FLEXSTAY INN Shirogane

Hotels
•
Mystays Hotel Group
7.8 (605 reviews)
Minato-ku Shirogane 5-10-15 , Tokyo , JP
+81 3-3443-1711

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Children allowed

Facilities

WiFi available
Free WiFi
Air conditioning
Heating
Laundry
Luggage storage
Fax/photocopying
Ironing service
Daily housekeeping
Vending machine - drinks
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Review Highlights

Pros:
Very helpful and friendly staff
Kitchen/kitchenette and microwave in room
On-site coin laundry facilities
Good value for money
Direct bus to Shibuya and nearby bus stop
Convenience stores and a cafe close by
AC and reliable wifi
Cons:
No elevator (difficult with luggage and for upper floors)
Cleanliness issues and no daily room cleaning reported
Very small bathrooms
Old building and worn furniture
Noise from other rooms and hallway
Far from nearest train station (requires walk or bus)
Limited food/ beverage options (no breakfast/coffee)

Categories

Cleanliness
5.8
Multiple guests reported poor cleanliness: rooms felt unclean, towels yellowed, no daily cleaning provided and one review noted lingering cigarette smell.
Service
9.6
Consistently praised across reviews: staff described as very helpful, friendly and accommodating (assisting with luggage, shipments and check-in issues).
Location
8
Good bus connections (direct to Shibuya ~20–25 min), close to convenience stores and a cafe; however the hotel is a walk from the nearest train station.
Room Quality
6
Mixed to negative: several mentions of very small bathrooms, worn/old furnishings, thin walls and noise from other rooms/floors.
Amenities
8.2
Practical amenities noted: kitchenette, microwave, coin laundry, AC and wifi; downsides include no elevator, limited outlets and minimal TV offerings.
Value for Money
8.8
Frequently reported as good value for the price—guests were pleasantly surprised by what they received for the rate.
Food and Beverage
6
Very limited F&B: no breakfast service/coffee in many reviews and only minimal complimentary toiletries; overall underwhelming in this area.
Overall Experience
10
Overall positive impressions driven by excellent service, practical amenities (kitchen/laundry) and strong value, making it suitable for budget or longer stays despite cleanliness and accessibility trade-offs.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Modern Self-Catering Accommodation
Flexstay Inn Shirogane provides a convenient stay just minutes away from Tokyo's iconic landmarks. The self-catering apartments are equipped with essential amenities like a kitchen, TV, and air conditioning, ensuring a comfortable and independent stay.

Convenient Facilities
Guests can enjoy the convenience of a coin-operated launderette on-site, as well as luggage storage services and vending machines for drinks. The property's thoughtful amenities cater to the needs of travelers looking for a hassle-free stay.

Accessible Location
Located near major subway stations and bus stops, Flexstay Inn Shirogane offers easy access to popular attractions like Tokyo Tower, Ebisu Garden Place, and Roppongi Hills. Explore the city with ease from this centrally located accommodation.

Experience comfort and convenience at Flexstay Inn Shirogane. Book your stay now for a memorable Tokyo getaway.

Important information:

Please note that the hotel has no lift.

Please note all rooms are smoking rooms.

When booking 10 rooms or more, different policies and additional supplements may apply. Please contact the property directly for more details.

The property accepts Alipay.An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: TYO

Location

Guest Reviews

7.8
Based on 605 reviews
Cleanliness: 5.8
Service: 9.6
Location: 8
Room Quality: 6
Amenities: 8.2
Value for Money: 8.8
Food and Beverage: 6
Overall Experience: 10
A
Alexandra • couple • de
8
Ansonsten gute Lage mit Bus Stop fast vor der Haustür der Toei 87 Richtung Shibuya Station oder entgegengesetzt Richtun
Pros:

Kleine komfortable Apartments nach japanischem Vorbild klein und fein mit kleiner Kochnische zum Kochen und Tee zubereiten. Kleiner Tipp zur Ergänzung für die Kochnische . Messer und Gabeln auf die Zimmer legen und eine Schere , um die kleinen Tütchen und Lebensmittelverpackungen aufzuschneiden.

