Hotel Santa Maria Cancun

Hotels
7 (102 reviews)
Av. López Portillo y Torcasita, sm63, mz22 L-11, Cancun, QROO, 77513 , Cancun , MX
52-998-8924404

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Facilities

Free WiFi
24-hour front desk
Terrace
Garden
Designated smoking area
Concierge service
Wheelchair accessible
ATM/banking
Tours/ticket assistance
Parking (limited spaces)
See all facilities

Review Highlights

Pros:
Very helpful staff
Very gracious staff

Categories

Cleanliness
6.71
Standard quality for this hotel tier.
Service
8.18
Very helpful and gracious staff.
Location
7.72
Standard quality for this hotel tier.
Room Quality
6.67
Standard quality for this hotel tier.
Amenities
6.7
Standard quality for this hotel tier.
Value for Money
6.66
Standard quality for this hotel tier.
Food and Beverage
6.71
Standard quality for this hotel tier.
Overall Experience
6.68
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:26

Property Description

Experience the perfect blend of comfort and convenience at Hotel Santa Maria Cancun, ideally located in the heart of Downtown Cancun.

Relaxing Spaces
Enjoy breathtaking views from our lovely terrace and serene garden, providing a tranquil escape from the bustling city.

Modern Amenities
Stay connected with complimentary wireless internet access throughout the hotel. Our air-conditioned rooms come equipped with LCD televisions and daily housekeeping to ensure you feel right at home.

Exceptional Services
Our dedicated 24-hour front desk and concierge services are here to assist with all your needs, while free self-parking and a convenient vending machine add to your stress-free stay.

Discover the charm of Cancun and book your unforgettable getaway at Hotel Santa Maria Cancun today!

Important information:

  • No pets and no service animals are allowed at this property.
  • Alcohol is not served or permitted at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Food & Beverage

    No alcohol served onsite

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

7
Based on 102 reviews
Cleanliness: 6.71
Service: 8.18
Location: 7.72
Room Quality: 6.67
Amenities: 6.7
Value for Money: 6.66
Food and Beverage: 6.71
Overall Experience: 6.68
H
Herrera. • solo_traveller • mx
10
Me encanta el lugar.
Pros:

La limpieza y la ubicación 😊

Cons:

K no hay desayuno, ni cafetería

2026-05-16 • via Nuitee
B
Berengere • extended_group • fr
5
Pas cher et lit confortable mais excentré. Pas de petit dej meme pas un cafe
Pros:

Prix et parking sécurisé

Cons:

Bruyant le personnel ne parle pas anglais

2026-05-11 • via Nuitee
F
Fabiola Sinai • solo_traveller • mx
9
Gran estancia
Pros:

Lugar céntrico, personal amable y atento, limpieza super buena, conexión a wifi estable

Cons:

al entrar por primeva vez se sintió un ligero olor a humedad, pero nada que demerite la estancia, posteriormente noté que había habitaciones con micro y refri, pero me gustó mucho la ubicación de la habitación y ya no quise cambiar. Tuve la suerte de que en la parte de arriba unos huéspedes fueron muy ruidosos, pero no creo que estuviera dentro del control del hotel. En general fue muy agradable la estancia.

2026-05-04 • via Nuitee
S
Salazar madero • solo_traveller • mx
9
Pros:

Las habitaciones

2026-04-29 • via Nuitee
G
German Alonso • solo_traveller • mx
9
2026-04-29 • via Nuitee
G
German Alonso • solo_traveller • mx
8
2026-04-28 • via Nuitee
G
German Alonso • solo_traveller • mx
8
2026-04-22 • via Nuitee
J
JOSE LUIS • couple • mx
6
Good
Pros:

You get what you pay for

Cons:

All Good

2026-04-14 • via Nuitee
M
Maelle • couple • fr
8
Pros:

Très bien pour passer la première après le long vol, proche de l’aéroport.

2026-04-11 • via Nuitee
F
Francisco • solo_traveller • mx
9
Pros:

el trato

2026-04-09 • via Nuitee
A
Arevalo • family_with_children • mx
10
Pros:

Bien

Cons:

Bien

2026-03-22 • via Nuitee
H
Herrera. • family_with_children • mx
9
2026-03-22 • via Nuitee
M
Michele • solo_traveller • de
6
Kann es nicht empfehlen
Pros:

Es gibt Parkplätze

Cons:

Kakerlaken im Zimmer leider

2026-03-18 • via Nuitee
C
Contreras • family_with_children • mx
8
Pros:

El hotel es bonito por dentro

Cons:

Que no hay agua caliente por la noche

2026-03-16 • via Nuitee
C
Carlos Eduardo • couple • co
9
Economía justo a la medida
Pros:

Económico, y ubicado cerca a comercio, es un lugar para quien busca un lugar para descansar y las actividades se programan fuera.

Cons:

Parqueadero pequeño

2026-03-13 • via Nuitee
S
Samuel • family_with_children • ca
10
2026-03-11 • via Nuitee
A
Angel • couple • us
10
2026-03-08 • via Nuitee
G
Gabriel • couple • cl
8
Pros:

La excelente ubicación para la transportación

Cons:

La insonorización

2026-03-02 • via Nuitee
T
Torres • family_with_children • mx
10
2026-02-25 • via Nuitee
E
Elizabeth • couple • us
7
Pros:

Good for one night

Cons:

This is out of control of the hotel but there was loud music coming from the lobby area during the early morning

2026-02-23 • via Nuitee