Colectia Hotel Urumea

Hotels
•
Casual Hoteles
8.2 (2957 reviews)
Paseo de Urumea, 15 , San Sebastián , es

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good amenities
Comfortable stay
Cons:
No reception staff at times
Some common area issues

Categories

Cleanliness
7.86
Several reviews appreciated the cleanliness of the rooms but mentioned common areas needing improvement.
Service
8.53
Many positive comments on friendly and helpful staff.
Location
8.87
Multiple reviews highlighted the great location, close to transport and attractions.
Room Quality
7.82
Rooms were generally well-received, though some mentioned lighting issues.
Amenities
8.35
Facilities like parking and breakfast options received praise.
Value for Money
7.81
Good value noted, but inflation from amenities affects overall perception.
Food and Beverage
8.36
Breakfast options were well-received, contributing positively to the experience.
Overall Experience
8.03
Overall pleasant stays noted, with minor issues pointed out.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:44

Property Description

Riverside Elegance

Luxurious Rooms: Enjoy the comfort of air-conditioned rooms with flat-screen satellite TV, free WiFi, safe, and a private bathroom with free toiletries.

Convenient Amenities: Benefit from a 24-hour reception, shared TV lounge, and the option for gluten-free breakfast products upon request.

Ideal Location: Explore the city easily with a short walk to the bus and train station, and a pleasant stroll to the beautiful La Concha Beach.

Experience the charm of Casual del Jazz San Sebastián - Book your stay now!

Important information:

Check in service will be available from noon until 11 pm, after that time please consult with the hotel.

Please note, when booking 3 or more rooms, different policies and additional supplements may apply.

Please note that smoking is strictly forbidden in this property, including rooms. Penalties up to 150 EUR may apply if this rule is not respected.

Pets are allowed, maximum 1 per room, with a daily supplement of € 10.

License number: HSS 00762

Front desk hours are from 9am to 5pm every day of the week.
All guests arriving later than 5pm must notify the front desk.
The telephone number is: +34690164325

ATTENTION: RECEPTION HOURS from 9:00 a.m. to 05:00 p.m. - CHECK-IN from 2:00 p.m. to 11:00 p.m. If you are going to arrive later than 11:00 p.m., please contact the hotel BEFORE to make early check-in.
HOTEL ACCESS, PARKING ACCESS AND 24-hour CUSTOMER SERVICE.

Breakfast will be available from April to September inclusive.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EAS

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 17 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 2957 reviews
Cleanliness: 7.86
Service: 8.53
Location: 8.87
Room Quality: 7.82
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 8.36
Overall Experience: 8.03
A
Anne-Marie • solo_traveller • ch
9
2026-06-19 • via Nuitee
L
lucas • solo_traveller • au
8
2026-06-19 • via Nuitee
T
Telmo • couple • es
7
2026-06-18 • via Nuitee
P
Paolo • couple • it
7
Pros:

Abbastanza vicino al centro, zona tranquilla.

Cons:

Insistenza continua di mail e messaggi per effettuare il ckinn online con necessità di fare foto dei documenti ma arrivati alle 12,30 la camera non era ancora pronta.

2026-06-18 • via Nuitee
B
Brigitte • couple • nl
7
Pros:

Inrichting kamer en mogelijkheid parkeren bij hotel.

Cons:

Kwaliteit bed en onpersoonlijke uitstraling hotel. Personeel nauwelijks zichtbaar.

2026-06-17 • via Nuitee
R
Ralf-Peter • solo_traveller • de
6
Pros:

Lage zur Innenstadt

Cons:

Sanitärbereich ist dringend Sanierungsbedürftig (sichtbarer Schimmel in den Fugen, Türschloss defekt, etc.).
Warum 13 EUR Check-In Gebühr zusätzlich angefordert wurden, war im Angebot Booking.com nicht ersichtlich.
Man muss nach Einsparung des Personal wahrscheinlich die KI mitfinanzieren, um das "neue Hotelkonzept" umzusetzen.

2026-06-17 • via Nuitee
E
Elena • solo_traveller • gr
10
Pros:

The room was super clean, quiet and it provided everything we needed. The location was great, right next to the river and very close to the center and the beach.

Cons:

The breakfast could have a little more variety

2026-06-16 • via Nuitee
J
Jacqueline • solo_traveller • gb
9
Hotel Colectia Urumea
Pros:

A very modern hotel, with an underground car park and
close to the train station.

Cons:

Takes about 30 mins walk to the old town.
The room air-conditioning didn't seem to work.
Was set at 20 degrees

2026-06-16 • via Nuitee
G
Gary • couple • us
9
Spent 3 nights there. Long way from town center. Hard to find places to eat.
Pros:

Good price.

Cons:

Not close to town. Area not conducive for travelers.

2026-06-16 • via Nuitee
S
Sebastian • couple • pl
8
Pros:

Smaczne śniadanie z lokalnymi akcentami

Cons:

Bardzo słabe wyciszenie, głośno.

2026-06-15 • via Nuitee
B
bacc92 • solo_traveller • nl
9
Pros:

Well equipped
Clean
Good value for money

Cons:

Room a bit small - we had a big luggage and could not really fit it anywhere
Parking on the expensive side 16€ per night - but parking in Donostia Is generally expensive

2026-06-14 • via Nuitee
C
Concepcion • solo_traveller • es
9
2026-06-14 • via Nuitee
J
Jose antonio • couple • es
7
2026-06-14 • via Nuitee
A
Albert • couple • fr
4
séjour négatif
Pros:

Avoir un garage

Cons:

aucun contact avec le personnel puisqu'il n'existe pas Le parcours du combatant pour rejoindre notre chambre qui se trouvait au 1 er étage.Prendre l'acenseur jusqu'au 2 iéme puis marathon dans les couloirs pour rejoindre un autre ascenseur pour redescendre au premier étage.Salle du petit déjeuner ressemblait à un blokaus ainsi que la salle de repos (aucune fenêtre).

2026-06-13 • via Nuitee
D
denis • couple • es
7
Basic accommodation
Pros:

Garage

Cons:

Basement breakfast room
No way to heat up cold food
Limited breakfast
Corridors very dark and had to use mobile phone light to see combination lock to access room.
To get to room you had to get lift to 2nd floor then get another lift to go down to 1st floor.

2026-06-13 • via Nuitee
M
maria silvina • couple • ar
9
Muy buena habitación
Pros:

Habitación con cama amplia y cómoda presión de agua impecable calidad de los productos de aseo muy buena. Te dan una pava eléctrica que es muy útil a la mañana para unos mates. Tiene un pequeño refrigerador útil para alguna bebida

Cons:

Todo acorde a lo informado

2026-06-12 • via Nuitee
A
ani • couple • tr
8
2026-06-11 • via Nuitee
A
AINA • family_with_children • es
8
Hotel pràctic per passar uns dies a San Sebastián
Pros:

Habitacions noves i netes.

Cons:

L’habitació al costat de l’ascensor és massa sorollosa i sents a tothom que entra i surt.

2026-06-11 • via Nuitee
S
sylvie • solo_traveller • fr
10
Pros:

L emplacement la propreté pas besoin de sortir la voiture dans garage de l hôtel payant bien sûr mais en sécurité

Cons:

Rien

2026-06-11 • via Nuitee
J
Jose • couple • co
8
We went on a family trip.
Pros:

Good price. Clean. Parking was good.

Cons:

Low availability of staff. Breakfast.

2026-06-11 • via Nuitee