Holiday Inn Express - Gloucester by IHG

Hotels
•
Holiday Inn Express
7.5 (219 reviews)
6639 Forest Hill Avenue , Gloucester , US
+1 804-695-1900

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Good/awesome breakfast
Strong location
Competent/helpful staff (in many instances)
Pool available
Parking available
Warm food and fresh coffee
Cons:
Stains on beds and furniture; hair on bathroom floor
Rooms muggy or damp; humidifier use and dirty water incident
Elevator problems and other maintenance issues
No in-room coffee makers; limited ice machines
Housekeeping not responding or missed servicing rooms
Occasional rude front desk / booking/payment issues

Categories

Cleanliness
5
Multiple reports of stains on beds and furniture, hair on bathroom floor, damp clothes and unserviced rooms indicate below-average cleanliness.
Service
8
Mixed but generally competent staff and helpful breakfast staff; however, isolated incidents of rudeness at front desk and missed housekeeping requests lowered the score slightly.
Location
9
Several guests explicitly praised the hotel's location as very good or great.
Room Quality
5.5
Rooms described as muggy, stained or with nasty furniture and occasional maintenance issues (non-working sockets); comfort was noted by some but overall room quality is below expectation.
Amenities
8
Breakfast, pool and coffee received positive mentions; complaints about no in-room coffee makers, limited ice machines and a problematic elevator are noted but amenities are generally serviceable.
Value for Money
7.5
Mixed impressions — reasonable parking and breakfast for some, but booking/payment issues and cleanliness problems affect perceived value; kept at the target overall rating where not consistently mentioned.
Food and Beverage
8.5
Breakfast repeatedly described as good/awesome and food served warm; coffee and breakfast are clear strengths despite minor cup/coffee maker complaints.
Overall Experience
8.5
A mixed overall experience: strong location and breakfast plus generally competent staff balanced against recurring cleanliness and maintenance problems, producing an above-average but imperfect stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Experience Comfort in Historic Gloucester County

Nestled in a tranquil wooded setting, the Holiday Inn Express - Gloucester offers a serene escape in the heart of historic Gloucester County.

Convenient Location and Nearby Attractions

Situated near popular attractions like the Virginia Institute of Marine Science and Gloucester Point Beach Park, our hotel provides easy access to a variety of local sights and activities.

Modern Amenities for a Relaxing Stay

Enjoy a complimentary breakfast, free Wi-Fi, and a refreshing outdoor pool during your stay. Business travelers will find our business center and meeting room convenient for work needs.

Book now to experience a perfect blend of comfort and convenience at the Holiday Inn Express - Gloucester!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.5
Based on 219 reviews
Cleanliness: 5
Service: 8
Location: 9
Room Quality: 5.5
Amenities: 8
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 8.5
E
Edward • solo_traveller • us
9
It was the one of the places to stay. The staff is always helpful and friedley. Great hotel!!!
2026-10-19 • via Nuitee
D
David • solo_traveller • us
1
Will be going to the Hampton next door on my next visit.
Cons:

Dirty. Shower looked like it was just showered in. Humidifier was full. A hotel should not need a humidifier, fix your facilities. I got up from bed and my clothes were damp. That’s disgusting.

2026-09-16 • via Nuitee
R
Rosita • couple • us
10
Wonderful 2 day trip
Pros:

Everything from the awesome breakfast ,staff and rooms

2026-09-16 • via Nuitee
A
Anastasiia • couple • us
10
2026-09-08 • via Nuitee
W
Walter • solo_traveller • us
10
2026-09-03 • via Nuitee
C
Cheryl • extended_group • us
1
Uncomfortable
Pros:

It was ok

Cons:

I didn’t like the fact that I said I wanted to pay at property instead they carded my car. Then they put me in a handicap room. The furniture is nasty and stained in the room and lobby. The room was muggy, the electric socket by the bed didn’t work. I would never stay there again.

2026-08-24 • via Nuitee
A
Alexander • couple • us
8
2026-08-23 • via Nuitee
D
Dennis • couple • us
8
2026-08-17 • via Nuitee
R
Ronquest • solo_traveller • us
8
Pros:

Comfort of room.

Cons:

Broken elevator.

2026-08-09 • via Nuitee
D
Drema • family_with_children • us
7
It was comparable to other Holiday Inn Express, but not as clean
Pros:

I only wanted coffee. It was fine

Cons:

A coffee maker in room would have been nice. And sound from above room sounded like lots of children running across floor.

2026-08-07 • via Nuitee
J
James • couple • us
10
It was a great location and clean
Pros:

Didn’t eat but it smelled great

Cons:

Na

2026-08-06 • via Nuitee
S
Simon Doyle • couple • ca
8
2026-08-03 • via Nuitee
J
Jeremy • solo_traveller • us
10
2026-07-21 • via Nuitee
C
Charles • couple • us
5
My stay at this Holiday Inn Express did not meet my expectations of a pleasant or comforting stay.
Pros:

It’s location was very good.

Cons:

I reached out twice to housekeeping and asked if they could service my room and nothing was done.

2026-07-17 • via Nuitee
M
Mary • couple • us
8
2026-07-07 • via Nuitee
L
Linda • couple • us
4
Room wasn’t ready. Couldn’t tell me when it would be. Said it had been quite a day. Got on elevator and door wouldn’t cl
Cons:

Two hour delay past checkin time. Had to sit around . It was 111 outside. Elevator was scary. Door wouldn’t close and made loud noises. Had to keep walkin* up and down three flights of stairs.

2026-07-05 • via Nuitee
B
Benjamin • solo_traveller • us
3
Front desk rep was the worst part of my stay.
Pros:

Comfortable Hotel.

Cons:

Older Caucasian woman with intense frowning lip lines who checked me in was so rude. If I hadn't prepaid, I would have just walked out and found another hotel. Also, in 41 years, Ive never had a staff member (same lady), knock on ky door prior to check out (10:50 am for an 11am checkout) and ask if I was still leaving.

2026-06-26 • via Nuitee
A
Athman Omar • solo_traveller • gb
1
Pros:

I didn't stay .my booking wasn't valid and you took my money after calling the hotel for confirmation I was told I wasn't booked. After giving them my reference also I was told they don't have that reference

2026-06-22 • via Nuitee
A
Andrea • couple • us
6
We left in the morning, came back that evening with the door to our room open, towels gone, but not replaced, no beds ma
Pros:

The pool and the fresh coffee

Cons:

The elevator, just an overall old hotel

2026-06-17 • via Nuitee
R
Robin • family_with_children • us
3
I will it be back.
Pros:

Location

Cons:

They were fixing the pipes so there was no running water when I got there, when it came back on it ran dirty water (I took pictures and a video). The elevator makes terrible sounds and jerks like the cable will break any minute.

2026-06-10 • via Nuitee