Holiday Inn Express Jakarta Pluit Citygate by IHG

Hotels
•
Holiday Inn Express
7.8 (501 reviews)
Emporium Pluit Mall 10th Floor, Jl. Pluit Selatan Raya , Jakarta , ID
+62 21 29602960

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Very friendly, helpful and attentive staff (named employees praised)
Convenient location above mall and close to airport/shopping/restaurants
Good breakfast and food options
Laundry facility on site
Good value for money mentioned by multiple guests
Early check-in and personalized service available
Panoramic views from some rooms
Cons:
Persistent humidity/mould smell in rooms
Overall cleanliness and housekeeping issues
Weak water pressure and slow drains in some bathrooms
Thin walls / noise at night
Some operational issues (ventilation, limited breakfast rotation)
Occasional complaints about invoicing/service in certain languages/markets

Categories

Cleanliness
5
Multiple reviews report strong negative comments about cleanliness (mouldy/humid smell, dusty/dirty rooms, stained/odorous pillows and poor housekeeping).
Service
10
Service is repeatedly praised across reviews (friendly, helpful staff; named employees went the extra mile, smooth check-in, special requests handled, early check-in and personalized attention).
Location
9.4
Location consistently noted as a strength (above a mall/food court, close to restaurants and shopping, convenient for airport access and good views).
Room Quality
6
Room quality is mixed to negative: several mentions of humidity, mouldy smell, ageing rooms, weak water pressure, slow drains and thin walls/noise at night.
Amenities
7.5
Amenities have useful offerings (laundry room, mall access, basic breakfast service); some limitations noted (ventilation issues in bathrooms, limited breakfast rotation).
Value for Money
8
Several guests call the hotel good value for money and note competitive pricing for the location; a few guests question overall value given cleanliness issues.
Food and Beverage
8.5
Breakfast is frequently praised (good breakfast, convenient breakfast to-go options); food generally described positively though some desire more variety/rotation.
Overall Experience
8
Overall impression is positive due to excellent staff and location, but marred for some guests by cleanliness and room issues; many would still recommend or return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Smart City Stay in Jakarta

Convenient Location

Comfortable Rooms and Free Amenities

Book now for a convenient and comfortable stay at Holiday Inn Express Jakarta Pluit Citygate, located above Emporium Pluit Mall. Explore Jakarta's attractions easily with free WiFi, on-site facilities, and daily breakfast. Enjoy air-conditioned rooms with modern amenities, a fitness center, and complimentary internet access. Unwind at the Great Room Restaurant for delicious meals. Experience a hassle-free stay with our attentive staff and convenient services.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 501 reviews
Cleanliness: 5
Service: 10
Location: 9.4
Room Quality: 6
Amenities: 7.5
Value for Money: 8
Food and Beverage: 8.5
Overall Experience: 8
S
Sami • family_with_children • pk
10
2026-10-31 • via Nuitee
X
Xiangyang • solo_traveller • cn
1
差劲
Pros:

无

Cons:

不开发票，无法报销

2026-10-29 • via Nuitee
V
Vanessa • couple • tw
8
10/10 for the staff attitude
Pros:

actually not the property, i like the staff, they are nice and help me to keep my package

Cons:

THE ROOM! there is a humidity smell and i can’t sleep because of that, if the hotel know that their room is humid, please put a humidifier, this is not good for your client body

2026-10-29 • via Nuitee
W
Wang Huanxiang • solo_traveller • cn
10
Strongly recommended
Pros:

food, room, location and breakfast. all the best

Cons:

all good, there is nothing I did not like

2026-10-19 • via Nuitee
M
Muhammad • extended_group • pk
8
2026-10-12 • via Nuitee
H
Hock Thye • extended_group • sg
7
Met my expectations
Pros:

Location, proximity to shopping mall and restaurants

Cons:

Traffic

2026-10-11 • via Nuitee
K
khalid • couple • my
6
2026-10-10 • via Nuitee
J
Juni • solo_traveller • au
8
Pros:

Very good & convenient location. Good value for money. All the staff are very polite helpful & kind. Good value of breakfast only few items need to be rotated not bread but some desert.

Cons:

None.

2026-10-10 • via Nuitee
H
Handojo • extended_group • id
2
不潔なホテル
Pros:

立地が良い。空港まで約30分くらいで、また下にモールがあるので、食事や買い物に便利だった。

Cons:

とにかく清潔ではない。部屋に入った途端、カビ臭く、湿気が多くてジメジメした部屋だった。部屋自体が古い印象。またシャワーは水圧が弱く、洗面台はおそらく髪の毛が詰まっているのか流れが遅い。枕が加齢臭かミドル臭かとても臭く交換してもらった。また壁が薄く夜2時くらいまで喘ぎ声が聞こえて眠れずとても不快だった。二度と泊まりたくない。

2026-09-19 • via Nuitee
C
chijen • solo_traveller • id
9
2026-09-17 • via Nuitee
D
Darmadi • couple • id
6
2026-09-15 • via Nuitee
T
Truong • couple • vn
10
2026-09-12 • via Nuitee
K
Kaori • solo_traveller • jp
9
Pros:

Every things just nice and good

Cons:

Please heat hot water for the shower a little bit more. It was like a water… and I feel cold while I was taking shower.

2026-09-08 • via Nuitee
M
MUNEO • solo_traveller • jp
7
2026-09-06 • via Nuitee
A
Al husaini • solo_traveller • id
4
2026-09-02 • via Nuitee
M
Minseo • solo_traveller • kr
3
Pros:

그나마 조식이 괜찮았다

Cons:

너무 더럽고...청소를 안하나..시트만 바꾸나..싶고 찾아가는건 또 왜이리 복잡한지..가성비인가..그마저도 모르겠다

2026-08-31 • via Nuitee
C
Christopher • solo_traveller • gb
9
Good, generic international hotel
Pros:

Good generic international hotel with very friendly staff who facilitated me an early check-in.
Good panoramic views from the rooms. Has a laundry room which was handy, and is located above a mall with a great food court.

2026-08-29 • via Nuitee
A
Abdullah • couple • sa
1
Cons:

روائح سيئه وخدمة سيئه

2026-08-16 • via Nuitee
S
Scenic45934227373 • Family
10
Smooth check in
Pros:

Pelayanan bagus, hotel nyaman, check in dengan Tessa, great service from her

2026-08-07 • via Tripadvisor
C
Cruiser40934236081 • Business
10
Good
Pros:

First time here, and i was warmly welcomed by ms maria. Friendly service and great experience. I'll definitely comeback

2026-08-04 • via Tripadvisor