Vale Hotel

Hotels
7.7 (1487 reviews)
222 Ross River Road , Townsville , au

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Free
Children allowed

Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Heating
Family rooms
Bar
Children's playground
Billiards
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dated facilities
Cleanliness issues

Categories

Cleanliness
6.95
Some reviews mentioned dusty carpets and mould in the bathroom, indicating a need for cleaning.
Service
8.45
Many reviews praised the friendly and helpful staff, enhancing the overall service experience.
Location
8.45
Location was highlighted positively, being close to shopping and attractions.
Room Quality
6.95
Mixed reviews with mentions of dated decor and room issues like broken appliances.
Amenities
7.45
Facility amenities need renovation as mentioned in reviews, but decent offerings like breakfast were noted.
Value for Money
7.95
Generally regarded as good value for the price paid, despite some limitations.
Food and Beverage
7.45
Food options were viewed as limited but decent quality where mentioned.
Overall Experience
7.95
Overall positive sentiment with a few areas for improvement, leading to a relatively good experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:06

Property Description

Modern Comforts and Entertainment

Experience comfort and entertainment at Vale Hotel Aitkenvale, offering air-conditioned rooms with flat-screen TVs. Indulge in delicious meals at the bistro or unwind with drinks at the bar while enjoying live music on select nights.

Family-Friendly Amenities

Families will love our indoor children’s playground, perfect for keeping the little ones entertained. Explore the nearby Reef HQ Aquarium to discover a diverse range of fish life, just a short drive away.

Convenient Location

Conveniently located just 15 minutes from central Townsville, Vale Hotel Aitkenvale provides easy access to Townsville Airport and the Museum of Tropical Queensland. Book your stay now for a memorable experience!

Important information:

Please note that reception hours are as follows:
Monday-Friday 8:00 until 18:00.
Saturday-Sunday 7:00 until 15:30.
A manager is on-site until 01:00 for late check-in.

Please note that guests must be over 18 years of age or accompanied by an adult.

You must show a valid photo ID upon check in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for AUD 10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 1487 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.45
Room Quality: 6.95
Amenities: 7.45
Value for Money: 7.95
Food and Beverage: 7.45
Overall Experience: 7.95
C
Cheryl • couple • au
7
If we got some sleep it would have been excellent stay
Pros:

Love the location

Cons:

Well was there for 3 nights and had no sleep as the next door neighbours made noise all night

2026-07-24 • via Nuitee
E
Esther • solo_traveller • au
6
2026-07-22 • via Nuitee
C
C P SKELDING • couple • au
8
Very convenient and reasonable price
Pros:

A shout out to staff: Rita for organising the table for our granddaughter’s birthday party. To Jacob and Joshua for supporting us at the table and the bar. Excellent service from all three!

Cons:

The room 19 is a bit old and tired. Nothing much changed since my first visit in 1995!

2026-07-21 • via Nuitee
V
Vicky • solo_traveller • au
1
2026-07-21 • via Nuitee
T
trevor • solo_traveller • au
5
2026-07-20 • via Nuitee
A
Anthony • solo_traveller • au
8
Reasonable value for money but pretty basic.
Pros:

Quiet, good location for my purpose, good evening meals.

Cons:

The room was very basic and in rather poor repair. WiFi useless, TV very small and old.

2026-07-19 • via Nuitee
B
Barron • solo_traveller • au
8
Pros:

Great location, great staff, room was clean

Cons:

The Queen bed wasn't very comfortable.
You could hear the air con struggling to work

2026-07-17 • via Nuitee
P
Peter • couple • au
10
The comfort was outstanding and the meals were 10/10
Pros:

The Vale hotel is about 50 metres away with excellent meals, and the beds were second to none, as were the pillows. Good shower, and friendly staff. not brand new but the best

2026-07-16 • via Nuitee
J
Janine • family_with_children • au
8
Pleasantly surprised, great value for money and very comfy!!
2026-07-15 • via Nuitee
P
Phillip • solo_traveller • au
10
2026-07-14 • via Nuitee
R
ROB • couple • au
8
Good place to stay!
Pros:

Friendly lady at reception. Room was good. Bed comfortable. The motel accomodation is part of the hotel, but at the rear, with plenty of separation, so no noise issues. Excellent, wide undercover and totally secure gated parking, right outside your room! We had a great meal at the hotel bistro, easy 1 minute walk back to our room.

Cons:

No microwave in the room. We spent money having dinner at the hotel, which I suspect is exactly why there’s no microwave lol

2026-07-14 • via Nuitee
S
Stefano • couple • au
8
2026-07-13 • via Nuitee
M
Madonna • couple • au
7
2026-07-13 • via Nuitee
D
Dean • solo_traveller • au
7
2026-07-13 • via Nuitee
D
Deborah • solo_traveller • au
6
Pros:

The bathroom was clean but dated. All laminate surfaces had surface chips and damage. Place needed painting.
Like allot of facilities they appear to be offering the bare minimum.
It was with in our budget for an unplanned trip for medical treatment.

2026-07-13 • via Nuitee
T
Trent • couple • us
10
2026-07-13 • via Nuitee
H
hearse • solo_traveller • au
4
Pros:

Cheap

Cons:

Place was falling apart. Stuff broken, paint falling off ceiling

2026-07-13 • via Nuitee
U
Une O'Ome • solo_traveller • pg
8
Pros:

Value for money

2026-07-13 • via Nuitee
A
Angelica • solo_traveller • au
9
Pros:

Location

Cons:

Garage didnt work at first . Safety had been tripped

2026-07-13 • via Nuitee
K
Kayleigh • family_with_children • au
9
2026-07-12 • via Nuitee