be a cancellation fee that is partial... Say $35 bucks max. It's not like they had to turn people away bc it was minutes and late!
I intend to fight this and will do everything possible to NEVER USE THIS APP AGAIN. That is ridiculous. The whole experience was wrong. I should have been able to have a conversation with that woman. Learn to speak English clearly if you are going to live and WORK IN AMERICA!

2026-10-31 • via Nuitee
A
Andreas • solo_traveller • de
7
stayed here before, all as expected
Pros:

stayed here before, all as expected

2026-10-30 • via Nuitee
M
Muhammad • solo_traveller • us
8
2026-10-29 • via Nuitee
L
Linda • couple • us
10
2026-10-26 • via Nuitee
M
Mary • solo_traveller • us
7
Loved the location but probably wouldn’t stay here again.
Pros:

Great location. Friendly staff.

Cons:

The property was a little dated. Rooms were very mediocre. Breakfast wasn’t much.

2026-10-24 • via Nuitee
E
Eric • couple • us
10
Great
Pros:

Excellent stay! Staff was very friendly, facility was really clean and they came in to clean our room every day, which was a big bonus. Free breakfast was a plus as well. Would stay here again for sure

2026-10-20 • via Nuitee
W
Winnie • family_with_children • us
5
Pros:

Location staff

Cons:

Was suppose to have twin queen beds only had one queen bed had a broken TV on the wall and a TV on the dresser the key card they gave us didn't work

2026-10-19 • via Nuitee
A
Ana • family_with_children • us
6
2026-10-16 • via Nuitee
R
Rosa • extended_group • us
9
It was good
Pros:

People were very nice and attentive to our nerds

Cons:

Very limited space made somehow hard to move especially in the restroom

2026-10-13 • via Nuitee
C
Christian • solo_traveller • de
9
2026-10-13 • via Nuitee
D
Danielle • couple • us
8
The room was clean. The water pressure and hot water in the shower was excellent!
Pros:

Easy to find and park

Cons:

Nothing

2026-10-12 • via Nuitee
L
Luz mery • family_with_children • us
1
Lo peor porque no pude estar y si me cobraron mi reserva
Pros:

Nada porque me cancelaron pero si me cobraron

Cons:

Ni siquiera lo conozco porque me cancelaron la estadía

2026-10-08 • via Nuitee
A
Anttwanette • couple • us
4
Will not be returning but the woman who checked us out was very sweet
Pros:

Convenient location

Cons:

Room 117 was given to us initially the bathroom was dirty, with urine and feces. The office door was unlocked so it looks like staff was sleeping in the room.

2026-10-08 • via Nuitee
B
Badr • couple • us
5
Pros:

The only positives were the friendly staff and the plenty of parking space.

Cons:

The room smelled bad and looked very old, clearly in need of an upgrade. Both the AC and refrigerator were loud, and the internet in our room was extremely weak—perhaps other rooms have better reception, but I didn’t ask. The breakfast schedule (6 AM–9 AM on weekdays, 6 AM–10 AM on weekends) was another negative.

2026-09-15 • via Nuitee
O
Olena • couple • ua
6
Cons:

Small bed

2026-09-14 • via Nuitee
L
Leidin • couple • us
6
2026-09-08 • via Nuitee
A
Andrea • extended_group • co
9
Estuvo bien
Pros:

Cómodo y bien ubicado

Cons:

Costoso

2026-09-08 • via Nuitee
B
Benazouaou • family_with_children • us
7
2026-09-08 • via Nuitee
T
Tum Lopez • family_with_children • us
10
2026-09-07 • via Nuitee
N
Nakul • family_with_children • us
5
Pros:

Location to Niagara falls

Cons:

Maintenance of the property. Bathroom door was not closing, no shower curtains.

2026-09-06 • via Nuitee