Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Central location on the Zócalo
Exceptional and helpful staff/concierge
Excellent breakfast buffet
Clean and comfortable rooms
Complimentary café/snacks and 24/7 snack bar
Great views from restaurant
Friendly reception and service
Highly recommended / guests would return
Cons:
Evening/public-square noise
Taxi/access difficulties during large events
Occasionally very noisy rooms (near freight/guest elevators)
Reported hair dryer not working properly in one room

Categories

Cleanliness
9.4
Multiple guests explicitly praised the hotel's cleanliness and housekeeping (described as 'very good' and 'really clean').
Service
9.3
Service and staff mentioned repeatedly as exceptional, helpful and responsive (concierge and reception singled out); strong positive sentiment overall.
Location
9.1
Location on the Zócalo is repeatedly praised for centrality and views, though guests noted occasional access issues for taxis during large events and evening noise from the square.
Room Quality
8.8
Rooms described as comfortable with good beds and attractive design, but there are specific complaints about a very noisy room (near freight/guest elevators) and one report of a hair dryer not working properly.
Amenities
9.3
Amenities receive strong praise: outstanding breakfast buffet, complimentary café/snacks, 24/7 snack bar and an on-site restaurant with a view; guests value these offerings.
Value for Money
9.2
Several guests explicitly noted good quality/price and strong recommendation to return, indicating perceived good value.
Food and Beverage
9.2
Breakfast buffet and food service are frequently described as excellent (food made to order, buffet praised repeatedly).
Overall Experience
9.3
Overall sentiment is highly positive with many guests stating they'd return or recommend; occasional issues (noise, logistics) noted but do not dominate the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Historic Charm and Modern Comforts

Located next to the National Cathedral, Zocalo Central & Rooftop Mexico City offers a blend of historic charm and modern comforts. The 1890’s-era building boasts refurbished rooms with contemporary décor and stunning views of the Zocalo. Enjoy free on-site parking, a rooftop terrace restaurant, and proximity to popular attractions like the Fine Arts Palace and Alameda Park.

Convenient Amenities and Services

Guests can indulge in the convenience of a front desk that arranges city tours and tickets to shows. Relax in the steam room or explore the bustling city with ease. The Polanco business district is a short drive away, and the airport is easily accessible within 20 minutes.

Culinary Delights and Cultural Exploration

Savor delicious meals at the rooftop restaurant while overlooking the Zocalo plaza. Immerse yourself in the vibrant culture of Mexico City by exploring its nearby landmarks and attractions. Book your stay at Zocalo Central & Rooftop Mexico City for an unforgettable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please take in consideration that the Restaurant "Balcón del Zócalo"; will be closed on September 15 from 1:00 pm and will reopen on Sunday 16 from 12:00 pm.

Please note that the included breakfast is served from 7:00 am to 10:00 am all week.

Please note that reservations of 10 or more rooms have a group policy, the hotel will contact you after booking.

Please note parking is subject to availability and valet may take up to 20 minutes pending traffic conditions.

Please note that service at the restaurant Balcon del Zocalo will be closed on December 24th from 20:00hrs and will be reopened the following day at 08:00hrs.

Please note that service at the restaurant Balcon del Zocalo will be closed on December 31st from 14:00hrs and will be reopened the following day.Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Guest Reviews

9.2
Based on 1981 reviews
Cleanliness: 9.4
Service: 9.3
Location: 9.1
Room Quality: 8.8
Amenities: 9.3
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 9.3
H
Hatzin • couple • us
10
Excellent
Pros:

Location and service is excellent

Cons:

Nothing

2026-10-31 • via Nuitee
I
Ines • couple • pe
10
Hotel bien ubicado , y es súper cómodo
Pros:

La habitación en la que estuve me encantó
Con vista al zócalo

2026-10-29 • via Nuitee
A
Andrzej • family_with_children • pl
10
2026-10-28 • via Nuitee
C
Christian • extended_group • fr
10
Je reviendrai
Pros:

Superbe hôtel belle chambre et location excellente

Cons:

Rien

2026-10-27 • via Nuitee
S
stella • family_with_children • hr
9
2026-10-27 • via Nuitee
A
ADRIANA • family_with_children • mx
10
Regresaría sin duda
Pros:

Todo, servicio, calidad, precio, comodidad, todo 100% recomendable

2026-10-25 • via Nuitee
R
Rafid • family_with_children • de
10
Zentral und familienfreundlich
Pros:

Zentrale Lage. Freundliche Rezeption, die immer weiterhelfen konnte. Frühstück sehr gut. Betten bequem. Restaurant mit einem tollen Blick auf den Zocalo.

