citizenM New York Times Square

Hotels
9.2 (4947 reviews)
218 West 50th Street , New York , us

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
High-quality amenities
Cons:
Small rooms
Cleanliness issues
Inconvenient room layout

Categories

Cleanliness
8.6
Some reviews indicated issues with room cleanliness, such as hair and dirt on bedding.
Service
9.57
Staff was described as friendly and helpful across multiple reviews.
Location
10
Multiple reviews praised the excellent location near attractions.
Room Quality
8.06
Several reviews mentioned the rooms as small and inconveniently laid out.
Amenities
9.09
Positive mentions of the rooftop bar and modern features, despite some limitations.
Value for Money
9.55
Overall, the guests felt the experience matched the price, considering location.
Food and Beverage
9.1
Breakfast received positive feedback for its quality and variety.
Overall Experience
9.6
Overall satisfaction was high despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:45

Property Description

Prime Location in Manhattan
Situated minutes away from iconic landmarks like Times Square, Central Park, and Rockefeller Center, citizenM offers a convenient and vibrant stay in the heart of Manhattan.

Tech-Savvy Rooms and Personalized Experience
Enjoy modern amenities like flat-screen TVs, room iPads for personalized control, and free streaming services via Chromecast. Stay connected with free high-speed Wi-Fi and experience seamless check-in with the citizenM app.

Unique Dining and Relaxation Options
Indulge in a diverse breakfast buffet, including options for vegans and vegetarians. Unwind at the state-of-the-art fitness center, outdoor terraces, and exclusive rooftop bar with panoramic city views.

Ready to elevate your NYC experience? Book your stay at citizenM New York Times Square now!

Important information:

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.

The property accepts credit cards and debit cards. Cash is not accepted.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Location

Guest Reviews

9.2
Based on 4947 reviews
Cleanliness: 8.6
Service: 9.57
Location: 10
Room Quality: 8.06
Amenities: 9.09
Value for Money: 9.55
Food and Beverage: 9.1
Overall Experience: 9.6
L
Leigh extended_group gb
9
Pros:

The room was cosy and had a lovely view out of the window. The interior design of the room and the over hotel was lovely.

Cons:

That breakfast wasn’t included but it was decently priced.

2026-08-29 via Nuitee
T
Trevor solo_traveller gb
5
2026-08-29 via Nuitee
V
Vachik solo_traveller am
10
2026-08-29 via Nuitee
J
Jucel couple au
8
It is very good and we enjoyed our stay
Pros:

It is very near and walkable to Time square.
Very near the subway
A block away from souvenir stores
The staff are very helpful and approachable
Breakfast is available
They clean the room everyday

Cons:

The entrance is hard to find
At night the Lobby the Ambiance is too dark
No coffee or tea maker in the room you need to buy at their restaurant all the time you need it aside from in the morning when you are having breakfast that you have to pay $25 each day

2026-08-28 via Nuitee
A
anne family_with_children fr
10
2026-08-28 via Nuitee
J
Joao couple pt
10
2026-08-28 via Nuitee
H
Helen extended_group gb
7
Great stay - I would visit again over other hotels in the area
Pros:

the iced cold brew made for me at breakfast was the highlight of my stay. The breakfast itself was pretty good as well - options felt healthy and diverse. Bed super comfortable - everything I needed in the room.

Cons:

the staff were a little surly

2026-08-28 via Nuitee
R
Reuben family_with_children gb
9
2026-08-28 via Nuitee
M
Marcos extended_group us
9
convenient location with a efficient set-up (for a solo trip)
Pros:

I liked the familiarity that citizenM provides. I've stayed in other locations and it was a safe bet knowing what to expect of the room, how check-in would work, and that it's just a nice place to look at in the lobby

Cons:

during my stay, construction on one of the elevators was happening on my floor for hours during the morning and afternoon. it was pretty loud but it won't be a forever-thing

2026-08-28 via Nuitee
G
Glendalis solo_traveller pr
8
Muy bueno
Pros:

ubicacion y el personal amable las toallas del baño muy buenas.

Cons:

no me gusto la ubicacion de la cama porque esta pegada a la pared y solo tiene un lado para poder subirse y bajarse de ella para dos personas es incomodo.Pero de lo demas todo excelente!

2026-08-26 via Nuitee
I
Ilan couple il
9
Great hotel at the heart of Manhattan
Pros:

Prefect location at the heart of the theater district. Modern and cozy hotel. Great breakfast.

Cons:

The design need to get used to. Not enough storage

2026-08-26 via Nuitee
U
UpstateMom solo_traveller us
9
Pros:

I always like hearing folks from around the world speaking different languages and enjoying their time in the City. The location works well for me.

2026-08-26 via Nuitee
A
Anthony couple be
9
Hôtel super agréable.
Pros:

L’emplacement, la propreté, l’ambiance de l’hôtel.

Cons:

Rien

2026-08-25 via Nuitee
T
Terrance solo_traveller us
10
2026-08-25 via Nuitee
J
Javed couple sa
8
2026-08-25 via Nuitee
L
Lafrogne couple fr
10
Hôtel très chic confortable et calme en plein cœur de Times Square
Pros:

La proximité géographique en plein cœur de Times Square, des stations de métro (1 min à 3 min en fonction de la ligne), le confort, le calme, la beauté des lieux, le personnel très à l’écoute, poli et agréable, l’effet très chic de l’hôtel, le salon cocooning et la terrasse au rez-de-chaussée, le roof-top pour boire un verre en soirée, le p’tit dej très varié et délicieux, réception ouverte 24h/24, la prise en charge gracieuse de nos bagages en Check out qui nous permet de nous balader avant de reprendre l’avion.

Cons:

Rien à signaler

2026-08-25 via Nuitee
Y
Yoaz Lazarovitz solo_traveller il
8
2026-08-24 via Nuitee
C
Carla couple it
10
New York n.1
Pros:

Arredi di design, vista sulla città, colazione super, assenza di pagamento del deposito!

Cons:

Divieto di accesso al roof bar per i minorenni

2026-08-24 via Nuitee
A
Andrés couple es
10
2026-08-24 via Nuitee
L
Lee couple us
10
2026-08-24 via Nuitee