Grand Hotel and Apartments Townsville

Hotels
8.7 (2296 reviews)
8-10 Palmer Street , Townsville , au
+61 7 4448 3620

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Parking issues
Inconsistent room quality

Categories

Cleanliness
8.19
Rooms were noted as clean; however, some amenities need upgrading.
Service
9.16
Staff were consistently described as friendly and attentive.
Location
9.2
Location valued for its proximity to restaurants and activities.
Room Quality
8.65
Rooms were comfortable and spacious, though some issues with photos and actual setups were reported.
Amenities
8.18
Amenities like the parking situation and some outdated facilities mentioned.
Value for Money
8.64
Considered good value due to location and quality, despite parking fees.
Food and Beverage
8.69
Some positive mentions of the nearby dining options.
Overall Experience
8.86
Generally positive sentiments with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:58

Property Description

Central Location in Trendy Downtown Palmer Street
Grand Hotel Townsville is perfectly situated in the heart of Townsville's vibrant downtown Palmer Street, offering guests a convenient and trendy location to explore the city.

Luxurious Amenities for Relaxation and Fitness
Guests can indulge in the outdoor pool, fitness center, and spa pool, providing the perfect balance of relaxation and wellness during their stay at Grand Hotel Townsville.

Convenience and Comfort in Every Room
Each self-contained accommodation at Grand Hotel Townsville features a private balcony, work desk, minibar, and a flat-screen TV. With added amenities like a tour desk for booking local activities and complimentary toiletries, guests are sure to have a comfortable and hassle-free stay.

Book your stay at Grand Hotel Townsville now to experience award-winning accommodation and exceptional service in Townsville's prime location.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

Please note that there is a 1.5% charge when you pay with a credit card at the hotel’s reception desk.

Please note car parking is limited and is subject to availability.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TSV

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 15 per day.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.7
Based on 2296 reviews
Cleanliness: 8.19
Service: 9.16
Location: 9.2
Room Quality: 8.65
Amenities: 8.18
Value for Money: 8.64
Food and Beverage: 8.69
Overall Experience: 8.86
D
Dine • couple • au
6
Great location and ideal place for any purpose
Pros:

Great location and very close proximity to a lot of restaurants. Choice of secure outside parking or undercover.

2026-07-23 • via Nuitee
M
Melissa • couple • au
8
Very comfortable stay, great location in Townsville to sporting stadium, eateries and CBD.
Pros:

Very Handy location in Palmer Street, very central. Great for food nearby. Bed and pillows were so comfortable. Air con worked very well. clean and tidy. Water pressure was great. Equipped gym. Secure parking onsite. Friendly staff. equipped bathroom supplies. Small office desk. good curtains that blocked out light & quiet room.

Cons:

Kitchenette was so small and not equipped with utensils or any washing up products. No laundry service. Small room. Small balcony with no view.

2026-07-22 • via Nuitee
L
Louisea • couple • au
10
2026-07-22 • via Nuitee
A
Andras • couple • au
9
Pros:

Location

Cons:

Long walk to the room

2026-07-20 • via Nuitee
D
Deirdre • solo_traveller • au
10
Pros:

Beautiful and central Staff bery helpf
Bed was great

2026-07-18 • via Nuitee
J
Jenny • couple • au
10
2026-07-17 • via Nuitee
A
Andrew • couple • au
8
Good spot to stay in Townsville
Pros:

Good location, spacious and clean

Cons:

Nothing

2026-07-17 • via Nuitee
C
chris • solo_traveller • au
7
2026-07-17 • via Nuitee
J
James • solo_traveller • au
9
2026-07-17 • via Nuitee
M
Michelle • couple • au
9
Excellent stay . Staff were outstanding
Pros:

Close to everything and clean

2026-07-17 • via Nuitee
R
Robert • couple • au
8
We wanted to get away from the cold wet Adelaide weather and to play golf. Both excellent.
Pros:

Located at Palmer Street. Lots of decent restaurants/Bars within minutes walk. And Ferry to Magnetic Island close by.

2026-07-14 • via Nuitee
C
Cathal • solo_traveller • au
1
2026-07-14 • via Nuitee
M
Margery • couple • au
9
Perfect. Within easy walking distance of Supercar Track.
Pros:

The apartment is well proportioned, and for added privacy the one bedroom can be closed off by a sliding screen.

Cons:

I am not keen on having a shower over a full bath.

2026-07-14 • via Nuitee
N
Norman • solo_traveller • au
9
2026-07-14 • via Nuitee
D
Donna • couple • au
10
2026-07-13 • via Nuitee
L
Laney • solo_traveller • au
9
very nice staff great location
2026-07-13 • via Nuitee
I
Inge • couple • au
10
It was a short and sweet stay. Staff were friendly and room was nice and modern and clean
Pros:

It was nice and clean and modern and close to everything we wanted.

Cons:

Nothing

2026-07-13 • via Nuitee
G
Greg • couple • au
8
Cons:

The tea was never topped up without a reminder note. Then the following day it wasn't again

2026-07-13 • via Nuitee
N
Noel • extended_group • au
10
Pros:

Easy access to room, carpark and restaurants

Cons:

Location

2026-07-13 • via Nuitee
N
Nancy Akinyi • family_with_children • au
10
Had a lovely time, enjoyed the room had a short proximity to great locations to visit and great food.
Pros:

The rooms were clean and nice. The location is great as well.

Cons:

Wifi password wasn’t provided on check in.

2026-07-12 • via Nuitee