Tre-Ysgawen Hall & Spa

Great location. Friendly staff. Lovely food especially the risotto.
Spa facilities were excellent.

The grounds were gorgeous

The location was somewhat secluded but the building and gardens are beautiful

The staff are lovely. Having the use of the spa facilities and gym at no extra charge is unique these days and much appreciated It's the second time we have stayed and we're never disappointed

Pool/ spa facilities DND grounds/ garde

Everything was so nice

My wife and I booked in for 3 nights there, last week and at first glance when we arrived, it all looked impressive. Located in a beautiful setting. Plenty of parking spaces, and we parked right next to the main reception entrance. Received a very friendly greeting. Lovely interior with huge baronial main hall and stair case. We had a very large roomy bedroom, with a big four poster bed and a large bathroom. Very encouraging. Our first evening we dined in the main restaurant which looks very pleasant. However, from there on in, we ended up being very disappointed with the hotel. The food was ok. That's all I can say about it. Frankly, for what it was, I felt it was overpriced. I ordered a steak for my main course, which for a Rib Eye was small and had a lot of grissle in it. It cost £29. Nevertheless as I say, the rest of the food was alright, but not superb by any means. Anyway, that was the least of our disappointments.

The following day after touring the island until mid afternoon, we returned to our room to find that whilst it had been valeted, drinking glasses had not been replaced, and the coffee, sweeteners, tea spoons, etc, were not replenished. Also the chrome waste bin in the bathroom was still covered in the stains that were there when we first arrived. On top of which, the very large wardrobe doors made a terrible loud squeaking/creaking noise when being opened, which was extremely annoying. I'm sure just an application of WD40 would have sorted that problem out. And that was the trouble with this hotel. A lack of attention to detail. It got worse. In spite of putting the 'This Room Is ready To Valet' sign on the door before we left at 9.20 the following morning, we returned in the late afternoon, to find our room hadn't been touched, at all. Bed still unmade. Bedroom bin still full. No coffee, sweeteners, and no toilet paper. Nothing. After trying to call down to reception at least 20 times when each time the phone cut off after two rings, my wife went down to reception to ask when our room would be done. The receptionist told her she would get it sorted. Well after 30 minutes and nothing happening, I started getting angry and went down to reception myself. I was then staggered to hear from the receptionist, the the valeter 'had gone home'!! I could not believe what I was hearing, in a supposed 4 star hotel. At which stage I gave the poor girl a bit of an ear bashing. I then said, we're not bothered about the bed being made up, just get someone to replenish everything, including the toilet rolls. 5 minutes later, the receptionist herself turned up with all that we required. The fact that she came up, suggested that they are sorely short of staff. The receptionist informed us the head housekeeper would come at about 7pm and we could point out our concerns

The head housekeeper did turn up at our room at 7.00pm, to hear our complaints, when my wife pointed out to her that there was dust accumulating in the corners of the wardrobe, lower legs of the four poster plus behind the television and three lightbulbs blown in the chandelier. Also, that on the fire escape walk way, directly under our windows was a large pile of carpet cuttings and underlay. The head house keeper said, 'Oh yes. I've been trying to get some one to deal with that for days. You really couldn't make it up.

Indeed, the hotel is in need of some tender loving care. Neither my wife or I are the types to go finding faults with hotels we stay at, but we are used to staying at 'high end' hotels. This hotel falls well short of that description. We noticed some of the beautiful drapes and curtains with rips and tears in them. And lightbulbs not replaced in the chandeliers. Also the wonderful large swimming pool had algae or something on the surrounding grid to the pool, dirt in the corners and peeling paint. The breakfast room had dust on the picture frames and some of the chairs were stained.

Our overwhelming feeling was that management was trying to run the hotel on a shoestring. Cutting corners on staffing levels, especially in the cleaning department. On a positive note, we found all the staff, especially in the restaurant and spa, extremely friendly and enthusiastic. And although our stay at the Tre-Ysgawen Hall didn't ruin our trip to beautiful Anglesey for the first time, it certainly didn't enhance it.

Incidentally, on our return home I received a standard email from 'The Reception Team' at the hotel, asking for our thoughts on our stay and for any suggestions as to how they could improve. Which they said would be very helpful. I replied with pretty much what I have written in this review on the 19th July. As of yet, I have received no reply.

The grounds are nice

Location
Swimming pool

Leaving early the next day.

Très belle demeure avec de larges espaces et très beau spa et le petit dejeuner,

Spacious interior, nice landscape.

Beautiful estate rooms were large so much character

Such an amazing place, really beautiful. The dinner was lovely and the breakfast was great.

Was very disappointed. The hotel didn't meet the advertised expectations. It was very tired and worn. It wasn't clean. The downstairs ladies toilets had ripped wallpaper, dirty mop and bucket left outside. There was used cups and saucers left in the library the 2 days we were there. The room had cobwebs on the ceiling, the curtain had a hook missing so was just hanging there. The body wash and shampoo hadn't been replenished , the dispensers were dirty. No hand soap. It looked like the bathroom hadn't had a througher clean for a long time. It looked like a child had made the bed. No ironing board cover. The pedestal fans were covered in dust. All this was reported to reception. On a positive note all staff were lovely as was the food, restaurant and swimming pool. However we won't be returning or recommending it. Don't how it achieved 4 stars.

Breakfast. Excellent gym, pool, spa facilities and grounds