The Jerai Hotel Alor Star

Hotels
7.8 (1634 reviews)
Lot 134-141 Jalan Sultan Badlishah , Alor Setar , my

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
6.38
Multiple reviews highlighted issues with cleanliness, including dirty sheets and overall unclean conditions.
Service
8.85
Many reviews praised the friendly staff and attentive service.
Location
8.39
The location was frequently mentioned as convenient and strategic.
Room Quality
6.84
Reviews indicated issues with room conditions, including old facilities and cleanliness concerns.
Amenities
7.87
Several reviews noted good amenities, although some specific improvements were requested.
Value for Money
8.33
Value for money received positive feedback, particularly regarding the pricing in contrast with provided services.
Food and Beverage
7.88
Breakfast was generally enjoyed but noted for possible improvement.
Overall Experience
7.85
While experiences varied, the overall sentiment leaned towards satisfactory, despite noted deficiencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:22

Property Description

Convenient Location - Centrally located in Alor Setar, explore the city with ease and enjoy easy access to key attractions.

Dining Experience - Indulge in a variety of cuisines at Seribu Gantang Restaurant, known for its open kitchen concept.

Comfort and Convenience - Enjoy amenities such as free WiFi, air-conditioned rooms, and helpful services like luggage storage and room service.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for MYR 85 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 1634 reviews
Cleanliness: 6.38
Service: 8.85
Location: 8.39
Room Quality: 6.84
Amenities: 7.87
Value for Money: 8.33
Food and Beverage: 7.88
Overall Experience: 7.85
A
Ahmad Fauzi • solo_traveller • my
10
2026-06-20 • via Nuitee
A
Azrul Abu Bakar • solo_traveller • my
9
Very good
Pros:

Family room was spacious

Cons:

Not much variety in the breakfast menu

2026-06-18 • via Nuitee
A
Ahmad • solo_traveller • nz
8
2026-06-18 • via Nuitee
I
Irfan • couple • my
8
worth money
Pros:

the canteen breakfast variety and availity of meal

Cons:

abit old classic style.

2026-06-18 • via Nuitee
A
Aisyah • solo_traveller • my
9
2026-06-18 • via Nuitee
S
Sopi M • solo_traveller • my
10
2026-06-18 • via Nuitee
S
sara • family_with_children • my
10
2026-06-16 • via Nuitee
M
mohdathos • couple • my
8
2026-06-15 • via Nuitee
N
nnz07 • solo_traveller • my
8
Pros:

Hotel

Cons:

No swimming pool

2026-06-14 • via Nuitee
K
KU MUHAMMAD LUTFIRRAHMAN • solo_traveller • my
9
2026-06-13 • via Nuitee
K
KU MUHAMMAD LUTFIRRAHMAN • couple • my
9
2026-06-13 • via Nuitee
E
emrad juandi • extended_group • my
8
2026-06-11 • via Nuitee
F
Fadzil • family_with_children • my
7
Worth for money
Pros:

Location. At city centre

2026-06-08 • via Nuitee
Z
Zamri • couple • my
10
2026-06-08 • via Nuitee
P
PUTRI NOOR SHARIZA • family_with_children • my
7
overall a very pleasant experience and will always be top of our choice when visiting Alor Setar.
Pros:

breakfast excellent. room well refurbished and comfy. too bad tea/coffee making facilities not to usual standards. staff very friendly and helpful.

Cons:

tea/coffee making facilities can be improved especially for the suites and deluxe rooms.

2026-06-06 • via Nuitee
S
Sazali • family_with_children • my
7
So So
Pros:

EASY ACCESS

Cons:

Upgrade Cleaning Please..

2026-06-05 • via Nuitee
I
Indra Shahril • solo_traveller • my
10
2026-06-03 • via Nuitee
S
Sin • extended_group • my
6
Value for money
Pros:

Location, parking facilities

Cons:

Cleanliness

2026-06-03 • via Nuitee
Z
Zam Zamanie • solo_traveller • my
7
2026-06-03 • via Nuitee
T
Tuah • extended_group • my
9
2026-06-02 • via Nuitee