Crystal Crown Hotel Kuala Lumpur

Hotels
7.4 (679 reviews)
No 3 Jalan Jambu Mawar Off Jalan Kepong , Kuala Lumpur , MY
+60 3-6259 4422

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Affordable price
Cons:
Unclean towels
Noisy environment
Poor entertainment options

Categories

Cleanliness
6.31
Several mentions of unclean towels and room conditions negatively affecting overall cleanliness.
Service
7.78
Staff responsiveness noted, but lack of coordination and poor issue resolution highlighted.
Location
8.32
Conveniently located near malls, which is favorable for guests.
Room Quality
7.27
Rooms described as clean and comfortable, albeit with some issues like hair from previous occupants.
Amenities
6.3
Requests for better entertainment options and functional appliances noted.
Value for Money
8.26
Affordability noted positively, which adds to perceived value.
Food and Beverage
7.31
Breakfast concerns raised, but not heavily critiqued overall.
Overall Experience
7.68
Overall satisfaction was decent but with various highlighted issues affecting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:14

Property Description

Convenient Location
Located in Kuala Lumpur near popular attractions such as Federal Territory Mosque and Putra World Trade Centre.

Comfortable Accommodation
Enjoy well-equipped rooms with modern amenities including flat-screen TVs, private bathrooms, and free WiFi.

Great Facilities
Indulge in on-site dining options, entertainment staff, and a concierge service for a memorable stay.

Book your stay at Crystal Crown Hotel Kuala Lumpur now for an unforgettable experience!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the property does not accept debit cards.

Breakfast included is entitled for 2 guest only. Children 6 years old below are free of charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

7.4
Based on 679 reviews
Cleanliness: 6.31
Service: 7.78
Location: 8.32
Room Quality: 7.27
Amenities: 6.3
Value for Money: 8.26
Food and Beverage: 7.31
Overall Experience: 7.68
R
Rokanatnam • solo_traveller • my
7
NIL
Pros:

I M NOT TAKE ANY BFAST

Cons:

NO COMMENT

2026-10-13 • via Nuitee
H
Heel • couple • my
10
2026-10-11 • via Nuitee
F
ffc • solo_traveller • my
7
2026-10-10 • via Nuitee
A
Abiraamie • couple • my
4
2026-10-07 • via Nuitee
M
Mei Ling • couple • my
5
2026-10-07 • via Nuitee
K
Khai husna • solo_traveller • my
6
Pros:

The environment is okay
Location okay
Parking okay

Cons:

But.....
1st nyte.. The keetle is not working
The television was problem
N suddenly no power in the room..
Feel a bit down coz before this I love the hotel but now have the consider...

2026-10-07 • via Nuitee
H
Hussin • couple • my
10
2026-09-19 • via Nuitee
G
Genevieve • couple • sg
7
2026-09-14 • via Nuitee
S
Soon Keat • extended_group • my
8
会再回住
Pros:

柜台人员态度很好，房间很舒适，清洁。

Cons:

冲凉房需改进

2026-09-12 • via Nuitee
M
Mario • solo_traveller • nl
1
Ongemakkelijk
Pros:

Was ok

Cons:

Toilet bril en douchebak versleten

2026-09-11 • via Nuitee
T
Tham • couple • my
10
2026-09-08 • via Nuitee
H
Ho • couple • my
5
The staff is helpful to change room at last
Pros:

Easy access to town

Cons:

Parking problem and noisy room facing main road and can’t not sleep at night

2026-09-07 • via Nuitee
G
G Thinahran • solo_traveller • my
8
2026-09-06 • via Nuitee
N
N.A • solo_traveller • my
9
2026-09-05 • via Nuitee
N
N.A • solo_traveller • my
9
2026-09-05 • via Nuitee
F
farah • couple • my
9
very good place to stay
Pros:

everything

Cons:

none

2026-09-03 • via Nuitee
K
Khairulnazri • family_with_children • my
9
2026-09-02 • via Nuitee
M
Mohd Rasul Affendi • solo_traveller • my
7
Bersebelahan dengan shopping mall.
Pros:

Keadaan tenang..econ sejuk.

Cons:

Ada tetamu yg hempas pintu x tau dh mlm .masih hendak hempas pintu.
Roti canai keras n rendang ayam pun keras..yg lain ok.

2026-08-31 • via Nuitee
A
Asdila • couple • my
10
2026-08-31 • via Nuitee
S
Saari • solo_traveller • my
8
Ok
Pros:

Good

Cons:

No

2026-08-31 • via Nuitee