Heritage Hotel

Hotels
8.2 (496 reviews)
TB 210-213 Jalan Bunga Fajar Complex , Tawau , MY

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Strategic location
Decent room quality
Cons:
Cleanliness issues
Limited food options
Parking availability

Categories

Cleanliness
7.53
Several complaints about toilet cleanliness and general upkeep.
Service
9
Many reviews praise the friendly and helpful staff.
Location
9.04
Multiple mentions of the strategic location with amenities nearby.
Room Quality
7.99
Rooms described as decent and comfortable, though some issues noted.
Amenities
8.02
Some amenities available but lacking in restaurant facilities.
Value for Money
8.48
Overall perceived as affordable for what is offered.
Food and Beverage
7.03
No dining options available at the hotel.
Overall Experience
8.5
Most guests had a positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:30

Property Description

Convenient Location
Situated in Tawau Town Centre, Heritage Hotel is just a stone's throw away from the commercial and business hub, making it the ideal choice for both leisure and business travelers.

Comfortable Accommodation
The air-conditioned rooms at Heritage Hotel are equipped with modern amenities such as satellite TV and tea/coffee-making facilities, ensuring a comfortable stay for guests. Select rooms even feature a cozy seating area for added relaxation.

Local Cuisine Delights
Guests can indulge in a variety of local delicacies at the on-site Asian Cuisines and Curry House, offering a true taste of the region.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Heritage Hotel today and make the most of your time in Tawau!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TWU

Location

Guest Reviews

8.2
Based on 496 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.99
Amenities: 8.02
Value for Money: 8.48
Food and Beverage: 7.03
Overall Experience: 8.5
J
jwlyn • solo_traveller • my
7
2026-09-19 • via Nuitee
J
Juberhan • couple • my
10
Pros:

Semua ok

Cons:

Paking tiada

2026-09-19 • via Nuitee
J
jamil • solo_traveller • my
7
2026-09-16 • via Nuitee
Y
YUNG • couple • my
6
2026-09-10 • via Nuitee
M
Mohd. Hafzanshah • solo_traveller • my
10
2026-09-08 • via Nuitee
S
Salwa • solo_traveller • my
10
Great hotel!
Pros:

Excellent customer service! Very pleased with the accommodation and cleanliness. Worth every penny. Highly recommended.

2026-09-08 • via Nuitee
H
HERIANTO • extended_group • my
9
2 hari 2 malam
Pros:

bilik besar dan selesa,staf mesra dan sedia membantu...kemudahan yg disediakan baik..berhampiran kedai makan..sesuai untuk family trip

Cons:

isu parking saja mungkin masalah sikit

2026-09-06 • via Nuitee
N
Nina • couple • si
10
Pros:

We had such a wonderful stay here and honestly couldn’t recommend this homestay enough! ❤️

The family was incredibly kind, caring, and welcoming from the moment we arrived. They went above and beyond to make sure we had everything we needed and were always happy to help with anything. They even brought us fresh fruit, which was such a sweet and thoughtful gesture.

They also helped us organize our bus ride out of Ninh Binh, which made everything so much easier. Our bus wasn’t until 10pm, and even though we had already checked out, they were so generous and let us leave our bags there and even take a shower before we left. This was incredibly helpful and really showed how much they genuinely cared about their guests.

The breakfast was also great, and we really enjoyed the laundry service. Our clothes came back clean, fresh, and smelling amazing!

Overall, this felt much more personal than just staying at a hotel. The family’s kindness and hospitality made our time in Ninh Binh even more special. We would absolutely stay here again! ❤️

2026-09-06 • via Nuitee
Y
Yan • family_with_children • my
3
2026-09-03 • via Nuitee
K
khugen • solo_traveller • my
8
2026-09-02 • via Nuitee
C
Che Zaidiah • solo_traveller • my
10
2026-08-31 • via Nuitee
T
Ting • solo_traveller • my
8
2026-08-27 • via Nuitee
J
Jennifer • solo_traveller • my
9
Pros:

Like the surrounding of the hotel .

Cons:

1. The Aircond cannot be slow. Only at 30 degres will no aircond. And got some percikan air from the aircond when we change the degres
2. The toilet - not clean by the cleaner.

Room 304

2026-08-18 • via Nuitee
S
Syarifah Syakina • couple • my
6
Pros:

Staff yang sangat peramah and very helpful

Cons:

Location yang susah sangat nak cari Parking, kebersihan tahap sederhana ☺️

2026-08-17 • via Nuitee
S
SITI • solo_traveller • my
8
2026-08-16 • via Nuitee
M
Marlina • couple • my
8
Well done.
Pros:

Easy access for foods, tourist spots and shopping.

Cons:

Need more cleanliness for bathroom.

2026-08-12 • via Nuitee
D
DAYANG ROHANA • couple • my
9
Pros:

The location is superb, many Halal eateries & shops nearby. Walking distance to Pasar Malam Chester. The room was comfortable & spacious.

2026-08-11 • via Nuitee
R
Rustam • solo_traveller • my
10
2026-08-09 • via Nuitee
R
ROZALIAH • couple • my
10
2026-08-08 • via Nuitee
R
rosane • family_with_children • fr
8
Bon séjour
Pros:

Chambre spacieuse, personnel super gentil et très content de voir des Français... Lit confortable

Cons:

Il n'y a pas de petit déjeuner prévu, un peu bruyant car la chambre donne sur la rue et simple vitrage, mais on n'est pas à Tawau pour faire la grace matinée !

2026-08-05 • via Nuitee