HOTEL MYSTAYS Nishi Shinjuku

Hotels
•
Mystays Hotel Group
8 (3447 reviews)
Nishi Shinjuku 7-14-14, Shinjuku-ku , Tokyo , JP

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location near Shinjuku Station
Friendly, helpful staff (luggage forwarding, English spoken)
Good breakfast for many guests
Quiet but central/tucked-away spot
Luggage storage/transfer service available
Small thoughtful touches (e.g., holiday treats, vouchers)
Cons:
Very small rooms (cramped, suitcase hard to open)
Cramped bathrooms and occasional dust on ledges
No onsen and no lift
Inconsistent or odd breakfast choices for some
Some guests found it expensive for what it is
Towel shortages reported unless requested daily

Categories

Cleanliness
7.5
Rooms frequently described as clean; a few guests noted a slightly dusty ledge in the bathroom and cramped bathroom conditions, so cleanliness is generally good but not flawless.
Service
9.2
Repeated praise for friendly, helpful staff: assisted with luggage forwarding, called to confirm received luggage, English spoken, little gestures (Halloween treats) — strong service sentiment.
Location
9.5
Consistently excellent location a few minutes from Shinjuku Station, tucked away from noise but close to shops, bars and transit — the standout positive in almost every review.
Room Quality
6.5
Multiple mentions that rooms are very small and can be cramped (suitcase can't be opened on the floor, tight bathrooms); a few guests found rooms comfortable or larger, but overall room size is a clear drawback.
Amenities
7
Mixed notes: useful services like luggage storage/transfer and vouchers were appreciated, but some guests noted lack of onsen and no lift — amenities are adequate but limited.
Value for Money
7
Mixed perceptions: several guests called it good value for the price while at least one said it was very expensive for what it offers, so value is average-to-good depending on expectations.
Food and Beverage
7.3
Breakfast received both praise (liked by many) and criticism (one guest found the selection odd/not matching expectations); generally positive but somewhat inconsistent.
Overall Experience
10
Overall stays were positive due to top location and strong staff/service; smooth check-in/out, helpful luggage handling and convenient position in Shinjuku lead to high overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Convenient Location
HOTEL MYSTAYS Nishi Shinjuku is ideally situated in Tokyo, just steps away from popular attractions like Studio Alta and Yaso Saijo Monument. With Joenji Temple nearby and the city centre a short distance away, guests can easily explore the best of the city.

Comfortable Accommodation
Guests can expect a comfortable stay in air-conditioned rooms equipped with essential amenities such as a desk, kettle, fridge, and safety deposit box. Each room also features a private bathroom with a shower, ensuring a relaxing experience after a day of sightseeing.

Modern Facilities
Enjoy the convenience of on-site facilities including a restaurant, a 24-hour front desk, and free WiFi throughout the property. With bed linen and towels provided in each room, HOTEL MYSTAYS Nishi Shinjuku ensures a hassle-free and enjoyable stay.

Book now for a memorable stay at HOTEL MYSTAYS Nishi Shinjuku!

Important information:

Please note that maintenance work of the water storage tank and water storage tank cleaning will be carried out from 09:00-17:00 on 27th Sep 2026.

Please note that the hot water supply may close at any time between 11:00-15:00 on 27th Sep 2026.An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Location

Guest Reviews

8
Based on 3447 reviews
Cleanliness: 7.5
Service: 9.2
Location: 9.5
Room Quality: 6.5
Amenities: 7
Value for Money: 7
Food and Beverage: 7.3
Overall Experience: 10
A
AlexandrA • couple • us
8
Great
Pros:

Bed way to small for
Price. But great location very clean

Cons:

Bed to small

2026-11-07 • via Nuitee
L
Laura • couple • ie
10
2026-11-07 • via Nuitee
A
Alessandro • couple • it
10
Grazie per il soggiorno
Pros:

Tutto. Hotel bello e servizio ottimo

2026-11-07 • via Nuitee
さくら • family_with_children • jp
6
Cons:

周辺の公園など、治安の悪さが感じらた

2026-11-07 • via Nuitee
S
Suzana • family_with_children • ch
8
2026-11-06 • via Nuitee
R
Roman • couple • cz
5
Nespokojen s tímto ubytovanim
Pros:

Snídaně nebyla špatná, ale byli pouze jedno set menu

Cons:

Cena neodpovídala kvalitě a velikosti pokoje

2026-11-06 • via Nuitee
K
Kwok Swan • family_with_children • sg
9
Nice location for family
Pros:

Clean and comfortable

2026-11-06 • via Nuitee
L
LINXI • solo_traveller • cn
4
Pros:

在墓场旁边的酒店。😂

Cons:

地理位置不好。

2026-11-06 • via Nuitee
M
Michael • couple • us
8
Pros:

Close enough to kabukicho but far enough so not that noisy

2026-11-05 • via Nuitee
W
Wayne • solo_traveller • au
10
2026-11-05 • via Nuitee
C
Chingju • couple • tw
5
2026-11-05 • via Nuitee
שלומי • family_with_children • il
9
Pros:

מיקום מעולה. השירות טוב מאוד.

Cons:

החדר בגודל 13 מטר מרובע קצת קטן,
אבל סיפק אותנו בהחלט.

2026-11-05 • via Nuitee
B
Bronwen Combrink • couple • ca
8
Great location,
Pros:

Close to stations, restaurant's etc

Cons:

Not enough room to hang up clothes and drawa, had to live out your suitecasea

2026-11-04 • via Nuitee
C
Claudia • couple • ch
6
Okay aber gibt bessere Optionen
Pros:

Location

Cons:

Nicht sehr sauber, stinkt im Zimmer

2026-11-04 • via Nuitee
M
Maria Alicia • solo_traveller • fr
8
2026-11-04 • via Nuitee
T
Therese • extended_group • se
9
Mysigt hotell , nära men ändå en liten bit ifrån allt. Vänlig personal. Stora rum mot skillnad
Pros:

Bra läge, 5 min från Donki men lugnare , än att bo mitt i allt.
Frukost set meny ok ,
jättevänlig personal.
Men vore bra med helrenovering i lokalen , allt väldigt slitet.
Kul att man fick välja ”present” från en kort om man väljer bort att de städar i rummet någon dag.

Cons:

Hade varit bra med incheckning dygnet runt då gäster rest långt och man vill bara få rummet klart tills man kommer , så man kan få vila och ta en dusch innan man orkar gå ut och göra Tokyo.

2026-11-04 • via Nuitee
S
Sergio • family_with_children • it
9
2026-11-04 • via Nuitee
D
Darcy • family_with_children • au
8
Pros:

Was nice and clean and close to everything

Cons:

Was abit small for the price and our umbrella was taken from reception

2026-11-04 • via Nuitee
L
Lourdes • family_with_children • ph
7
Your friendly and accomodating staff.
Pros:

Your english speaking staff.

Cons:

Room small

2026-11-04 • via Nuitee
T
Tuya • family_with_children • mn
5
Over all it was ok, only good sude was the location
Pros:

Location us good enough to navigate

Cons:

Not much facilities, room is super small.

2026-11-04 • via Nuitee