The City

Hotels
8.4 (2525 reviews)
New Elvet , Durham , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Family rooms
Laundry
Luggage storage
Express check-in/check-out
Cycling
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Value for money
Cons:
Uncomfortable beds
No heating or hot water
Noise issues

Categories

Cleanliness
7.73
Several reviews highlighted cleanliness positively, but issues of discomfort suggest room for improvement.
Service
9.2
Numerous reviews praised the staff for being friendly and helpful, contributing positively to the experience.
Location
9.24
Reviews consistently mention the convenience of the location being central and accessible.
Room Quality
7.19
Mixed reviews regarding room quality, including complaints about uncomfortable beds but some positive aspects as well.
Amenities
8.22
Amenities provided were mentioned positively, though some guests noted the absence of breakfast.
Value for Money
8.68
Many reviews highlighted that the hotel offers good value given its location and facilities.
Food and Beverage
8.23
Positive mentions of the affordable pub and available drinks, despite no breakfast options.
Overall Experience
8.7
Guests expressed a generally positive sentiment about their stays, though some had specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:08

Property Description

Modern Comfort in Durham

Convenient Amenities: Enjoy a bar, free WiFi, and non-smoking rooms at The City Hotel. Benefit from dry cleaning services and luggage storage during your stay.

Cozy Accommodations: Relax in family rooms equipped with flat-screen TVs, private bathrooms, and city views. Rest easy with complimentary bed linen and towels provided.

Outdoor Relaxation: Unwind on the sun terrace or explore Durham through cycling activities. Don't miss nearby attractions like Stadium of Light and Sage Gateshead.

Book your stay at The City Hotel for a memorable experience in Durham.

Important information:

Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children ages 17 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 2525 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.24
Room Quality: 7.19
Amenities: 8.22
Value for Money: 8.68
Food and Beverage: 8.23
Overall Experience: 8.7
M
Margaret • family_with_children • gb
7
Good place to stay in centre of Durham. Lovely friendly staff
Pros:

Location great. Friendly staff.

Cons:

One of the rooms was a little bit stuffy and smelt of onions

2026-07-04 • via Nuitee
M
Mackinlay • solo_traveller • gb
8
2026-07-04 • via Nuitee
S
simona • extended_group • sg
10
2026-07-04 • via Nuitee
M
Marta • family_with_children • gb
8
2026-07-03 • via Nuitee
P
Paul • couple • gb
10
Such a nice place to stay, really helpful staff and a massive shout out to the magnificent Emily who really pulled out a
Pros:

Absolutely everything , the staff, the location, the rooms, decor, absolutely everything.

2026-07-03 • via Nuitee
S
Sally • solo_traveller • gb
10
Pros:

The location was brilliant lovely room everything we needed and more staff were lovely would recommend to anyone will definitely be back again in the future 😀

2026-07-03 • via Nuitee
I
Ian • solo_traveller • gb
8
2026-07-02 • via Nuitee
T
Tim • solo_traveller • gb
8
Pros:

Friendly welcome, nicely furnished and clean room, great location.

Cons:

Nothing

2026-07-02 • via Nuitee
S
stephen • couple • gb
5
Pros:

Bed not comfy and rooms quite loud

Cons:

Location to city

2026-07-01 • via Nuitee
C
Christine • solo_traveller • gb
8
2026-06-30 • via Nuitee
H
Heidi • solo_traveller • no
7
Fin beliggenhet
Pros:

Beliggenhet, rent og fint rom og hyggelig personale

Cons:

Litt varmt på rommet. Mye bråk fra gaten utenfor pga. måtte ha opp vinduet pga varmen

2026-06-30 • via Nuitee
S
simona • family_with_children • sg
10
2026-06-29 • via Nuitee
T
Tony • solo_traveller • gb
10
Pros:

Staff were absolutely fantastic kept having to let me though secured door lol

Cons:

N/A

2026-06-28 • via Nuitee
T
Tino • couple • at
7
Ohne Fahrzeug ok für Übernachtung.
Pros:

Gute Lage. Zimmer ok.

Cons:

Entgegen der Information kein Parkplatz, auch nicht für ein Motorrad, beim Hotel. Gepäck wegen des Verkehrs schwierig abzuladen. Zimmer zur Straße etwas laut. Kein Föhn und niemand telefonisch zu erreichen.

2026-06-28 • via Nuitee
E
Eleanor • solo_traveller • gb
8
Very comfy Durham pub
Pros:

Great location, and the room is nicely decorated and a good size. Very comfy bed! Good shower too. Little bowl of sweets in the room was appreciated:)

Cons:

Because you're central, you are on a main road, which you realise as soon as you see you're left earplugs - but that in itself is a nice touch, and worked a treat.

2026-06-27 • via Nuitee
J
Jeff • solo_traveller • gb
7
Great value for money super location. Price reflects
Pros:

Central Location

Cons:

Single bed mattress was a past it and needed replacing.

2026-06-27 • via Nuitee
J
Jane • solo_traveller • gb
8
Good value for money but quite basic.
Pros:

The single room was good value for money, with comfortable bed and adequate shower and washroom facilities.

Cons:

The room faced out into a yard and could have been noisy had I been there on any other evening than a Sunday.

2026-06-26 • via Nuitee
S
Santiago • extended_group • gb
10
Location an great value
Pros:

Everything was clean and tidy, excellent location.

Cons:

Everything was fine

2026-06-26 • via Nuitee
R
Richard • couple • gb
8
Pros:

Great location for exploring Durham.

2026-06-26 • via Nuitee
B
Boris • extended_group • gb
8
Pros:

Very good location, friendly hosts and a reasonable price. Felt very clean.

Cons:

Very small rooms and bathrooms with only a single bed able to fit.

2026-06-26 • via Nuitee