HOTEL MYSTAYS Nishi Shinjuku

Hotels
•
Mystays Hotel Management
8.4 (134 reviews)
7-14-14 Nishishinjuku, Tokyo, Tokyo, 160-0023 , Tokyo , JP
81-3-68537717

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Facilities

Free WiFi
24-hour front desk
Designated smoking area
Wheelchair accessible
Elevator
Breakfast available (surcharge)

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Dirty rooms
Unpleasant odors

Categories

Cleanliness
4.9
The property was extremely dirty with reports of dirty sheets and black mold.
Service
9.4
Staff were described as friendly and helpful despite some issues.
Location
9.9
Great location with many eateries and close proximity to Shinjuku station.
Room Quality
6.9
Room cleanliness issues and reports of unpleasant odors.
Amenities
8.4
Basic amenities present, with useful features like laundry machines.
Value for Money
8.9
Inexpensive hotel consistent with expectations for the price.
Food and Beverage
9.4
Breakfast was culturally diverse and well-reviewed.
Overall Experience
9.4
Overall impression was positive despite some major cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:47

Property Description

Discover the perfect blend of comfort and convenience at HOTEL MYSTAYS Nishi Shinjuku, your ideal home base in Tokyo.

Exceptional Dining Experience
Savor culinary delights at 新宿美食倶楽部「天の川」, offering cooked-to-order breakfasts daily. Enjoy delicious, satisfying meals just steps from your room.

Comfort and Connectivity
Unwind in one of our 105 air-conditioned guestrooms featuring complimentary wireless internet, digital programming, and cozy private bathrooms stocked with essentials like toothbrushes and slippers.

Convenient Amenities
Take advantage of our 24-hour front desk, laundry facilities, and easy elevator access for a seamless stay. Plus, the vending machine is perfect for late-night snacks.

Don’t miss out—book your stay at HOTEL MYSTAYS Nishi Shinjuku today for an unforgettable Tokyo experience!

Important information:

  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Pets

    Pets not allowed

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • General

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Location

Guest Reviews

8.4
Based on 134 reviews
Cleanliness: 4.9
Service: 9.4
Location: 9.9
Room Quality: 6.9
Amenities: 8.4
Value for Money: 8.9
Food and Beverage: 9.4
Overall Experience: 9.4
P
Prudence • solo_traveller • au
9
2026-06-06 • via Nuitee
Y
Yu-Ci • solo_traveller • tw
10
2026-06-06 • via Nuitee
P
Prudence • solo_traveller • au
9
Pros:

Location

2026-06-06 • via Nuitee
P
Phillip Wai Lap • family_with_children • us
7
Pros:

Bathroom had an odor that doesn’t go away.

2026-06-05 • via Nuitee
も • solo_traveller • jp
6
2026-06-05 • via Nuitee
R
Rupesh • solo_traveller • in
6
Pros:

Happening place, close to lot of food options, accessibility

Cons:

Room sizes are toooo cramped. Hardly any breathing space for the rates that are charged. Felt claustrophobic. Beds very small and uncomfortable.

2026-06-04 • via Nuitee
R
Rupesh • solo_traveller • in
5
Pros:

Accessibility

Cons:

Room sizes

2026-06-04 • via Nuitee
O
Om • solo_traveller • fj
10
Pros:

Location

2026-06-04 • via Nuitee
Y
Yating • family_with_children • tw
1
2026-06-03 • via Nuitee
A
Amabel • family_with_children • au
9
Short comfortable stay right in Shinjuku
Pros:

Incredible location for the price. Clean, decent sized bathroom and really comfortable beds. So close to the train, yet set back enough to be quiet and close to small quaint restaurants and bars.
Will be my pick for future stays if I need to be in Shinjuku.
It is a bit snug, but there were three of us and this is common for central hotels and For the price and prime location it’s a great deal.

2026-06-02 • via Nuitee
S
Simon • couple • au
8
Loved the loacation.
Pros:

The location to the hub of Shinjuku is excellent, but it was in a quieter area. There are still plenty of food options and not far from Shinjuku station. Rooms are smaller but standard for Tokyo city. They also provided complimentary umbrellas.

Cons:

Nothing to mention.

2026-06-02 • via Nuitee
V
Vorasit • couple • th
9
Pros:

Great location, room size is relatively larger than Japan’s standard size

Cons:

Hotel access is a bit hard

2026-06-02 • via Nuitee
I
Irem • couple • tr
9
Merkezi, kurumsal ve işlevseldi.
Pros:

Konumu harikaydı, çok rahat ulaştık. Merkezi olmasına rağmen sessizdi. Konaklamamızda rahat ettik, gayet temiz ve düzgün bir oteldi. Teşekkürler.

2026-06-02 • via Nuitee
S
Sanjay • family_with_children • sg
4
2026-06-01 • via Nuitee
T
Tessa • couple • nl
10
Great place to stay if you’re visiting Tokyo for the first time.
Pros:

Great location! Amenities are available at no costs. Staff was very nice.

Cons:

The room is really small, but for Tokyo terms this is normal.

2026-06-01 • via Nuitee
M
maria virginia • family_with_children • ph
10
It was worth it
Pros:

Very good location

Cons:

None

2026-06-01 • via Nuitee
G
Gareth • extended_group • au
10
2026-06-01 • via Nuitee
E
Eda • solo_traveller • tr
5
2026-06-01 • via Nuitee
S
Samantha • couple • au
7
Great Location.
Pros:

Great Location

Cons:

Rooms were very small, but that is to be expected in Tokyo.

Bed & pillows were very comfortable.

Wouldn’t recommend having breakfast in the restaurant if you’re a Westerner.

2026-05-31 • via Nuitee
A
Agnieszka • solo_traveller • be
8
2026-05-31 • via Nuitee