Club Wyndham Riverside Suites

1. The staff was very nice and the location was very convenient to everything you want to do in San Antonio
2. We arrived by Uber from the airport and were told we had to go to another property to check in - not a user friendly system
3. Check in at the other resort was a waste of time, all they did was look at the computer, give us a key and then shuffle us to a desk to convince us to sign up to listen to their time share presentation
4. We found out from a staff member the day before we checked out that we could have used their complimentary shuttle
5. There were no amenities at the resort but staff did provide us with extra coffee for our room.
6. The WiFi never worked the entire 5 days we were there
7. The bath tub was definitely not user friendly, it was high to step in and it was slippery, making it a stressful, dangerous situation
8. The toilet constantly ran and the chain would come off so had to be fixed every time you flushed
9. RCI charges $111 for cleaning for stays less than 7 days (we stayed 5 days and didn’t know about this charge until it appeared in our credit card)
10. The hotel is noisy because of its proximity to bars, etc. but ear plugs are provided if you need to use them

Our 4th floor condo was directly above the condo that was shot at, bullet through window, 3 gunshots at 1 am, MANY police officers outside our window in the street, and even a forensic photographer. The window that was shot through was directly below the room my daughters were sleeping in. So, a shooting from the street meant my sleeping daughters were in the path of that bullet. Police came by to check on us, but didn't inform us of exactly what happened nor did anyone from the resort. We didn't know the situation until we checked out the next morning and saw the police tape and the window that was shot out. We then realized which room was involved--the one directly below our sleeping daughters. The gentleman checking us out didn't know much and we didn't have time to stick around. Anyway, pretty unnerving, and more than likely has everything to do with the club next door.

We just returned from staying at Riverside Suites for Friday and Saturday night in the 1-bedroom plus unit (2 floors), room 706. The room has a couch, table, kitchenette and full bathroom on the bottom floor; the bedroom and another full bathroom on the top floor with a balcony overlooking the river walk. There’s a spiral staircase (18steps) connecting the living area to the bedroom. Check-in was a breeze, they gave us a parking card to use at the Houston Street garage - next block over ($15/night with in/out privilege). Warning - on Friday and Saturday nights the garage gets pretty full in the evenings and we ended up on the top level (9 stories). The main entrance to resort is on College St, which was a small side street, but we felt safe coming and going. Coffee provided by front desk in the mornings and water as well. There’s no direct entrance to the Riverwalk from hotel (closest access on Navarro St). If you want to go to owner update, it is located at their sister property (La Cascada) and they provide a shuttle or walk about 15minutes. Riverside Suites is directly in the heart of the bar scene so there will be noise until 2am, but it didn’t bother us, nor did we use the ear plugs provided. It was nice to go out and enjoy some live music and there’s a variety of places to eat. Staff at Riverside were friendly. We forgot our luggage while getting the car to return the key card and they called immediately. There is no pool or gym on property. There are 2 washing machines/dryers on the 2nd floor by concierge. And there’s nice patio/sitting area on the 3rd floor to people watch on the riverwalk. Easy walk to the Alamo, the Majestic Theater, Shops at Rivercenter, and other San Antonio sites.

Great location and access to the river walk and downtown. Parking was close and adequate and easy to use. Make sure and ask for a River walk facing room if available. Room bathroom was little small. But overall, room was clean and nice and I would say a good stay. My wife spent a week here visiting our Son and his family. Recommend. We will come back.

The location was great, right on the Riverwalk and easy to walk to activities and restaurants. The beds were comfortable and all the amenities were there.

Accommodation was cancelled at exactly 24-hour notice as they apparently reached maximum capacity and cancelled our reservation without alternative arrangements. The reservation was made 3 months in advance, and money was already taken. This is unacceptable and nearly left us without a place to stay with the family. Will never use Wyndham and booking.com again for future bookings.

We stayed here while attending our daughter's graduation from Basic Training and traded a timeshare from Hawaii for this location. Unfortunately, the experience didn’t live up to our expectations or the RCI standard we’re used to.

My mother booked her room directly through the resort’s website, and surprisingly, her room was twice the size of ours, much cleaner, and came with a beautiful view of the Riverwalk. Meanwhile, our unit—booked through RCI with a trade, AND a higher cost—was half the size, overlooked a street where homeless individuals slept on benches, and felt like it was tucked away in a forgotten alley.

To be fair, they do warn you about a nearby loud club—though they downplay how close it really is. In truth, there are two clubs sharing a building right next door, and while the noise wasn’t a major issue for us, the area felt very rundown and not particularly welcoming. Even finding the entrance to the hotel took some effort. Parking is another stressor—first come, first serve, so hopefully you arrive early or get lucky.

While the accommodations were disappointing, I will say the front desk staff were kind. That said, the service was confusing at times—for instance, when we asked for a copy to be made, the attendant walked to the copier, was about to press the button, then suddenly changed her mind and told us we had to go to the second floor to do it ourselves. It felt unnecessarily complicated.

All in all, I wouldn’t recommend this property—especially not for a trade. There are better places in San Antonio, and even paying out-of-pocket at a different hotel would likely yield a more pleasant experience.

Reservation was canceled the morning of check in. Manager stated “we tried to reach you” but I did not receive a phone call or an email. DO NOT RECOMMEND

Everything was to our satisfaction

As you can expect from a Wyndham property, you will get high pressure sales when checking in.

They told me upon checking in that they don’t do house keeping, but someone tried barging into my room early one morning while I was sleeping. I had the safely lock on.

The music in the surrounding clubs is so loud and does to at least 2am. They provide ear plugs and they are necessary. The patio has a nice view but the overlapping music from 4-5 different clubs makes it unpleasant.

The walls a so thin, I could hear my neighbor burp. The riverwalk area is neat. I was here for a week for business and chose this property for the kitchen, proximity to work and the 1 bedroom. The kitchen was great and well stocked. The pots and pans were nice, the knives were sharp. The plumbing is old though and the sink doesn’t drain well. Free laundry is a perk!

Lots of restaurants and night life around. I would recommend staying at a property in a different area of riverwalk—this place is way too loud.

Good location with plenty of options

We are staying in a 2 bedroom plus, which sleeps six There is a couch and dining chairs in the living area. There is nowhere for six people to sit comfortably. Also, the noise from the nightclub is horrible at night. I would never recommend this hotel.

Great location right on the riverwalk. friendly and helpful staff. loved the balcony in the evening to sit and watch the action when tired. close to everything. you do park in a ramp and pay extra for car but it was very reasonable. Our accommodations were very nice and comfortable. bed was super comfortable and we were so tired each night from all the action we slept like rocks. staff david,paul and sidney were great!
We will be back!

Pros: The place is in a very unique and excellent location with very easy access to the river walk, shops and restaurant. They have n outdoor patio to seat and watch the evening while looking down at the river walk.
Cons: The patio door often gets locked and won't open from the inside causing guess to walk all the way to the front desk for them to open. There it seems to be only about to employees in the building and if you need something, they one from the front desk is the person who handles everything. The cleaning around the hallways seems to be done only a few times through out the week. The location lacks of representation and it seems that Wyndham is placing all the attention to their second resort nearby.

Nothing

Great location on river walk