Facilities

Free breakfast
Nature reserve
Firewood (free)
Proposal/romance packages available
Free bicycles on site
Boat on site
Free WiFi
Terrace
Garden
Sauna
See all facilities

Review Highlights

Pros:
Personal amable
Ambiente tranquilo
Cons:
Faltan botanas y refrescos

Categories

Cleanliness
8.54
Standard quality for this hotel tier.
Service
9.01
Muy amable el personal.
Location
9.05
Es un lugar muy bello y tranquilo.
Room Quality
8.5
Standard quality for this hotel tier.
Amenities
8.53
Standard quality for this hotel tier.
Value for Money
8.49
Standard quality for this hotel tier.
Food and Beverage
8.04
Recomiendo que pongan botanas y refrescos para vender.
Overall Experience
8.61
Es un lugar muy bello y tranquilo.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:30

Property Description

Recreational Amenities: Dive into leisure with an outdoor pool, sauna, and bicycles at your disposal.
Dining Experience: Indulge in delectable meals at Co´ox Ja´ana or savor room service delights.
Complimentary Offerings: Enjoy free Wi-Fi, daily breakfast, and evening receptions at no extra cost.

Immerse yourself in luxury at El Chital. Book now for an unforgettable stay!

Important information:

  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 8 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Gap period enforced between guest stays - 48 hours

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.6
Based on 104 reviews
Cleanliness: 8.54
Service: 9.01
Location: 9.05
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 8.04
Overall Experience: 8.61
M
Marian • family_with_children • nl
8
Totale rust en een prachtige locatie
Pros:

Het is een heel mooi plekje ver weg van alles. We vonden het fijn om aan het meer te liggen. Onze kinderen hebben veel gebruik gemaakt van de kano’s. De eerste nacht waren er geen andere gasten, dan is het wel heel erg rustig en stil. In het dorpje ervoor aan de stroomversnelling ligt een lekker restaurant waar je goed kunt eten.

Cons:

Er zijn veel muggen en de mensen spreken alleen maar spaans, wat prima gaat maar soms wel even lastig kan zijn.

Als je in de avond wil eten moet je ‘s middags even doorgeven wat je wil hebben. Ze maken alles lekker klaar en dienen het gelijk op als je aan tafel zit.

2026-04-27 • via Nuitee
M
Mark • couple • ca
10
2026-04-11 • via Nuitee
P
Paola • family_with_children • mx
9
Excelente para una escapada tranquila
2026-04-06 • via Nuitee
I
Ivona • couple • sk
9
Pros:

Raňajky boli jednoduché ale chutné. Celý komplex je umiestnený v nádhernej prírode v blízkosti jazera. Je to veľmi tiché miesto, kde si užijete zvuky prírody. Kto požaduje komfort má k dispozícii malý bazén a rôzne lehátka s vankúšmi. Pre dobrodružnejšie povahy sú k dispozícii kajaky, s ktorými môžete objavovať krásne nekomerčné zákutia jazera. Chatka je zariadená vkusne a funkčne. Toto ubytovanie je vhodné pre tých, ktorí chcú zažiť skutočný dotyk s prírodou.

2026-03-29 • via Nuitee
E
eric • solo_traveller • mx
8
Not worth the price . Quiet yes !
Pros:

Quiet , peaceful and the best vow you can get .

Cons:

Room or cabin . Strong foul smell ,very unpleasant.

2026-03-09 • via Nuitee
K
Karen • couple • gb
2
L 5h1t ole….there are much better places to stay, for less.
Pros:

We loved the peaceful location with beautiful lake. Well kept gardens and lots of interaction with nature. When we had water , shower was hot. Kayaks without holes in bottom were good. We were given 2towels for pool. Air-con was good and quiet. The bedside table polished on arrival. Fabulous sunset/sunrise. We had toilet roll!

Cons:

Firstly this is not a hotel. It is one step up from camping. On arrival , Our first hut, sheets were wet. It smelt of rotting wood , bannister on steps broke as I held it as wood so rotten. It had the noisiest floor ever , stained mouldy curtains and was absolutely filthy. Hanging area, no cupboard. Only one very bright light worked. No chance to read when hubby slept. Toilet flushed water all night..then we had no water, so no flush(had 2 go with torch to loo down in garden) no shower on a day we were up early to get booked boat at bacalar. On our return we were given a key, told to move our stuff to another hut. No help to move. No apology. In fact the lady appeared to give impression she was doing us a favour. This hut had dusty lamp hanging over bed that did not work? Broken shower tap to cut your hand on , was as filthy as last, had nails sticking out everywhere and smelt of sewage outside , which did not put the mozzies of. There was only 4 posts to hang clothes. But floor boards were quiet.
Staff were abrupt and in flexible. We were the only guests there, all but one night. One morning we asked for coffee at 8am, it involved boiling a kettle as only Nescafé . They refused. We ate there 1st night. Not only do they not clean they can’t cook, since hubby was served with raw pizza that had taken an hour to make🤷‍♀️only wine , beer and warm water available. So if u want that cocktail by sunset view..forget it.
Free breakfast is limited and not served till 8.30, so we missed out two , as our scheduled trips at Bacalar were almost two hours away.! Reception closes at 7pm unless someone eating. Internet only available outside reception. In 🇬🇧 I would report to trading standards, as nothing like as advertised. NB. We r well travelled around Mexico and I own a log cabin.

