citizenM New York Times Square

Hotels
8.7 (4703 reviews)
218 West 50th Street , New York , US
+1 212-461-3638

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent central location near Times Square and theatres
Friendly, helpful and attentive staff
Very clean rooms and public areas
Comfortable beds and smart in-room controls (iPad)
Good breakfast service for many guests
Cons:
Rooms are frequently small/compact with limited storage
Some guests find the price high for room size (value concerns)
Occasional missing in-room items reported (no glasses, no water)
Limited or disappointing specific breakfast items for some (no waffles/pancakes)
Some street noise reported on higher floors

Categories

Cleanliness
9.2
Consistently praised across reviews ("clean", "Propreté irréprochable", "נקי"), rooms and public areas noted as very clean.
Service
9.4
Staff repeatedly described as friendly, helpful and going above and beyond (help with room issues, welcoming bar staff), strong positive service sentiment.
Location
9.8
Overwhelmingly positive — repeatedly cited as 'prime', steps from Times Square and theatres, great for sightseeing and subway access.
Room Quality
7.2
Rooms are functional and comfortable but frequently described as small or compact with limited storage; some view complaints and lack of amenities in-room (no glasses/water).
Amenities
8.4
Good amenities noted (rooftop bar, iPad controls, comfortable bedding, breakfast available) though a few specific misses (no drinking glasses, no water in one report).
Value for Money
7.6
Mixed sentiment: several guests call it good value for Manhattan while at least one explicitly says 'very expensive' for a small room — overall slightly below target.
Food and Beverage
8.5
Breakfast is generally praised as good and sufficient to start the day, though some small complaints about specific items (missing waffles/pancakes) appear.
Overall Experience
9.5
Overall stays described as enjoyable and comfortable with friendly staff, great location and clean rooms — positive overall impression despite small rooms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Prime Location in Manhattan
Situated minutes away from iconic landmarks like Times Square, Central Park, and Rockefeller Center, citizenM offers a convenient and vibrant stay in the heart of Manhattan.

Tech-Savvy Rooms and Personalized Experience
Enjoy modern amenities like flat-screen TVs, room iPads for personalized control, and free streaming services via Chromecast. Stay connected with free high-speed Wi-Fi and experience seamless check-in with the citizenM app.

Unique Dining and Relaxation Options
Indulge in a diverse breakfast buffet, including options for vegans and vegetarians. Unwind at the state-of-the-art fitness center, outdoor terraces, and exclusive rooftop bar with panoramic city views.

Ready to elevate your NYC experience? Book your stay at citizenM New York Times Square now!

Important information:

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.

The property accepts credit cards and debit cards. Cash is not accepted.

When booking more than 10 rooms, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Location

Guest Reviews

8.7
Based on 4703 reviews
Cleanliness: 9.2
Service: 9.4
Location: 9.8
Room Quality: 7.2
Amenities: 8.4
Value for Money: 7.6
Food and Beverage: 8.5
Overall Experience: 9.5
V
Valerie • couple • us
8
Pros:

Decore, roofbar,,and the customer service was absolutely professional 👏

Cons:

How the bed position was

2026-11-07 • via Nuitee
J
Jacqueline • couple • us
8
Pros:

The facility and room were very clean and comfortable

Cons:

access to the bed

2026-11-07 • via Nuitee
H
haim • couple • il
10
2026-11-03 • via Nuitee
A
Antonio • couple • es
8
2026-11-02 • via Nuitee
R
Rebecca • family_with_children • gb
10
2026-11-02 • via Nuitee
N
Nik • solo_traveller • gb
9
2026-11-02 • via Nuitee
N
Nurzaada • solo_traveller • us
10
Pros:

Location, room, staff.

2026-10-30 • via Nuitee
C
Christian • family_with_children • at
8
Sehr gute Lage , gutes Frühstück
Pros:

Lage

Cons:

Zimmer könnte größer sein

2026-10-30 • via Nuitee
C
conrad • family_with_children • de
8
2026-10-30 • via Nuitee
J
JEN-TANG • couple • tw
9
2026-10-28 • via Nuitee
C
Christopher Paul • couple • gb
9
Check out the rooftop bar and enjoy exploring Manhattan!
Pros:

Location was prime and clean. For Manhattan a good value for the price. Staff went above and beyond to ensure we were comfortable. Breakfast is nice and gets you ready for a day walking around the city!

Cons:

Nothing in particular, some issues waiting for the lifts and an initial mix up with the room staff went above and beyond to fix the issue the moment I raised it!

2026-10-28 • via Nuitee
K
Karla Zarabia • couple • ec
10
Excepcional
Pros:

Cercano a muchas atracciones. Fácil de caminar desde ahi hacia time square. Muchísimas opciones de restaurante en los alrededores.

2026-10-28 • via Nuitee
N
Nicole • solo_traveller • us
9
2026-10-27 • via Nuitee
I
Irina • couple • gb
8
Pros:

A bit older compare to the other CitizenM hotels. But in general similar experience. And the location is great.

2026-10-26 • via Nuitee
S
STEFANO • solo_traveller • it
10
2026-10-26 • via Nuitee
T
Tomas • couple • lt
9
2026-10-26 • via Nuitee
J
jenny • couple • fr
10
Hôtel au top en plein coeur de Manathan
Pros:

L'emplacement de l'hôtel en plein coeur de time Square est très appréciable pour découvrir Manathan.
La gentillesse et la disponibilité du personnel lorsque nous avons eu besoin d'eux.
La chambre est très fonctionnelle et lumineuse et le lit très confortable.
Propreté irréprochable

Cons:

Rien

2026-10-25 • via Nuitee
N
Natalie • couple • us
10
2026-10-25 • via Nuitee
T
Tal • solo_traveller • il
8
2026-10-24 • via Nuitee
C
Cgamboa • solo_traveller • gb
7
2026-10-24 • via Nuitee