Holiday Inn Express & Suites San Antonio - Brooks City Base by IHG

Hotels
•
Holiday Inn Express
8.4 (638 reviews)
8222 City Base Landing , San Antonio , US
+1 210-337-3723

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly Staff
Good Location
Clean Rooms
Nice Breakfast
Cons:
Cleanliness Issues
Sofa Bed Uncomfortable
Coffee Poor Quality

Categories

Cleanliness
7.61
Mixed reviews; some rooms had issues with cleanliness.
Service
9.08
Staff was consistently friendly and helpful.
Location
9.12
Convenient area near shopping and dining.
Room Quality
8.07
Overall rooms were good but some had issues with the sofa bed.
Amenities
8.1
Decent amenities, but some equipment like vending machines need improvement.
Value for Money
8.06
Generally good value for the services provided.
Food and Beverage
8.61
Breakfast was praised, though some items lacked variety.
Overall Experience
8.58
Positive overall experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:00

Property Description

Modern Comforts and Convenience

Featuring free WiFi and an inviting outdoor pool, Holiday Inn Express & Suites San Antonio Brooks City Base offers a perfect blend of modern comforts and convenience. Each room is equipped with Cable TV, a microwave, and a refrigerator for a relaxing stay.

Fitness and Hospitality

Stay active at the on-site fitness centre and enjoy the warm hospitality of the 24-hour front desk. With free parking available, your stay at Holiday Inn Express & Suites San Antonio Brooks City Base is both convenient and stress-free.

Ideal Location

Conveniently situated just 10 minutes from the AT&T Center and 8.5 miles from downtown San Antonio, this hotel offers easy access to the city's attractions. Don't miss out on the opportunity to experience comfort and convenience at Holiday Inn Express & Suites San Antonio Brooks City Base.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Location

Guest Reviews

8.4
Based on 638 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.1
Value for Money: 8.06
Food and Beverage: 8.61
Overall Experience: 8.58
K
Karina • extended_group • us
6
Mas o menos
Pros:

La recepcionista fue amable, las personas de limpieza tambien.

Cons:

El baño estaba tapado desde que llegamos, cuando lo reportamos nos informaron que mantenimiento no estaba en el sitio. Nos toco encontrar cucarachas en la habitacion.

2026-09-17 • via Nuitee
J
Jagger • couple • us
9
2026-09-17 • via Nuitee
N
Nohemi • family_with_children • us
10
2026-09-14 • via Nuitee
B
Belinda • extended_group • us
5
I wouldn’t stay at this location again unless we had no other options. The staff were great though. Very friendly and th
Pros:

I did like the location of the property. It was very close to restaurants and grocery stores.

Cons:

As soon as we checked in, we noticed that the toilet was not working. The beds are not too comfortable. There were spring, sticking out or the side of the bed and the mattresses seem worn out.

2026-09-13 • via Nuitee
K
Karene • couple • us
10
The staff was wonderful to us
Pros:

It was close to the hospital

Cons:

It was great

2026-09-11 • via Nuitee
M
Melba • family_with_children • us
4
Staff were polite but appeared overwhelmed with upkeep of this obviously older building. We will try another hotel next
Pros:

Location to our destination, highways, restaurants was our main reason for choosing, but there are other hotels in the area to choose for next time

Cons:

No hot water in first room, pool was green and staff sent to clean didn’t appear to know what they were supposed to do, breakfast was late but the eggs looked unappealing anyway.

2026-09-10 • via Nuitee
J
Jennifer • solo_traveller • us
3
2026-09-09 • via Nuitee
J
Jacqueline • solo_traveller • us
7
2026-09-08 • via Nuitee
J
Jennifer • couple • us
1
2026-09-06 • via Nuitee
S
Sheila • solo_traveller • us
8
2026-09-06 • via Nuitee
M
Maria de Lourdes • solo_traveller • mx
8
2026-09-01 • via Nuitee
B
Bernabe • couple • us
10
2026-09-01 • via Nuitee
T
Tirzah • couple • us
6
It was doable . Want return
Pros:

Nice staff

Cons:

Clogged shower. Wrong room given . Breakfast was not very good . Bed linens were rough . Lumpy beds.

2026-08-31 • via Nuitee
K
Kilby • family_with_children • us
1
Place needs a remodel
Pros:

That they said they were going to refund me the other 2 day still waiting for reply from the Gm still no luck

Cons:

That I haven’t got my refund or heard from the GM yet

2026-08-21 • via Nuitee
E
Eric • couple • us
7
2026-08-21 • via Nuitee
M
Mauro • couple • us
8
2026-08-17 • via Nuitee
T
Thuc Phan • family_with_children • us
8
It’s good for the prices
2026-08-17 • via Nuitee
J
Jason • couple • us
7
It was great.
Pros:

Clean

Cons:

They didn’t fix my room.

2026-08-14 • via Nuitee
T
Tim • solo_traveller • us
10
2026-08-12 • via Nuitee
G
galindo • couple • us
9
Was good, definitely going back. Stayed there before.
Pros:

Everything was good

Cons:

1) shower pressure was not good, hard to shower
2) top room lots of noise, kid running back and forth all the time, day and night.

2026-08-11 • via Nuitee