Crystal Crown Hotel Kuala Lumpur

Hotels
7.4 (656 reviews)
No 3 Jalan Jambu Mawar Off Jalan Kepong , Kuala Lumpur , my
+60 3-6259 4422

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Affordable price
Cons:
Unclean towels
Noisy environment
Poor entertainment options

Categories

Cleanliness
6.31
Several mentions of unclean towels and room conditions negatively affecting overall cleanliness.
Service
7.78
Staff responsiveness noted, but lack of coordination and poor issue resolution highlighted.
Location
8.32
Conveniently located near malls, which is favorable for guests.
Room Quality
7.27
Rooms described as clean and comfortable, albeit with some issues like hair from previous occupants.
Amenities
6.3
Requests for better entertainment options and functional appliances noted.
Value for Money
8.26
Affordability noted positively, which adds to perceived value.
Food and Beverage
7.31
Breakfast concerns raised, but not heavily critiqued overall.
Overall Experience
7.68
Overall satisfaction was decent but with various highlighted issues affecting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:14

Property Description

Convenient Location
Located in Kuala Lumpur near popular attractions such as Federal Territory Mosque and Putra World Trade Centre.

Comfortable Accommodation
Enjoy well-equipped rooms with modern amenities including flat-screen TVs, private bathrooms, and free WiFi.

Great Facilities
Indulge in on-site dining options, entertainment staff, and a concierge service for a memorable stay.

Book your stay at Crystal Crown Hotel Kuala Lumpur now for an unforgettable experience!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the property does not accept debit cards.

Breakfast included is entitled for 2 guest only. Children 6 years old below are free of charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Adults stay for MYR 75 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 656 reviews
Cleanliness: 6.31
Service: 7.78
Location: 8.32
Room Quality: 7.27
Amenities: 6.3
Value for Money: 8.26
Food and Beverage: 7.31
Overall Experience: 7.68
K
KANNADAS • couple • my
10
Pros:

Good to stay

2026-07-23 • via Nuitee
A
AZLINNA • couple • my
8
comfort and good
Pros:

All about the hotel

Cons:

nothing

2026-07-20 • via Nuitee
B
Bai Neo • solo_traveller • my
10
Pros:

Bilik dan ruang

Cons:

Tiada

2026-07-20 • via Nuitee
M
MOHD AFIDENI • couple • my
10
2026-07-16 • via Nuitee
L
Lee Yee • solo_traveller • my
8
2026-07-14 • via Nuitee
A
Andrew • couple • my
6
Nothing to complain
Pros:

Old .. due for refresh

Cons:

Old.. there is this stinky smell

2026-07-11 • via Nuitee
R
Raja nur amirah • couple • my
10
2026-07-10 • via Nuitee
E
Ei • couple • my
7
2026-07-09 • via Nuitee
المرزوقي • couple • om
7
Pros:

بلقرب من المول منطقه غير مزدحمه

Cons:

لا يوجد مرافق مثل حوض او جم وغيره بعيد نوعا ما من المدينه

2026-07-08 • via Nuitee
S
Shereen • solo_traveller • my
10
Pros:

The room because I get the Ruby King bedroom, and the free parking is the most importantly. Value for money.

Cons:

Just the shower thing, maybe the water can be adjust more warm.

2026-07-05 • via Nuitee
A
Aida • couple • my
10
Excellent
Pros:

Clean environment

Cons:

Food

2026-07-05 • via Nuitee
S
Sai Darshini • solo_traveller • my
10
2026-07-04 • via Nuitee
Y
Yoichiro • solo_traveller • th
4
No comment
Pros:

Just renovated that the room was clean.

Cons:

TV very small and no smart TV that cannot connect to YouTube or Netflix.
AC hard to control that too cold.
Spa etc under renovation that no facility to enjoy at this hotel.

2026-07-01 • via Nuitee
A
ARIP • couple • my
8
2026-06-30 • via Nuitee
L
low • couple • my
1
呸
Pros:

呸

Cons:

呸

2026-06-29 • via Nuitee
L
leong hong • solo_traveller • my
10
2026-06-27 • via Nuitee
N
Nik • extended_group • my
8
2026-06-20 • via Nuitee
I
Iffah Madihah • couple • my
9
Pros:

Good place to stay and really comfortable room

2026-06-14 • via Nuitee
V
Viji • solo_traveller • my
3
2026-06-13 • via Nuitee
S
Shazali • solo_traveller • my
7
2026-06-09 • via Nuitee