HOTEL MYSTAYS Nishi Shinjuku

Hotels
•
Mystays Hotel Group
8 (3372 reviews)
Nishi Shinjuku 7-14-14, Shinjuku-ku , Tokyo , JP

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location close to Shinjuku/train station
Friendly, 24-hour reception staff
Good selection of toiletries and grooming items
Large bathtub and quiet rooms in some cases
Luggage storage available
Clean rooms reported by several guests
Cons:
Rooms are very small and cramped for luggage
Dated rooms and bathrooms
Musty/urine-like smell and occasional insects
Breakfast often fixed menu with limited drink choices and can feel pricey
Old/dirty-looking elevator and limited air-con control
Noise from nearby park/area for some guests

Categories

Cleanliness
6.5
Mixed reports: several guests noted strong negatives (urine-like smell, towel with hair, small flies, damp/musty odor) though some reviews called rooms spotless; overall cleanliness concerns lower this score.
Service
9
Consistently positive: multiple reviews praise friendly, 24-hour and helpful staff and nice reception; only minor service issues (e.g., asking for extra towels) mentioned.
Location
9
Strongly positive: repeatedly described as very close to Shinjuku/train station with many nearby restaurants and shops; a few noted uncomfortable nearby park/cemetery but location remains a key strength.
Room Quality
6
Generally negative: many guests described very small, dated rooms and bathrooms, limited space for luggage, poor views and occasional dampness; some positives (quiet rooms, large bathtub) partially offset negatives.
Amenities
8
Mixed-to-good: good selection of toiletries, large bathtub, luggage storage and 24-hour desk praised; issues include an old/dirty-looking elevator, ineffective laundry results and limited AC control.
Value for Money
8
Mixed: several guests call it good value and fair price for location; some mention breakfast as relatively expensive or limited, producing an overall neutral-to-positive rating.
Food and Beverage
8.5
Generally positive but mixed: one guest praised varied, high-quality breakfast offerings in detail; others noted fixed-set breakfasts with limited drink choices or wished for more variety.
Overall Experience
9
Overall impression leans positive due to excellent location, friendly staff and cleanliness in many stays, though room size, dated decor and occasional odors reduce the experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 05:33

Property Description

Convenient Location
HOTEL MYSTAYS Nishi Shinjuku is ideally situated in Tokyo, just steps away from popular attractions like Studio Alta and Yaso Saijo Monument. With Joenji Temple nearby and the city centre a short distance away, guests can easily explore the best of the city.

Comfortable Accommodation
Guests can expect a comfortable stay in air-conditioned rooms equipped with essential amenities such as a desk, kettle, fridge, and safety deposit box. Each room also features a private bathroom with a shower, ensuring a relaxing experience after a day of sightseeing.

Modern Facilities
Enjoy the convenience of on-site facilities including a restaurant, a 24-hour front desk, and free WiFi throughout the property. With bed linen and towels provided in each room, HOTEL MYSTAYS Nishi Shinjuku ensures a hassle-free and enjoyable stay.

Book now for a memorable stay at HOTEL MYSTAYS Nishi Shinjuku!

Important information:

Please note that maintenance work of the water storage tank and water storage tank cleaning will be carried out from 09:00-17:00 on 27th Sep 2026.

Please note that the hot water supply may close at any time between 11:00-15:00 on 27th Sep 2026.An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Location

Guest Reviews

8
Based on 3372 reviews
Cleanliness: 6.5
Service: 9
Location: 9
Room Quality: 6
Amenities: 8
Value for Money: 8
Food and Beverage: 8.5
Overall Experience: 9
孝喜 • solo_traveller • jp
8
2026-09-13 • via Nuitee
H
Huang • family_with_children • tw
9
2026-09-12 • via Nuitee
T
Taniza • solo_traveller • bd
8
2026-09-12 • via Nuitee
R
Ruo Hau • extended_group • tw
8
2026-09-12 • via Nuitee
M
Mayumi • solo_traveller • jp
7
2026-09-12 • via Nuitee
J
JUNGFANG • solo_traveller • tw
9
Pros:

酒店地點不錯近新宿

2026-09-12 • via Nuitee
R
RYOGA • solo_traveller • jp
7
2026-09-11 • via Nuitee
A
Andrew • couple • us
8
2026-09-11 • via Nuitee
K
kimino • extended_group • tw
8
Pros:

員工非常親切熱心服務很好，早上五點還協助我們處理房間問題十分感謝！離地鐵站與街區近走一下就能到東口，逛街方便又不用住歌舞伎町等比較嘈雜的地區。在熱鬧區域房價算便宜，推薦給對住宿要求只有簡單乾淨跟睡覺的人。

Cons:

房間比較小一些但是cp值高可接受，附近是墓園跟公園如有宗教等忌諱可以迴避，主要是外面會有一群在公園角落抽煙的人，經過比較不適與飯店無關。

2026-09-10 • via Nuitee
B
Bailoni • couple • de
8
Great location, good price, room as expected
Pros:

Property is in a great location less than 10 minutes from Shinjuku station, hence well connected to everything. Room was tiny, clean and had everything needed including decent size bathroom.

Cons:

Room was super tiny, I booked for 2 people and while there was space for one of the luggages to be stored away, the other had to be left on the floor which made moving around the bed a bit challenging. Air conditioning temperature could not be controlled which meant that to not be freezing we slept with the window open, which is not ideal in the weekend in the area due to the late night noise.

2026-09-10 • via Nuitee
M
Maggie • solo_traveller • us
10
Pros:

The staff

Cons:

Location was confusión in regards to subway station.

2026-09-09 • via Nuitee
M
Marcelo • solo_traveller • co
9
Excelente servicio y ubicación
Pros:

La ubicación perfecta, a pesar de ser un lugar muy central, el hotel era tranquilo para llegar a descansar.

Cons:

De pronto tener una cafetera para uno servirse en las mañanas que madrugaba a comenzar el día.

2026-09-09 • via Nuitee
J
Jorge • family_with_children • ec
9
Pros:

We loved the location of the hotel right in Shinjuku 5 minutes from the station but not in the middle of the chaos so it's perfect if you want to be right there but have a rest.

2026-09-09 • via Nuitee
C
Castro • couple • us
10
Others were great.
Pros:

Location and staff are very good.

Cons:

The air conditioner is facing the bed, which is not very comfortable.

2026-09-09 • via Nuitee
S
Semih • family_with_children • tr
10
2026-09-09 • via Nuitee
H
Helen • couple • au
8
Excellent location. Great staff
Pros:

Great location. Very close to Shinjuku station but tucked away enough to be quiet

Cons:

The bed pillows and the stepping bath/shower but that’s pretty common in Japan from what I’ve experienced

2026-09-08 • via Nuitee
Y
Yitian • solo_traveller • cn
9
2026-09-07 • via Nuitee
B
Beatson • solo_traveller • nz
8
Pros:

This was good value for money, great location so close to the hustle and bustle of Shinjuku while still far away enough to be quiet.

Cons:

Be aware that rooms are very compact, for a couple they were small.

2026-09-06 • via Nuitee
S
Serap • couple • tr
7
Pros:

Location is very central. Room size is good.

Cons:

The AC is somehow a little bit problematic, since it cannot be controlled by the room.

2026-09-06 • via Nuitee
C
Camille • couple • fr
8
Séjour parfait.
Pros:

L’emplacement et le personnel.

Cons:

La taille de la chambre, trop petite.

2026-09-06 • via Nuitee