Colectia Hotel Urumea

Hotels
•
Casual Hoteles
8.2 (2988 reviews)
Paseo de Urumea, 15 , San Sebastián , es

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good amenities
Comfortable stay
Cons:
No reception staff at times
Some common area issues

Categories

Cleanliness
7.86
Several reviews appreciated the cleanliness of the rooms but mentioned common areas needing improvement.
Service
8.53
Many positive comments on friendly and helpful staff.
Location
8.87
Multiple reviews highlighted the great location, close to transport and attractions.
Room Quality
7.82
Rooms were generally well-received, though some mentioned lighting issues.
Amenities
8.35
Facilities like parking and breakfast options received praise.
Value for Money
7.81
Good value noted, but inflation from amenities affects overall perception.
Food and Beverage
8.36
Breakfast options were well-received, contributing positively to the experience.
Overall Experience
8.03
Overall pleasant stays noted, with minor issues pointed out.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:44

Property Description

Riverside Elegance

Luxurious Rooms: Enjoy the comfort of air-conditioned rooms with flat-screen satellite TV, free WiFi, safe, and a private bathroom with free toiletries.

Convenient Amenities: Benefit from a 24-hour reception, shared TV lounge, and the option for gluten-free breakfast products upon request.

Ideal Location: Explore the city easily with a short walk to the bus and train station, and a pleasant stroll to the beautiful La Concha Beach.

Experience the charm of Casual del Jazz San Sebastián - Book your stay now!

Important information:

Check in service will be available from noon until 11 pm, after that time please consult with the hotel.

Please note, when booking 3 or more rooms, different policies and additional supplements may apply.

Please note that smoking is strictly forbidden in this property, including rooms. Penalties up to 150 EUR may apply if this rule is not respected.

Pets are allowed, maximum 1 per room, with a daily supplement of € 10.

License number: HSS 00762

Front desk hours are from 9am to 5pm every day of the week.
All guests arriving later than 5pm must notify the front desk.
The telephone number is: +34690164325

ATTENTION: RECEPTION HOURS from 9:00 a.m. to 05:00 p.m. - CHECK-IN from 2:00 p.m. to 11:00 p.m. If you are going to arrive later than 11:00 p.m., please contact the hotel BEFORE to make early check-in.
HOTEL ACCESS, PARKING ACCESS AND 24-hour CUSTOMER SERVICE.

Breakfast will be available from April to September inclusive.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 17 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 2988 reviews
Cleanliness: 7.86
Service: 8.53
Location: 8.87
Room Quality: 7.82
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 8.36
Overall Experience: 8.03
J
Jaime • couple • es
9
Pros:

Todo muy correcto!

2026-07-07 • via Nuitee
C
Calabuig • extended_group • es
7
2026-07-06 • via Nuitee
C
carli • solo_traveller • nl
8
Pros:

Locatie en prima ontbijt.

Cons:

Niets

2026-07-06 • via Nuitee
J
Juan • solo_traveller • es
10
Pros:

Cómodo, limpio y con muy buena ubicación para visitar San Sebastián.

Cons:

No puedo decir nada negativo del alojamiento.

2026-07-06 • via Nuitee
C
Chisca • solo_traveller • fr
5
Cons:

Nu stiam ca parcare se plătește si e foarte scump

2026-07-05 • via Nuitee
C
Christer • solo_traveller • se
10
Pros:

Läget var perfekt. Lite utanför stadskärnan. Lugnt och tryggt. Granne med polisen. Frukosten var bra. Detvmesta man kan förvänta sig fanns.

Cons:

Fanns inget jag inte tyckte om, men lite olika meloner till frukost hade varit bra.

2026-07-05 • via Nuitee
P
Pedro Roberto • couple • br
10
Pros:

Localizacao muito boa. Conforto. Bom atendimento.

2026-07-05 • via Nuitee
R
Roger • solo_traveller • se
8
2026-07-05 • via Nuitee
S
Stuart • couple • gb
8
Pros:

Clean, huge bed nice room

Cons:

Location, it’s about 15-20 min walk from old town, not much around the hotel

2026-07-04 • via Nuitee
M
Mihaela • family_with_children • ro
8
One of the most beautiful town I’ve ever visited. We’ll be back!
Pros:

Close to the bus/train station
People can take a nice walk along the river.
Nice big and comfy bed

Good money value

Cons:

It has been a problem with the AC due to the heat wave, but they fixed it.

2026-07-02 • via Nuitee
L
Laïs • couple • fr
9
2026-07-01 • via Nuitee
R
Ruud • couple • nl
7
Geen gezellig hotel verwachten. Je kunt er slapen en ontbijten. meer niet.
Pros:

Er zijn veel verschillende routes om het het centrum te bereiken in ongeveer 20 min lopen.
Dame aan de receptie is vriendelijk.

Cons:

De ontbijtruimte kan wel een professionelere aanpak gebruiken. Vooral het koffieapparaat :(
Het hotel is erg eenvoudig zonder buitenruimte of een plekje waar je even iets kunt drinken.

2026-06-30 • via Nuitee
P
Pablo • couple • es
8
Hotel con excelente calidad precio en Amara
Pros:

Ubicación y personal

Cons:

Habitación un poco pequeña

2026-06-30 • via Nuitee
V
Véronique • family_with_children • re
6
2026-06-29 • via Nuitee
G
Günter • couple • de
9
Schöner Aufenthalt mit leichten Problemen
Pros:

Lage, Hilfsbereitschaft des Personals, Parkplatz

Cons:

Klimaanlage leider ausgefallen, aber schnelle Lösung gefunden

2026-06-29 • via Nuitee
M
Miriam • couple • es
7
Práctico y cómodo
Pros:

Estaba limpio, era cómodo y la ubicación muy buena

Cons:

La falta de comunicación con los administradores. Les pedimos una plancha y no solo no la trajeron, sino que además los de recepción se fueron sin avisarnos. Era muy difícil contactar con ellos

2026-06-29 • via Nuitee
S
Stefanos • couple • nl
10
2026-06-28 • via Nuitee
C
Christina • solo_traveller • es
4
2026-06-28 • via Nuitee
M
M. • extended_group • nl
8
Prima hotel met goede prijs/kwaliteit verhouding
Pros:

Comfortabele kamer met goede douche. Blij met de airconditioning tijdens de warme dagen. Ontbijt was goed.
In circa 15 minuten lopen ben je in het centrum.
Toen er zich onverwacht een lekkage voordeed werd er snel en doeltreffend gehandeld door het personeel en kregen we een nieuwe kamer.

Cons:

Matras zakte een beetje in.

2026-06-28 • via Nuitee
S
Sara • couple • es
9
2026-06-27 • via Nuitee