Best Western Empire Towers

Hotels
•
Best Western
7.6 (470 reviews)
4100 West Shirley Place , Sioux Falls , US
+1 605-361-3118

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions)
Good breakfast / superb breakfast
Clean rooms reported by several guests
Convenient location for shopping / highway access
Good value for money / economical
Pool and kitchenette options in some rooms
Cons:
Outdated property and maintenance issues
Poor mattress/bed quality (sagging, too soft, lumpy)
Sketchy/undesirable neighborhood or homeless presence
Noisy or unmaintained appliances (fridge, AC)
Small or freezing TV; occasional slow drains
Pet area not maintained / too small
Breakfast sometimes limited or runs out

Categories

Cleanliness
6.8
Mixed mentions: several guests said rooms were clean, but there are multiple reports of dirty floors, a very dusty/unclean AC filter and general maintenance issues, so cleanliness is below average.
Service
9.2
Consistently positive: numerous comments about friendly, helpful and welcoming staff, good front-desk service and attentive hosts.
Location
7
Mixed: many guests praised convenience and proximity to shopping/highway, while others reported a sketchy/undesirable neighborhood with homeless presence — overall neutral-to-slightly-below-average.
Room Quality
6.2
Several complaints about outdated rooms, sagging or overly soft mattresses, makeshift bed repairs, small/freezing TVs and some maintenance issues, indicating below-average room quality.
Amenities
7.4
Amenities are mixed: positives include pool, kitchenette/large fridge in some rooms and a good breakfast offering, but issues noted with noisy refrigerators, small/poorly maintained pet area and lack of a hot tub.
Value for Money
8
Frequently described as economically priced with good value for the rate — several reviews call it a good budget option despite some wear-and-tear.
Food and Beverage
8
Generally positive breakfast feedback (several mentions of ‘great’ or ‘superb’ breakfast), with isolated notes about limited options or breakfast running out.
Overall Experience
8.2
Overall impression: friendly staff and good breakfasts lift the stay for many guests, but recurring issues with rooms, mattresses and location temper the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Convenient Location and Amenities
Located just 500 meters from Empire Mall, Best Western Empire Towers offers free Wi-Fi, parking, and flat-screen TVs. Golf enthusiasts will appreciate the proximity to Kuehn Park Golf Course.

Comfortable Accommodations
Air-conditioned rooms at Empire Towers Best Western come with tea/coffee facilities and private bathrooms. After a long day, guests can unwind in the indoor pool or catch up on the day's news in the lobby.

Delightful Dining and Entertainment
Start your day with a complimentary hot breakfast and grab a snack from the vending machines. Explore nearby attractions like Great Plains Zoo, Washington Pavilion, and Kirby Science Center.

Book your stay at Best Western Empire Towers for a relaxing and enjoyable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FSD

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 470 reviews
Cleanliness: 6.8
Service: 9.2
Location: 7
Room Quality: 6.2
Amenities: 7.4
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8.2
M
Michael • solo_traveller • us
10
Pros:

Swimming pool. The staff are very good.

Cons:

The bed is too soft. I like a firm mattress.

2026-10-29 • via Nuitee
B
Brian • family_with_children • us
9
2026-10-28 • via Nuitee
D
Davide • couple • it
7
2026-10-19 • via Nuitee
D
Davide • couple • it
7
2026-10-19 • via Nuitee
D
Dustin • family_with_children • us
10
2026-10-17 • via Nuitee
D
Deborah • couple • us
3
Disappointing stay.
Pros:

Convenient on and off highway. Staff was friendly,

Cons:

Hotel is very out dated, mattresses need to be replaced, our mattress was sagging and lumpy. Bed frame had a block of wood for one of the legs. I have to say it was not up to aspectations of a Best Western, maybe a Motel 6.

2026-10-13 • via Nuitee
K
Katrina • extended_group • us
8
2026-10-10 • via Nuitee
T
Turney • couple • us
8
2026-10-10 • via Nuitee
R
Ruiz Sisco • solo_traveller • us
10
Pros:

Desayuno la limpieza la ubicación.

Cons:

La cama no era comoda.

2026-10-10 • via Nuitee
E
Eva • couple • us
9
Enjoyed our stay.
Pros:

Location. A lot of shopping and restaurants in the area.

Cons:

I was happy with the total stay.

2026-10-08 • via Nuitee
D
desiree • solo_traveller • us
10
Pros:

Very pleased with hostess

Cons:

Tv kept freezing and was small

2026-09-19 • via Nuitee
H
Harold • couple • us
10
2026-08-30 • via Nuitee
A
Alfred • solo_traveller • at
8
Ok 9
Pros:

Gute Ausstattung und Lage

Cons:

Leider derzeit eine Baustelle unmittelbar daneben

2026-08-30 • via Nuitee
W
Walter • couple • us
10
If I return to Sioux Falls, I’ll definitely stay here.
Pros:

Clean, good location, friendly staff ands superb breakfast.

Cons:

Nothing- everything was great.

2026-08-28 • via Nuitee
T
Tiffany • solo_traveller • us
8
Pros:

Great service

Cons:

Sink water drains to slow

2026-08-27 • via Nuitee
R
RALLYVINCENT • solo_traveller • fr
10
Très bon compromis logement
Pros:

Chambre spacieuse pour quatre personnes avec véritable kitchenette et grand réfrigérateur.

Cons:

Réfrigérateur particulièrement bruyant.

2026-08-21 • via Nuitee
K
kris • couple • us
7
2026-08-15 • via Nuitee
C
Cassidy • couple • us
7
2026-08-15 • via Nuitee
W
William • family_with_children • us
7
Pros:

Staff was very helpful

Cons:

Rooms were good size

2026-08-14 • via Nuitee
L
Lorenzo • extended_group • it
6
Buona struttura per prezzo molto economico, colazione ben fornita, pulizia rivedibile
Pros:

Struttura molto economica, con personale super gentile e colazione tutto sommato ottima.

Cons:

Stanza però vecchia, la struttura in generale è molto datata. Condizionatore con filtro che non viene pulito da un decennio, quindi la qualità dell’aria era terribile
Nonostante tutto una buona struttura qualità prezzo

2026-08-13 • via Nuitee