Tre-Ysgawen Hall & Spa

Timewarp of a hotel with decor from the late 1980’s. Run on a shoestring. Dirty room, cobwebs in our room, tv doesnt allow apps. spa is dirty. Indistinguishable shampoo or bodywash in our room. No toilet paper. Sauna and steam room not hot.. Lacks investment. No sign of any management. Disappointing.

Disabled access to the spa was difficult. My husband is completely blind and there wasn’t a ‘family’ or disabled changing room. Without going into too much detail, the regular changing rooms were very narrow and cramped. The potential to improve these facilities exists but would require a major overhaul of the changing room layout. Thankfully our room was nearby so we simply got changed there and then made our way to the poolside through the changing rooms, with a gentleman guiding my husband through the male changing room and out to poolside.

A lot of disappointments that overall made our stay quite uncomfortable. We had no WiFi until the last night when eventually we found someone at reception who confirmed it wasn’t working but gave us an alternative one to use. Reception was not manned during our 2 night stay, nor the phone answered when I rang down for towels, as there were none in one of our booked rooms. We had to go to the spa yo get some. The sink in one of the bathrooms was very slow to drain. When one room was refreshed, it was done very rushed and it felt like no care was taken. The door sign had been flung on the side. Very rushed job.
Most disappointing was that we were not able to use the pool or gym. We were advised that maximum capacity had been reached. No offer was made to take our room numbers to let us know when we could go in.
There was no option to charge restaurant or bar purchases to our room. (Especially frustrating after going to use the spa without wallets and couldn’t then go into the bar.) This does not make you feel like a welcome guest.
We certainly wouldn’t return.

Toiletries in room- no idea what the bottles were - green fairy liquid(?) and bright yellow gunk 😱 plus a luxury soap 😳😱😂.
Wi-Fi 😂 until allowed into “private” system and no hotel check in - had to use the spa across the other side of the site and this was the only way to speak to hotel reception through the three night stay as the phone in the room didn’t allow us to speak %%%to reception3( room

We stayed with two small children and spent most of the visit steering them away from things.
The carpet joins are held down with black gaffer tape – in the doorway and, worse, across two stair treads. Loose taped carpet on a staircase is a trip hazard for anyone and a real risk for a toddler. In the bathroom, the mixer tap was missing its handle completely, leaving a bare threaded metal stud sticking up at exactly the height a child reaches for, with rust and limescale around the shower hose connection.
The upstairs corridor was being used as a storage area: two vacuum cleaners, a folded travel cot and a portable heater with its cable trailing across the floor. Windows were dirty inside and out with cobwebs, the outer sills covered in bird droppings and feathers, and there was green growth on the outer frames. The armchair in the room was yellowed and stained.
None of this needs a big budget – it needs someone to walk the building and look. We wouldn’t return with the children as things stand.

Maintenance of guest areas have been neglected,feels like the property is being run down or no longer having any investment, just profit out.
Pub was closed both Fri and Sat which was very disappointing.
Billiards room had broken furniture, broken snooker and darts equipment, very poor.

nothing

Not organised well !!

Beds were very hard.

Everything was great - some may find it to be slightly out of the way but not an issue if you have a car with you.

Whilst I appreciate the building is old the cleaning was generally very poor.

Irritating sensor light in bathroom. Either on too short or too long.

Room 10 could of been cleaner and the bed needs burning 🔥 it was the most uncomfortable bed we have ever used