City Inn

Hotels
Lot 275 - 276, Abell Road, Kuching, Sarawak, Malaysia , Kuching , my

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Value for money
Spacious rooms
Cons:
Cleanliness issues
Staff professionalism
Room condition concerns

Categories

Cleanliness
6.35
Some guests mentioned cockroaches and basic cleanliness concerns.
Service
7.32
Service was described as generally helpful, but there were concerns about staff's awareness regarding double charging for tourism tax.
Location
7.86
The location is noted as excellent, especially for access to amenities and transport.
Room Quality
6.31
Rooms described as small and in need of updates; some maintenance issues noted.
Amenities
7.84
Good amenities included water dispensers and basic services.
Value for Money
8.29
Considered good value given the price range.
Food and Beverage
6.85
Nearby dining options rated positively.
Overall Experience
6.82
A mixed experience with both positive and negative elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:17

Property Description

City Inn boasts a prime location near popular attractions in Kuching, offering convenience and comfort for your stay.

Central Location: Situated near St. Thomas's Cathedral and Sarawak Musuem, City Inn provides easy access to key landmarks in the city.

Comfortable Accommodation: Guests can enjoy air-conditioned rooms with modern amenities such as a flat-screen TV, kettle, and city views.

Convenient Facilities: With 24-hour room service, front desk assistance, and free WiFi, City Inn ensures a hassle-free stay in Kuching.

Book your stay at City Inn now to experience a blend of urban convenience and warm hospitality.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: KCH

Location

Guest Reviews

Cleanliness: 6.35
Service: 7.32
Location: 7.86
Room Quality: 6.31
Amenities: 7.84
Value for Money: 8.29
Food and Beverage: 6.85
Overall Experience: 6.82
E
eric • solo_traveller • fr
10
Pros:

Personnel tres gentil, serviable...👍

2026-08-18 • via Nuitee
A
Abdullah Bin Mudin • solo_traveller • my
7
2026-08-14 • via Nuitee
P
prestij • solo_traveller • my
4
2026-08-05 • via Nuitee
A
Andy • solo_traveller • my
8
2026-06-01 • via Nuitee
A
As Ak Niong • family_with_children • my
8
2026-06-01 • via Nuitee
I
Ivan • couple • my
8
2026-02-25 • via Nuitee
L
Ling • family_with_children • my
8
Pros:

Quite c9lean

2026-01-19 • via Nuitee
D
Doris • family_with_children • at
8
2026-01-13 • via Nuitee
A
Andy • family_with_children • my
7
Pros:

"I enjoy staying here as the location is excellent, it offers great value for money, and the rooms are large and clean."

Cons:

"Cockroaches in the bathroom need to be addressed by management. Also, a friendlier and more smiling staff would be much appreciated."

2025-12-28 • via Nuitee
J
JOSEPH • family_with_children • my
6
tilam dan cadar serta deco dlm bilik mesti upgrade
Pros:

air kuat👍🏻

Cons:

bilik kurang memuaskan.agak berbau

2025-12-27 • via Nuitee
M
Mohd Baizuri • extended_group • my
8
Bersih dan selesa
Pros:

Boleh check in awal kalau ada kekosongan bilik, housekeeping hari2 bersihkan bilik,tukar tuala,bilik /bilik air luas,air kuat dan yg paling penting ada ruang selesa untuk solat

Cons:

Wi-Fi perlahan sangat

2025-11-15 • via Nuitee
J
JESPER • family_with_children • my
9
2025-11-04 • via Nuitee
H
Hadzyan • family_with_children • my
5
2025-11-03 • via Nuitee
J
Jie Ling • solo_traveller • sg
6
STAFF COLLECTS TOURISM TAX AGAIN WITHOUT CHECKING
Pros:

DO NOT DOUBLE PAY THE MALAYSIAN TOURISM TAX TO STAFF. When you book on booking.com, the platform already collects the tourism tax. But the staff will collect it again at check-in without checking or asking. DO NOT PAY IT AGAIN. We only realised when checking our receipt.

Location is decent and near amenities. Price is value for money. Cleanliness is basic but the whole floor smells like cigarettes. No frills. Good that has water dispenser

Cons:

The staff doesn’t even check or ask before collecting tourism tax. It is strange they are not aware to check if the guest already paid. This seems like an accounting problem.

2025-10-15 • via Nuitee
P
Panichella • family_with_children • ca
6
You get what you paid for.
Pros:

It had lots of good restaurants around it. The beds were good. Staff were always smiling and ready to help.

Cons:

I had a room on the 4th floor and no wifi reaches there so they found me a room in the 3rd flood wifi worked great there. The 2 rooms I had had leaky sinks. 1st room had ants but second was ok

2025-10-14 • via Nuitee
M
maxxff88 • family_with_children • pl
7
Best location for bako bus pick up
Pros:

Very nice staff, friendly and welcoming, free water distributor, location is perfect for bako bus stop (the bus stop is just vis a vis the hotel)

Cons:

Very small room, there was hardly any space to put your suitcase. The a/c needs cleaning/fumigation. The room needs some refreshing or renovation.

2025-10-09 • via Nuitee
A
Abdul Manap • family_with_children • my
5
2025-09-30 • via Nuitee
S
Sanayah • family_with_children • my
9
2025-09-15 • via Nuitee
K
Karl • couple • be
8
Goeie prijs kwaliteit
Pros:

Locatie, 24h security, lage prijs

Cons:

Verouderde kamer, badkamer verouderd

2025-09-15 • via Nuitee
K
Karl • couple • be
8
2025-09-15 • via Nuitee