Nunsmere Hall Hotel

The room,the staff, the location, the ambience. It is a special hotel and that is why we came back

Quite location

The ambience was lovely, furnishings, decoration, gardens, surroundings. location and peace and quiet. The dinner was fine dining and very enjoyable, also at a reasonable price.

Hotel was stunning. The rooms were big and comfortable.breakfast was really lovely. All the staff were super friendly and helpful. Will definitely return,

Beautiful building and grounds. Good sized rooms and en-suites which were all clean and tidy.
Staff very friendly and helpful.
Great parking, felt very secure.
Good value for money.

We booked the Chestnut Room for our wedding party on 3 August 2026. Unfortunately, our experience with the venue was extremely disappointing.

We were given a price for the room when making the booking, but were later told that the room had been charged incorrectly and that we were expected to pay more. This was very frustrating, especially when planning such an important occasion and relying on the price we had originally been given.

The service and communication we received were extremely poor. We expected much better professionalism and transparency when dealing with a wedding booking.

Overall, this has been a very stressful and disappointing experience, and we would not recommend the venue based on how our booking was handled.

As usual yhe stay was wonderful. All the staff professional, friendly and very helpful. A big thank you to Alice for organising the library for friday evening. You are a star.

Stayed here for a last minute couple break on Thursday 13th August.
The place is just stunning and the staff were so helpful rite from arrival.
Extra special shout out to buzz and Andy the evening security staff. Our sleep pattern is a little crazy due to been up all hours with our disabled daughter so when we went down stairs around 2am for some fresh air the gentlemen were so friendly and accommodating, even made us both a lovely cup of tea and brought it out to the terrace. We will definitely return here and hopefully very soon x

I had a confirmed and prepaid booking at Nunsmere Hall, booked directly through the hotel. I had also completed the pre-check-in process.

I arrived at approximately 12:30pm on the day of the stay and spoke to reception, explaining that I was attending a wedding elsewhere and that my partner would be arriving at around 6pm. My luggage was accepted and stored, and there was no indication that there was any problem with our reservation.

When my partner arrived later that afternoon, she was told that our room could not be provided because the hotel was being used exclusively for a wedding.

This was extremely frustrating. The booking had been confirmed and prepaid, and I had already attended the hotel several hours earlier. Had the issue been identified then, there would at least have been more time to resolve it.

Instead, my partner was left to deal with the situation at short notice while trying to get to the wedding. Staff contacted other hotels and searched Booking.com, and she ultimately had to arrange alternative accommodation in an unfamiliar area following the hotel's recommendation. This caused considerable and completely avoidable stress.

I subsequently made a formal complaint. To Nunsmere Hall's credit, they investigated and confirmed in writing that an error in their booking system had allowed our reservation to be made despite the exclusive-use wedding. They also acknowledged a lack of clear communication by a member of staff and apologised.The original booking was refunded in full, which I appreciate. However, the hotel declined to reimburse the additional £10 cost of the replacement accommodation, despite acknowledging that the booking-system error was theirs. They instead offered a complimentary future stay.

For me, this was not really about the £10. It was about the fact that we had a confirmed reservation, the hotel failed to provide the room, and my partner was left to deal with the consequences of an error that was entirely outside our control.

I appreciate that the hotel investigated the issue and apologised, but I don't feel the final resolution adequately reflected the experience or the unnecessary stress caused.

If booking Nunsmere Hall during a wedding or exclusive-use event, I would strongly recommend confirming directly with the hotel that your individual reservation is definitely being honoured. I would not want anyone to experience the same stress my partner and I felt because of Nunsmere Hall's failure.

A comfortable hotel with friendly staff.
Breakfast and dinner were excellent.

We enjoyed our stay at Nunsmere Hall..check in was easy..staff very pleasant and helpful..quite happy with our room..a view of the lake in the distance..lovely well kept grounds..but dosn't take long to walk round them..we did find a nice woodland walk a little further down the road...
Beautiful evening meal..(jury's still out on the charge for service & water!) well cooked hot tasty breakfast..a relaxing stay..thank you...

The location , gardens , everything was perfect