Vale Hotel

Hotels
7.7 (1468 reviews)
222 Ross River Road , Townsville , au

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Free
Children allowed

Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Heating
Family rooms
Bar
Children's playground
Billiards
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dated facilities
Cleanliness issues

Categories

Cleanliness
6.95
Some reviews mentioned dusty carpets and mould in the bathroom, indicating a need for cleaning.
Service
8.45
Many reviews praised the friendly and helpful staff, enhancing the overall service experience.
Location
8.45
Location was highlighted positively, being close to shopping and attractions.
Room Quality
6.95
Mixed reviews with mentions of dated decor and room issues like broken appliances.
Amenities
7.45
Facility amenities need renovation as mentioned in reviews, but decent offerings like breakfast were noted.
Value for Money
7.95
Generally regarded as good value for the price paid, despite some limitations.
Food and Beverage
7.45
Food options were viewed as limited but decent quality where mentioned.
Overall Experience
7.95
Overall positive sentiment with a few areas for improvement, leading to a relatively good experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:06

Property Description

Modern Comforts and Entertainment

Experience comfort and entertainment at Vale Hotel Aitkenvale, offering air-conditioned rooms with flat-screen TVs. Indulge in delicious meals at the bistro or unwind with drinks at the bar while enjoying live music on select nights.

Family-Friendly Amenities

Families will love our indoor children’s playground, perfect for keeping the little ones entertained. Explore the nearby Reef HQ Aquarium to discover a diverse range of fish life, just a short drive away.

Convenient Location

Conveniently located just 15 minutes from central Townsville, Vale Hotel Aitkenvale provides easy access to Townsville Airport and the Museum of Tropical Queensland. Book your stay now for a memorable experience!

Important information:

Please note that reception hours are as follows:
Monday-Friday 8:00 until 18:00.
Saturday-Sunday 7:00 until 15:30.
A manager is on-site until 01:00 for late check-in.

Please note that guests must be over 18 years of age or accompanied by an adult.

You must show a valid photo ID upon check in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for AUD 10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 1468 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.45
Room Quality: 6.95
Amenities: 7.45
Value for Money: 7.95
Food and Beverage: 7.45
Overall Experience: 7.95
P
Philemon • solo_traveller • au
7
2026-07-03 • via Nuitee
A
Angela • solo_traveller • au
7
Pros:

Value for money, comfy beds. Food at the steak house was great and staff were very friendly. Was clean.

Cons:

Broken towel rail.

2026-07-02 • via Nuitee
W
Wittaya • family_with_children • th
2
Pros:

Staffs are friendly and willing to help.

Cons:

Cigarette butts were everywhere near my room. I didn’t feel safe to walk around at night. The room I got were not so clean and smell quite bad. The advertise photos are not the same or even close to what I got

2026-06-29 • via Nuitee
.
. • solo_traveller • au
8
Pros:

Aircon was turned on

Cons:

Bed is way too soft. Mould on bathroom ceiling.

2026-06-29 • via Nuitee
R
Rebecca • family_with_children • au
7
2026-06-29 • via Nuitee
F
Fiona • solo_traveller • au
7
2026-06-28 • via Nuitee
C
Caitlyn • extended_group • au
1
2026-06-28 • via Nuitee
M
Matthew • family_with_children • au
8
2026-06-28 • via Nuitee
M
Michelle • couple • au
1
Pros:

Shower was excellent

Cons:

Major upgrades need doing
Mold in bathroom
Extra locks on door broken
Bench broken
No bed lamps
Smelt
Outside dirty

2026-06-28 • via Nuitee
B
Bates • couple • au
8
Pros:

Its location suited us as we were there for a funeral. We were close to where friends lived so did not have to hassle with traffic issues. The staff were excellent - in the office, the cleaning staff, and the tavern staff. All were very helpful.

Cons:

There was a leak from our shower, which made the tile floor very slippery and dangerous. We compensated by laying out towels to walk on. The staff were helpful in giving us many more towels than we were entitled to.

2026-06-23 • via Nuitee
K
Kim • solo_traveller • au
6
Cons:

The beds where way to soft

2026-06-21 • via Nuitee
D
David • solo_traveller • au
10
2026-06-21 • via Nuitee
R
RICHARD (MITCH) • family_with_children • au
6
Not up to their usual standard.
Cons:

We have stayed here on multiple occasions but in a family suite. The smaller room that we were given was not as clean or well maintained.

2026-06-21 • via Nuitee
P
Peter • solo_traveller • au
1
2026-06-18 • via Nuitee
S
Scanlan • solo_traveller • au
10
Pros:

The location was great for my needs. The staff were lovely.

Cons:

I missed having tissues and a hair dryer in the room as we had been travelling.

2026-06-18 • via Nuitee
F
Friday • solo_traveller • au
10
2026-06-16 • via Nuitee
W
Wenda • couple • au
5
Pros:

Secure parking infront of the room, large room, and friendly staff.

Cons:

There was a lot of mould in the bathroom, the shower was leaking and Wi-Fi wasn’t working.

2026-06-14 • via Nuitee
B
Brighton • solo_traveller • au
6
2026-06-14 • via Nuitee
M
Maria • solo_traveller • au
5
Just the gentle feedback so service can be better.
Pros:

Greatful for somewhere to stay not as expensive as the others.

Cons:

Noi one to welcome us,receptikn was close, we didnt know where to put the key back after office hours for check out.

2026-06-13 • via Nuitee
M
Michael • solo_traveller • au
7
Pros:

Location

Cons:

No wifi at all at the motel only got it at the hotel.

2026-06-13 • via Nuitee