Carlton Hotel

Hotels
8.7 (1135 reviews)
187 Ayr Road , Prestwick , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great staff
Delicious breakfast
Cons:
Dirty bathroom
Small room

Categories

Cleanliness
7.78
Some reviews mentioned a dirty bathroom and leaking sink.
Service
9.25
Service was consistently praised as friendly and helpful.
Location
8.79
Central location with good access to nearby areas.
Room Quality
8.24
Rooms were described as comfortable with some spacious options.
Amenities
8.77
Amenities were generally appreciated but some issues with bar selection.
Value for Money
8.73
Good value was noted, especially regarding food and overall experience.
Food and Beverage
9.28
Food and breakfast received multiple positive mentions.
Overall Experience
8.75
Guests had a pleasant stay overall with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 03:48

Property Description

Stylish Rooms and Dining Options The Carlton Hotel offers stylish rooms with free Wi-Fi, along with the vibrant Logans Bar Restaurant serving meals until 21:00. Enjoy your stay with plasma TVs and an outdoor terrace.

Barony Lounge and Cocktails The Barony Lounge is the perfect spot for breakfast, afternoon tea, and to indulge in the fantastic cocktails offered at The Carlton Hotel.

Convenience and Activities With free car parking, conference facilities, nearby golf courses, and ferry links to Northern Ireland from Stranraer, The Carlton Hotel ensures a convenient and enjoyable stay.

Book your stay at The Carlton Hotel now for a memorable experience!

Important information:

Guests are required to show a bank card upon check-in. Please note that all Special Requests are subject to availability and additional charges may applyGuests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GLA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for £15 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 1135 reviews
Cleanliness: 7.78
Service: 9.25
Location: 8.79
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 9.28
Overall Experience: 8.75
J
Jessie • solo_traveller • gb
9
Pros:

Location

Cons:

No lift

2026-06-13 • via Nuitee
N
Nan • solo_traveller • gb
10
Pros:

I was meeting a close relative that I didn't know I had until recently. The staff were so very understanding.I can't thank them enough. God bless you all.

2026-06-12 • via Nuitee
A
Alex • couple • gb
10
2026-06-11 • via Nuitee
G
Gerald • couple • ie
8
2026-06-11 • via Nuitee
M
Mary • couple • ie
8
Good value for money and I would certainly stay again
Pros:

Very comfortable and a good price for the facilities

Cons:

No lift

2026-06-09 • via Nuitee
L
Lucy • couple • gb
10
Stay was excellent, would definitely return.
Pros:

Lovely hotel, comfortable and the room was very spacious! It was my partners birthday and the staff decorated the room so nicely with balloons, petals and little cakes, it was very appreciated!

2026-06-09 • via Nuitee
A
alan • extended_group • gb
3
Poor service
Pros:

The room was clean tidy and comfortable. Booked a table at restaurant for 7pm but unable to meet in hotel bar due to refurbishment one was closed and wedding party using the other.

Cons:

The meal wasn't great. Party of 10. 3 sent chicken satay starter back because pink in the middle and undercooked..took some time with replacements and one still not happy with all of hers but didn't want to hold anyone up anymore. One never got served his soup until everyone else finished their starters. The same person had the same problem with his main. Fish and chips so assumed would be quick. 9 of us had finished before his finally arrived! To be honest was a paltry portion. He did get a free drink for his wait. All of us declined option of dessert . One reason was time factor. Plan was go to local pub to watch Scotland play football. Who knows how long it would have taken. As one of our party pointed out 10 is not a huge party to serve. Toilets also a disgrace. Gents practically swimming. Girls was worse with one blocked and broken glasses lying around. Allegedly caused by the wedding party. After much deliberation the guys Fish and chips was removed from bill. Also £30 from the drinks bill. Which amounts to roughly 4 pints. The drinks bill was still just under £155. After more discussions we were told to contact the duty manager the following day via email. All in all it put a dampener on the occasion which was to celebrate my 60th birthday

2026-06-08 • via Nuitee
H
HELEN • solo_traveller • gb
10
Pros:

Staff were friendly and efficient

2026-06-07 • via Nuitee
L
Lindsey • solo_traveller • gb
5
Staff lovely but wouldn't stay again till upgrade is finished.
Pros:

Staff very helpful and polite. Food was also very nice but did take a long time to come. Bed was very comfy and the shower was great. Clean bedding and plenty of towels for both of us.

Cons:

With the hotel having an upgrade done ( we did get an email about this before our stay) there was a layer of dust on the table that we had to wipe before we sat down. Staff obviously wiping round cutlery already sat on the table because I could see where they had wiped. Given the amount of dust I feel the cutlery should have been given when the food arrived for hygiene reasons. When I woke in the morning I had a layer of dust on my phone screen so how much of that have we been breathing in. Apart from that the room was lovely and the bed was very comfortable.

2026-06-07 • via Nuitee
L
Lorraine • solo_traveller • gb
9
2026-06-06 • via Nuitee
A
Anne • family_with_children • gb
8
2026-06-05 • via Nuitee
C
Craig • solo_traveller • gb
10
Fabulous Place to stay
Pros:

Absolutely loved the place. Ideal location.
Rooms were comfy
Staff friendly
Restaurant was great
Breakfast was well worth the extra cost
Can't fault the place

Cons:

There were 3 of us in our room. Two had single beds, I had the fold out bed. Was still comfy but im 6'4 and my feet ankles and half my legs were hanging off the end. Didnt spoil the stay though. Just a note

2026-06-05 • via Nuitee
R
Roving Around • solo_traveller • gb
10
Excellent as always
Pros:

Lovely hotel currently going through renovations to the restaurant and bar however this has not affected the level.of service.

Friendly staff, top quality rooms and excellent breakfast

Cons:

Everything was good

2026-06-02 • via Nuitee
P
Paul • solo_traveller • gb
9
2026-06-01 • via Nuitee
F
franck • couple • fr
9
Très bon hôtel
Pros:

Bon hôtel d’étape, confortable et calme. Parking pour garer une moto en toute discrétion.
Breakfast très correct, service à l’assiette et buffet continental.

Cons:

Rien de particulier

2026-05-30 • via Nuitee
Övünç • solo_traveller • tr
9
Very pleasant accomodation.
Pros:

Delicious breakfast and dinner. Silent and restfull room.

Cons:

No aircondition exist to cool the room. Just heating was working.

2026-05-30 • via Nuitee
P
Peter • family_with_children • gb
9
A good stay at a competitive price.
Pros:

Breakfast was good although toaster wasn't working. Hotel was an easy taxi ride to good restaurants and bars. Renovation works going on but wasn't a problem.

Cons:

Renovation works going on but wasn't a problem.

2026-05-29 • via Nuitee
C
Carmel • solo_traveller • ie
7
Pros:

Late check in
Comfie bed

2026-05-29 • via Nuitee
N
Nigel • solo_traveller • gb
8
A comfortable staging post
Pros:

The room was big and comfortable and the bar was very welcome at the end of a hot day

Cons:

The location is nothing special, but then it is where it is. The window in my bedroom was damaged but there is a lot of refurbishment going on at the moment

2026-05-28 • via Nuitee
F
Fiona • solo_traveller • gb
9
2026-05-25 • via Nuitee