Vale Hotel

Hotels
7.7 (1540 reviews)
222 Ross River Road , Townsville , AU

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Free
Children allowed

Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Heating
Family rooms
Bar
Children's playground
Billiards
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dated facilities
Cleanliness issues

Categories

Cleanliness
6.95
Some reviews mentioned dusty carpets and mould in the bathroom, indicating a need for cleaning.
Service
8.45
Many reviews praised the friendly and helpful staff, enhancing the overall service experience.
Location
8.45
Location was highlighted positively, being close to shopping and attractions.
Room Quality
6.95
Mixed reviews with mentions of dated decor and room issues like broken appliances.
Amenities
7.45
Facility amenities need renovation as mentioned in reviews, but decent offerings like breakfast were noted.
Value for Money
7.95
Generally regarded as good value for the price paid, despite some limitations.
Food and Beverage
7.45
Food options were viewed as limited but decent quality where mentioned.
Overall Experience
7.95
Overall positive sentiment with a few areas for improvement, leading to a relatively good experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:06

Property Description

Modern Comforts and Entertainment

Experience comfort and entertainment at Vale Hotel Aitkenvale, offering air-conditioned rooms with flat-screen TVs. Indulge in delicious meals at the bistro or unwind with drinks at the bar while enjoying live music on select nights.

Family-Friendly Amenities

Families will love our indoor children’s playground, perfect for keeping the little ones entertained. Explore the nearby Reef HQ Aquarium to discover a diverse range of fish life, just a short drive away.

Convenient Location

Conveniently located just 15 minutes from central Townsville, Vale Hotel Aitkenvale provides easy access to Townsville Airport and the Museum of Tropical Queensland. Book your stay now for a memorable experience!

Important information:

Please note that reception hours are as follows:
Monday-Friday 8:00 until 18:00.
Saturday-Sunday 7:00 until 15:30.
A manager is on-site until 01:00 for late check-in.

Please note that guests must be over 18 years of age or accompanied by an adult.

You must show a valid photo ID upon check in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Location

Guest Reviews

7.7
Based on 1540 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.45
Room Quality: 6.95
Amenities: 7.45
Value for Money: 7.95
Food and Beverage: 7.45
Overall Experience: 7.95
P
Paul and Kat • family_with_children • au
6
Was ok for an over night stay.
Pros:

Clean room, comfortable beds with fresh linen. Quiet location. Had basic tea, coffee, sugar, milk, biscuits. Toiletries provided (shampoo, body wash, conditioner and soap). Secure garage for one vehicle.

Cons:

Check in is in the pokies room at the cashiers window for the pokies. This makes it really uncomfortable with children. It smells like old beer and members of the public can see you and hear your conversation. The bar staff we had this time were disinterested and the manager was on the phone so we had to wait in this area ( no seats so you stand basically in the middle of the room).

2026-09-19 • via Nuitee
• couple • au
1
Pros:

Pokies

Cons:

Gross room ugly messed around with check in
Hoyt room old and outdated

2026-09-19 • via Nuitee
G
Gail • solo_traveller • au
8
Overnight at the Vale
Pros:

Convenient to airport and where we had to go.
Good price and very friendly service and staff.

Cons:

Not much, the hotel is cheap and cheerful. I would stay here again.

2026-09-19 • via Nuitee
N
Nicholas • family_with_children • au
7
2026-09-17 • via Nuitee
T
Talisa • solo_traveller • au
7
2026-09-17 • via Nuitee
B
Baldwin • solo_traveller • au
10
2026-09-16 • via Nuitee
J
Joshua • solo_traveller • au
2
would never stay again
Pros:

nothing

Cons:

the druggies in the hallways

2026-09-13 • via Nuitee
K
Kirrily • solo_traveller • au
2
As above.
Cons:

The room was absolutely disgusting. Patched over wall outside of bathroom that looked like a home job. Wall beside the toilet also patched over shoddily. If I hadn’t already payed through this ap I would have asked for my money back and gone elsewhere. This room should not have been booked out.

2026-09-13 • via Nuitee
J
Jessica • solo_traveller • au
9
Clean and comfy, just outdated.
Pros:

Beds and pillows were comfy. Large towel sizes and covered parking. The Vale Hotel is just a walk through the car park and the food was lovely. They also had an indoor kids playground, which was good for the kids to burn off some steam before bed.

Cons:

You cant cook in the rooms and there is minimal cutlery even to make a cup of tea. However, the Vale Hotel is just a walk across the parking lot

2026-09-12 • via Nuitee
F
Fifita • couple • au
9
2026-09-11 • via Nuitee
W
Winters • couple • au
7
Central to every direction we wanted to go in, beds were very comfortable.
Pros:

A little outdated, but comfortable. The lights that stay on all night outside a too bright and there for the room is never really dark. One lot of cleaning staff where just wonderful, but the next day the lady was very lax and didn't do a good job.

Cons:

External lighting that is left on all night is too bright.

2026-09-10 • via Nuitee
D
Douglas • solo_traveller • au
8
2026-09-10 • via Nuitee
G
Graeme • solo_traveller • au
4
Pros:

It was adequate for my needs, just a room for the night.

Cons:

Not the managements fault, but some ppl really need to have a better awareness of others

2026-09-09 • via Nuitee
R
Russell • solo_traveller • au
8
No problems with neighbour and comfortable
Pros:

Simply furniture that does the job.

Cons:

Room staff were accomadating

2026-09-09 • via Nuitee
T
Terence • solo_traveller • au
8
Pros:

Great location close to the shopping centre and is a very secure facility.

Cons:

N/A

2026-09-08 • via Nuitee
A
Alice • solo_traveller • au
10
Pros:

As always the staff an rooms are clean an comfortable.

2026-09-08 • via Nuitee
G
Godfrey • family_with_children • au
8
It was good
Cons:

The room had a broken part near the bathroom door which only bothered us because my baby is crawling so she was obsessed with trying to
Pull the plastic out of the wall

2026-09-08 • via Nuitee
R
Richard • solo_traveller • au
10
Will stay again
Pros:

The rooms are large and having the pub and Dan Murphys right there was excellent 👌

2026-09-08 • via Nuitee
P
prasenjit • couple • au
10
2026-09-06 • via Nuitee
L
Laura • family_with_children • au
9
Pros:

It was a very safe and comfortable little place!

2026-09-05 • via Nuitee