Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Spacious rooms
Comfortable beds and bedding
Generally clean rooms and attractive lobby
Good value for the price
Convenient parking and location
In-room amenities (coffee maker, small fridge, tub/shower)
Complimentary breakfast available (when well-staffed)
On-site gym
Cons:
Breakfast frequently understaffed, poor variety or not replenished
Noisy rooms / loud AC / wall noise
Occasional rude or inattentive staff
Hot tub / jacuzzi out of service
Room ventilation issues (dirty vents) and overheating in rooms
Ice not easily available

Categories

Cleanliness
8.5
Mostly reported as clean (rooms, lobby) across multiple reviews; one mention of filthy vents in a specific room lowered the score slightly.
Service
7
Mixed reports: several mentions of friendly staff but numerous comments about inattentive or rude staff (breakfast attendant, front desk pre-occupied, occasional rudeness) and understaffing at breakfast.
Location
8.5
Called out as a good/convenient location with ample parking in a few reviews; no major negatives about location.
Room Quality
9
Consistently praised: large, spacious rooms, comfortable beds and bedding, good views and well-appointed in-room amenities (coffee maker, fridge, tub/shower).
Amenities
7.5
Has useful in-room amenities and a gym; however recurring notes about the hot tub/jacuzzi being out of service and some removed comforts reduced the score.
Value for Money
9
Several reviewers explicitly said the hotel was excellent value or great for the price, so value perception is strong.
Food and Beverage
6
Multiple consistent complaints about breakfast quality, variety and staffing (understaffed, items not replenished); a few positive mentions but overall clearly negative.
Overall Experience
8.5
Many guests reported very positive stays and willingness to return, balanced by issues (noisy AC/white noise, breakfast/service problems) leading to an overall good but not perfect experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:38

Property Description

Luxurious Accommodations
The Grand Hotel, located near Sunnyvale Civic Center, offers elegantly decorated rooms with modern amenities like LCD TVs, iHome docking stations, and plush robes. The spacious villas provide a comfortable retreat for guests.

Convenient Services
Guests can enjoy a full a la carte breakfast through room service and take advantage of 24-hour room service for ultimate convenience. The free WiFi and air-conditioning in all rooms ensure a pleasant stay for all visitors.

Ideal Location
With San Jose International Airport, Stanford University, and Levi’s Stadium in close proximity, Grand Hotel is the perfect choice for travelers looking for both comfort and convenience.

Book your stay at Grand Hotel now for a luxurious and convenient experience!

Important information:

Please note: A charge for incidentals is required at the time of check-in. Please contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Location

Guest Reviews

8
Based on 758 reviews
Cleanliness: 8.5
Service: 7
Location: 8.5
Room Quality: 9
Amenities: 7.5
Value for Money: 9
Food and Beverage: 6
Overall Experience: 8.5
D
dnak • solo_traveller • us
10
Great stay and would happily return again!
Pros:

A huge welcoming Bathroom with a tub and shower, a spacious room simply appointed, clean and very comfortable, coffee maker and hot water pot, a small frig., all in perfect working order and easily accessible. I loved the towels and the bed and sheets were crisp and comfortable. There might be another review here because I was traveling with co-presenters for work who all enjoyed their stay. The continental breakfast was a bonus in the morning!

Cons:

A privacy shade in addition to the provided blackout drapes would have been nice, letting sunlight into the room with privacy.

2026-10-30 • via Nuitee
C
Carolin • couple • at
8
2026-10-29 • via Nuitee
D
dnak • extended_group • us
9
2026-10-27 • via Nuitee
A
Alejandro • extended_group • us
10
Excellent for the price!
Pros:

All of the amenities where great! Room is spacious! Classy hotel

Cons:

Ice was not easily available

2026-10-26 • via Nuitee
K
KATHLEEN • couple • us
10
Excellent value, Great breakfast, Very nice room.
Pros:

We were very impressed with our room which was very roomy with a great view. The breakfast had a lot of variety and was very good. Excellent value for the price we paid.

Cons:

At check out, the staff person seemed pre-occupied and unfriendly.

2026-10-14 • via Nuitee
P
Przemysław • solo_traveller • pl
10
Pros:

I've stayed at this hotel twice. Both times it was amazing. Second time they did not have available room I booked, so they gave me much better one. It's clean, nice, rooms are huge, parking has lot of places, the people are nice.

2026-10-07 • via Nuitee
S
Saldivar • solo_traveller • us
4
Pros:

Liked that the Jacuzzi was final working, the room was perfect,

Cons:

The staff was a little rude,

2026-10-07 • via Nuitee
L
Lois • couple • us
7
2026-10-07 • via Nuitee
A
Andy • solo_traveller • de
9
2026-09-14 • via Nuitee
D
Daniel • couple • us
10
2026-09-14 • via Nuitee
A
Angelic • couple • us
3
I was not pleased with my stay and the front desk said o would be contacted by management...still wa
Pros:

Good location

Cons:

Our room was hot, the vents were filthy the counter dispenser was dripping and got all over my clothes. Breakfast was horrible. And the water pressure was low and not very hot

2026-09-14 • via Nuitee
N
Nelson • family_with_children • us
10
2026-09-06 • via Nuitee
H
HENRY • couple • ng
10
2026-09-03 • via Nuitee
M
Melissa • solo_traveller • us
9
2026-09-03 • via Nuitee
Z
Zhu • extended_group • us
8
2026-08-24 • via Nuitee
I
Igor • couple • us
10
Large rooms, great for toddlers
Pros:

Big room size, clean, great for kids

Cons:

Price a little high

2026-08-23 • via Nuitee
J
jenny • couple • us
9
Everything was excellent and can't wait to stay again.
Pros:

The bed was comfortable, size of the room great. I only wish we had more time to try out the tub. It looked so inviting. The breakfast was yummy, specificity the eggs. They tasted real, lol

Cons:

Nothing on your part. Our timing was off, we missed the happy hour.

2026-08-20 • via Nuitee
M
Michael • couple • us
10
2026-08-20 • via Nuitee
S
Shelli • solo_traveller • us
9
Pros:

bed very comfortable

2026-08-19 • via Nuitee
A
Aleks 142 • family_with_children • tr
10
2026-08-18 • via Nuitee