Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Excellent/central location
Friendly and attentive staff
Good value / economical
Secure parking available
Comfortable beds / generally comfortable rooms
Some rooms equipped with microwave/fridge
Stable Wi‑Fi (mentioned positively)
Cons:
Inconsistent cleanliness; reports of dirty bathrooms and bad smells
No breakfast / no cafe offered
No hot water at night reported
Noise from other guests or lobby at times / thin soundproofing
Occasional maintenance issues (broken shower, small TV, improvised fixes)
Reports of cockroaches and security concerns in some areas
Small parking in some cases; extra charges complaint

Categories

Cleanliness
7
Mixed reports: several guests praised good cleaning, but multiple comments note dirty bathrooms, bad smells and at least one 'sucio' complaint and cockroaches — overall slightly below average.
Service
9
Generally positive: staff described as amable/attento and good trato in several reviews, though a few guests reported poor handling of problems (ignored complaints, extra charge). Overall service is frequently praised.
Location
9.4
Strong positive consensus: many guests highlighted the central/airport-convenient location and easy access to transport and commerce; location is a clear strength.
Room Quality
8
Mostly comfortable rooms with some positives (beds, some rooms with microwave/fridge, comfortable) but occasional issues (improvised fixes, small TV, broken shower) keep it from being top-tier.
Amenities
6.4
Limited amenities: secure parking noted positively, but frequent mentions of no breakfast/coffee, no hangers/closet space, small parking and no hot water at night reduce the score.
Value for Money
8.6
Good value: many reviewers call it economical or 'you get what you pay for' and praise price/parking; a few concerns about extra charges but overall perceived as good value.
Food and Beverage
5.8
Noted weakness: multiple guests explicitly mention the absence of breakfast or even coffee; food/beverage offering is minimal or nonexistent.
Overall Experience
9
Generally positive stays: several 'gran estancia' and 'muy agradable' comments, stable wifi and friendly staff balance the negative reports (noise, cleanliness issues) to produce a strong overall impression for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 04:59

Property Description

Convenient Location in Cancún
Hotel Santa Maria, just 1.3 km from Cancun Bus Station, offers a comfortable stay with a garden, free parking, and a terrace. The 3-star hotel features air-conditioned rooms with free WiFi and private bathrooms. Guests can enjoy the convenience of a 24-hour front desk, ATM, and currency exchange services.

Modern Amenities
Each room is equipped with a flat-screen TV for entertainment, and some rooms even boast a private balcony for guests to relax and enjoy the view.

Near Major Attractions
Explore Cancún with ease as Hotel Santa Maria is close to Cancun Government Palace, Cristo Rey Church, and Parque las Palapas. With Cancún International Airport just 19 km away, your journey to the hotel is convenient and stress-free.

Book your stay at Hotel Santa Maria now for a memorable experience in Cancún!

Important information:

When booking 3 rooms or more, different policies and additional supplements may apply.

Please note that alcohol consumption is prohibited at the property.

Please note that If you want to check in sooner or later than the stipulated time, you can make a request. The property can not guarantee the room later the 6:00 PM without the guest informing the time of arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: CUN

Location

Guest Reviews

7.9
Based on 261 reviews
Cleanliness: 7
Service: 9
Location: 9.4
Room Quality: 8
Amenities: 6.4
Value for Money: 8.6
Food and Beverage: 5.8
Overall Experience: 9
F
Fabiola • solo_traveller • mx
10
2026-08-08 • via Nuitee
C
Camila Ramos • solo_traveller • mx
8
2026-08-07 • via Nuitee
H
Hernández Domínguez • solo_traveller • mx
3
Pros:

El silencio

Cons:

El clima no enfría

2026-08-03 • via Nuitee
G
Galan • family_with_children • mx
10
Pros:

La limpieza y el lugar muy cómodos

2026-07-13 • via Nuitee
I
Ivon • solo_traveller • co
7
Pros:

La ubicación

Cons:

Los baños son algo sucios, huelen mal

2026-07-11 • via Nuitee
N
Nancy • solo_traveller • mx
9
2026-07-11 • via Nuitee
H
Hernández Domínguez • solo_traveller • mx
2
Pros:

Nada Nada

2026-07-06 • via Nuitee
H
Hernández Domínguez • solo_traveller • mx
1
Pros:

Nada

Cons:

Q me quería cobrar adicional

2026-07-02 • via Nuitee
H
Hernández Domínguez • solo_traveller • mx
2
2026-07-02 • via Nuitee
C
Cristhian G • solo_traveller • co
10
2026-06-23 • via Nuitee
F
Felipe • solo_traveller • mx
5
Cons:

No tenía clases, ni para colgar una camisa...
Habían improvisado con cimbraplay una esquina de la habitación que le daba mal aspecto y se veía feo y tenia un letrero que decía " Alto Voltaje ", manifesté mi inconformidad varias veces ya que me quedaría 3 días, y simplemente no me hicieron caso y le hecharon la culpa a booking...
Y eso que no era la primera vez que me hospedaba ahí.
No creo volver a hospedarme ahí nunca más, muy inconforme.

2026-06-10 • via Nuitee
L
Luisvegacauich • solo_traveller • mx
9
comodo y agradable
Pros:

La ubicacion esta bastante adecuada.

Cons:

Sin comentarios.

2026-06-08 • via Nuitee
J
Joel Justin • couple • mx
10
2026-06-02 • via Nuitee
C
Carlos • solo_traveller • cr
8
Hotel paso, bien ubicado
Pros:

Céntrico, con parqueo, amplio y limpio.

Cons:

La ducha estaba rota, no me molesté en solicitar reparar para mantener mi privacidad solo por un noche.

2026-06-01 • via Nuitee
H
Herrera. • solo_traveller • mx
10
Me encanta el lugar.
Pros:

La limpieza y la ubicación 😊

Cons:

K no hay desayuno, ni cafetería

2026-05-16 • via Nuitee
B
Berengere • extended_group • fr
5
Pas cher et lit confortable mais excentré. Pas de petit dej meme pas un cafe
Pros:

Prix et parking sécurisé

Cons:

Bruyant le personnel ne parle pas anglais

2026-05-11 • via Nuitee
F
Fabiola Sinai • solo_traveller • mx
9
Gran estancia
Pros:

Lugar céntrico, personal amable y atento, limpieza super buena, conexión a wifi estable

Cons:

al entrar por primeva vez se sintió un ligero olor a humedad, pero nada que demerite la estancia, posteriormente noté que había habitaciones con micro y refri, pero me gustó mucho la ubicación de la habitación y ya no quise cambiar. Tuve la suerte de que en la parte de arriba unos huéspedes fueron muy ruidosos, pero no creo que estuviera dentro del control del hotel. En general fue muy agradable la estancia.

2026-05-04 • via Nuitee
G
German Alonso • solo_traveller • mx
9
2026-04-29 • via Nuitee
S
Salazar madero • solo_traveller • mx
9
Pros:

Las habitaciones

2026-04-29 • via Nuitee
G
German Alonso • solo_traveller • mx
8
2026-04-28 • via Nuitee