Hawthorne Hotel

Hotels
9 (1256 reviews)
18 Washington Square West , Salem , US
+1 978-744-4080

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Friendly staff
Cons:
Cleanliness issues
Room temperature control
Amenities lacking

Categories

Cleanliness
8.09
Concerns about hairs in the shower and trash not emptied, affecting overall perception.
Service
9.56
Generally positive reviews about staff, noted some issues but overall polite.
Location
10
Consistently praised for being conveniently located near attractions.
Room Quality
8.6
Some reviews mention outdated amenities and temperature control issues.
Amenities
8.05
Missing items like mini-fridge and coffee/tea in rooms reported by guests.
Value for Money
9.08
Mixed feedback regarding price at times not aligning with quality, but some value noted.
Food and Beverage
9.04
Food quality was praised with specific mentions of the fine dining restaurant.
Overall Experience
9.59
Guests expressed a strong desire to return, indicating satisfaction despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:58

Property Description

Convenient Location near Salem Attractions
Located just steps away from the Salem Witch Museum and Salem Common, the Hawthorne Hotel offers a prime spot for exploring the historic city of Salem, Massachusetts.

Charming Accommodations and Amenities
Indulge in comfortable rooms featuring modern amenities such as flat-screen TVs, free Wi-Fi, and elegant decor. Take advantage of the on-site restaurant, fitness centre, and gift shop during your stay.

Dining and Entertainment Options
Enjoy delicious meals at Nathaniel’s Restaurant or unwind with cocktails at the cozy Tavern. With nearby attractions like the Peabody Essex Museum and House of the Seven Gables, there's always something to explore in the area.

Experience the best of Salem at the Hawthorne Hotel - book your stay now for a memorable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Location

Guest Reviews

9
Based on 1256 reviews
Cleanliness: 8.09
Service: 9.56
Location: 10
Room Quality: 8.6
Amenities: 8.05
Value for Money: 9.08
Food and Beverage: 9.04
Overall Experience: 9.59
A
Aiden • solo_traveller • gb
8
Ideal spot
Pros:

The location was smack in the middle for attractions and shopping.

Cons:

Room was on the small size.

2026-09-19 • via Nuitee
M
Marie • solo_traveller • gb
8
Pros:

Very beautiful hotel in the common areas and externally. The perfect location as it is right in the heart of everything.

Cons:

The double bed was quite small and we were a bit squashed. Quite a small bathroom/shower but fine for just one or two nights.

2026-09-18 • via Nuitee
C
Christopher • couple • us
5
Pros:

Everything was in walking distance. Free parking. Staff was very friendly.

Cons:

Room was very small. Bed was uncomfortable. Poor water pressure in the shower. Very pricy for the size of room.

2026-09-18 • via Nuitee
J
Janet • solo_traveller • us
8
Pros:

The historic beauty; great location. Staff was great. Great breakfast and reasonably priced. Parking on site included.

Cons:

Smallish rooms.

2026-09-17 • via Nuitee
S
Stephen • solo_traveller • us
5
Wish staff were more friendly and accommodating. Wish the rooms were cleaner.
Cons:

Two-thirds of the varied staff behind the desk were not cordial. Few smiles, and there was hardly any interaction. Made me feel unwelcome...more of a nuisance. A couple of the staff were very nice and I appreciated that and thanked them for that. I also had brown stains on both sides of one of my pillows, which was disgusting. I took photos of and showed to staff. Received nothing in return. The room I had was small and by the outdoor exhaust fans. I had to wear earplugs. Could not work in the room and needed earplugs to sleep. The lobby is usually packed with conference people, and that led to a very loud and disruptive environment for myself and perhaps other guests. I have staid at this hotel many times over the last 15 years and more. It has gone downhill. I'm saddened to have to write this review.

2026-09-15 • via Nuitee
S
Stacey • couple • us
10
2026-09-14 • via Nuitee
K
Katelyn • extended_group • us
10
Hawthorne Hotel is the perfect place to stay right in the heart of Salem
Pros:

The coffee was wonderful and the tavern magnificent. I really appreciate how the hotel was preserved, honoring the history and original design.

Cons:

The only suggestion would be to have a small store to purchase things in addition to the vending machine

2026-09-05 • via Nuitee
G
Gail • solo_traveller • us
10
Pros:

Centrally located, beautiful space

2026-09-05 • via Nuitee
S
Samantha • couple • us
9
Just a classic place!
Pros:

I love the vibe of the whole place. The beds were nice and our view was great.

Cons:

You could see someone maintenance especially the elevator. We avoided one because we didn’t feel great in it

2026-09-05 • via Nuitee
C
Carly • extended_group • us
10
Comfiest beds!
Pros:

The beds, linens, and pillows were some of the comfiest I have experienced at a hotel. Very beautiful, very historic. Within walking distance of nearly everything which is why I initially booked there. Our room even had a view of the witch museum, and added to the vibes.

Cons:

Parking can be a little annoying. One of the lots was closed for event parking, so I had to pay to park in the parking garage until later in the day.

2026-09-04 • via Nuitee
R
richard • extended_group • gb
8
2026-09-03 • via Nuitee
L
Lynn • couple • us
10
This is our second time staying at the Hawthorn Hotel. We love this hotel because it’s centrally located it’s walking di
Pros:

The location and the hotel itself

2026-09-02 • via Nuitee
R
Robert • couple • us
8
Overall a good stay. Food was just ok. We ate at both restaurants.
Pros:

Great location. Historical.

Cons:

Rooms are very small. Toiletries are clearly being reused…. Yuck! One even had its top missing.

2026-09-01 • via Nuitee
P
Pamela • family_with_children • us
10
2026-08-30 • via Nuitee
W
williams • solo_traveller • us
6
Pros:

It was gorgeous but for the price there should of been breakfast or at least a discounted breakfast. I really loved old places and it was what I expected.

Cons:

There was no fridge in the room. That may take away from the look but it would be nice to be able to chill wine or be able to purchase refrigerated items. There was no ice buckets that I could see either.

2026-08-29 • via Nuitee
S
Susan • couple • us
10
2026-08-23 • via Nuitee
V
Valentina • family_with_children • it
8
Hotel affascinante , consiglio anche di mangiare
Pros:

Posizione centralissima, affascinante hotel storico con ottima colazione abbondante e goduriosa . Ottima anche la cena al The tavern, ho passato un bellissimo compleanno

Cons:

Si potrebbe migliorare l’arredamento della camera

2026-08-20 • via Nuitee
P
Pragana • family_with_children • us
5
Pros:

Location was great.

Cons:

A 10 minute walk to the YMCA to only be turned away because I didn’t have the proper footwear to use their gym. The room was so tiny.

2026-08-19 • via Nuitee
M
Melissa • couple • us
8
Had a great night was hoping for some scares but slept perfectly
Pros:

The history and closeness to everything Salem

Cons:

No back entrance have to walk to far to car

2026-08-17 • via Nuitee
C
Charlène • family_with_children • ca
8
2026-08-16 • via Nuitee