Nightcap At Balaclava Hotel

Hotels
8.5 (617 reviews)
423 Mulgrave Rd , Cairns , au
+61 7 4054 3588

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Heating
Family rooms
Bar
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Cleanliness issues
Inconvenient timing for store hours

Categories

Cleanliness
6.96
Some reviews noted grubbiness and stains in rooms.
Service
9.43
Friendly and helpful staff were frequently mentioned.
Location
9.47
Close to bus stops and convenient for amenities.
Room Quality
7.42
Room size and comfort appreciated, but cleanliness issues noted.
Amenities
8.45
Laundry facilities and secure access highlighted, but some amenities lacking.
Value for Money
8.91
Overall seen as a reasonable stay for the price.
Food and Beverage
8.46
Good dining experience and complimentary breakfast noted.
Overall Experience
8.93
Overall satisfaction with stay, despite a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:55

Property Description

Restaurant, Bar, and Children's Playroom
Indulge in delicious meals at Graziers Steakhouse, unwind with a drink at the bar, and let your kids have a blast in the playroom with exciting activities like face painting and PlayStation gaming.

Comfortable Rooms with Amenities
Relax in air-conditioned rooms equipped with cable TV, a refrigerator, and an electric kettle. Each room features a private bathroom with a hairdryer for your convenience.

Convenient Location and Additional Facilities
Located just minutes away from Cairns Esplanade, Cairns Central Shopping Centre, and Cairns Convention Centre, our hotel also offers a function room, laundry facilities, and is a short drive from Cairns Airport.

Book your stay at Balaclava Hotel Cairns for a memorable and convenient experience.

Important information:

Please note that guests must be over 18 years of age or accompanied by an adult. You must show a valid photo ID upon check in.
Please note that this property requires a $100 credit card pre-authorization or cash deposit upon check in to cover any incidental charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 12 years old stay for AUD 10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 617 reviews
Cleanliness: 6.96
Service: 9.43
Location: 9.47
Room Quality: 7.42
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 8.93
R
Russell • solo_traveller • au
9
2026-07-24 • via Nuitee
T
Terry • couple • au
8
2026-07-23 • via Nuitee
D
Danielle • solo_traveller • au
10
2026-07-21 • via Nuitee
T
Tammy • couple • au
8
2026-07-20 • via Nuitee
V
Vicki • family_with_children • au
8
Good
Cons:

Internet not working

2026-07-19 • via Nuitee
S
steve.smith59 • solo_traveller • au
7
2026-07-18 • via Nuitee
D
Danielle • solo_traveller • au
9
A little gem
Pros:

The staff were super friendly and helpful

Cons:

The light coming in from the carpark all night was too bright. The curtains on the other side windows could have blocked out more light too

2026-07-16 • via Nuitee
R
Richard • solo_traveller • au
10
Pros:

Everything

Cons:

Nil

2026-07-16 • via Nuitee
R
Roberta • solo_traveller • au
9
2026-07-13 • via Nuitee
J
John and Marlene • couple • au
9
Comfortable after a long day on the road
Pros:

We didn’t have breakfast but enjoyed a meal the night before

Cons:

All good

2026-07-13 • via Nuitee
M
Maryanne • solo_traveller • au
10
Pros:

Bed was so confortable and beddings were clean & fresh.
Staff was excellent.

Cons:

Room 9 shower didnt work but we were still happy with the prompt customer service for staff members.

2026-07-13 • via Nuitee
G
Gregory • couple • au
5
No value for money
Pros:

Location and locked parking

Cons:

The price was ridiculous for a 1 night. Sofa bed was broken when we booked for 2 adults one had to sleep on the lounge

2026-07-11 • via Nuitee
Z
Zoe • couple • au
9
2026-07-11 • via Nuitee
L
Latoya • solo_traveller • au
10
2026-07-08 • via Nuitee
S
Shanae • family_with_children • au
9
2026-07-08 • via Nuitee
G
Greenwool • solo_traveller • au
10
Pros:

Home away from home

Cons:

Peace and quiet

2026-07-08 • via Nuitee
L
Lachlan • solo_traveller • au
9
2026-07-07 • via Nuitee
W
W • solo_traveller • au
9
Pros:

Room was great, clean and quiet.

2026-07-05 • via Nuitee
S
Sonia • family_with_children • au
1
Terrible 😢
Cons:

The room smelt of smoke even though we had a non smoking room. We couldn’t open windows . No air flow. Felt like we were breathing smoke all night. Very unfortunate as staff were ok. We will not be recommending this place. So sorry for bad review but I think this feedback is important.

2026-07-05 • via Nuitee
C
Christine • solo_traveller • au
10
Worth considering
Pros:

Friendly, 😀, clean and fresh, close to Stockland, reasonably priced. Easy to find. Everything was perfect, will definitely stay there again if we're in Cairns.

Cons:

Nothing

2026-07-03 • via Nuitee