Grand Hotel

Hotels
7.9 (1000 reviews)
865 West El Camino Real , Sunnyvale , US
+1 408-720-8500

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Good location
Spacious room
Friendly bartender
Helpful parking arrangements
Cons:
Uncomfortable bed
Poor service
Cleanliness issues
Outdated amenities
Limited breakfast options

Categories

Cleanliness
7.31
Some reviews mentioned room cleanliness issues, including hairs on bedsheets and ants in the room.
Service
8.28
Mixed sentiments, with some positive remarks about staff, but also complaints about unprofessional behavior and unfriendly interactions.
Location
9.32
Multiple reviews praised the good location and convenient access to nearby attractions.
Room Quality
7.27
Several reviews criticized bed comfort and outdated facilities, including broken air conditioning.
Amenities
7.8
Amenities received criticism, particularly regarding the pool and breakfast selections; however, parking availability was noted positively.
Value for Money
7.76
Some guests felt that while the location was good, the overall value was lacking due to several issues.
Food and Beverage
6.81
Many comments indicated dissatisfaction with breakfast options and quality.
Overall Experience
8.68
While there were several complaints, the overall rating reflects the balance of positive reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:30

Property Description

Luxurious Accommodations
The Grand Hotel, located near Sunnyvale Civic Center, offers elegantly decorated rooms with modern amenities like LCD TVs, iHome docking stations, and plush robes. The spacious villas provide a comfortable retreat for guests.

Convenient Services
Guests can enjoy a full a la carte breakfast through room service and take advantage of 24-hour room service for ultimate convenience. The free WiFi and air-conditioning in all rooms ensure a pleasant stay for all visitors.

Ideal Location
With San Jose International Airport, Stanford University, and Levi’s Stadium in close proximity, Grand Hotel is the perfect choice for travelers looking for both comfort and convenience.

Book your stay at Grand Hotel now for a luxurious and convenient experience!

Important information:

Please note: A charge for incidentals is required at the time of check-in. Please contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Location

Guest Reviews

7.9
Based on 1000 reviews
Cleanliness: 7.31
Service: 8.28
Location: 9.32
Room Quality: 7.27
Amenities: 7.8
Value for Money: 7.76
Food and Beverage: 6.81
Overall Experience: 8.68
A
Andy • solo_traveller • de
9
2026-09-14 • via Nuitee
A
Angelic • couple • us
3
I was not pleased with my stay and the front desk said o would be contacted by management...still wa
Pros:

Good location

Cons:

Our room was hot, the vents were filthy the counter dispenser was dripping and got all over my clothes. Breakfast was horrible. And the water pressure was low and not very hot

2026-09-14 • via Nuitee
D
Daniel • couple • us
10
2026-09-14 • via Nuitee
N
Nelson • family_with_children • us
10
2026-09-06 • via Nuitee
H
HENRY • couple • ng
10
2026-09-03 • via Nuitee
M
Melissa • solo_traveller • us
9
2026-09-03 • via Nuitee
Z
Zhu • extended_group • us
8
2026-08-24 • via Nuitee
I
Igor • couple • us
10
Large rooms, great for toddlers
Pros:

Big room size, clean, great for kids

Cons:

Price a little high

2026-08-23 • via Nuitee
J
jenny • couple • us
9
Everything was excellent and can't wait to stay again.
Pros:

The bed was comfortable, size of the room great. I only wish we had more time to try out the tub. It looked so inviting. The breakfast was yummy, specificity the eggs. They tasted real, lol

Cons:

Nothing on your part. Our timing was off, we missed the happy hour.

2026-08-20 • via Nuitee
M
Michael • couple • us
10
2026-08-20 • via Nuitee
S
Shelli • solo_traveller • us
9
Pros:

bed very comfortable

2026-08-19 • via Nuitee
A
Aleks 142 • family_with_children • tr
10
2026-08-18 • via Nuitee
E
Ekaterina • solo_traveller • us
6
Very loud hotel
Pros:

The hotel is clean, beautiful lobby. Convenient parking.

Cons:

I really wanted to like this hotel, but the white noise in the room was way too loud. There was some constant noise coming from the wall between the rooms. The AC is a separate story, it's almost ridiculous how loud it was. We had to turn it off for the night, as it was waking us up every time it would start. Breakfast is terrible.

2026-08-12 • via Nuitee
M
Mirghani • couple • us
9
2026-08-11 • via Nuitee
• solo_traveller • us
8
The Grand...
Pros:

The beds and the pillows.

Cons:

Breakfast woman was foul. Bad attitude. Breakfast was better during covid, way better than it is now. Lots of little comforts have been removed making this hotel generic rather than better than your Normal hotel chain. Also the hot tub has been on repair for years.

2026-08-11 • via Nuitee
P
Pieter • couple • us
5
Too many people at breakfast and not enough food
Pros:

Staff is nice and rooms are clean. Bed is comfortable.

Cons:

Breakfast

2026-08-10 • via Nuitee
P
Pieter • couple • us
5
Breakfast was understaffed and embarrassing.
Pros:

Rooms are spacious and clean. The bed is comfortable.

Cons:

The elevator was not working properly, the breakfast was terrible compared to what we were used to in that same hotel. People in line waiting for basic things to be replenished such as bread, cereal, silverware, eggs, juice. There was only one staff member and she was non stop but she can’t do everything alone. They need to have more people and more food during breakfast. The second day we ended up having to eat breakfast somewhere else. In the past there used to be an omelette station, a waffle station, those were great and they got rid of it. We had invited a couple to stay at the same hotel and we were embarrassed.

2026-08-10 • via Nuitee
J
Joanna • family_with_children • gb
9
Polecamy
Pros:

Siłownia, wyposażenie łazienki, przestrzeń w pokoju

Cons:

Powinno być więcej jedzenia na śniadanie na taką ilość ludzi w hotelu

2026-08-09 • via Nuitee
R
Riccardo • couple • us
8
Pros:

Clan and comfortable room

Cons:

A loud noise vibration inside the room even turning the climate control a/c off the noise was really annoying

2026-08-07 • via Nuitee
L
Laura • solo_traveller • us
9
Pros:

Amplia las habitaciones

Cons:

El olor que salia del baño era horrible

2026-07-22 • via Nuitee