Viva Deluxe Hotel

Hotels
7.9 (2345 reviews)
Ibni Kemal Cad. No:38 Sirkeci , Istanbul , TR

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent, central location (close to Eminönü, Bosphorus, tourist sites)
Many guests reported friendly and helpful staff
Good value for money / price-performance ratio
Breakfast praised as varied and good
Some guests found rooms clean and/or spacious
Cons:
Multiple reports of unfriendly or even rude staff and one report of an attempted scam
Unhygienic complaints (reports of bedbugs, old/unfresh bedding)
Rooms often smaller or darker than pictured; noisy or poor air conditioning
Housekeeping issues (towel shortages) and occasional utilities problems
Inconsistent room quality between guests

Categories

Cleanliness
6.5
Mixed sentiment: several guests report unhygienic conditions (reports of bedbugs, unpleasant/old bedding) while others explicitly called the rooms clean. Overall leans below average due to the serious negative reports.
Service
7.9
Mixed service sentiment: many reviews praise friendly and helpful staff, but there are multiple strong complaints about very unfriendly or poorly treating staff and at least one report of a perceived scam. Overall slightly above target after balancing positive reports against negative incidents.
Location
9.5
Consistently praised: many guests note an excellent, central location (close to Eminönü, Bosphorus, tourist offices) and call the location a major positive.
Room Quality
6
Generally negative: multiple reports of rooms being much smaller than pictured, very dark rooms, noisy/old air conditioning, and poor furnishings. A few guests mentioned spacious rooms, but the dominant sentiment is disappointing room quality.
Amenities
7.9
Standard quality for this hotel tier: amenities are not frequently discussed in the reviews (one comment about utilities being unsatisfactory), so this is set to the target rating.
Value for Money
8.5
Positive: several guests comment on good price-to-quality ratio and that the stay offers good value, though some room/cleanliness issues temper the praise.
Food and Beverage
8.5
Generally positive: breakfast is explicitly praised in multiple reviews (described as excellent and with many options); few negative mentions about food.
Overall Experience
8.4
Mixed but leaning positive: strong location and good value/breakfast lift the experience, while room quality and cleanliness issues and some service complaints reduce it. Aggregated guest sentiment ends slightly above the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 05:10

Property Description

Modern Accommodation in Sultanahmet

Panoramic Views and Free WiFi
The Viva Deluxe Hotel in Sultanahmet offers modern and non-smoking rooms with panoramic views of Istanbul's Topkapi Palace. Stay connected with free WiFi access during your stay.

Turquoise-themed Soundproofed Rooms
Relax in the soundproofed rooms decorated in calming turquoise tones and natural fabrics. Enjoy amenities like air conditioning, flat-screen TVs, and en suite bathrooms for a comfortable stay.

Traditional Turkish Cuisine and Ottoman Decor
Indulge in daily buffet breakfast and traditional Turkish dishes at the hotel's restaurant adorned with Ottoman-style porcelains. Unwind at the American Bar with a variety of drinks, both alcoholic and non-alcoholic.

Experience the charm of Sultanahmet at Viva Deluxe Hotel. Book now for a memorable stay in Istanbul.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IST

Location

Guest Reviews

7.9
Based on 2345 reviews
Cleanliness: 6.5
Service: 7.9
Location: 9.5
Room Quality: 6
Amenities: 7.9
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 8.4
M
María • couple • es
6
2026-09-19 • via Nuitee
Z
Zahra • extended_group • de
8
2026-09-19 • via Nuitee
M
Mónica Elizabeth • solo_traveller • ar
8
2026-09-18 • via Nuitee
A
Adél • solo_traveller • hu
1
Pros:

Közel van mindenhez.

Cons:

Reggeli unalmas ugyanaz minden nap. Szoba :függöny leszakadva, ágynemű szakadt, ablak rossz állapotban, törölköző nem szívja a vizet, fürdőszoba penészes volt a csempe.Erős intenzív macskahugy szagú szoba. Szoba szám 506 volt. Említettem a panaszomat a recepción hogy nem ez volt a képeken hirdeteskor. Válasz nagyon régi képek sajnos. Mondtam hogy becsapjak a turistát nem szép dolog. Sokat rontott a vakációban. Nem ajánlom senkinek.

2026-09-17 • via Nuitee
M
muhamed • solo_traveller • eg
10
Pros:

Location, price, and stuff were amazing, especially Togrul in the night shift

Cons:

None

2026-09-16 • via Nuitee
W
Wasan • solo_traveller • us
8
2026-09-16 • via Nuitee
D
Dmitrii • solo_traveller • fi
8
2026-09-16 • via Nuitee
L
Laura • solo_traveller • it
10
2026-09-15 • via Nuitee
M
Mahmood • family_with_children • iq
5
2026-09-14 • via Nuitee
A
Aydın Guliyev • solo_traveller • az
10
Pros:

Excellent

Cons:

All worker is good

2026-09-13 • via Nuitee
A
Aydın Guliyev • solo_traveller • az
10
Pros:

Her sey gozel

Cons:

Butun personal qaygikes

2026-09-13 • via Nuitee
C
Calin • family_with_children • ro
10
placut si linistit
Pros:

curat,si foarte aproape de centru

Cons:

nu am nimic de obiectat

2026-09-13 • via Nuitee
I
ISSAM • solo_traveller • lb
6
2026-09-12 • via Nuitee
E
Elena • couple • ro
10
2026-09-12 • via Nuitee
A
alymani • solo_traveller • sa
10
2026-09-11 • via Nuitee
V
Vera • extended_group • ua
10
Pros:

Удобное расположение, тихая улочка, вкусные завтраки и внимательный персонал. Мужу кальян - очень понравился. Благодарим за гостеприимство.

Cons:

У нас претензии нет. Все норм👍

2026-09-11 • via Nuitee
Y
Yara • couple • lu
4
Not recommanded, For a night or 2 okey.
Pros:

Breakfast was okay, and the location was very good.

Cons:

Very loud and busy, not very clean, and the shower didn’t work.

2026-09-11 • via Nuitee
G
Ghazwan • couple • se
5
كانت تجربة نوعا ما جيدة
Pros:

مكان الاقامة بديع جدا والفندق قريب على كل شيء والفطور نوعا ما مقبول شباب الاستقبال جيدين وكان ايضا التبريد جيد جدا لاكن الي يطلب فندق افضل اكيد يكلف مبلغ اضافي مرة ثانية سوف اختار نفس المنطقة لاكن غير فندق

Cons:

النضافة غير جيدة والغرف صغيرة وريحة السكايرة ملينا المكان والمصعد صغير جدا يتسع الى شخصين فقط

2026-09-11 • via Nuitee
W
Waheed • solo_traveller • il
10
Pros:

عبد الصمد وكل الفريق ممتازون
الغرف ممتازه
خدمه ممتازه
نحن نستخدمهم من 3 سنوات ونعتمدمهم وننصح الجميع

2026-09-10 • via Nuitee
S
Stefanía Marlen • solo_traveller • ar
1
Asquerosa 🤮
Pros:

Nada

Cons:

Espantoso hotel, un asco las habitaciones con olor a cloaca, las paredes se caían a pedazos. Moho y hongos en el baño. Las sabanas y toallas manchadas y malolientes. Decepcionante. Lo peor es que no accedían a cambiarme de habitación. NO coincide con las imágenes que publican
UN ESPANTO! No alquilen en este lugar!!!

2026-09-10 • via Nuitee