West Wood Hotel

Hotels
7.8 (519 reviews)
Off Eldama Ravine Road, Westlands , Nairobi , ke

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Terrace
See all facilities

Review Highlights

Pros:
Excellent location
Polite staff and good service
Clean and comfortable rooms
Cons:
Noise from other guests
Multiple light outages
Value for money concerns

Categories

Cleanliness
7.19
There were comments about a musty room and humidity issues.
Service
8.66
Staff described as polite and providing excellent service, although there were slow service issues noted.
Location
8.7
Positive mentions of location being excellent, with a forest view and proximity to the city.
Room Quality
7.65
Some comments regarding room issues, including noise and light problems.
Amenities
7.68
Mixed feedback on amenities; some guests appreciated gardens and facilities but noted lack of maintenance.
Value for Money
6.64
Many guests felt the full board was a scam; individual meals were seen as better value.
Food and Beverage
7.69
Food quality received some praise, but there were issues with menu items and long wait times.
Overall Experience
8.16
General sentiment is positive despite some issues, indicating a willingness to return for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:47

Property Description

Luxurious Accommodation with Garden Views
Elegantly decorated rooms at West Wood Hotel offer garden views, minibar, and modern amenities. Enjoy LCD TV with various channels and unwind in stylish private bathrooms with premium toiletries.

Relaxing Outdoor Spaces
Take a dip in the outdoor pool, stroll through the lush garden, or unwind on the terrace. West Wood Hotel provides the perfect setting to relax and rejuvenate amidst nature.

Convenient Location and Exceptional Services
Located near Karura Forest and a short drive from Nairobi city center, the hotel offers conference facilities, a restaurant, and guided nature walks. With a 24-hour front desk and free WiFi, your comfort is our priority.

Book your stay at West Wood Hotel for an unforgettable experience in Nairobi!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NBO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People 4 years old and over stay for US$100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 519 reviews
Cleanliness: 7.19
Service: 8.66
Location: 8.7
Room Quality: 7.65
Amenities: 7.68
Value for Money: 6.64
Food and Beverage: 7.69
Overall Experience: 8.16
V
Virenchi • solo_traveller • ke
1
Pros:

Availability of fans

Cons:

Shower not working!!!

2026-07-23 • via Nuitee
M
Mar • solo_traveller • es
10
2026-07-23 • via Nuitee
H
Haggai • couple • hk
10
My experience felt like pure zen — peaceful, nourishing, and deeply restorative.
Pros:

I truly enjoyed my stay at West Wood — a quiet retreat in nature where the food was heavenly and the staff so friendly. Coming back after 9 years was the best decision, and I’m glad I did.

Cons:

I only wished there was a lift, though the staff went out of their way to carry my luggage — truly thoughtful service.

2026-07-19 • via Nuitee
K
Krisztian • solo_traveller • hu
1
2026-07-13 • via Nuitee
S
Sarah • solo_traveller • ug
8
Pros:

The staff was great and the overall service was wonderful!

Cons:

Breakfast took forever but staff was very accommodating and kind... It didn't matter in the end. The forest feel/view and monkeys kept us entertained. Hehehe

2026-07-08 • via Nuitee
E
Evon Jayanthi • solo_traveller • my
10
2026-05-11 • via Nuitee
Михаил • couple • ru
10
2026-04-25 • via Nuitee
J
Jutta • family_with_children • de
9
2026-03-17 • via Nuitee
K
Kenneth • couple • no
8
Great experience, the staff were so kind and helpful
Pros:

It was serene

2026-03-12 • via Nuitee
S
Smith • couple • us
8
Very hospitable staff and exceptional buffet in the morning and good a lactate food with a very pleasant staff.
Pros:

Quiet and next to a forest with monkeys.

Cons:

Nothing

2026-03-05 • via Nuitee
M
Mohd • solo_traveller • jo
8
Quite hotel, clean, poor breakfast and slow internet
Pros:

Quite, clean

Cons:

Breakfast is very poor, internet is slow and keep disconnecting

2026-02-24 • via Nuitee
J
Jemilatu • solo_traveller • gh
10
Pros:

Very good,the staffs are excellent

Cons:

The WiFi was on and off

2026-01-19 • via Nuitee
M
Maria • solo_traveller • ch
8
Pros:

Sehr schöner Garten, gutes Essen, Frühstück umfangreich und frisch.

Cons:

Bestellungen haben immer sehr lange gedauert.

2026-01-19 • via Nuitee
L
Laura • extended_group • fr
8
Très agréable
Pros:

Le personnel est très agréable et l'hôtel est très propre et très confortable avec un joli jardin.
Le petit déjeuner est très bien.
Le buffet proposé pour les dîners les premiers soirs était très bien également.

Cons:

Le manque de choix et de disponibilité de certains plats dans le menu à la carte (formule 1/2 pension) et le temps d'attente pour dîner après avoir passé commande alors qu'il y avait peu de clients.

2026-01-19 • via Nuitee
A
Attila • solo_traveller • hu
7
2025-12-18 • via Nuitee
K
Krisztian • solo_traveller • hu
6
Everything is always very good. My last stay was not good. There was a lot of noise from other guest, many slapped doors
Pros:

If I need to travel to Nairobi, I always use this hotel.

Cons:

The forest view garden is amazing.

2025-12-18 • via Nuitee
F
fran_j26 • family_with_children • es
6
Pros:

Cama.

Cons:

Reservamos pensión completa y es un engaño. El precio de las comidas en el hotel vale mucho menos que la pensión completa. Por lo que merece la pena pedir lo que quieras alli. Las bebidas aparte las pagabas. Los servicios son muy lentos.
Se fue la luz de la habitación 4 veces y tuvieron que cambiarnos de habitación. Una de las chicas de recepción se quejaba cuando íbamos a decírselo.
No lo recomiendo y no volveré

2025-12-11 • via Nuitee
F
fran_j26 • family_with_children • es
6
Pros:

Cama enorme.

Cons:

Reservamos pensión completa y es un engaño. El precio de las comidas en el hotel vale mucho menos que la pensión completa. Por lo que merece la pena pedir lo que quieras alli. Las bebidas aparte las pagabas. Los servicios son muy lentos.
Se fue la luz de la habitación 4 veces y tuvieron que cambiarnos de habitación.
No lo recomiendo y no volveré

2025-12-11 • via Nuitee
N
Narendra • family_with_children • in
10
2025-12-10 • via Nuitee
N
Narendra • family_with_children • in
8
Pros:

Polite staff, excellent service, good hospitality.

2025-12-06 • via Nuitee