The St. Regis Chengdu

Hotels
•
St. Regis
9.8 (343 reviews)
88 South Taisheng Road, Qingyang District , Chengdu , cn
+86 28 6287 6666

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Spacious and luxurious rooms
Responsive concierge service
Cons:
Issues with cigarette smoke
Complaints about cleanliness and food

Categories

Cleanliness
9.3
Several complaints about cigarette smoke odor in rooms and mold around air conditioning unit indicate issues with cleanliness.
Service
10
Concierge and butler service received high praise, though some staff had communication issues.
Location
10
Located centrally with easy access, but not explicitly mentioned positively or negatively.
Room Quality
9.8
Spacious and luxurious rooms recommended, but some were unclean with poor maintenance noted.
Amenities
10
Upscale amenities such as a beautiful gym and spa were well received.
Value for Money
10
General luxury perception, but complaints about the food and overall experience may affect value.
Food and Beverage
9.3
Food options were noted to be disappointing and inconsistently offered.
Overall Experience
10
Overall experiences were mixed, with some guests expressing disappointment but others enjoying their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:02

Property Description

Luxurious Accommodation

Indulge in spacious rooms with modern amenities including a spa bath and stunning city views. Each room at The St. Regis Chengdu promises a comfortable stay with a touch of luxury.

Dining Variety

Satisfy your culinary cravings with our 6 on-site dining options, offering a blend of Chinese and Western cuisines. From fine dining to casual bites, we have something to suit every palate.

Relaxation and Wellness

Unwind at our 24-hour fitness center or pamper yourself at the Spa with 9 treatment rooms. Whether you seek a workout or a rejuvenating massage, we have everything you need for a relaxing stay.

Book your stay at The St. Regis Chengdu now and experience the epitome of luxury and comfort in Chengdu.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Children are welcome on site. Please send a message in the special request box when booking if you will bring children.

The outdoor swimming pool only opens from May to September, while Vantage Bar only opens from May to October.

Guest enjoy 20% discount of limousine service on weekend and Chinese Public Holidays.

Guest enjoy 20% discount for round-trip limousine service between hotel and airport.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Sun, Nov 1, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTU

Location

Property Video

Guest Reviews

9.8
Based on 343 reviews
Cleanliness: 9.3
Service: 10
Location: 10
Room Quality: 9.8
Amenities: 10
Value for Money: 10
Food and Beverage: 9.3
Overall Experience: 10
W
Waleed • couple • hk
10
2026-08-27 • via Nuitee
G
Garcia • solo_traveller • mx
10
2026-08-26 • via Nuitee
I
ivan • solo_traveller • it
10
2026-08-25 • via Nuitee
Y
Yasmine • couple • fr
10
2026-08-18 • via Nuitee
A
AlexanderNorway • family_with_children • no
10
2026-08-17 • via Nuitee
A
Aliya • family_with_children • kz
4
Так себе не очень
Cons:

Очень сильно воняло в номерах сигаретами, прокурено все - постель, мебель, невозможно спать. просили все номера на одном этаже, но в итоге раскидали на 3 разных этажа, что вообще неудобно для семьи. для такого количества номеров могли бы сделать бесплатный апгрейд хотя бы для одного номера. вместо этого товарищ на ресепшн пытался продать мне президентский, потом люкс с доплатой, в итоге мы остались на своей брони, хотя он сильно просил удалить бронь с booking.com и забронировать у них напрямую прям на ресепшн. нет услуги упаковки багажа, завтраки неплохие. Расположение отеля безобразное, вокруг грязища и вонь на улице,пешим ходом ходить невозможно, антисанитария кругом.

2026-08-16 • via Nuitee
L
Lorenzo • extended_group • it
9
2026-08-16 • via Nuitee
P
pia luciana maria • couple • it
8
Ottima struttura ma non all
Pros:

Tutto era molto bello e pulito all altezza di un cinque stelle .

