West Wood Hotel

Hotels
7.8 (530 reviews)
Off Eldama Ravine Road, Westlands , Nairobi , KE
+254 707 118866

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Terrace
See all facilities

Review Highlights

Pros:
Excellent location
Polite staff and good service
Clean and comfortable rooms
Cons:
Noise from other guests
Multiple light outages
Value for money concerns

Categories

Cleanliness
7.19
There were comments about a musty room and humidity issues.
Service
8.66
Staff described as polite and providing excellent service, although there were slow service issues noted.
Location
8.7
Positive mentions of location being excellent, with a forest view and proximity to the city.
Room Quality
7.65
Some comments regarding room issues, including noise and light problems.
Amenities
7.68
Mixed feedback on amenities; some guests appreciated gardens and facilities but noted lack of maintenance.
Value for Money
6.64
Many guests felt the full board was a scam; individual meals were seen as better value.
Food and Beverage
7.69
Food quality received some praise, but there were issues with menu items and long wait times.
Overall Experience
8.16
General sentiment is positive despite some issues, indicating a willingness to return for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:47

Property Description

Luxurious Accommodation with Garden Views
Elegantly decorated rooms at West Wood Hotel offer garden views, minibar, and modern amenities. Enjoy LCD TV with various channels and unwind in stylish private bathrooms with premium toiletries.

Relaxing Outdoor Spaces
Take a dip in the outdoor pool, stroll through the lush garden, or unwind on the terrace. West Wood Hotel provides the perfect setting to relax and rejuvenate amidst nature.

Convenient Location and Exceptional Services
Located near Karura Forest and a short drive from Nairobi city center, the hotel offers conference facilities, a restaurant, and guided nature walks. With a 24-hour front desk and free WiFi, your comfort is our priority.

Book your stay at West Wood Hotel for an unforgettable experience in Nairobi!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Location

Guest Reviews

7.8
Based on 530 reviews
Cleanliness: 7.19
Service: 8.66
Location: 8.7
Room Quality: 7.65
Amenities: 7.68
Value for Money: 6.64
Food and Beverage: 7.69
Overall Experience: 8.16
A
Andrew • couple • ie
9
Beautiful setting, good value, great staff.
Pros:

The building is a bit old, but the setting is superb, both in terms of being near everything in Nairobi, but, more significantly, the setting which could not have been more beautiful.

Cons:

Very little. The building is a little old, and a better chair in the rooms to more comfortably work at the desk is all.

2026-10-31 • via Nuitee
R
R • solo_traveller • nl
8
Prima
Pros:

Ruime kamers, goed bed, goede badkamer, heel mooie tuin en terras, aan het bos.

Cons:

Enige nadeel is dat de kamers geen airco hebben. Dat was in oktober geen probleem, hoogzomer misschien wel.

2026-10-22 • via Nuitee
B
Benedetta • couple • ke
4
2026-10-18 • via Nuitee
I
Ingrid • couple • nl
10
2026-10-16 • via Nuitee
I
Ingrid • solo_traveller • nl
10
2026-10-14 • via Nuitee
R
R • solo_traveller • nl
8
Prettig verblijf
Pros:

Goed en schoon hotel

Cons:

Geen airco

2026-10-11 • via Nuitee
J
Jaimin • couple • ke
10
2026-10-10 • via Nuitee
M
M • couple • ke
9
2026-09-11 • via Nuitee
D
Douglas Ndeta • solo_traveller • de
8
Pros:

Good service, quite location and excellent staff

2026-09-10 • via Nuitee
C
Caleb • solo_traveller • ke
9
2026-09-05 • via Nuitee
K
Kashif • family_with_children • pk
6
More focus and customer service can make BIG improvements
Pros:

Room Sizes
Location

Cons:

Breakfast can be improved
Slow response time
Pathetic iron
No iron board

2026-08-30 • via Nuitee
G
Gavankar • solo_traveller • in
4
Pros:

Close to forest

Cons:

Water heater and shower were not upto standard.
Phone wasnt working
Dental and shaving kit was not provided
Room service was chargeable.
checkout payment was a hassle

2026-08-26 • via Nuitee
M
MaribarraDu • solo_traveller • uy
10
Estancia segura, espacios comodos y limpios
Pros:

Habitacion excelente muy grande y bien mantenida, limpia y con todo lo necesario, la cama muy grande y comoda, baño en excelnetees condiciones, limpieza diaria, cambio de toallas, agua caliente muy bien y todo lo necesario para descansar luego de trabajar. La recepcion y el restaurant abierto 24 horas es muy util cuando llegamos tarde en la noche. El personal muy amable dia y noche. Los esteriores muy lindos disfrutables. Y mucha seguridad lo cual me hizo sentir protegida en el hotel. Muy recomendable para mi mujer que viajo sola por trabajo.

Cons:

Nada

2026-08-17 • via Nuitee
C
Carter • solo_traveller • tz
10
Pros:

Everything! This hotel would be my first choice upon returning to Kenya. Friendly and helpful staff, excellent location in Westlands, very clean with large comfortable rooms which have nice counter space for luggage and toiletries, lovely garden area for reading or private conversation and easy access to transportation. This hotel comes highly recommended.

Cons:

Just one night a graduation event played loud music
later than 10:00pm so it was a bit hard to fall asleep that particular night.

2026-08-16 • via Nuitee
M
mahesh • couple • gb
7
Nice and clean
Pros:

The Hotel is located in a Quiet area.

Cons:

Easy to get around

2026-08-10 • via Nuitee
P
pearl • solo_traveller • ke
2
2026-08-09 • via Nuitee
A
Alessio • couple • gb
9
Relaxing straight upon arrival and welcoming
Pros:

Location beautiful immersed in the green, excellent breakfast.

Cons:

Nothing major but if there is anything to raise then the shower could be improved.

2026-08-07 • via Nuitee
K
Karolina • solo_traveller • pl
7
2026-08-04 • via Nuitee
V
Virenchi • solo_traveller • ke
1
Pros:

Availability of fans

Cons:

Shower not working!!!

2026-07-23 • via Nuitee
M
Mar • solo_traveller • es
10
2026-07-23 • via Nuitee