Best Western Nairobi Upper Hill

Hotels
•
Best Western
8.7 (867 reviews)
2nd Ngong Avenue , Nairobi , KE
+254 791 245691

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Good breakfast options
Cons:
Small rooms
High prices during off-season
Inconsistent WiFi

Categories

Cleanliness
8.88
Very clean as mentioned in multiple reviews.
Service
9.35
Friendly staff and helpful service are highlighted in various reviews.
Location
8.89
Convenient location noted, with easy access to amenities.
Room Quality
7.84
Rooms are described as decent but small; some guests had issues with the beds.
Amenities
8.37
Good variety in amenities like the pool and connections to other hotel facilities.
Value for Money
8.33
Some value for the price, but noted high cost can deter.
Food and Beverage
8.88
Breakfast options are appreciated, though some items may run out.
Overall Experience
9.05
Overall positive experience, enjoyed due to cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:56

Property Description

Luxurious Amenities
Best Western Nairobi Upper Hill offers a range of luxurious amenities including free WiFi, an outdoor pool, a fitness centre, and a garden. Guests can relax and unwind in style during their stay.

Comfortable Accommodation
All guest rooms at the property provide a comfortable retreat, with a seating area and some offering scenic garden views. Each unit is equipped with essential facilities such as a desk, flat screen TV, telephone, and electric kettle for utmost convenience.

Delicious Dining Options
Indulge in a culinary experience at the onsite restaurant serving a delightful selection of European dishes. Start your day right with a continental or full English/Irish breakfast.

Experience the epitome of comfort and convenience at Best Western Nairobi Upper Hill. Book now to secure your unforgettable stay!

Important information:

The swimming pool is located at Fairview Hotel within 1 minutes’ walk from Town Lodge Upperhill accessible through an interconnecting gate.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NBO

Location

Guest Reviews

8.7
Based on 867 reviews
Cleanliness: 8.88
Service: 9.35
Location: 8.89
Room Quality: 7.84
Amenities: 8.37
Value for Money: 8.33
Food and Beverage: 8.88
Overall Experience: 9.05
H
Horst • solo_traveller • de
9
Bester Urlaubseinstieg, absoluter Glücksgriff
Pros:

Das Best Western war für uns die beste Wahl. Wir kamen schon sehr früh an und konnten für einen kleinen Aufpreis frühstücken und früher ins Zimmer. Das war perfekt, nachdem wir die ganze Nacht angereist waren. Das Personal war außerordentlich freundlich und das Frühstück reichhaltig und lecker. Schön, dass man die Services vom Fairview mitbenutzen kann. Bank, Supermarkt, Apotheke, Restaurant findet man fußläufig an der NGong Road unf die nächste Kirche (CITAM) fußläufig an der Valley Road. Wir freuen uns jetzt schon auf den nächsten Aufenthalt.

Cons:

n/a

2026-09-18 • via Nuitee
A
Alisajjad • solo_traveller • us
10
Fantastic hotel
Pros:

This hotel is part of the famous Fairview hotel in Nairobi. Excellent hotel in an excellent location. Truly a resort-like atmosphere. The rooms in the apartments are bigger and very comfortable. Very pretty grounds. Excellent breakfast.

2026-09-18 • via Nuitee
E
Eksteen • extended_group • za
10
2026-09-16 • via Nuitee
W
William • solo_traveller • et
9
2026-09-16 • via Nuitee
E
Eksteen • extended_group • za
10
Stay was amazing as always and that is why i always come back
Pros:

As returning guest, it is always a home away from home

Cons:

N/a

2026-09-14 • via Nuitee
H
Hadiza Umar • solo_traveller • ng
9
2026-09-14 • via Nuitee
L
Luis • couple • pt
9
Destaque a equipa de recepção e funcionários em geral.
Pros:

Melhor atendimento e simpatia vivida nos hotéis no Quénia. Super educados e com foco no cliente e na sua experiência. Destaco também o acesso à piscina e restaurante partilhada com outro hotel que suporta a excelente experiência vivida.

Cons:

Boa relação preço/qualidade apesar de não necessitar durante a estadia, não me apercebi da existência de Ar condicionado o que em dias mais quentes poderá ser um ponto menos bom.

2026-09-13 • via Nuitee
B
Bridget • solo_traveller • ug
8
2026-09-13 • via Nuitee
F
Francesco Paolo • extended_group • it
10
Struttura cutatissima e Rapporto qualità/prezzo imbattibile
Pros:

Gentilissimi lo staff! ci hanno fatto fare una fantastica colazione prestissimo. Grazie

2026-09-12 • via Nuitee
A
Arindam • solo_traveller • in
9
2026-09-12 • via Nuitee
N
Nigel • couple • gb
10
Very nice, with great staff always available.
Pros:

Great location and it gives access to the Fairview Hotel, one of the best in Nairobi.
Very nice breakfast.

Cons:

Nothing

2026-09-12 • via Nuitee
S
Sue • extended_group • ca
10
Staff were very friendly and most helpful at all times. Thank you for a great stay.
2026-09-11 • via Nuitee
S
Samantha • extended_group • za
8
2026-09-10 • via Nuitee
S
Shannon • solo_traveller • us
8
Pros:

This was a nice hidden treasure. The reception was friendly and accommodating. I gave an 8 only because I wasn't aware that there is no air conditioning in the hotel. There was no indication of this in my booking experience.

2026-09-10 • via Nuitee
A
Armando • solo_traveller • mx
9
Pros:

Su ubicación y la atención de todo el. Personal.

2026-09-09 • via Nuitee
A
Armando • solo_traveller • mx
9
Totalmente satisfecho!
Pros:

Su ubicación y atención de todo el personal.

2026-09-09 • via Nuitee
P
Patricia • solo_traveller • tz
7
2026-09-08 • via Nuitee
U
Uwe • solo_traveller • de
10
Great place for business travelers near Upper Hill
Pros:

I really liked the location (very close to town but still very far from the town chaos, great balance). The hotel was beautiful (pleasant and intimate). Very clean, plus they had enough additional toiletries. The staff was very kind and welcoming and the food at the hotel was delicious.

Cons:

Nothing.

2026-09-08 • via Nuitee
T
Tony • solo_traveller • ke
9
2026-09-08 • via Nuitee
A
Ana • family_with_children • es
9
Muy buena relación calidad precio
Pros:

Muy buena relación calidad precio

2026-09-07 • via Nuitee