Alisa Hotel

Hotels
8.3 (768 reviews)
Mariánskolázeňská 1 , Karlovy Vary , cz

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Room service
Heating
Family rooms
Pets allowed
Hiking
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Spacious suite
Helpful staff
Cons:
Cleanliness issues
Outdated facilities
Poor breakfast service

Categories

Cleanliness
7.59
Numerous cleanliness issues mentioned, including unclean shower and room.
Service
8.56
Mixed sentiments; some positive comments on staff assistance but several complaints on unhelpfulness.
Location
9.6
Many reviewers highlighted the great location of the hotel.
Room Quality
8.05
Reports of outdated furnishings and maintenance issues, but some positive notes on space and comfort.
Amenities
7.08
Lack of promised amenities (like sauna) and issues with parking.
Value for Money
8.54
Perceptions vary; some felt it was worthwhile despite issues.
Food and Beverage
8.09
Mixed feedback on breakfast quality and service.
Overall Experience
8.86
Overall sentiment captures a balance of enjoyment and dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 13:47

Property Description

Historical Building Accommodation
Experience history and luxury combined in our quaint Alisa Hotel located in the heart of Karlovy Vary.

Convenient Location and Nearby Attractions
Unwind at the Vřídlo Hot Spring or explore the Diana Lookout Tower, all within a short distance from our hotel.

Relaxation and Wellness Amenities
Indulge in our private sauna or book a soothing massage to rejuvenate your senses during your stay with us.

For an unforgettable experience in Karlovy Vary, book your stay at Alisa Hotel now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PRG

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 10 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 12 years old stay for € 30 per person per night when using an available extra bed.
    People 13 years old and over stay for € 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 768 reviews
Cleanliness: 7.59
Service: 8.56
Location: 9.6
Room Quality: 8.05
Amenities: 7.08
Value for Money: 8.54
Food and Beverage: 8.09
Overall Experience: 8.86
M
Mario • couple • de
8
2026-06-19 • via Nuitee
M
Mario • couple • de
8
2026-06-19 • via Nuitee
H
Heike • solo_traveller • de
7
Pros:

Sehr freundlicher Empfang
Hilfsbereites und nettes Personal
Frühstück: mit frischem Obst und Gemüse, sehr leckerem Brot und Brötchen, für jeden Geschmack etwas dabei

Cons:

Fernseher funktionierte nicht.
Zimmer nicht abdunkelbar.
Bad: ein bisschen in die Jahre gekommen (tropfender Wasserhahn, wackelnde Armatur, Dusche sehr klein und verkalkt)

2026-06-18 • via Nuitee
L
Laura • couple • es
6
Pros:

La ubicación.

Cons:

En la habitación no había persianas, y las cortinas no cerraban del todo.
El desayuno no tenía leche chocolate caliente, y de comer muy muy escaso..

2026-06-16 • via Nuitee
J
Jakub • couple • cz
10
Pros:

Everything was perfect. From first communication with staff of hottel. Very conmfy and tidy room. With excelent location to stay at. For me was everything nice.

2026-06-15 • via Nuitee
M
Mirosława • solo_traveller • pl
10
2026-06-13 • via Nuitee
M
Mary • solo_traveller • ch
10
Pros:

Alles.perfekt! Sehr nettes Personal, idealer Lage, Parkplatz vor der Tür und wunderbares Frühstück.

Cons:

Nichts

2026-06-12 • via Nuitee
Łukasz • family_with_children • pl
9
Super
Pros:

Jak na tak mały hotel śniadanie było bardzo dużym i miłym zaskoczeniem. Lokalizacja wyśmienita do dłuższego wypoczynku. Dobrze pasujący wyglądem do przełomu XIX i XX w. Można poczuć klimat tamtych lat.

Cons:

Ogólnym problemem jest parking. Rezerwowaliśmy miejsce wcześniej i mieliśmy przy samym hotelu. Jednak przy większej ekipie byłby problem. Ale należy podkreślić ż eto jest problem całej miejscowości.

2026-06-11 • via Nuitee
F
Füsun • solo_traveller • de
5
Pros:

Die Lage ist sehr gut.

Cons:

Ein absolutes No-Go war, dass nachts kein Mitarbeiter im Hotel anwesend war. Um 04:59 Uhr klingelte es ununterbrochen an der Eingangstür. Da niemand vom Hotel erreichbar war und das Klingeln über 15 Minuten andauerte, mussten wir selbst nach unten gehen und die Tür öffnen – obwohl wir nicht wussten, wer sich vor dem Hotel befand.

Dieses Verhalten ist aus Sicherheitsgründen äußerst problematisch und hat unseren Schlaf sowie unser Sicherheitsgefühl erheblich beeinträchtigt. Von einem Hotel erwarte ich, dass in solchen Situationen zumindest ein Ansprechpartner erreichbar ist. Leider hinterließ dies einen sehr negativen Eindruck.

