Hawthorne Hotel

Hotels
9 (1250 reviews)
18 Washington Square West , Salem , us
+1 978-744-4080

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Friendly staff
Cons:
Cleanliness issues
Room temperature control
Amenities lacking

Categories

Cleanliness
8.09
Concerns about hairs in the shower and trash not emptied, affecting overall perception.
Service
9.56
Generally positive reviews about staff, noted some issues but overall polite.
Location
10
Consistently praised for being conveniently located near attractions.
Room Quality
8.6
Some reviews mention outdated amenities and temperature control issues.
Amenities
8.05
Missing items like mini-fridge and coffee/tea in rooms reported by guests.
Value for Money
9.08
Mixed feedback regarding price at times not aligning with quality, but some value noted.
Food and Beverage
9.04
Food quality was praised with specific mentions of the fine dining restaurant.
Overall Experience
9.59
Guests expressed a strong desire to return, indicating satisfaction despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:58

Property Description

Convenient Location near Salem Attractions
Located just steps away from the Salem Witch Museum and Salem Common, the Hawthorne Hotel offers a prime spot for exploring the historic city of Salem, Massachusetts.

Charming Accommodations and Amenities
Indulge in comfortable rooms featuring modern amenities such as flat-screen TVs, free Wi-Fi, and elegant decor. Take advantage of the on-site restaurant, fitness centre, and gift shop during your stay.

Dining and Entertainment Options
Enjoy delicious meals at Nathaniel’s Restaurant or unwind with cocktails at the cozy Tavern. With nearby attractions like the Peabody Essex Museum and House of the Seven Gables, there's always something to explore in the area.

Experience the best of Salem at the Hawthorne Hotel - book your stay now for a memorable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Location

Guest Reviews

9
Based on 1250 reviews
Cleanliness: 8.09
Service: 9.56
Location: 10
Room Quality: 8.6
Amenities: 8.05
Value for Money: 9.08
Food and Beverage: 9.04
Overall Experience: 9.59
L
Lindsey • couple • us
8
Great stay at the Hawthorne Hotel and a great location.
Pros:

We loved the history of the hotel and the central location to downtown Salem. The staff were very helpful and friendly. The hotel had a great atmosphere.

Cons:

I felt like cleaning of the rooms could have been a bit better. The bathtub was peeling, as well. Some things could do with a little bit of an update.

2026-08-15 • via Nuitee
L
Lopes • couple • fr
10
2026-08-15 • via Nuitee
U
U3680ADrachels • Couples
10
Fantastic food, beds and location!
Pros:

Old world, classy vibe. Super nice staff at front desk and in the restaurant. Our room was lovely and the bathroom had a nice, deep tub. Great shower, fairly quiet AC. The one thing I sorta missed was a refrigerator in the room. The hotel is right in the middle of everything but still very quiet so you could nap/sleep. We would definitely stay here again.

2026-08-11 • via Tripadvisor
C
Christine • family_with_children • us
10
Pros:

Location was perfect!

2026-08-11 • via Nuitee
G
Greg • solo_traveller • gb
7
Pros:

The 'olde-world' feel to the place. Wonderful location.

Cons:

It's looking very dated and needs a BIG overhaul to keep it going as the rooms and general decor are rough-round-the-edges now. The overhaul MUST be done sympathetically, though. The history and tradition of the place is the appeal!

2026-08-09 • via Nuitee
V
Valerie • couple • us
10
Perfect!
Pros:

Very nice accessible to anyplace we wanted to go to

Cons:

Nothing

2026-08-09 • via Nuitee
F
Fred • couple • us
10
Vacation
Pros:

Restaurants

Cons:

Small bathroom

2026-08-08 • via Nuitee
S
Shanna • couple • us
9
2026-08-07 • via Nuitee
M
Marvin • couple • de
8
2026-08-06 • via Nuitee
H
Heather • family_with_children • us
10
2026-08-05 • via Nuitee
W
William • couple • us
8
2026-08-04 • via Nuitee
I
Isabella • couple • us
10
2026-08-02 • via Nuitee
A
Amber • couple • us
10
2026-08-02 • via Nuitee
3
30jeanineh • Family
4
Not recommended
Pros:

Definitely do not recommend. Not sure how this place gets high ratings. After an evening tour we arrived and beds were not prepared - we needed to call housekeeping, and they sent maintenance with sheets for us to do ourselves. Then we were awaken by housekeeping pounding on door at 8am, waking up kids. We’ve stayed at many historic hotels but this one was worst and would not recommend. Bathroom had sink counter over top of toilet so if you’re over 5’ 6” or 130 lbs you won’t fit! Expensive and not helpful with any recommendations or anything standard hotel usually is — either save money or spend more to stay elsewhere. This is definitely not recommended and won’t let anyone we know make mistake.

2026-07-25 • via Tripadvisor
C
Christie • solo_traveller • us
10
Pros:

Comfortable, clean, staff was kind and helpful.

Cons:

N/a

2026-07-25 • via Nuitee
G
Gareth • couple • gb
10
A must if travelling to Salem
Pros:

Lovely old building with lots of character, the dining facilities were excellent, nice location just across from Salem common close to the witch museum and just a short pleasant walk from the shops

Cons:

No coffee making facilities in the rooms, complimentary tea, coffee, and water was available in the foyer but not in the rooms

2026-07-24 • via Nuitee
J
Joshua • couple • us
10
2026-07-24 • via Nuitee
L
Laura • couple • us
10
2026-07-24 • via Nuitee
K
Kelly • solo_traveller • us
8
Pros:

Location was great and hotel was very cool

2026-07-24 • via Nuitee
W
W7451FDlauras • Family
10
Excellent in every way
Pros:

We love the Hawthorne Hotel. We have stayed there numerous times and the staff is always polite and helpful, the rooms are always clean, and we never have any complaints about our stay. We like having the restaurants and bar in the lobby. It’s a great location for accessing everything in downtown Salem. We are going back again next year.

2026-07-23 • via Tripadvisor