The St. Regis Chengdu

Hotels
•
St. Regis
9.8 (302 reviews)
88 South Taisheng Road, Qingyang District , Chengdu , cn

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Free
Children allowed

Facilities

ATM/banking
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Access to nearby indoor pool
Access to nearby outdoor pool
Offsite parking discounted rates available
Fitness facilities (surcharge)
Spa tub (surcharge)
See all facilities

Review Highlights

Pros:
Spacious and luxurious rooms
Responsive concierge service
Cons:
Issues with cigarette smoke
Complaints about cleanliness and food

Categories

Cleanliness
9.3
Several complaints about cigarette smoke odor in rooms and mold around air conditioning unit indicate issues with cleanliness.
Service
10
Concierge and butler service received high praise, though some staff had communication issues.
Location
10
Located centrally with easy access, but not explicitly mentioned positively or negatively.
Room Quality
9.8
Spacious and luxurious rooms recommended, but some were unclean with poor maintenance noted.
Amenities
10
Upscale amenities such as a beautiful gym and spa were well received.
Value for Money
10
General luxury perception, but complaints about the food and overall experience may affect value.
Food and Beverage
9.3
Food options were noted to be disappointing and inconsistently offered.
Overall Experience
10
Overall experiences were mixed, with some guests expressing disappointment but others enjoying their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:02

Property Description

Luxurious Accommodation

Indulge in spacious rooms with modern amenities including a spa bath and stunning city views. Each room at The St. Regis Chengdu promises a comfortable stay with a touch of luxury.

Dining Variety

Satisfy your culinary cravings with our 6 on-site dining options, offering a blend of Chinese and Western cuisines. From fine dining to casual bites, we have something to suit every palate.

Relaxation and Wellness

Unwind at our 24-hour fitness center or pamper yourself at the Spa with 9 treatment rooms. Whether you seek a workout or a rejuvenating massage, we have everything you need for a relaxing stay.

Book your stay at The St. Regis Chengdu now and experience the epitome of luxury and comfort in Chengdu.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Children are welcome on site. Please send a message in the special request box when booking if you will bring children.

The outdoor swimming pool only opens from May to September, while Vantage Bar only opens from May to October.

Guest enjoy 20% discount of limousine service on weekend and Chinese Public Holidays.

Guest enjoy 20% discount for round-trip limousine service between hotel and airport.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTU

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 406 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 302 reviews
Cleanliness: 9.3
Service: 10
Location: 10
Room Quality: 9.8
Amenities: 10
Value for Money: 10
Food and Beverage: 9.3
Overall Experience: 10
T
Tan • family_with_children • sg
8
A stay defined by exceptional butler service and excellent gym facilities, though operational incons
Pros:

The butler service was exceptional, fulfilling all requests—including restaurant reservations—in under 10 minutes. Staff were proactive, remembering our needs and replenishing water without being asked. The beds were incredibly comfortable, and our high-floor room offered a refreshing, stunning skyline view. The gym is excellent, featuring treadmills with virtual views of Gardens by the Bay, and the pool facilities, including a steam room and sauna, were a great addition

Cons:

Payment was requested in full upon check-in rather than using a credit card hold, which unfortunately resulted in a less favorable exchange rate due to the proximity to the weekend. Regarding room allocation, we didn't get our preferred room as we arrived late and had not specified our preferences in writing; I would advise future guests to send an email explicitly detailing their room type and view requests. Additionally, communication with the front desk was challenging, and we had to switch rooms three times. Finally, be aware that a swimming cap is mandatory for the indoor pool, which must be purchased at the counter if you don't have one. We also found the pool shower facilities inconvenient, as the staff failed to monitor and replenish the shower cream, shampoo, and conditioner when they ran out

2026-06-12 • via Nuitee
C
Cliff • couple • gb
10
2026-06-09 • via Nuitee
A
Andrew • extended_group • sg
9
We will be back whenever we visit Chengdu.
Pros:

The facilities and the staff especially Alan the concierge was very helpful. The butler service provided was excellent.

