The Chocolate Box Hotel

Hotels
8.2 (1406 reviews)
2 Westcliff Road , Bournemouth , GB
+44 1202 299645

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Family rooms
Cycling
Horse riding
Tennis court
Windsurfing
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Cons:
Limited amenities
Poor room quality

Categories

Cleanliness
7.95
Several reviews noted that the rooms were clean but had issues such as cold temperatures and minor maintenance problems.
Service
8.95
Standard service quality for this hotel tier although staff presence was minimal at times.
Location
9.45
Great location close to the BIC, praised by many guests.
Room Quality
7.45
Mixed feelings; reports include small size, low ceilings, and issues with amenities like the shower.
Amenities
7.95
Facilities have diminished over the years, with mentions of minimal offerings.
Value for Money
8.45
Some guests felt the price paid was high for the service offered.
Food and Beverage
6.95
Limited options; many guests expressed disappointment over the absence of breakfast offerings.
Overall Experience
8.45
Generally positive experiences noted, with some guests indicating they might not return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:20

Property Description

Charming Accommodation near Bournemouth Beach

Convenient Amenities: The Chocolate Box Hotel offers free WiFi and private parking, ensuring a hassle-free stay for guests. Each room is equipped with a flat-screen TV, kettle, and complimentary toiletries.

Prime Location: Situated just 200 meters from Bournemouth Beach, guests can easily enjoy the sun and sand. Additionally, popular attractions like Bournemouth International Centre and Bournemouth University are a short distance away.

Special Booking Conditions: While welcoming groups, kindly note that specific terms apply for bookings of 3 or more. Please be advised that hen or stag groups are not accommodated at our hotel.

Experience comfort and convenience at The Chocolate Box Hotel. Book your stay now to enjoy a delightful getaway near Bournemouth Beach.

Important information:

Parking is subject to availability due to limited spaces.

When booking for more than 6 people, different policies and additional supplements may apply.

When booking more than 3 rooms, different policies and additional supplements may apply.

Guests will be required to provide Credit/Debit info upon arrival.

This property offers self-check-in only.

This property does not feature a reception desk.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: BOH

Location

Guest Reviews

8.2
Based on 1406 reviews
Cleanliness: 7.95
Service: 8.95
Location: 9.45
Room Quality: 7.45
Amenities: 7.95
Value for Money: 8.45
Food and Beverage: 6.95
Overall Experience: 8.45
L
Lawrence • solo_traveller • gb
9
2026-09-17 • via Nuitee
C
Carolyn • couple • gb
3
Lovely hotel but lacks staff and impossible to contact anyone if there is an issue.
Pros:

Good location and comfy bed

Cons:

Had hardly any tea and no body wash in room. Tried to contact the staff to ask for replacements but no one ever responded to my messages.

2026-09-16 • via Nuitee
N
Nicola • couple • gb
9
Pros:

Location was perfect as we visited the BIC when there

Cons:

Nothing as everything was good.

2026-09-16 • via Nuitee
J
Janet • couple • gb
6
2026-09-16 • via Nuitee
J
Jane • solo_traveller • gb
9
Perfect location
Pros:

Location to BIC was perfect. The deli attached to the hotel was great for breakfast.
Good shower and a comfortable superking sized bed.

Cons:

Can't think of anything

2026-09-16 • via Nuitee
E
Eddie • solo_traveller • gb
10
2026-09-13 • via Nuitee
G
Geoff • solo_traveller • au
8
2026-09-11 • via Nuitee
G
Georgina • solo_traveller • gb
8
Perfect for what was needed
Pros:

Booked here as it had parking and needed somewhere for a meeting the next day. So this was perfect.

Cons:

There was nothing I didn't like

2026-09-11 • via Nuitee
E
Erika • couple • gb
4
Pros:

Great location from the beach.

Cons:

This is my first time staying at a hotel where we were given codes to our rooms over text and a phone call. There are no receptionists after certain hours and this probably made my time worse. There were a couple across my room arguing all night on and off, banging on their door, etc. I could not get any sleep. I left a message on here but sadly no response.

2026-09-08 • via Nuitee
S
Sally • solo_traveller • gb
5
It did the job
Pros:

Comfortable bed

Cons:

Very small room. No bar area and no staff

2026-09-05 • via Nuitee
S
stephen • couple • gb
8
2026-09-02 • via Nuitee
B
Baker • couple • gb
5
Hotel in great location for seafront, bars and restaurants.
Pros:

The location.

Cons:

The bedroom floor hadn't been hoovered and the bathroom smelt of urine. There was mold around the shower cubicle door frame and damp patches on the window wall where the ceiling is pitched in the corner of the room. All things which could be fixed relatively easily but had been hidden with paint in an attempt to cover them up. The stool legs were wobbly and the stool was too low to see into the mirror to do make up etc...not everyone is tall. A light above the mirror in the bedroom would be helpful. One of the spot lights was hanging out of the ceiling because the clip to hold it in place was missing. The welcome pack said there was an iron and ironing board in the room. This was not the case, so we asked for one from the receptionist, who put one into the cleaning cupboard for us to help ourselves to. When my partner went to iron his shirt, there was no plug on the iron, so he couldnt.
On the positive side, there was parking for the duration of our stay and the bed was comfortable enough. We didn't need anything fancy but did expect the room to be of an acceptable standard of repair and cleaned fully before we arrived, regardless of whether we were advised there was a staffing shortage or not.
If these issues were addressed we would consider staying again as the location was great.

2026-09-01 • via Nuitee
N
Norma • solo_traveller • gb
5
2026-08-31 • via Nuitee
D
Dean • couple • gb
8
2026-08-28 • via Nuitee
B
Biruk Melaku • family_with_children • gb
1
Pros:

It’s totally different and it’s not worth and also it’s so sheet totally different picture and the price??? Scammers

Cons:

The beds sheet is not clean and we try to contact the property manager and the phone is not working and we sleep with out bed sheet !!!!

2026-08-27 • via Nuitee
G
graham francis clark • couple • gb
7
ok it was fine
Pros:

In the end not too far from city centre

Cons:

Too difficult to find and no staff present

2026-08-24 • via Nuitee
K
Kirn • family_with_children • gb
9
2026-08-23 • via Nuitee
V
Vaila • solo_traveller • gb
8
2026-08-21 • via Nuitee
M
Mihaela • family_with_children • gb
6
The toilet outside was an issue. Luckily no one else use it at the time we stayed
Cons:

Toilet outside which means that I had to keep coming out of the room with a child at night to access it

2026-08-21 • via Nuitee
C
Charlotte • solo_traveller • gb
10
2026-08-21 • via Nuitee