Grand Hotel

Hotels
7.9 (978 reviews)
865 West El Camino Real , Sunnyvale , us
+1 408-720-8500

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Good location
Spacious room
Friendly bartender
Helpful parking arrangements
Cons:
Uncomfortable bed
Poor service
Cleanliness issues
Outdated amenities
Limited breakfast options

Categories

Cleanliness
7.31
Some reviews mentioned room cleanliness issues, including hairs on bedsheets and ants in the room.
Service
8.28
Mixed sentiments, with some positive remarks about staff, but also complaints about unprofessional behavior and unfriendly interactions.
Location
9.32
Multiple reviews praised the good location and convenient access to nearby attractions.
Room Quality
7.27
Several reviews criticized bed comfort and outdated facilities, including broken air conditioning.
Amenities
7.8
Amenities received criticism, particularly regarding the pool and breakfast selections; however, parking availability was noted positively.
Value for Money
7.76
Some guests felt that while the location was good, the overall value was lacking due to several issues.
Food and Beverage
6.81
Many comments indicated dissatisfaction with breakfast options and quality.
Overall Experience
8.68
While there were several complaints, the overall rating reflects the balance of positive reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:30

Property Description

Luxurious Accommodations
The Grand Hotel, located near Sunnyvale Civic Center, offers elegantly decorated rooms with modern amenities like LCD TVs, iHome docking stations, and plush robes. The spacious villas provide a comfortable retreat for guests.

Convenient Services
Guests can enjoy a full a la carte breakfast through room service and take advantage of 24-hour room service for ultimate convenience. The free WiFi and air-conditioning in all rooms ensure a pleasant stay for all visitors.

Ideal Location
With San Jose International Airport, Stanford University, and Levi’s Stadium in close proximity, Grand Hotel is the perfect choice for travelers looking for both comfort and convenience.

Book your stay at Grand Hotel now for a luxurious and convenient experience!

Important information:

Please note: A charge for incidentals is required at the time of check-in. Please contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

7.9
Based on 978 reviews
Cleanliness: 7.31
Service: 8.28
Location: 9.32
Room Quality: 7.27
Amenities: 7.8
Value for Money: 7.76
Food and Beverage: 6.81
Overall Experience: 8.68
L
Laura • solo_traveller • us
9
Pros:

Amplia las habitaciones

Cons:

El olor que salia del baño era horrible

2026-07-22 • via Nuitee
N
Nasor • solo_traveller • us
10
2026-07-21 • via Nuitee
I
Ian • solo_traveller • us
8
Pros:

Nice big room, very clean, comfy bed.

Cons:

Unfortunately the air-conditioning was not working. The front desk said that maintenance would look at it but they never did.

2026-07-20 • via Nuitee
V
Vadim • couple • us
10
2026-07-18 • via Nuitee
P
Philip • solo_traveller • ae
7
2026-07-15 • via Nuitee
E
Eduardo • couple • us
10
Very pleasant and restful
Pros:

Very roomy, clean, friendly, nice roomy restroom in room with bathtub and shower, good location, awesome breakfast, and Starbucks coffee in room !! Oh and free parking

Cons:

Could have used more trash can locations throughout hotel, only found one by the bottom floor elevator, maybe I didn’t look enough…

2026-07-14 • via Nuitee
P
Philip • solo_traveller • ae
7
Pros:

The bed was very comfortable.

Cons:

The shower and lack of toiletries

2026-07-13 • via Nuitee
Z
ZDENKA • family_with_children • us
8
The hotel was comfortable, I just wish they would up their breakfast game.
Pros:

Location, bedroom and bathroom size was great. We had a very good stay.

Cons:

Breakfast was quite basic and coffee mediocre, jacuzzi not working, no soap and shampoo next to the bathtub ( the shower in another corner of the bathroom).

2026-07-12 • via Nuitee
S
shenglei • solo_traveller • us
10
2026-07-12 • via Nuitee
D
Debbie • couple • us
8
2026-07-11 • via Nuitee
L
Liliane • family_with_children • us
10
2026-07-08 • via Nuitee
G
GILA • couple • us
8
2026-07-03 • via Nuitee
M
mark • solo_traveller • us
8
2026-07-03 • via Nuitee
P
Paolo • couple • us
10
2026-07-03 • via Nuitee
R
Rusela • couple • us
10
Pros:

Excellent

2026-07-01 • via Nuitee
T
tiberiu • family_with_children • ro
8
A fost in regula!👍
Pros:

Camera foarte spatioasa, baie imensa cu doua chiuvete, locatia buna si o parcare extrem de utila si gratis!👍 micul dejun a fost simplu dar suficient as zice!

Cons:

Camera inca avea par de caine peste tot, probabil se aspira mult mai greu dar nu este confortabil sa ai lenjerie alba cu par de caine 😢, paturile faceau zgomot cand te miscai!

2026-06-30 • via Nuitee
M
Marty • family_with_children • us
4
Cons:

saw a roach at the breakfast place while dining. Hot tub was down without any info when booking

2026-06-29 • via Nuitee
O
Oguzhan • couple • us
10
Pros:

Nice employees, great location!

Cons:

Nothing ;)

2026-06-28 • via Nuitee
M
Muhammad • extended_group • id
10
value for money
Pros:

room

2026-06-27 • via Nuitee
M
MUHAMMED RUJHAT • couple • tr
10
2026-06-24 • via Nuitee