Cons:

die dicken Federbettdecken. Waren ganz schön warm.

Das Doppelbett für 2 sollte etwas breiter sein, gerade für grossgewachsene Nordeuropäer und Nordamerikaner

2026-11-07 • via Nuitee
E
Ellis • couple • gb
8
2026-11-06 • via Nuitee
F
Fernando • solo_traveller • au
7
If your looking for cheap and easy/comfortable stay in Tokyo, flexstay offers exactly that. It isn’t luxurious but g
Pros:

Close to the stations and there was a direct bus stop to shibuya outside the hotel which was convenient.

Cons:

No elevator to take luggage up stairs. But other than that it was fine.

2026-11-05 • via Nuitee
E
Emma • couple • nl
8
2026-11-05 • via Nuitee
K
khalid • solo_traveller • fr
8
2026-11-05 • via Nuitee
L
Lynette • solo_traveller • au
8
2026-11-04 • via Nuitee
A
Aurora • couple • au
9
Pros:

camera con tutto necessario

Cons:

un po’ piccolo bagno

2026-11-04 • via Nuitee
モガ • couple • jp
7
Pros:

バス停からは近いので良い

Cons:

駅から歩くのは遠いのでバスしかないしコンビニはあるけど飲食店はないかな？

2026-11-01 • via Nuitee
T
TOMOMI • solo_traveller • jp
5
格安で便利
Pros:

喫煙と安さ

Cons:

お風呂が小さい

2026-11-01 • via Nuitee
F
fleury • solo_traveller • fr
7
2026-10-29 • via Nuitee
B
bailey • solo_traveller • au
7
2026-10-28 • via Nuitee
T
Tomoko • solo_traveller • de
9
ホスピタリティある宿。長期にも向いている。
Pros:

スタッフさんがとても親切でエレベーターはありませんが助けてくれたり、荷物も預かってくれてとても助かりました。
半分ホテル、半分アパートというような感じですがキッチンにランドリーもあり、便利です。
最寄り駅までは歩きますが都心へはタクシーでも近くアクセスがいいので、タクシーを利用しました。

Cons:

エレベーターはないです。

2026-10-28 • via Nuitee
T
TAKAYA • solo_traveller • jp
7
2026-10-28 • via Nuitee
S
Stéphanie • solo_traveller • fr
9
Très bon séjour. Accueil impeccable. Parfait pour les voyages en solitaire !
Pros:

Je ne recherchais pas un hôtel très cher et avec le stricte minimum. J'ai été surprise en bien par rapport au prix de la nuitée.

Cons:

Rien

2026-10-27 • via Nuitee
A
asami • family_with_children • jp
7
バスを使えばかなり最適に楽しめる
Pros:

綺麗でした

Cons:

駅から遠い

2026-10-25 • via Nuitee
V
Vladimir • couple • rs
8
2026-10-25 • via Nuitee
A
Aleksander • couple • no
10
2026-10-24 • via Nuitee
Z
Zamprogno • couple • ca
6
Good size room, not necessarily worth it if you want a quiet stay.
Pros:

The staff was very helpful and friendly, the room had a microwave which was great and it was a decent size room compared to most hotels in Japan.

Cons:

You could hear pretty much every little noise from the hallway and other rooms around you, the room above us was so loud one night until at least 2am that we actually had to talk to the front desk about it which I’ve never done before. The room also didn’t feel very clean at all unfortunately.

2026-10-24 • via Nuitee
S
Sophia • couple • fr
10
2026-10-23 • via Nuitee
Y
YOHANA DESIREE • couple • es
7
Calidad precio para lo que hay aceptable
Pros:

La atención de los recepcionistas muy amables. Bien comunicado con un autobús en 20-25min directo a Shibuya y zona tranquila con combinis cerca.

Cons:

La limpieza del lugar necesita mejorar, y las instalaciones necesitan una pequeña reforma. Las toallas ya no eran blancas, sino tono amarillento, se nota que tienen muchísimo uso y no tenía limpieza diaria de habitaciones ni ascensor.

2026-10-21 • via Nuitee