Cons:

Nothing.

2026-06-09 • via Nuitee
E
easa • family_with_children • kw
8
2026-06-07 • via Nuitee
A
Asset • family_with_children • kz
7
Cons:

There was a cigarette smell in many of the rooms, so we had to change rooms twice because of it.

2026-06-06 • via Nuitee
V
Valerie • solo_traveller • cn
5
Pros:

the room was quite comfortable, although the decoration was too old fashioned.

Cons:

The location, in particuliar, it was difficult to find good restaurants in the neighbourhood. The breakfast was kind of "poor", and I was very upset about this, especially because I have paid two breakfasts for one person. Indeed, I made a mistake when booking the room, but it should have been quite simple to correct this, and not to have me pay 2 breakfasts!
About the staff, they are not very warm-welcoming 😒!

2026-06-04 • via Nuitee
C
Cheng • solo_traveller • sg
10
Pros:

Great location.

Cons:

The outdoor swimming pool was out of service

2026-06-02 • via Nuitee
M
maryam • couple • qa
10
2026-05-29 • via Nuitee
R
Rebecca • family_with_children • hk
9
2026-05-25 • via Nuitee
R
Rustam • solo_traveller • ru
10
2026-05-25 • via Nuitee
S
Svetlana • couple • us
10
Amazing stay
Pros:

Everything was great.

Cons:

We liked everything

2026-05-24 • via Nuitee
S
Stanislav Kim • couple • kz
10
2026-05-19 • via Nuitee
D
Dontella • solo_traveller • it
9
2026-05-16 • via Nuitee
C
Carol • solo_traveller • us
9
2026-05-13 • via Nuitee
C
Colin • solo_traveller • de
10
2026-05-11 • via Nuitee
A
Alexandre • couple • cn
5
The overall experience falls far short of the standard one would expect from a luxury St. Regis
Pros:

The hotel enjoys an excellent location with luxurious and elegant decor, and transportation is highly convenient.

Cons:

1. The iconic St. Regis butler service was completely unavailable throughout the stay.
There were no service guidelines, no butler service reminder cards, and no introduction to butler amenities in the room.
During my two-night stay, none of the brand’s standard butler services were proactively provided.
2. The housekeeping staff left a cleaning cloth behind in the room after turndown service.
In addition, tea and coffee sachets were not replenished during the service.
3. Housekeeping supervisor showed a lack of professional boundaries and disturbed the guest’s rest.
Even with the Do Not Disturb sign clearly displayed in the room, still made an unsolicited room phone call, which his colleague said he will contact my by cellphone, unnecessarily disrupting our privacy and afternoon rest.

He called to apologize for the cleaning cloth left in the room, and promised to send complimentary fruit around 6:00–6:30 p.m. as a gesture of apology. However, when we returned to the room at 10:00 p.m., no fruit had been delivered.

We did not care about the gift itself, but this incident clearly reflected serious disorganization and poor internal coordination within the hotel.

The next day upon check-out, a front desk staff member rushed out with the gift and delivered it to us right beside our car.

4. A concierge young guy behaved very unprofessionally. He was frequently seen fooling around and chatting casually with female front desk colleagues during working hours.
On the evening , a teddy bear decoration at the lobby was knocked over by a child. Instead of stepping forward to straighten it up and tidy up the area, he took out his phone, laughed, and showed the scene to his colleague. As guests, we found this behaviour highly unprofessional and inappropriate for a luxury hotel setting.

By contrast, other concierge team members performed their duties excellently and are truly commendable.

2026-05-10 • via Nuitee
C
CHRISTOPHE • couple • fr
9
Pros:

Les équipements la chambre la voiture
Le personnel

Cons:

Le restaurant est trop gastronomique
Manque de vins à la carte

2026-05-08 • via Nuitee
S
Sylvain • solo_traveller • ch
9
2026-05-04 • via Nuitee
M
Maryann • family_with_children • ch
10
2026-04-28 • via Nuitee
L
Lacunes • extended_group • nl
7
2026-04-27 • via Nuitee