The Jerai Hotel Alor Star

Hotels
7.8 (1662 reviews)
Lot 134-141 Jalan Sultan Badlishah , Alor Setar , MY
+60 4-733 5917

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
6.38
Multiple reviews highlighted issues with cleanliness, including dirty sheets and overall unclean conditions.
Service
8.85
Many reviews praised the friendly staff and attentive service.
Location
8.39
The location was frequently mentioned as convenient and strategic.
Room Quality
6.84
Reviews indicated issues with room conditions, including old facilities and cleanliness concerns.
Amenities
7.87
Several reviews noted good amenities, although some specific improvements were requested.
Value for Money
8.33
Value for money received positive feedback, particularly regarding the pricing in contrast with provided services.
Food and Beverage
7.88
Breakfast was generally enjoyed but noted for possible improvement.
Overall Experience
7.85
While experiences varied, the overall sentiment leaned towards satisfactory, despite noted deficiencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:22

Property Description

Convenient Location - Centrally located in Alor Setar, explore the city with ease and enjoy easy access to key attractions.

Dining Experience - Indulge in a variety of cuisines at Seribu Gantang Restaurant, known for its open kitchen concept.

Comfort and Convenience - Enjoy amenities such as free WiFi, air-conditioned rooms, and helpful services like luggage storage and room service.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

7.8
Based on 1662 reviews
Cleanliness: 6.38
Service: 8.85
Location: 8.39
Room Quality: 6.84
Amenities: 7.87
Value for Money: 8.33
Food and Beverage: 7.88
Overall Experience: 7.85
M
mohd nasir • solo_traveller • my
7
Vacation
Pros:

Location near pekan baru complex aman central mosque

2026-09-18 • via Nuitee
S
Siew Tin Tasneem Ooi • solo_traveller • my
9
overall I like the hotel food and location. friendly staff too
Pros:

comfortable and convenient distance to where I was heading for my programme. Food is delicious

Cons:

the toilet is congested and tight.

2026-09-17 • via Nuitee
T
THANAVATHI • solo_traveller • my
3
Could have been better with refurbishment and upgraded room facilities. Until then, I will stay away from this hotel.
Pros:

Location and breakfast.

Cons:

The rooms are run down, with filthy aircon vents, blown bulb lightings, not very clean beddings and towels. Did not meet up to the expectations of the photos advertised in booking.com website.

2026-09-17 • via Nuitee
A
alisha • couple • my
10
2026-09-16 • via Nuitee
M
Mohd • solo_traveller • hk
7
Good overall my 2nd time stay Wish the employee at entrance be more helpful to senior citizen with luggage or items of w
Pros:

Location

Cons:

Steps at entrance for seniors

2026-09-15 • via Nuitee
N
NORSHAFIZA • couple • my
9
Great stay
Pros:

Locatwd at city center

Cons:

No comment

2026-09-11 • via Nuitee
M
Mr. • family_with_children • my
10
2026-09-09 • via Nuitee
N
Nur Darina • family_with_children • my
8
2026-09-07 • via Nuitee
R
Rabiaah • couple • my
6
Jerai Alor Setar sentiasa jadi pilihan hati jika ada urusan di sana.
Pros:

Breakfast berbaloi dengan harga. Bilik dan bilik air bersih. Lokasi berada ditengah-tengah bandar alor setar.

Cons:

Parking jika waktu sesak.

2026-09-07 • via Nuitee
A
AZLINI • solo_traveller • my
7
2026-09-05 • via Nuitee
S
Siti • solo_traveller • my
8
Pros:

Bilik ok bersih.... Makanan bfast pun sedap

2026-09-05 • via Nuitee
M
Muhammad Hatta • solo_traveller • my
9
2026-09-04 • via Nuitee
M
mohd nizamsha • solo_traveller • my
7
Pros:

location,walking distance to Pekan Rabu-Masjid Zahir,others attraction museum etc

Cons:

cant let you food in your room unattended,ants will come

2026-09-04 • via Nuitee
N
Nur Azitah • couple • my
8
Comfortable and value for money
Pros:

The location is strategic and easily accessible

Cons:

A bit outdated and upon entry we need to change room because aircond was leaking. Luckily they manage to change us to another room available.

2026-09-01 • via Nuitee
M
Mohd. Fauzi bin Zulkifli • solo_traveller • my
10
Pros:

Food in hotel restaurant

2026-09-01 • via Nuitee
N
Norazam • family_with_children • my
6
Boleh lah
Pros:

Lokasi

Cons:

Tangga masuk

2026-08-30 • via Nuitee
M
Mohd Isyam • solo_traveller • my
9
2026-08-30 • via Nuitee
M
mohamad izwan • couple • my
9
2026-08-29 • via Nuitee
N
Noraini • solo_traveller • my
8
Nice stay, the breakfast is nice too.Overall all ok.
Pros:

Since I travelled by ets it is near to the ktm station.

Cons:

The toilet cleanliness should be upgraded.

2026-08-28 • via Nuitee
A
Azmi • couple • my
8
Auwsome!
Pros:

It is in the center on the town.

Cons:

The aircond is not working very well.
They should regularly check the batteries of all the remote controls in the room.

2026-08-20 • via Nuitee