Raia Hotel & Convention Centre Terengganu

Hotels
8.3 (1167 reviews)
Jalan Lapangan Terbang, Gong Badak , Kuala Terengganu , MY
+60 9-668 6666

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great breakfast buffet / variety
Helpful, professional staff
Convenient / strategic location
Spacious, newly furnished rooms
Kid-friendly pools and family facilities
Comfortable atmosphere
Cons:
Bathroom cleanliness issues (pooling floors, missed cleaning)
Limited parking and parking charges
No EV charging available
Housekeeping lapses (towels/slippers not changed)
Some maintenance issues (roaches reported, toddler seats worn)
Occasional smoke smell in hallways

Categories

Cleanliness
7.5
Mixed feedback: several guests note generally neat and clean rooms but multiple complaints about bathroom cleanliness (pooling floor, bathroom not cleaned, one report of cockroaches) and missed towel/slipper changes.
Service
8.9
Consistently praised: staff described as helpful, humble and professional; wedding/event service and transfers noted positively.
Location
8.9
Strongly positive: many guests highlight strategic location near attractions, airport convenience and beach view; one comment mentions being far from town but overall location is a frequent pro.
Room Quality
8.5
Rooms frequently described as spacious, newly refurbished and comfortable; a few specific room issues reported (bathroom pooling, occasional cleanliness/maintenance problems).
Amenities
7.8
Good family/kid facilities (pools, kids pool), breakfast cafe praised, but shortcomings noted: adult pool depth request, no EV charging, limited parking and some worn toddler seats.
Value for Money
7.7
Mixed value signals: positive comments about breakfast variety and facilities, but complaints about extra parking charges, breakfast sometimes not included in rate and limited complimentary services lower perceived value.
Food and Beverage
8.8
Very positive: breakfast buffet repeatedly highlighted as a strength with great variety and good local dishes; overall F&B satisfaction is high.
Overall Experience
8.3
Generally positive guest experiences (memorable stays, family-friendly, good staff and breakfast) tempered by recurring operational issues (parking fees, occasional cleanliness/maintenance and small amenity gaps).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Luxurious Swimming Pools
Modern Amenities
Convenient Location

Contact us now to book your stay at Raia Hotel & Convention Centre Terengganu for a memorable experience.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGG

Location

Guest Reviews

8.3
Based on 1167 reviews
Cleanliness: 7.5
Service: 8.9
Location: 8.9
Room Quality: 8.5
Amenities: 7.8
Value for Money: 7.7
Food and Beverage: 8.8
Overall Experience: 8.3
N
Nor Hashimah • family_with_children • my
10
Pros:

Location and spacious room. The cafe also I love it.

Cons:

The bathroom not really clean. The front parking habe to pay. EV charging not available.

2026-10-31 • via Nuitee
Y
Yatt • family_with_children • my
10
2026-10-23 • via Nuitee
L
Lorena • family_with_children • it
9
Pros:

Ottimo hotel vicino all'aeroporto con trasferimento gratuito. Colazione molto buona, camere molto grandi e ottimo staff molto professionale

Cons:

Nulla

2026-10-23 • via Nuitee
A
Azwan • couple • my
10
Pros:

Near to UniSZA

Cons:

Nothing

2026-10-19 • via Nuitee
H
Hayat • extended_group • om
8
Great experience
Pros:

I have great experience, as the staff is good and helpful.

Cons:

I like the location and beach view.

2026-10-16 • via Nuitee
A
Ab Rahim • extended_group • my
7
2026-10-14 • via Nuitee
A
Azfar Aziz • family_with_children • my
9
2026-10-13 • via Nuitee
N
Nur Azlina • solo_traveller • my
10
2026-10-12 • via Nuitee
A
Afizah • couple • my
7
2026-10-10 • via Nuitee
A
Ainul afifah • couple • my
10
Perfect stay
Pros:

I love everything from the ambiance of the room, kids pool down to breakfast. Good job
Will return soon

Cons:

Nothing

2026-10-09 • via Nuitee
M
mustafa • solo_traveller • my
9
1.Hopefully can be upgrade or provide a new pool for adult with atleast 1.5meter deep..
Pros:

Facilities & foods

2026-10-08 • via Nuitee
A
Aidah • family_with_children • my
8
Pros:

No brekfast included with rate rm228

2026-09-17 • via Nuitee
H
Hafirus • solo_traveller • my
9
Cons:

Toddler seats in the restaurant needed to be change with new one...

2026-09-17 • via Nuitee
M
mar • solo_traveller • my
10
Pros:

Staff friendliness, the hotel itself, very comfortable. Food is good

Cons:

None

2026-09-16 • via Nuitee
M
Muhamad Izzudin • solo_traveller • my
9
2026-09-15 • via Nuitee
N
nuru mazlia • extended_group • my
9
Sangat memuaskan
Pros:

Strategic loc to many attractions at trg

2026-09-11 • via Nuitee
N
nuru mazlia • extended_group • my
10
2026-09-11 • via Nuitee
R
Rosenawatie • family_with_children • my
8
Everything was okey n fun
Pros:

The FnB very good n satified

Cons:

Housekeeping need to improved their services n double check before Guests check in bcoz in my rooms tower n slippers not changed at all

2026-09-06 • via Nuitee
H
Hairunnisa • extended_group • my
9
2026-09-05 • via Nuitee
N
Nurizan • solo_traveller • my
10
2026-09-03 • via Nuitee