DoubleTree by Hilton Santiago - Vitacura

Hotels
•
Doubletree by Hilton
9.2 (2679 reviews)
Avenida Vitacura 2727 , Santiago , cl
+56 2 2587 7000

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Issues with cleanliness
Service inconsistencies

Categories

Cleanliness
8.7
Issues reported with room cleanliness and bathroom fixtures.
Service
9.7
Staff was consistently described as friendly and accommodating, although some service issues were noted.
Location
10
Many reviews praised the proximity to the mall and other attractions.
Room Quality
8.7
Reports of inconsistent shower temperature and limited amenities in rooms.
Amenities
8.7
Limited products in the refrigerator, but overall amenities were appreciated.
Value for Money
9.7
Good value considering the overall experience described.
Food and Beverage
8.2
Mixed feedback with a notable complaint on the quality of a specific meal.
Overall Experience
9.9
Overall positive feedback with some constructive criticism.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:55

Property Description

Luxurious Accommodations
Experience comfort and convenience at DoubleTree by Hilton Santiago - Vitacura. Enjoy well-equipped rooms with modern amenities including a flat-screen TV, minibar, and complimentary toiletries.

Dining Options
Indulge in a variety of gastronomic delights at our on-site restaurant, cafeteria, and bar. From casual dining to upscale experiences, there's something to satisfy every palate.

Prime Location
Conveniently situated near major attractions, our hotel is perfect for both leisure and business travelers. Explore the city easily with the metro station just steps away and a shopping mall nearby.

Book your stay at DoubleTree by Hilton Santiago - Vitacura now for a memorable and enjoyable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 2679 reviews
Cleanliness: 8.7
Service: 9.7
Location: 10
Room Quality: 8.7
Amenities: 8.7
Value for Money: 9.7
Food and Beverage: 8.2
Overall Experience: 9.9
I
Ismael • solo_traveller • cl
8
2026-07-25 • via Nuitee
F
Fernando • couple • pe
9
2026-07-24 • via Nuitee
G
Giannina Revello • solo_traveller • cl
10
Excelente Hotel
Pros:

Es segunda vez que me quedo en el hotel, ambos con varios días de estadías. Sin duda no desarto volver nuevamente en mis viajes mensuales.

2026-07-23 • via Nuitee
M
Martin • couple • ar
7
Buena ubicación
Pros:

Excelente ubicación

Cons:

Mucho frío en el desayunador.

2026-07-22 • via Nuitee
S
Sergio • solo_traveller • cl
10
Pros:

Desayuno y gimnasio

Cons:

Que nobtenia piscina

2026-07-20 • via Nuitee
M
MARIA SERRANO • solo_traveller • pe
7
2026-07-20 • via Nuitee
M
Maria • solo_traveller • ec
10
Excelente
Pros:

La atención del personal y el desayuno. La galleta de bienvenida es un detalle único.

2026-07-20 • via Nuitee
J
JORGE • family_with_children • co
8
2026-07-20 • via Nuitee
J
JUAN • couple • cl
8
Buena pero lamentablemente con muy mal clima
Pros:

Personal muy atento y buen desayuno

2026-07-19 • via Nuitee
M
Migliavacca • couple • ar
9
2026-07-18 • via Nuitee
D
Danilo • solo_traveller • br
10
2026-07-18 • via Nuitee
M
mario • couple • cl
10
2026-07-17 • via Nuitee
L
Leila Ruth • couple • cl
10
2026-07-17 • via Nuitee
G
GIL CÉSAR • family_with_children • br
10
Estadia agradável
Pros:

Atendimento e conforto

Cons:

Sem reclamações

2026-07-15 • via Nuitee
M
Macarena • couple • cl
1
Experiencia Nefasta
Pros:

Nada

Cons:

Pesima experiencia, eleji una habitacion cama extragrande y cuando llegue al alojamiento me dijeron que no tenian ese tipo de camas solo camas dos plazas estandar.
El mobiliario de la pieza estaba bien dañado.
La demora tanto para el check in como para el checout tomo mas de 30 minutos desde que la persona del frontdesk nos atendio.
Absolutamente decepcionante, para no repetir. Lo publicado en booking v/s a lo que ofrecen es engañoso. La tarifa por habitacion extragrande era mas cara y termine alojando en una habitacion sencilla.

2026-07-13 • via Nuitee
G
Gilnei • extended_group • br
8
Bom custo benefício
Pros:

Roupa de cama

Cons:

Maciez da cama

2026-07-12 • via Nuitee
M
Montory • solo_traveller • cl
10
Pros:

Atención

2026-07-09 • via Nuitee
L
Lorena del Pilar • solo_traveller • cl
9
2026-07-09 • via Nuitee
M
MARIN • couple • cl
6
Cons:

La no existencia maquina expendedora de café, un Hotel de esa categoría no puede andar una persona con un termo de Café y otro con Leche. Un solo Tostador de pan pequeño, no alcanza tostar y el pan cae fuera de la bandeja.
La entrada al hotel no tiene puertas doble, motivo que al abrirlas el viento se cuela a la recepción lo mismo al lugar donde se sirve el desayuno, lo cual hace que este muy helado.

2026-07-07 • via Nuitee
M
Melody • couple • us
10
2026-07-06 • via Nuitee