HOTEL MYSTAYS Nishi Shinjuku

Hotels
•
Mystays Hotel Group
8 (3372 reviews)
Nishi Shinjuku 7-14-14, Shinjuku-ku , Tokyo , jp

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location close to Shinjuku/train station
Friendly, 24-hour reception staff
Good selection of toiletries and grooming items
Large bathtub and quiet rooms in some cases
Luggage storage available
Clean rooms reported by several guests
Cons:
Rooms are very small and cramped for luggage
Dated rooms and bathrooms
Musty/urine-like smell and occasional insects
Breakfast often fixed menu with limited drink choices and can feel pricey
Old/dirty-looking elevator and limited air-con control
Noise from nearby park/area for some guests

Categories

Cleanliness
6.5
Mixed reports: several guests noted strong negatives (urine-like smell, towel with hair, small flies, damp/musty odor) though some reviews called rooms spotless; overall cleanliness concerns lower this score.
Service
9
Consistently positive: multiple reviews praise friendly, 24-hour and helpful staff and nice reception; only minor service issues (e.g., asking for extra towels) mentioned.
Location
9
Strongly positive: repeatedly described as very close to Shinjuku/train station with many nearby restaurants and shops; a few noted uncomfortable nearby park/cemetery but location remains a key strength.
Room Quality
6
Generally negative: many guests described very small, dated rooms and bathrooms, limited space for luggage, poor views and occasional dampness; some positives (quiet rooms, large bathtub) partially offset negatives.
Amenities
8
Mixed-to-good: good selection of toiletries, large bathtub, luggage storage and 24-hour desk praised; issues include an old/dirty-looking elevator, ineffective laundry results and limited AC control.
Value for Money
8
Mixed: several guests call it good value and fair price for location; some mention breakfast as relatively expensive or limited, producing an overall neutral-to-positive rating.
Food and Beverage
8.5
Generally positive but mixed: one guest praised varied, high-quality breakfast offerings in detail; others noted fixed-set breakfasts with limited drink choices or wished for more variety.
Overall Experience
9
Overall impression leans positive due to excellent location, friendly staff and cleanliness in many stays, though room size, dated decor and occasional odors reduce the experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 05:33

Property Description

Convenient Location
HOTEL MYSTAYS Nishi Shinjuku is ideally situated in Tokyo, just steps away from popular attractions like Studio Alta and Yaso Saijo Monument. With Joenji Temple nearby and the city centre a short distance away, guests can easily explore the best of the city.

Comfortable Accommodation
Guests can expect a comfortable stay in air-conditioned rooms equipped with essential amenities such as a desk, kettle, fridge, and safety deposit box. Each room also features a private bathroom with a shower, ensuring a relaxing experience after a day of sightseeing.

Modern Facilities
Enjoy the convenience of on-site facilities including a restaurant, a 24-hour front desk, and free WiFi throughout the property. With bed linen and towels provided in each room, HOTEL MYSTAYS Nishi Shinjuku ensures a hassle-free and enjoyable stay.

Book now for a memorable stay at HOTEL MYSTAYS Nishi Shinjuku!

Important information:

Please note that maintenance work of the water storage tank and water storage tank cleaning will be carried out from 09:00-17:00 on 27th Sep 2026.

Please note that the hot water supply may close at any time between 11:00-15:00 on 27th Sep 2026.An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Location

Guest Reviews

8
Based on 3372 reviews
Cleanliness: 6.5
Service: 9
Location: 9
Room Quality: 6
Amenities: 8
Value for Money: 8
Food and Beverage: 8.5
Overall Experience: 9
Y
Yuan Chi • couple • tw
7
Pros:

地點

2026-08-29 • via Nuitee
黃聖彰 • solo_traveller • tw
9
2026-08-29 • via Nuitee
J
JONGGEON • family_with_children • kr
9
Pros:

최고의 위치
4인 가족 최고의 숙소

Cons:

니시신주쿠역은 가깝지만 이용할일이없다
신주쿠역까지 10~15분 걸어가야함
아이와함께였고
날씨가 매우더워서 힘들었지만
날씨만 좋다면 다니기좋을듯

2026-08-29 • via Nuitee
D
David • family_with_children • es
8
2026-08-29 • via Nuitee
K
Ke Hsin • solo_traveller • tw
9
2026-08-29 • via Nuitee
L
Lertluksana • couple • th
8
2026-08-29 • via Nuitee
C
CHIEN MING • family_with_children • tw
8
房間偏小 但以這個價錢差不多 該有都有 小資方案
Pros:

地點位置不錯

Cons:

冷氣很冷會自動變很低溫

2026-08-28 • via Nuitee
S
Shuti • family_with_children • tw
10
很棒
Pros:

附近買吃的方便 ，離車站近
有洗衣機跟烘衣機

Cons:

無

2026-08-28 • via Nuitee
Y
yu • solo_traveller • jp
4
Pros:

使い捨てスリッパがあったのはものすごく良かった。

Cons:

部屋の電気が暗いのにテーブルにライトがなくメイクがしづらかった。

2026-08-28 • via Nuitee
W
WEN HSIN • family_with_children • tw
8
還可以，但房間真的不算大
Pros:

地理位置方便

Cons:

烘衣機太難等

2026-08-27 • via Nuitee
G
Gabriele Lazaro • solo_traveller • ch
10
2026-08-27 • via Nuitee
B
BILLY • solo_traveller • us
10
2026-08-27 • via Nuitee
F
Fan Chao • family_with_children • tw
9
Pros:

地點很不錯附近很熱鬧地鐵站很近

Cons:

房間小了一點，但這無法避免

2026-08-27 • via Nuitee
R
Roselyn • solo_traveller • tw
7
地點很好
2026-08-27 • via Nuitee
A
Andre • solo_traveller • de
10
Good Spot in Shinjuku
Pros:

Very good located, clean and nice. Good Roomsize.

2026-08-27 • via Nuitee
S
Shavonna • family_with_children • us
8
2026-08-26 • via Nuitee
R
Rui • family_with_children • ca
4
失望
Pros:

位置尚可，距离新宿站不远，周围也比较方便。前台的英语比较好，沟通顺畅

Cons:

房间太小能够理解，但是小到了行李箱进门有点难以转身的地步，有点超出预期。打开房门时闻到淡淡的霉味儿，床单上有渣子需要掸。清洁程度不佳

2026-08-26 • via Nuitee
W
Wen Hsin • solo_traveller • tw
8
Cons:

空調是中央空調不能自己調整溫度，在房間快要冷死了🥶

2026-08-26 • via Nuitee
C
Chikako • solo_traveller • jp
7
2026-08-26 • via Nuitee
C
Chikako • extended_group • jp
6
2026-08-26 • via Nuitee