Cons:

Lo staff molto maleducato, in particolare Anna L è in generale non sufficientemente in grado di parlare o comprendere la lingua inglese

2026-08-14 • via Nuitee
A
Abdulla • family_with_children • de
10
2026-08-14 • via Nuitee
A
Arturo • couple • it
10
Abbiamo concluso in questa struttura la nostra vacanza . È stato meraviglioso.
Pros:

Professionalità e estrema gentilezza del personale tutti.

Cons:

Niente , tutto è stato perfetto.

2026-08-12 • via Nuitee
D
Dean • couple • au
9
Nice hotel in decent location.
Pros:

Outdoor pool

2026-08-09 • via Nuitee
O
OSTEnSØRENSEn1997 • solo_traveller • dk
10
2026-08-08 • via Nuitee
B
Bouchra • family_with_children • ma
10
Séjour magnifique. Service au niveau attendu. Je le recommande
Pros:

Le service

2026-08-07 • via Nuitee
K
Kelly • family_with_children • be
9
Tophotel voor je verblijf in Chengdu. Aanrader.
Pros:

Was dik in orde, ontbijt was top en de kamer was heel groot en comfortabel met een mooi zicht op de stad. Heel vriendelijk personeel. Leuk dat er eens een buitenzwembad was ook.

Cons:

Er was met momenten heel veel volk in het buitenzwembad en te weinig zit- en ligstoelen. Maar al bij al heel fijn dat er zowel een binnen- als een buitenzwembad was. Niet veel aan te merken op dit hotel.

2026-08-05 • via Nuitee
K
Kung Chin • couple • tw
10
2026-08-05 • via Nuitee
A
Aleksandr • couple • ru
8
2026-08-05 • via Nuitee
J
JESUS RODRIGO • family_with_children • es
10
Espectacular hotel en Chendu con desayuno casi inmejorable
Pros:

El hotel en general es una maravilla, las habitaciones son de primerísimo nivel, la comida del desayuno es simplemente espectacular, quizás de los mejores hoteles en los que me haya hospedado, y no son pocos los que conozco.

Cons:

Nada, todo estupendo.

2026-07-20 • via Nuitee
F
franklinz644 • Friends getaway
2
Deceptive Billing Practices - Be Careful!
Pros:

I stayed at The St. Regis Chengdu expecting the level of service and trust associated with the St. Regis name. Unfortunately, my experience left me deeply disappointed.

At check-in, I understood that I was receiving a complimentary room upgrade. I repeatedly asked whether the upgrade was complimentary and SPECIFICALLY stated that we would only stay that night if it was. I was later charged 900 RMB per night for four nights, for a total of 3,600 RMB. Which was a huge surprise bill as you can imagine and ruined my week.

The hotel maintains that the paid upgrade was explained and that I signed paperwork confirming it. My recollection is very different. The representative told me that the handwritten 900 RMB amount was presented to me to "show me the value of the upgrade I was receiving as complimentary", not as a nightly charge I was knowingly accepting. I even tried to confirm verbally that it was indeed complimentary afterwards to which she reassured me. Due to the reputation of the St. Regis brand of hotels, I unfortunately took her words at face value. Had I understood that the suite would cost an additional 3,600 RMB, I would have declined immediately as I've never paid for a hotel upgrade in my life.

I gave the hotel every opportunity to resolve this privately and in good faith. Their response acknowledged that there had been a misunderstanding and that they would improve their verbal and written upgrade procedures, yet they still refused to reconsider the charge.

I have stayed nearly 300 nights at Marriott properties and have never experienced anything like this. What disturbed me most was not simply the money, but the loss of confidence in the hotel’s communication and billing practices.

Guests should be extremely careful to confirm every upgrade charge in writing before signing anything here. A luxury hotel should make important charges unmistakably clear, especially when a guest repeatedly asks whether something is complimentary.

I had hoped the hotel would handle this fairly. Unfortunately, they chose not to.

2026-07-19 • via Tripadvisor
I
Irina • solo_traveller • at
10
2026-07-17 • via Nuitee
S
stevanus • couple • id
10
Excellent hotel with wonderful staffs
Pros:

Very nice room in very good location. Excellent staffs

2026-07-17 • via Nuitee