Eyal Hotel by Smart Hotels

Hotels
8.6 (2961 reviews)
Shamai 21 , Jerusalem , IL
+972 2-623-1000

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Great location
Good breakfast
Affordable
Cons:
Cleanliness issues
Poor service at times

Categories

Cleanliness
6.81
There were reports of unclean rooms and an issue with a cockroach in the bathroom.
Service
8.28
Mixed experiences; while some reviews mentioned good service, others highlighted poor interactions with the front desk and manager.
Location
9.82
Consistently praised for its excellent location with close proximity to city attractions.
Room Quality
7.77
Positive feedback on room comfort, but complaints about age and lack of amenities.
Amenities
9.3
Good amenities including breakfast and free parking, though some maintenance is needed.
Value for Money
9.26
Fair pricing for the location, though some guests expressed concerns about overall quality.
Food and Beverage
8.81
Breakfast received good remarks; however, some guests did not mention food options.
Overall Experience
8.78
Generally favorable experiences but overshadowed by cleanliness concerns and service inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:13

Property Description

Prime Location near Zion Square
Eyal Hotel, established in 2014, is conveniently situated just 100 meters from Zion Square in Jerusalem. Immerse yourself in the heart of the city's vibrant atmosphere with easy access to the Great Synagogue only 600 meters away.

Modern Comforts and Amenities
Experience a comfortable stay in our air-conditioned rooms equipped with a minibar, flat-screen TV, and free WiFi. Relax in the private bathrooms featuring a bath or shower, along with complimentary toiletries and a hairdryer for your convenience.

Convenience and Service
Enjoy the convenience of a 24-hour front desk and complimentary on-site parking (subject to availability). Explore nearby attractions like the Time Elevator, located just 200 meters away, and have peace of mind with Ben Gurion Airport situated 48 km from the hotel.

Book your stay at Eyal Hotel now for a memorable Jerusalem experience!

Important information:

Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.

Please note that on Saturdays and the final day of Jewish holidays, check-in is 1 hour and half after sunset. Please note that for reservations of 5 rooms or more, different policies and conditions may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TLV

Location

Guest Reviews

8.6
Based on 2961 reviews
Cleanliness: 6.81
Service: 8.28
Location: 9.82
Room Quality: 7.77
Amenities: 9.3
Value for Money: 9.26
Food and Beverage: 8.81
Overall Experience: 8.78
Y
Yafito • couple • il
7
2026-10-31 • via Nuitee
D
davide • couple • it
5
2026-10-30 • via Nuitee
טאיב • solo_traveller • il
8
נחמד
Pros:

אהבנו את המיקום , את התמורה למחיר ואת השירות בקבלה שעזרה לנו מאוד ואת השתייה שאתם מגישים לאורחים בקבלת פנים

Cons:

את הניקיון , היה מאוד לא נקי ויש דברים מאוד ישנים שדורשים שיפוץ ובעיית החנייה היה מבאס מאוד

2026-10-29 • via Nuitee
O
Ofir • couple • il
10
2026-10-29 • via Nuitee
L
Leora • solo_traveller • us
8
Great room in the middle of everything
Pros:

Location was very central. Room was quiet, well stocked with basics. Breakfast options were good, well presented, and of good quality.

Cons:

Bedding was too small and so mattress coverage was not great, and mattress was too firm for my taste.

2026-10-29 • via Nuitee
הילה • couple • il
7
2026-10-27 • via Nuitee
T
Tracey • solo_traveller • ca
8
2026-10-27 • via Nuitee
ירון • couple • il
5
Pros:

מיקום

Cons:

אין סבון ושמפו בחדר, נזילות במקלחת

2026-10-26 • via Nuitee
G
gavriel • couple • il
10
בסה"כ היה נופש מאד מהנה, ולדעתי זה תלוי מאוד בבני הזוג עד כמה הם שמים דגש על כך.
Pros:

מצויינת, גם המשגיח אדם נהדר ונעזרנו בו גם בנושא מקומות ואתרים.

Cons:

דלת לשרותים מזכוכית מחוספסת פחות פרטיות..

2026-10-24 • via Nuitee
Y
Yuri • extended_group • il
8
2026-10-24 • via Nuitee
E
Ezequiel • extended_group • mx
5
Pros:

Breakfast and location

Cons:

Rooms where not clean, some flys and ants in the bathroom, check in was late

2026-10-22 • via Nuitee
N
Nikolaos • solo_traveller • gr
8
Pros:

It was in the center of Jerusalem

Cons:

The stuff was a little bit rude, they didn’t clean the last day I was there

2026-10-22 • via Nuitee
N
natan • couple • il
8
2026-10-20 • via Nuitee
חיים • couple • il
10
מציון
2026-10-18 • via Nuitee
גולדברג • couple • il
8
מומלץ מאוד
Pros:

המיקום מעולה. ארוחת בוקר עשירה וטעימה. צוות המלון זמין לפניות שלנו. חדר מרווח ונח מאוד

Cons:

ערותי הטלווזיה "על הפנים". אין כמעט ערוצים לצפייה ולא עבד חלק מהזמן

2026-10-15 • via Nuitee
K
Kai • extended_group • de
8
Kultur
Pros:

Das Hotel liegt in unmittelbarer Nähe zur Altstadt und ist leicht mit der Straßenbahn vom Haupt- und Busbahnhof zu erreichen. In der Nähe befinden sich viele Restaurant und Bars. Die Zimmer sind sauber und gut ausgestattet. Das Frühstücksbuffet war sehr gut.

2026-10-15 • via Nuitee
A
Arie • couple • il
8
נבוא שוב
Pros:

ארוחה טובה

Cons:

השטיח בחדר האוכל

2026-10-15 • via Nuitee
A
Arkadi • family_with_children • il
8
נהנינו
Pros:

ארוחת בוקר עם מבחר די גדול די טעים. המיקום מעולה .חמש דקות לרכבת כלה ,מקום באמצע רחובות עם בתי קפה ומסעדות

Cons:

כניסה לחניה מאוד לא נוחה- קשה להיכנס במיוחד עם רכב גדול

2026-10-14 • via Nuitee
חוסה לואיס • couple • il
9
Excelente
Pros:

El desayuno,la limpieza, la ubicación.

Cons:

Nad

2026-10-14 • via Nuitee
כהן • solo_traveller • il
7
2026-10-13 • via Nuitee