Hampton by Hilton Cali

Hotels
Hampton Inn
8.8 (1491 reviews)
Avenida Colombia # 1A Oeste - 35 , Cali , co

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Pool cleanliness issues
Limited restaurant space

Categories

Cleanliness
7.88
Mixed feedback about pool cleanliness and room cleanliness.
Service
9.85
Staff is described as very friendly, helpful, and attentive.
Location
9.39
Convenient location, close to attractions like the zoo and parks.
Room Quality
8.34
Some discomfort reported due to hard mattresses and size of rooms.
Amenities
8.37
Breakfast variety needs improvement, but good overall.
Value for Money
8.33
Pricing could match better room conditions or amenities.
Food and Beverage
8.88
Breakfast buffet is diverse, but coffee could be better.
Overall Experience
9.35
Good experience overall, with some points of improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:59

Property Description

Modern Comforts and Convenience
Discover the perfect blend of modern comforts and convenience at Hampton by Hilton Cali. With a fitness centre, 24-hour front desk, and free WiFi, our hotel is designed to cater to all your needs.

Relaxation and Entertainment
Unwind in our hot tub or enjoy a refreshing drink at the bar. The shared lounge is perfect for socializing, while soundproof windows in all rooms ensure a peaceful stay.

Prime Location
Located near Cali's financial area and popular museums, our hotel offers easy access to the city's attractions. Don't miss out on experiencing the best of Cali at Hampton by Hilton.

Important information:

Please note that this hotel does not offer room service or bell boys.
All guests will be charged at check-in. Please note that all minors should present a valid ID card and parents authorization if not travelling with them.
Please note we do not offer currency exchange or receive foreign currency at the property.
As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country.
Exemption only applies to room package rates (accommodation plus service). Permit must be shown upon arrival.
This tax is not automatically calculated in the total cost of the reservation.

POLICY FOR MINORS:
Minors must always be accompanied by an adult family member, in development of the provisions of Article 17 of Law 679 of 2001, the agency warns the tourist that the exploitation and sexual abuse of minors in the country are criminally and administratively sanctioned, according to Colombian laws. and administrative sanctions, in accordance with Colombian law.
All minors must present a valid identification document to check in at the Hotel (the documents accepted by the Hotel may vary from case to case, but most commonly accepted are identity cards, passports and civil registers). In the event that the minor is not in the company of his/her parents during his/her stay, at the time of check-in he/she must present his/her identification (identity card, passport and/or civil registry), a copy of his/her parents' identification and a letter of authorisation signed and authenticated must be notarized or apostilled by both parents, expressly authorising the adult present with the minor to carry out his/her check-in. adult present with the minor to register with the Hotel.
This authorization must be original and must include:

● The minor’s full name and identification number.
● The full name and identification number of the person with whom the minor will be staying.
● The minor’s check-in and check-out dates at the hotel.
● The full name of the hotel.
● The full names and identification numbers of both parents or the legal guardian signing the authorization.
● The authorization must be signed by both parents of the minor, except in cases where one parent has passed away or where only one parent has sole custody. If one parent has passed away, a death certificate must be provided. In the event that both parents are deceased, the authorization must be signed, in accordance with the law, by the legal representative, the minor’s guardian, or the ICBF. If parental authority is held by only one parent, a duly executed copy of the court ruling must be provided. Adopted minors must present a duly executed copy of the adoption ruling. When parents are in conflict and cannot sign jointly, a permit issued by a Family Court Judge must be provided. If the authorization is granted by public deed, a copy of it must be presented along with certification of its validity.
● In the case of Colombian minors, the authorization must be notarized by both parents to ensure that the permission is legitimate and has their formal consent.
● The authorization must be accompanied by copies of both parents’ identification documents, and a copy of the minor’s birth certificate (for Colombian nationals) or an equivalent document proving the relationship (for foreign nationals).

Nothing in these terms and conditions modifies the immigration requirements of the country, nor the duties that must be legally fulfilled to carry out such procedures (such as exit permit formalities or similar before the corresponding authorities). authorities). In the event that the child is not legally in the care of the parents, sufficient proof of this must be submitted to the Hotel. In such a case, the letter of authorisation must be signed by the parents. The Hotel may deny entry and registration of persons or groups seeking such entry or registration including a minor and when the documentary requirements set forth herein have not been met. the documentary requirements established herein have not been complied with.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an available extra bed.
    People 13 years old and over stay for COP 60,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 1491 reviews
Cleanliness: 7.88
Service: 9.85
Location: 9.39
Room Quality: 8.34
Amenities: 8.37
Value for Money: 8.33
Food and Beverage: 8.88
Overall Experience: 9.35
W
wilson couple co
9
Excelente Uicacion
Pros:

Hotel confortable buena atencion y desayuno delicioso

Cons:

La panaderia del desayuno

2026-06-13 via Nuitee
G
Goldstein solo_traveller co
7
2026-06-12 via Nuitee
R
Rubi extended_group mx
6
No lo recomendaria
Cons:

- La atención en la recepción podría mejorar.
- El desayuno malo, de poca calidad.