2026-01-31 • via Nuitee
C
carole • couple • ca
2
Je n’y retournerai pas
Cons:

Emplacement très éloigné. Impossible de payer sur place avec une carte de crédit.
Accepte seulement l’argent comptant
N’importe qui peut avoir accès sur le site.
Aucune barrière .

2026-01-27 • via Nuitee
L
Lanza • couple • mx
8
2026-01-12 • via Nuitee
M
Markus • family_with_children • de
7
Beautiful and friendly but not great food.
Pros:

Very calm and beautiful area in Mexico. Clear Water and very friendly and helpful staff.

Cons:

The food was not great and unfortunately there was no kitchen that guests can use.

2026-01-02 • via Nuitee
G
Guilhem • family_with_children • be
10
2025-10-27 • via Nuitee
S
Sandra Cecilia Lopez • family_with_children
10
Pros:

Es un lugar muy bello y tranquilo. La mejor opción para desconectarte del estrés. Muy amable el personal. Definitivamente volveré.

2025-08-15 • via Nuitee
K
Kirsten • extended_group • nl
7
Mooie plek, maar niet dicht bij Bacalar.
Pros:

Mooie plek aan het meer met fijne chill ruimtes bij het zwembad, het meer en het restaurantje

Cons:

Het is ver van bacalar. Ik had dat niet goed ingeschat en we zijn na 1 nacht ipv 3 vertrokken. De eigenaar wilde daar niet in mee bewegen.

2025-07-31 • via Nuitee
C
Carlos • family_with_children
8
Pros:

Un lugar maravilloso. Recomiendo que pongan botanas y refrescos para vender

2025-07-30 • via Nuitee
G
Gwendolyn • family_with_children • nl
9
Heerlijk verblijf met het complex letterlijk voor onszelf alleen.
Pros:

Luxe hutten in prachtig onderhouden terrein met zwembad, hangmatten, ligbedden, loungeruimtes en kano’s inclusief. Airco, heerlijke bedden, goed afgesloten huisjes en luxe badkamers. Het ligt midden in de jungle met de bijbehorende fauna. Wel beperkte menukaart.

2025-07-28 • via Nuitee
C
Carlos • friends
8
Pros:

Hubo una tormenta y se interrumpió el suministro eléctrico, la planta de emergencia tardo en operar.

2025-07-04 • via Nuitee
N
Nuria
10
Amazing stay
Pros:

It's an incredibly beautiful place, cozy, with excellent service (thank you especially to Mari Jose and Jhoselyn).
Definitely worth the time

2025-04-17 • via Nuitee
E
Efren • partner
6
Pros:

Ni sikiera me ospede estaba muy lejos de la ciudad y mi esposa tubo miedo de ir al lugar

2025-03-28 • via Nuitee
M
MANUEL ALEJANDRO • family
10
Pros:

Toda una experiencia, en un lugar muy bello

2025-02-28 • via Nuitee
E
Esteban • partner
10
Pros:

Beutiful place, quiet and staff is very friendly.

2025-02-24 • via Nuitee
S
Sarah • young couple • gb
5
Not as advertised
Pros:

The lagoon is peaceful and the staff are friendly. Our lodge had a lovely view.

Cons:

The property was not as it is advertised at all, hardly any of the facilities advertised are available (bar, spa). I think we would have enjoyed our stay a lot more had the property been advertised more honestly. The site is a good version of what it is - basic lodge living on a private lagoon with a homestay-feel kitchen, where the nice family who own the place will cook up something for you, and they may have some beers out back for you to buy too. What it isn’t is a place with a “restaurant” “bar” “spa”. No English is spoken and although the property advertises that it accepts card payments, it doesn’t - you need cash. The WiFi only works when you’re near the check in lodge, no signal in the rooms. We may have chosen to stay here anyway if the honest advert had been posted, but felt misled when we arrived expecting something entirely different.

2025-01-25 • via Nuitee