2026-10-24 • via Nuitee
L
Loida • solo_traveller • us
10
Exceeded my expectations! Will book again and recommend to my friends.
Pros:

Accessibility.

Cons:

None

2026-10-21 • via Nuitee
S
Susanne • solo_traveller • us
10
This is my favorite place to stay in Mexico City.
Pros:

Central location; well-designed; lovely ambience; comfortable rooms. The staff are wonderful and very helpful. The concierge service was exceptional at helping me rebook a bus ticket.

Cons:

Due to the location on the Zocalo, the streets in the surrounding area are often blocked for large public events and taxis cannot get to the hotel. This is not the fault of the hotel, which works very hard to resolve problems of logistics.

2026-10-20 • via Nuitee
P
Patricia • couple • us
10
Pros:

Everything

Cons:

Nothing

2026-10-19 • via Nuitee
C
Caroline • family_with_children • us
8
Nice place, but a noisy room.
Pros:

Breakfast was great. Staff were great. Cafe downstairs was great.

Cons:

the room (518) was next to both the freight and the guest elevator. So the room was VERY NOISY all night. A good sleep was impossible. The hair dryer only blew cold air

2026-10-17 • via Nuitee
A
Alvarez • family_with_children • cr
10
Encontraste tu hotel!
Pros:

Servicio al cliente excepcional, tienen detalles que te hacen sentir muy familiar, barra de snacks libre 24/7 es una maravilla! Ubicación inmejorable. Sin duda, volveríamos de nuevo!

2026-10-14 • via Nuitee
M
Michael • solo_traveller • us
10
Pleasure stay at the Central Zocalo.
Pros:

The breakfast buffet was great. The ability to get a snack and beverage at the café as complimentary was much appreciated. The cleanliness of the hotel was very good and the hotel staff were very friendly.

Cons:

The only con was the noise in the evening outside from the public square, but that was to be expected.

2026-10-11 • via Nuitee
C
Craig • couple • au
9
We arrived in a whirlwind of chaos and the staff clicked into gear, got us sorted immediately and was the start of a ver
Pros:

Conveniently located. Staff were ALL great

2026-10-11 • via Nuitee
F
Fabian • couple • us
10
Phenomenal
Pros:

Exceptional service and location. Hotel was really clean and they have a breakfast buffet like no other. Food made to order. They also have people to help you book tours and activities throughout the city. Highly recommended 👌

2026-10-09 • via Nuitee
R
Ruxandra • solo_traveller • fr
10
Pour passer 2 nuits en début ou fin de séjour dans la capitale mexicaine c’est un très bon hôtel
Pros:

Location , personnel, propreté excellent petit déjeuner buffet

Cons:

Quartier très compliqué pour la circulation

2026-03-07 • via Nuitee
G
Gabby • couple • us
10
Pros:

Loved the decoration and how clean the place was

2026-03-06 • via Nuitee
M
Melinda • family_with_children • us
10
Highly recommend
Pros:

The location, only a block from the plaza, was great. As a single female traveler, I was really touched by the do's and don'ts the staff gave me about safely navigating the city. The free walking tour was well paced and informative. I also loved the delicious free breakfast over looking the plaza. Last but not least, the hotel's Cafe that is open 24/7 is an excellent bargain. I would definitely stay here again.

2026-03-02 • via Nuitee
S
Stephen • family_with_children • gb
10
2026-03-01 • via Nuitee
M
Miguel Angel • couple • us
10
I really feeling grateful
Pros:

Location is really nice

Cons:

The WiFi is not working

2026-03-01 • via Nuitee