2026-06-10 via Nuitee
J
Jessica couple cl
8
Buena estadía
Pros:

Hotel ubicado en un buen sector

Cons:

Mejorar las almohadas.

2026-06-09 via Nuitee
M
Mauricio couple co
10
2026-06-09 via Nuitee
M
Maria couple ca
1
2026-06-08 via Nuitee
C
Camilo solo_traveller co
10
Como en casa
Pros:

Ubicación muy central

2026-06-08 via Nuitee
D
Darwin couple co
6
Aceptable, se disfrutó.
Pros:

Lo que más nos gustó de la habitación fue la comodidad de la lencería de cama; tanto las almohadas como el colchón estaban excelentes. La ubicación también es un gran punto a favor, especialmente por la hermosa vista hacia el río. Los espacios son agradables, y el baño estaba muy bien equipado, limpio con toallas en perfecto estado y amenidades como crema, champú, acondicionador y jabón de excelente calidad. Además, las zonas comunes se encontraban muy limpias y bien mantenidas, especialmente la piscina y el jacuzzi.

Cons:

Entre los aspectos por mejorar, consideramos importante mencionar que antes de nuestra llegada se nos informó telefónicamente una tarifa determinada, pero al momento del registro nos cobraron un valor superior, lo que generó una experiencia incómoda desde el inicio.

En la habitación, la cama presentaba ruidos constantes al moverse, lo que afectaba el descanso. Además, el televisor era un modelo tradicional y no contaba con funciones Smart TV ni acceso a plataformas de streaming como YouTube, Netflix u otras aplicaciones, limitándose únicamente al servicio de televisión de Claro, que es perverso.

Respecto al restaurante, durante el desayuno se evidenció falta de atención y reposición oportuna de los alimentos. Productos básicos como leche, queso, jamón y huevos se agotaban con frecuencia y tardaban en ser surtidos nuevamente. Asimismo, los tiempos de atención resultaron bastante prolongados.

Finalmente, el parqueadero tiene una capacidad limitada. En algunos momentos fue necesario dejar el vehículo en zonas de circulación o rampas debido a la alta ocupación de los espacios, especialmente por clientes de establecimientos cercanos como Crepes & Waffles.

En general, aunque la experiencia tuvo varios aspectos positivos, estos puntos afectaron la percepción del servicio y consideramos que merecen atención para mejorar la experiencia de futuros huéspedes.

2026-06-08 via Nuitee
J
Johan Sebastian solo_traveller co
9
Agradable estadía
Pros:

Un hotel donde puedes descansar después de un dia de trabajo o para las vacaciones. En la habitación no se escuchaba ruido de la calle (piso 7). En el primer piso hay un Crepes & Waffles. Esta muy cerca del Museo La Tertulia y otros atractivos. Puedes caminar por la zona y sentirte seguro.

Cons:

Puede mejorar el servicio de desayunos. El gimnasio estaba en mejoras ese dia.

2026-06-06 via Nuitee
D
Daniel family_with_children co
7
2026-06-06 via Nuitee
A
Aline extended_group br
7
Pros:

Acomodação confortável.

Cons:

O atendimento, comida no restaurante e opções do café da manhã não compensam o valor alto da acomodação.

2026-06-05 via Nuitee
L
LAURA family_with_children co
9
2026-06-03 via Nuitee
F
Francisco solo_traveller co
9
2026-06-03 via Nuitee
M
Mauricio couple co
10
2026-06-01 via Nuitee
J
Jennifer solo_traveller co
10
2026-05-31 via Nuitee
J
JHON JAIRO couple co
10
2026-05-30 via Nuitee
A
Andres couple co
7
2026-05-29 via Nuitee
C
Carolina couple co
10
2026-05-28 via Nuitee
V
Vargas couple co
10
Todo excelente, la gente que atiende al hotel fue muy atenta y tienen una excelente atención al cliente, las habitacione
Pros:

Muchísimo

2026-05-28 via Nuitee
J
JUAN CARLOS solo_traveller co
8
2026-05-28 via Nuitee