2026-06-10 • via Nuitee
F
Franz Koza • couple • de
5
Für einen Trip nach Karlsbad ok, nicht zu viel erwarten.
Pros:

Frühstück: keine frischen Brötchen, ansonsten Standart Frühstück, die Lage ist Top. Genau gegenüber vom Hotel Pupp. Das Personal sehr freundlich, hilfsbereit, hat sogar unsere Koffer getragen. Sauber,

Cons:

Das Bett war hart wie eine Betonplatte, wie schon erwähnt gab es keine frischen Brötchen zum Frühstück, Sollte das Personal den Koffer nicht tragen, hier der Hinweis, man muss schon einige Stufen hoch bis zur Rezeption, danach gibt es einen Aufzug. Im historischen Gebäude mit hohen Räumen, gibt es im Zimmer auch einen schönen Kronleuchter. Leider ist dort nur eine Glühbirne im Betrieb.

2026-06-06 • via Nuitee
J
JOAO JOSE • solo_traveller • fr
9
2026-06-06 • via Nuitee
Вергиния • solo_traveller • bg
9
Pros:

Разположение на хотела, спокойно и тихо, въпреки че е на улицата, но тя е без изход и движението е ограничено. Удобни легла, сърдечен персонал. Момчето, което ни посрещна беше много усмихнат и внимателен. Закуската беше богата. Има и асансьор, удобен за по високите етажи.

Cons:

Ограничени места за паркиране, но ако сте с малко багаж има удобен и сигурен паркинг в гората срещу 10 евро за 24 часа на около 1.5 км преди хотела.

2026-06-03 • via Nuitee
R
Rocho • solo_traveller • de
7
Pros:

Die Lage und das freundliche Personal

Cons:

Teilweise in die Jahre gekommen

2026-06-01 • via Nuitee
S
Simone • family_with_children • de
10
Wir hatten einen angenehmen Aufenthalt in einem wirklich sehenswerten Ort und würden jederzeit wiede
Pros:

Charmantes Ambiente. Super Lage. Tolles Frühstück!

Cons:

Die Parkplatzsituation. Aber die ist in ganz Karlsbad schwierig.

2026-06-01 • via Nuitee
T
Tomas • couple • cz
9
2026-05-31 • via Nuitee
T
Tobias • solo_traveller • de
3
2026-05-31 • via Nuitee
J
jan • couple • cz
9
2026-05-28 • via Nuitee
C
CELSO • solo_traveller • br
7
Bom, porém não cuida dos hóspedes.
Pros:

Café bom. Pouco espaço e mesas pra comer. Apertado. Quarto muito bom e confortável, porém frio, sem calefaçao e fez menos 1 graus e não tínhamos a quem recorrer. Pois não havia recepção após as 21:00 muito frio. Descarga do vaso parou de funcionar e não pudemos usar o sanitário durante a noite. Ao amanhecer pedimos pra ficar um pouco mais de tempo no check-out para fazer as necessidades após o conserto, nos foi negado. Infelizmente, um belo hotel, que não ofereceu maiores cuidados com o hospede.

Cons:

Café bom. Pouco espaço e mesas pra comer. Apertado. Quarto muito bom e confortável, porém frio, sem calefaçao e fez menos 1 graus e não tínhamos a quem recorrer. Pois não havia recepção após as 21:00 muito frio. Descarga do vaso parou de funcionar e não pudemos usar o sanitário durante a noite. Ao amanhecer pedimos pra ficar um pouco mais de tempo no check-out para fazer as necessidades após o conserto, nos foi negado. Infelizmente, um belo hotel, que não ofereceu maiores cuidados com o hospede.

2026-05-28 • via Nuitee
O
Oleg • solo_traveller • de
6
Pros:

Расположение супер

Cons:

При заезде мужчина на ресепшине утверждал что мест нет,хотя мы забронировали и заплатили заранее.в итоге разобрались.завтрак очень поздний в 8.00,мы рано встаём, поэтому нам было неудобно.пришли в 8.10 и не все блюда были готовы,когда уже позавтракали то персонал начали выносить ещё еду.В номере балконная дверь не закрывалась

2026-05-28 • via Nuitee
A
Andrii • couple • cz
1
Просто жах! Цей готельний продажний
Pros:

Нічого ! Бо я туди не зміг попасти ,

Cons:

Все ! Нас підвели власники ! Не відкрили двері а підтвердили бронювання, та не вирішили проблему ! Сказали що зразу повернуть кошти ! А це займе 14 днів і не факт , що повернуть ! Перший раз за весь час на букінгу так хамство ! Фу

2026-05-26 • via Nuitee