Raia Inn Penang

Hotels
•
Independent
7.5 (106 reviews)
Lot 5789 & 5790, Kompleks Tabung Haji, Jalan Dato' Ismail Hashim, Bayan Lepas, George Town, Penang, 11900 , George Town , MY
+60 4-641 2284

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Facilities

Elevator
ATM/banking
Conference space
Breakfast available (surcharge)
Meeting rooms
Smoke-free property
Tours/ticket assistance
Snack bar/deli
Free self parking
Free long-term parking
See all facilities

Review Highlights

Pros:
Very close to Penang Airport — convenient for overnight/early flights
Friendly, polite and helpful staff
Spacious and comfortable rooms (when in good condition)
Good Wi‑Fi and large smart TV
Onsite pool and buffet restaurant; suitable for short/business stays
Cons:
Reports of insects (cockroaches, mosquitoes, spiders) and poor housekeeping
Bathroom issues: mold, flooding and smells; some rooms lacked hot water
Dated rooms with peeling paint and noisy AC/power cycling
Inconsistent breakfast quality and occasional price/value concerns
Dirty or smelly towels reported by some guests

Categories

Cleanliness
4.5
Multiple reports of insects (cockroaches, spiders, mosquitoes), smelly bathrooms, dirty towels and inconsistent housekeeping; mold and flooding in bathrooms reported.
Service
9
Consistently positive comments about polite, helpful and professional front desk and staff; staff praised for assistance and friendliness.
Location
9.5
Very strong sentiment about proximity to Penang Airport and convenience for overnight stays and business travel; walking distance to some local attractions/markets noted.
Room Quality
6.5
Mixed feedback: rooms described as spacious and comfortable by some but also dated, with peeling paint, AC/power and hot water issues, and occasional flooding.
Amenities
8.5
Positive mentions of good Wi‑Fi, large smart TV, onsite pool (good for kids) and buffet restaurant; overall amenities seen as useful for short/business stays.
Value for Money
7.5
Several guests found room rates reasonable for business/overnight stays, though some noted walk‑in prices higher and mixed value perception due to extra costs (e.g., breakfast).
Food and Beverage
6.5
Mixed reviews: some guests enjoyed the buffet breakfast and onsite cafe meals, while others found breakfast expensive, poorly replenished or not good.
Overall Experience
8
Overall a convenient choice for quick stays near the airport with friendly staff and decent amenities, but cleanliness and room maintenance issues temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Garden Views and Modern Amenities
Take in the picturesque garden views while enjoying complimentary wireless internet and concierge services. Experience luxury with a ballroom and the convenience of a vending machine.

Dining Options and Room Service
Indulge in delicious meals at Terrace Cafe or grab a quick snack at the coffee shop/cafe. Room service is also available during limited hours for your convenience.

Event Spaces and Featured Amenities
Host your events in style with 26,147 square feet of conference space and meeting rooms. Benefit from a business center, dry cleaning services, and a 24-hour front desk. Don't miss the buffet breakfast and free self-parking. Book your stay at Raia Inn Penang now to experience all these amazing features!

Important information:

  • Up to 10 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • General

    Property follows regional sanitization guidelines Safe & Clean (Malaysia)

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

7.5
Based on 106 reviews
Cleanliness: 4.5
Service: 9
Location: 9.5
Room Quality: 6.5
Amenities: 8.5
Value for Money: 7.5
Food and Beverage: 6.5
Overall Experience: 8
M
Mami
10
Pros:

Clean and modern unit and super spacious!! Very convenient location nearby the airport! The buffet breakfast was delicious!!

2025-10-08 • via Nuitee
G
Grant
10
Pros:

Really nice accommodation

2025-09-20 • via Nuitee
D
Diana
10
Pros:

Loved that it was convenient for me coz near to where I needed to go. Condition of room needs a little work for improvement eventhough it’s not 5-star hotel. At least re do paint job as it was peeling.

2025-09-19 • via Nuitee
P
Priya • family
10
Pros:

Staff were very helpful, polits and professional.

2025-09-02 • via Nuitee
D
Daniel Y
10
Pros:

quite. nice room.

2025-06-06 • via Nuitee
W
wong
10
Pros:

Spacious n comfortable

2025-05-19 • via Nuitee
N
Neil
8
All good
Pros:

Nice room, very clean. Good size. Comfortable bed.

2025-03-09 • via Nuitee
Y
Ying
10
Pros:

Great

2025-02-18 • via Nuitee
A
Andy • family
2
Pros:

first 2 room was occupied by insects, 3rd too. Has a spider

2025-01-04 • via Nuitee
H
Harjasleen
4
Not worth it
Pros:

We stayed here for one night after a late flight. Considering the lobby the room was terrible. Dated, not very clean. I'm not sure how they expect 3 people (2 adults and 1 child) stay in 2 twin beds. The AC/power kept kicking on and off very loudly all night, the room had tons of mosquitoes inside when we entered. Bathroom had mold and kept flooding. Breakfast was expensive and not too good - a lot of items were finished and not replaced. The pool area is probably only good thing if you have kids. Would recommend staying elsewhere

2024-07-15 • via Nuitee
K
Karin
4
Pros:

The staff was nice, but the air conditioning in the toilet in the hotel room didn't work. There were also cockroaches in the toilet!!!

2024-06-11 • via Nuitee
A
Athanasios
8
normal
Pros:

Bathroom was kind of smelly and found insects in room need better housekeeping

2024-06-11 • via Nuitee
M
Marian • partner
8
Pros:

It's a great Hotel for overnight as close to Airport

2024-05-11 • via Nuitee
M
Mohd Razaly • family
10
Pros:

The receptionist very polite

2024-04-22 • via Nuitee
S
Sarah
10
Pros:

Quick overnight stay before flight the next morning so perfect position
Friendly helpful staff

2024-03-26 • via Nuitee
B
Ben • friends
10
Pros:

Closest to airport and very clean and spacious

2024-03-24 • via Nuitee
R
Ramesh
4
Pros:

Towels are dirty and smelly

2023-12-07 • via Nuitee
A
Andy • partner
6
Pros:

It served our purpose of being close to the airport for a early flight as traffic in Penang can be quite busy and front desk staff were friendly and helpful

2023-05-14 • via Nuitee
S
Sam
10
Pros:

Raia Hotel is perfect for anyone visiting Penang Island on business. It is situated within 20 minutes walking distance from the Airport (Penang International) and is safe, secure and well looked after. It has great WIFI, Huge smart TV in the rooms, desk for working and all the amenities you might expect. Additionally they have a buffet style restaurant.

2023-04-18 • via Nuitee
V
Verified traveler
6
No Hot Water
Pros:

Hotel had no hot water. Not "barely any hot water" but no hot water at all. Nothing even comes out of the hot water tap. There was no advanced notice of this.. only warning was a poster in the room once checked in and paid for.

I wanted to stay here due to the proximity to the airport, but in hindsight should have stayed in George Town area

2023-01-09 • via Nuitee