Best Western Nairobi Upper Hill

Hotels
•
Best Western
8.7 (780 reviews)
2nd Ngong Avenue , Nairobi , ke

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Good breakfast options
Cons:
Small rooms
High prices during off-season
Inconsistent WiFi

Categories

Cleanliness
8.88
Very clean as mentioned in multiple reviews.
Service
9.35
Friendly staff and helpful service are highlighted in various reviews.
Location
8.89
Convenient location noted, with easy access to amenities.
Room Quality
7.84
Rooms are described as decent but small; some guests had issues with the beds.
Amenities
8.37
Good variety in amenities like the pool and connections to other hotel facilities.
Value for Money
8.33
Some value for the price, but noted high cost can deter.
Food and Beverage
8.88
Breakfast options are appreciated, though some items may run out.
Overall Experience
9.05
Overall positive experience, enjoyed due to cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:56

Property Description

Luxurious Amenities
Best Western Nairobi Upper Hill offers a range of luxurious amenities including free WiFi, an outdoor pool, a fitness centre, and a garden. Guests can relax and unwind in style during their stay.

Comfortable Accommodation
All guest rooms at the property provide a comfortable retreat, with a seating area and some offering scenic garden views. Each unit is equipped with essential facilities such as a desk, flat screen TV, telephone, and electric kettle for utmost convenience.

Delicious Dining Options
Indulge in a culinary experience at the onsite restaurant serving a delightful selection of European dishes. Start your day right with a continental or full English/Irish breakfast.

Experience the epitome of comfort and convenience at Best Western Nairobi Upper Hill. Book now to secure your unforgettable stay!

Important information:

The swimming pool is located at Fairview Hotel within 1 minutes’ walk from Town Lodge Upperhill accessible through an interconnecting gate.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 780 reviews
Cleanliness: 8.88
Service: 9.35
Location: 8.89
Room Quality: 7.84
Amenities: 8.37
Value for Money: 8.33
Food and Beverage: 8.88
Overall Experience: 9.05
Y
yuanyuan • solo_traveller • cn
10
2026-05-21 • via Nuitee
D
Damian • solo_traveller • nl
8
Pros:

no additional comments

Cons:

no additional comments

2026-05-21 • via Nuitee
D
DIANGANG • solo_traveller • at
6
Good place, good environment
Pros:

Safety, cleanness

Cons:

Restaurant

2026-05-20 • via Nuitee
F
Floortje • solo_traveller • nl
9
Pros:

Super vriendelijk personeel, goed ontbijt en mooie prijs kwaliteit verhouding.

2026-05-20 • via Nuitee
A
Anastasia • couple • gh
8
2026-05-18 • via Nuitee
T
Tony • solo_traveller • ke
9
Pros:

Service, location, amenities

2026-05-18 • via Nuitee
C
caritas7 • extended_group • us
10
2026-05-17 • via Nuitee
S
SHALINI • solo_traveller • in
8
Good
Pros:

Okay

Cons:

Good

2026-05-17 • via Nuitee
J
Julia • solo_traveller • br
10
Pros:

Well located, nice, clean and spacious room. Breakfast was good.

2026-05-16 • via Nuitee
P
Pengzhan • solo_traveller • gb
10
2026-05-15 • via Nuitee
C
Camara • solo_traveller • fr
10
Clean, and friendly staff
Pros:

Location was calm and quiet and highly friendly. When I booked I booked only for accommodation without breakfast. I paid for breakfast on the night I arrived, but it seemed the staff in the restaurant were not fully aware that I had paid. I say so because every morning they will ask if I had paid for breakfast and I would be a little embarrassed. Staff could have avoided asking had they been updated in time. They could have served me and later found out whether I paid or not...they could have given me the benefits of the doubt.

Cons:

Asking if I had paid for thr breakfast would always embarrass me. This is the only thing I didn't appreciate about the hotel.

Also I am a smoker, and while smoking areas exist smoking in the open while it rained, demands that the hotel should install big umbrella like shed to prevent one from being wet.

Mosquitoes would also disturb occasionally. The hotel should provide guests with Mosquito repellants for protection against malaria, the killer disease

2026-05-15 • via Nuitee
D
DYRESS • extended_group • mw
8
Excellent stay. The Lady Receiptionist was par Excellent in her work and most friendly.
2026-05-15 • via Nuitee
P
Pengzhan • solo_traveller • gb
10
2026-05-15 • via Nuitee
D
De Marassé-Enouf • couple • mu
3
Retournerai pas ni recommanderai.
Pros:

Pas pris de petit-déjeuner. Rien n´aimé. Notre commande de "shuttle" de l´aéroport n´a pas été respectée.

Cons:

On ne place pas un lavabo dans une chambre.

2026-05-14 • via Nuitee
D
Damian • couple • nl
9
good experince
Pros:

Not much to say

Cons:

nothing that I am aware of

2026-05-13 • via Nuitee
K
KEVIN • solo_traveller • gb
10
Pros:

Lovely hotel, lovely people and very clean.

Cons:

Not applicable.

2026-05-13 • via Nuitee
D
Damian • solo_traveller • nl
8
Pros:

everything was ok

Cons:

no additional comments

2026-05-13 • via Nuitee
H
Hiroko • solo_traveller • gb
9
Pros:

Welcoming and helpfulstaff, clean rooms, great breakfast, and access to the swimming pool and restaurants at the Fairview Hotel. They offer true value for money.

2026-05-12 • via Nuitee
M
Marcon • family_with_children • mu
8
Pros:

Etablissement conforme à nos attentes

2026-05-11 • via Nuitee
M
Muhammad Shahzar • solo_traveller • pk
9
2026-05-10 • via Nuitee