The City

Hotels
8.4 (2607 reviews)
New Elvet , Durham , GB
+447704525630

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Family rooms
Laundry
Luggage storage
Express check-in/check-out
Cycling
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Value for money
Cons:
Uncomfortable beds
No heating or hot water
Noise issues

Categories

Cleanliness
7.73
Several reviews highlighted cleanliness positively, but issues of discomfort suggest room for improvement.
Service
9.2
Numerous reviews praised the staff for being friendly and helpful, contributing positively to the experience.
Location
9.24
Reviews consistently mention the convenience of the location being central and accessible.
Room Quality
7.19
Mixed reviews regarding room quality, including complaints about uncomfortable beds but some positive aspects as well.
Amenities
8.22
Amenities provided were mentioned positively, though some guests noted the absence of breakfast.
Value for Money
8.68
Many reviews highlighted that the hotel offers good value given its location and facilities.
Food and Beverage
8.23
Positive mentions of the affordable pub and available drinks, despite no breakfast options.
Overall Experience
8.7
Guests expressed a generally positive sentiment about their stays, though some had specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:08

Property Description

Modern Comfort in Durham

Convenient Amenities: Enjoy a bar, free WiFi, and non-smoking rooms at The City Hotel. Benefit from dry cleaning services and luggage storage during your stay.

Cozy Accommodations: Relax in family rooms equipped with flat-screen TVs, private bathrooms, and city views. Rest easy with complimentary bed linen and towels provided.

Outdoor Relaxation: Unwind on the sun terrace or explore Durham through cycling activities. Don't miss nearby attractions like Stadium of Light and Sage Gateshead.

Book your stay at The City Hotel for a memorable experience in Durham.

Important information:

Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Location

Guest Reviews

8.4
Based on 2607 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.24
Room Quality: 7.19
Amenities: 8.22
Value for Money: 8.68
Food and Beverage: 8.23
Overall Experience: 8.7
L
luciluno2 • solo_traveller • gb
8
Clean & Good Value for Money - Would Recommend
Pros:

The person who checked my daughter in was friendly and helpful. It was clean and comfortable. Good value for money. She had a nice stay.

2026-09-19 • via Nuitee
N
Nick • solo_traveller • gb
7
Pros:

Location

Cons:

Room was a bit small.

2026-09-18 • via Nuitee
K
Kerttu • solo_traveller • ch
10
A short but sweet stay at the City, well worth the money.
Pros:

The one-person room I was in was cute and cozy. It had everything needed for my one-night stay, and some friendly little welcome treats. The bed was also good quality and I slept well. There wasn't any breakfast, but there are lovely cafés quite near, as it is at a very central location.

Cons:

Since the adjacent pub was not open yet at the check-out time, I didn't find a way to have my luggage stored for the day, which would've been quite practical.

2026-09-18 • via Nuitee
C
Caroline • couple • gb
7
Idiosyncratic, nice rooms.
Pros:

Location was perfect. The City doesn't offer breakfast.

Cons:

It was relatively noisy and the blind was stuck.

2026-09-18 • via Nuitee
S
stevenwait • solo_traveller • gb
10
great location, great value, 24 hour access
Pros:

great location, great value, 24 hour access

2026-09-18 • via Nuitee
A
Alan • solo_traveller • gb
8
Comfortable, good value room right in the centre of Durham.
Pros:

Great location, right in the centre of Durham, beside the Elvet bridge. Large, comfortable en-suite room. Excellent decorative condition. Friendly staff (in the pub).

Cons:

My room was at the front of the building, so some road noise at times, although not at night. I didn’t find it troublesome but some people might.

2026-09-17 • via Nuitee
M
Mattwsmith • solo_traveller • gb
10
2026-09-15 • via Nuitee
K
Karen Goldstone • extended_group • gb
8
Perfect room for a short stay in Durham
Pros:

Good value for money

Cons:

n/a

2026-09-13 • via Nuitee
S
Steven • solo_traveller • gb
9
Pros:

Our twin room was at the back of the building, so there was no view, but also no noise.
The City is in a great location, close to eateries and attractions.

Cons:

No complaints about anything.

2026-09-12 • via Nuitee
S
Stephane • solo_traveller • fr
5
Pros:

Bien placé pour visiter Durham.

Cons:

On n'a pas aimé l'odeur de tabac dans la chambre (pourtant non-fumeur), et le bruit important de la rue.

2026-09-12 • via Nuitee
J
Jun • solo_traveller • jp
9
Pros:

広いし、清潔感があった。ロケーションも良かった。

Cons:

Wifiは改修工事とかで、繋がりが良くなかったがたまたまだと理解

2026-09-10 • via Nuitee
N
Nancy • solo_traveller • gb
8
Great find and great location.
Pros:

Spacious room, modern and clean. Main light in bathroom wasn't working but there was a light over the sink so it didn't bother us. Manager was friendly and the bar downstairs had a good atmosphere and as we were on 2nd we didn't here any noise from there.

Cons:

The windows were single pained so it was a little noisy in the early hours from street noisy, people and sirens.
No parking but we paid to park at a nearby hotel.

2026-09-10 • via Nuitee
L
Lynn • couple • gb
10
Pros:

Very quirky i’m lovely location fantastic would highly recommend and Book again

2026-09-09 • via Nuitee
P
Pablo • family_with_children • ar
9
Todo perfecto segun lo esperado
2026-09-09 • via Nuitee
S
Stergios • solo_traveller • gr
10
2026-09-09 • via Nuitee
M
Maciej • couple • gb
9
2026-09-09 • via Nuitee
S
Susan • solo_traveller • gb
8
Pros:

Location and price

Cons:

I would up grade to double bed room in future. Yes I would go back.

2026-09-08 • via Nuitee
D
Davidson • family_with_children • gb
8
The room was very clean and staff were great
Pros:

I enjoyed the hotel but the room was noisy and traffic affected sleeping. The visit was to relax so we were quite tired the following morning and came home early.

Cons:

Room location. Too noisy though.

2026-09-08 • via Nuitee
L
L A'B • solo_traveller • gb
5
2026-09-08 • via Nuitee
I
Ian • couple • gb
7
Pros:

Great location in the city centre.
Decent room. Nice and clean

Cons:

Our room was at the front and on the main street so it was noisy from traffic all night and noisy from people on a Saturday night. No double glazing unfortunately. Room at back might have been better

2026-09-07 • via Nuitee