Tre-Ysgawen Hall & Spa

Breakfast

Bed was uncomfortable and the room was quite noisy.

Lack of staff on reception and bar areas at times

Nothing....it was all amazing

Old worn out room , stains on walls and around windows, it was raining the day we arrived and windows were open with rain coming in on to electric fan in window, mattress had stains on it with no mattress protection on the mattress, curtains had stains on them, dust in extraction fan in bathroom and cobwebs around the building inside, dust hanging from ceiling extraction vents over pool and cobwebs around pool side just needing a good refurbishment all around

Never a good look to see black tape on worn carpets.
In the room, the net curtain had marks on it, at the bottom, could do with cleaning. Also the room door was a little difficult to lock as the latch in the door frame had been replaced but a screw had come out, which meant it moved, so you had to move it to lock the door. Mentioned too reception when leaving.
Should think about replacing baths with walk-in showers. Difficult for people with mobility issues to get in and out, without assistance.

Were were allocated a room upon our 9pm arrival with a defective WC..flush had failed..yes HAD failed. No other rooms. Night Porter tried to fix whilist we waited in bar ( comp drinks..thanks).. Returned to room and flush failed on first attempt to use. No toilet all night.
We told hotel reception on exit and management have not been in contact. Appalling. Clearly complacent, indifferent, etc. What action are you planning to take? Get a grip!

having tripped over the door stops in the side bar area and having received a broken nose and cut nose with severe bleeding the staff were very helpful.
however later we did not see any further member of staff or management come to see if i was ok or even offer an apology
even though some staff agreed that the door stop was inappropriate and should not be there
i have been in pain since the incident and have two black eyes as a result
i will repeat the staff at the time were great not the management.

also the spa area could do with a good clean especially the sauna seating and door

No Air Con as it was very hot

Shower was broken and curtains off the rail

Lack of staffing upon checkout. Had to wait for longer than is necessary. Cleaning in bathrooms could have been slightly better

This property is marketed as a 4-star hotel but fails to meet the mandatory UK Common Quality Standards. There is no 24-hour reception (desk closes at 9:00 PM), no room service, and zero luggage assistance. Housekeeping was severely lacking (uncleared bottles left in public lounges for 48 hours, stained tablecloths), and the bathrooms are stocked with cheap Carex hand wash. The advertised EV charger did not work.

Most critically, Visit Wales confirmed that this hotel has no official star rating or accreditation. Management admitted the error under legal pressure and issued a full refund. Do not pay luxury prices for an unrated, poorly maintained property.

Everything was slightly in disrepair. The bath leaked into the bar, the curtain tie backs were slightly falling off the wall, some of the decorations were clumsily repaired after being broken. Some of the staff were also conspicuously more interested in their phones or gossiping about their daughters-in-law, their latest hairdye choices, or which golf courses they planned to go to next, than cleaning up the mess they (yes they) had left behind them.

No ventilation in bedroom as was a french door, needs a window or a scure way of leaving french door open....

The electric car charging didn’t work.
The bar staff left a little to be desired- couldn’t do any non-alcoholic cocktails when asked, another day said could only do a pornstar martini or sex on the beach, requested the pornstar martini but what I got was nothing like a pornstar martini!

I can’t say a bad word. Staff, breakfast, room was excellent.