Woolley's Classic Suites

Atrocious!!! Shocked to not know the enormous amount of construction & demolition!!!! It looked like a war zone in the hallway, view from our window to the outside, view in the glass elevator…. Not acceptable for the price we paid.

Hotel lobby/atrium, restaurant and lounge is under complete renovation. Chose the hotel based on the pictures on website.

MAJOR COURT YARD REBUILD THUS this was OFF LIMITS
Slap a 16$ dollar parking fee per night
NOT typical of DIA properties!!!

Under Construction, No Swimming Pool, No Gym. People at the front desk were sorta friendly, kinda fake.

I love the way the rooms are decorated but I wish in the booking site let you know it’s being renovated because it looked nothing like it’s pictures. It also did not have the lounge/bar or the pool. The shower also had mold build up where I placed a towel on the shower floor because they said they were booked and could not switch my room, or give me a refund.

We were extremely disappointed with our stay at Woolley’s Classic Suites. We made our reservations in July and were never informed that the hotel would be undergoing extensive renovations.

Upon arrival, the condition of the hotel was shocking. The lobby and public areas were completely under renovation, and what should have been welcoming hotel amenities felt like a construction zone. The entire experience was far from what we expected when booking this Marriott property.

What was even more disappointing was the lack of communication at check-in. The front desk simply swiped our card and checked us in without acknowledging the extensive renovations or mentioning that the pool and other amenities were unavailable. There was no apology, explanation, or effort to address the significant impact this would have on our stay. We learned of the work when we took the glass elevator to our guest floor.

When we questioned this, we were told that a notice had been posted on the website in August, after we had already made and confirmed our reservation.

Had we known in advance that the hotel was undergoing full-scale renovations and that major amenities, including the pool, would be unavailable, we would have made a different choice. We understand that hotels need to renovate, but guests deserve clear and proactive communication before arrival, not to discover the situation after they have already checked in.

Overall, this was a very disappointing experience, largely because of the lack of transparency and communication.

I prebooked and when I arrived the hotel was under construction which no one informed me of. I checked on line and the prices were significantly lower then when I booked. The manager, Kyle wouldn't make the change for me. I had to go outside because the wifi was terrible to cancel and rebook at the lower rate. Wouldn't comp our breakfast. the room had torn filthy carpet and mold in the bathroom.

1. When I called the hotel on my way to Colorado, I was on hold for 5 minutes.
2.Pillows smelled dusty/musty
3.Someone else's hair was in my towel
4.Parking online charged me TRIPLE and the website had serious problems especially not confirming whether or not to submit information and it took 20+ minutes to do.
5. Staff were exhausted
6. There was no room service "due to construction"
7. TV was way too small for how far away from the bed it was

Nothing

Staff was horrible at check in not explaining anything, such as construction, food and breakfast options since the regular dining area is under complete construction. Was woken up by loud construction machinery at 7:30 a.m. Staff was rude and abrasive about the 100$ charge for incidents. The room was dirty, carpets torn and stained, and the shower head did not work. We have stayed at the Wooley every year for the last 15 years. I am not one to complain but this was awful and not worth the cost of the room for one night. I will not be returning to this property and will be sharing my experience with others. I would like my money returned but have no idea how to go about that.

Showing some age and signs of wear

Paying to park - you don't get a full 24 hours

There was a mystery stain next to a wall outlet. The bathtub hot water did not get even lukewarm. The microwave along with the mini fridge did not work. There was also a mystery stain on the sheets.