The City

Hotels
8.4 (2585 reviews)
New Elvet , Durham , gb
+447704525630

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Family rooms
Laundry
Luggage storage
Express check-in/check-out
Cycling
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Value for money
Cons:
Uncomfortable beds
No heating or hot water
Noise issues

Categories

Cleanliness
7.73
Several reviews highlighted cleanliness positively, but issues of discomfort suggest room for improvement.
Service
9.2
Numerous reviews praised the staff for being friendly and helpful, contributing positively to the experience.
Location
9.24
Reviews consistently mention the convenience of the location being central and accessible.
Room Quality
7.19
Mixed reviews regarding room quality, including complaints about uncomfortable beds but some positive aspects as well.
Amenities
8.22
Amenities provided were mentioned positively, though some guests noted the absence of breakfast.
Value for Money
8.68
Many reviews highlighted that the hotel offers good value given its location and facilities.
Food and Beverage
8.23
Positive mentions of the affordable pub and available drinks, despite no breakfast options.
Overall Experience
8.7
Guests expressed a generally positive sentiment about their stays, though some had specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:08

Property Description

Modern Comfort in Durham

Convenient Amenities: Enjoy a bar, free WiFi, and non-smoking rooms at The City Hotel. Benefit from dry cleaning services and luggage storage during your stay.

Cozy Accommodations: Relax in family rooms equipped with flat-screen TVs, private bathrooms, and city views. Rest easy with complimentary bed linen and towels provided.

Outdoor Relaxation: Unwind on the sun terrace or explore Durham through cycling activities. Don't miss nearby attractions like Stadium of Light and Sage Gateshead.

Book your stay at The City Hotel for a memorable experience in Durham.

Important information:

Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Guest Reviews

8.4
Based on 2585 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.24
Room Quality: 7.19
Amenities: 8.22
Value for Money: 8.68
Food and Beverage: 8.23
Overall Experience: 8.7
W
Whitley • solo_traveller • gb
7
Pros:

Room was clean. Good location.

Cons:

Mattress

2026-08-29 • via Nuitee
D
Daniel • extended_group • ca
9
2026-08-29 • via Nuitee
W
Ward • solo_traveller • gb
8
The City Hotel
Pros:

Near city centre. Able to walk over bridge and up into market place, to cathedral etc quickly. No need of a car. Room was comfortable, clean, well appointed, en suite, plenty of towels. Pleasant welcoming staff. Nice bar. Generous toiletries in room and courtesy tray. Nice big telly. Lamps etc all worked. Packet of Ear plugs (!) on courtest tray but it was quiet the nights I stayed! Leaflet that Karaoke on Friday nights, so might have needed them then! Bus stop nearby if needed transport, plus park and ride bus to get up into steep town. Good taxi contact too.

Cons:

No lift if disabled. Extra stairs to various rooms. Did not do any breakfasts or any food. But a pastie shop 2 doors down, a pub nearby and a little shop over road. Plenty of eateries over bridge.

2026-08-28 • via Nuitee
S
Sally • solo_traveller • au
8
2026-08-28 • via Nuitee
W
whitmore • solo_traveller • gb
8
Great place
Pros:

We liked how close to the center it was. We didn't mind the traffic as we already live on a busy road options for an iron and mini fridge and friendly staff.

Cons:

No option for breakfast

2026-08-28 • via Nuitee
D
DaceW • solo_traveller • gb
6
Pros:

All was good thank you 😊

Cons:

Toilet was really loud and you can hear other rooms is well going to it.

2026-08-27 • via Nuitee
B
Brian • solo_traveller • gb
9
2026-08-27 • via Nuitee
E
Elizabeth • solo_traveller • gb
8
Pros:

Room good size and beds very comfy.

2026-08-26 • via Nuitee
L
Lisa • solo_traveller • gb
4
Pay a bit more and go elsewhere
Pros:

The location - sort of

Cons:

Very noisy road. Very noisy upstairs who stomped on the ceiling. A bit hostel like tbh.

2026-08-26 • via Nuitee
J
Jennifer • family_with_children • nz
9
Cool, and clean, small hotel above pub with super helpful staff. Close to all the sites.
Pros:

The staff was incredible. There was an issue with another room that they solved promptly and made compensation to us for any inconvenience. The room was ample, and everything we needed they helped with. Also wasn't noisy at all as pub closed around 11pm in the week.

2026-08-25 • via Nuitee
A
Alessandra • couple • it
9
Pros:

Camera recentemente ristrutturata, molto bella e ampia. pulizia ok. è vicina al centro città, locali e attrazioni turistiche si raggiungono a piedi.

Cons:

Stanza molto rumorosa, in quanto affaccia su una strada trafficata. Fare una convenzione con un parcheggio nei dintorni, per offrire un servizio in più al cliente e visto i prezzi del parcheggio su strada

2026-08-25 • via Nuitee
L
Lydia • couple • es
10
Perfecto para una estancia corta
Pros:

El hotel es sencillo pero está muy bien ubicado. Hay un parking de pago muy cerca para dejar el coche con tranquilidad.
Habitación y baño con todo lo necesario. La chica que nos atendió era encantadora. Volvería sin duda.

Cons:

No tengo nada que señalar

2026-08-23 • via Nuitee
A
Aleksandra • solo_traveller • gb
10
Pros:

Very friendly

2026-08-23 • via Nuitee
L
loraine • solo_traveller • gb
9
Clean and comfortable hotel
Pros:

The room was lovely with pretty finishing touches.

Cons:

The curtains and blinds didn't block out morning sunshine!

2026-08-23 • via Nuitee
L
loraine • solo_traveller • gb
9
Lovely hotel in centre of durham
Pros:

Lovely room
Friendly staff

Cons:

Window blinds/curtains didnt block light.

2026-08-23 • via Nuitee
G
Gillian Billings • solo_traveller • gb
8
Pros:

Location and staff are lovely

2026-08-22 • via Nuitee
M
Madeleine • extended_group • se
4
Dåligt 👎🏽
Pros:

Läget är perfekt, ligger precis mitt bland alla pubar, barer och restauranger och vackra promenad stråk.
Sköna sängar

Cons:

Vi fick lägenheten som låg på översta våningen, (den kostade 3600 svenska kr. för 2 nätter) men den var absolut inte värd den summan. Vi upplevde den inte välstädad.
Duschen var trasig och skulle lagas på fredagen ( vi kom på måndag) det märkte vi först på kvällen när vi skulle duscha..

2026-08-21 • via Nuitee
L
Lynn • solo_traveller • gb
10
Pros:

Write on your doorstep in the centre of everything the room was lovely very quirky and the best part you don’t have to check out till 11 so you can have a lay in

2026-08-21 • via Nuitee
D
David • solo_traveller • us
10
2026-08-20 • via Nuitee
H
Heather • solo_traveller • gb
9
2026-08-20 • via Nuitee