Best Western Empire Towers

Hotels
•
Best Western
8.2 (579 reviews)
4100 West Shirley Place , Sioux Falls , us

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Free
Children allowed
Pets allowed

Facilities

Front desk (limited hours)
Express check-in
Access to nearby indoor pool
Pool sun loungers
Offsite parking discounted rates available
Internet access
Housekeeping on request
Secured parking
Swimming nearby
Vegetarian menu options available
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable
Cons:
Cleanliness issues
Outdated facilities
Inconsistent breakfast quality

Categories

Cleanliness
6.53
Multiple mentions of cleanliness issues, including dirty carpets and uncleaned rooms.
Service
9.5
Staff received positive remarks for being friendly and accommodating.
Location
8.54
Close to interstate and convenient for travelers.
Room Quality
7.99
Rooms are generally nice but have reported issues like worn mattresses and broken beds.
Amenities
7.52
Some amenities like breakfast received mixed reviews; room features lack modern updates.
Value for Money
9.48
Good value for the price considering the location and overall experience.
Food and Beverage
7.53
Breakfast quality was inconsistent, with complaints about hot food and seasoning.
Overall Experience
8.5
Overall, guests found value and comfort, tempered by cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:25

Property Description

Convenient Location and Amenities
Located just 500 meters from Empire Mall, Best Western Empire Towers offers free Wi-Fi, parking, and flat-screen TVs. Golf enthusiasts will appreciate the proximity to Kuehn Park Golf Course.

Comfortable Accommodations
Air-conditioned rooms at Empire Towers Best Western come with tea/coffee facilities and private bathrooms. After a long day, guests can unwind in the indoor pool or catch up on the day's news in the lobby.

Delightful Dining and Entertainment
Start your day with a complimentary hot breakfast and grab a snack from the vending machines. Explore nearby attractions like Great Plains Zoo, Washington Pavilion, and Kirby Science Center.

Book your stay at Best Western Empire Towers for a relaxing and enjoyable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FSD

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    Wired internet is available in public areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$3 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 579 reviews
Cleanliness: 6.53
Service: 9.5
Location: 8.54
Room Quality: 7.99
Amenities: 7.52
Value for Money: 9.48
Food and Beverage: 7.53
Overall Experience: 8.5
L
Laura • solo_traveller • us
6
2026-06-10 • via Nuitee
S
Stephen O • solo_traveller • us
9
2026-06-09 • via Nuitee
S
Susan • solo_traveller • us
3
Was okay until the air quit working
Pros:

It was a quote and small hotel

Cons:

Our air conditioner stopped working and they couldn’t move us, we got two small small fans

2026-06-08 • via Nuitee
A
Arkadiusz • extended_group • pl
10
2026-06-06 • via Nuitee
Y
Yuxin • solo_traveller • us
8
Pros:

The front desk staff were very friendly, and the room was clean. The bedsheets had no unpleasant smell, and the bed was comfortable to sleep in. Parking was also very convenient, right outside the hotel building. Breakfast included eggs, bacon, gravy, and coffee. Overall, it was a pleasant stay.

Cons:

N/A

2026-06-06 • via Nuitee
V
Vicki • family_with_children • us
6
It was ok for a one night stay.
Pros:

The room was large and clean

Cons:

The breakfast. From 7:30 until 9:00 it was hit and miss on hot food being brought out.when it was, the employee filling things was rude, slammed cupboard doors and buffet lids. The only consistent hot food was waffles, only no butter and mostly empty syrup pots.
No towels in the pool area.

2026-06-06 • via Nuitee
R
Rodney • couple • us
10
Pros:

Location to the highway

Cons:

Everything was fine

2026-06-05 • via Nuitee
V
Valerie • solo_traveller • us
10
Pros:

Great hotel. Love the new look
Very accommodating hotel staff

2026-06-05 • via Nuitee
R
Ruiz Sisco • solo_traveller • us
10
Pros:

All service, staff, excellent facilities.

2026-05-20 • via Nuitee
D
Destiny • family_with_children • us
7
Great place to stay and will probably be using again!
Pros:

It was nice to have several options for breakfast! All our needs were met as even the picky eaters in our group found something to satisfy!

Cons:

Beds were not the most comfy and would have liked to see more shampoo/conditioner and body wash options in the bathrooms than what we had.

2026-05-20 • via Nuitee
A
Alyssa • couple • us
9
Pros:

The property was close to multiple stores which came in handy. Checkout was quick and easy as well!

2026-05-19 • via Nuitee
?
? • solo_traveller • us
7
2026-05-16 • via Nuitee
T
thomas • couple • us
10
excellant
Pros:

excellant

Cons:

nothing

2026-05-15 • via Nuitee
A
ablkeee • Couples • York, South Carolina
10
We are picky, but this hotel was really good
Pros:

The hotel was clean, comfortable, quiet, and the best part was the caring staff

2026-05-14 • via Tripadvisor
R
Robin • family_with_children • us
8
Pros:

Room was clean and spacious.

Cons:

The pool was cold. The shower pressure was lacking and the first night there was no hot water, shower was cold.

2026-05-12 • via Nuitee
T
Tami • solo_traveller • us
9
Pros:

The Clean room. Great breakfast

Cons:

The outside area of garbage, I don't believe it was your trash area, but because of the location it appears to be your hotel, Large old furniture, in which we believe the homeless people live behind those garbage dumpsters.

2026-05-11 • via Nuitee
R
Renee • family_with_children • us
5
It was just okay! The staff was very nice!
Pros:

Breakfast room was nice

Cons:

No handle rails for getting in and out of shower. Could not rotate shower head down far enough, for showering and I’m not short.
The beds were very lumpy, and too hard.

2026-05-09 • via Nuitee
F
Frances • couple • us
2
Pros:

Wi-Fi was fine. Cleanliness was good. Price was in a good range for the most part.

Cons:

Construction was going on and our room was next to the dumpster which was very noisy. The bed had a dip on the one side, was lumpy, woke up with a sore back. There was no pod holder for the coffee maker. The room above us was loud and noisy most of the night, so we couldn't sleep.

2026-04-23 • via Nuitee
J
Jersey • couple • us
7
2026-04-20 • via Nuitee
L
Linda • solo_traveller • us
9
Excellent place to stay!
Pros:

Pet friendly. Pet treat on arrival.
Very clean. My room was checked every day of my 4 night stay and restocked as needed.

2026-04-20 • via Nuitee