Chessington Resort Hotel

Hotels
8.1 (2771 reviews)
Leatherhead Road , Chessington , GB

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Excellent location to the theme park / safari views
Family-friendly atmosphere
Themed rooms and striking hotel design
Friendly and welcoming staff (in many cases)
Good air conditioning and room decor
Positive experiences with restaurant service for some guests
Cons:
Cleanliness concerns (dirty tables, rooms/windows needing attention)
Multiple pool facilities and baby splash/jacuzzi out of service or closed
Poor communication at check-in and booking for meals
Pricey / value concerns
Hard mattresses and lack of baby cot mattress
Small/cramped lifts during busy periods

Categories

Cleanliness
6.8
Multiple reviews cite poor cleanliness (dirty tables, rooms and windows needing attention; some guests called the resort 'tired' and 'not the cleanest'), though a few mentioned the hotel was 'clean and tidy'.
Service
8.8
Service is mixed but largely positive: several guests described staff as 'fantastic', 'friendly', 'welcoming' and helpful, though there are repeated complaints about communication, check-in guidance and occasional unhelpfulness.
Location
9.5
Consistently praised — excellent proximity to the park/theme-park access and unique safari views (overlooking zebras/safari animals) make location a major strength.
Room Quality
8.2
Rooms receive praise for themed design, decor and air conditioning, but issues were noted (very hard mattress in one report, some rooms described as needing renovation and windows/rooms requiring cleaning, cot without mattress).
Amenities
7
Several amenity issues: multiple pool facilities, baby splash area and jacuzzi were out of service or closed during stays; lifts described as small and cramped; overall mixed/under-maintained amenities.
Value for Money
7.2
Frequently described as pricey/expensive (including restaurant prices). Guests accept the premium for location but feel some conveniences (e.g., mini-fridge options) and comfort could be improved for the price.
Food and Beverage
7.6
Mixed feedback: some guests praised breakfast and dinner and staff accommodating late arrivals, while others found breakfast limited and food only 'ok' or disappointing on occasions.
Overall Experience
9.7
Despite specific issues (cleanliness, some amenity closures and inconsistent communication), many guests described a 'magical' stay, would return or recommend, and highlighted memorable aspects (design, safari views, family-friendly atmosphere).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 05:23

Property Description

Stylish Safari Theme Hotel at Chessington World of Adventures Resort

Luxurious Rooms and Meeting Venues
Experience comfort in rooms with air conditioning, a desk, and power shower. Host your meetings effortlessly in our 6 meeting rooms with convenient M25 access.

Family-Friendly Amenities
Our family rooms feature a separate children’s area with a flat-screen TV showing popular kids’ channels, ensuring an enjoyable stay for all ages.

Unique Dining Experience at ZAFARI Bar & Grill
Indulge in a culinary journey at our impressive theatre kitchen with views of the African style animal reserve, Wanyama. Enjoy flame-grilled meats, fresh salads, and a variety of coffees.

Book your stay now and immerse yourself in the excitement of Chessington Hotel!

Important information:

Please note, tickets for the park are not included and need to be bought separately.

The property has family rooms available with separate children’s sleeping area. These areas include a flat-screen TV showing popular kids’ channels.

Groups of 5 rooms and more need to contact the hotel direct. Different terms apply and full prepayment is required 30 days prior to arrival after which we do not accept any cancelations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LGW

Location

Guest Reviews

8.1
Based on 2771 reviews
Cleanliness: 6.8
Service: 8.8
Location: 9.5
Room Quality: 8.2
Amenities: 7
Value for Money: 7.2
Food and Beverage: 7.6
Overall Experience: 9.7
L
Lisa • family_with_children • gb
8
2026-09-19 • via Nuitee
E
Emma • solo_traveller • gb
8
2026-09-19 • via Nuitee
S
silvia • solo_traveller • it
10
2026-09-19 • via Nuitee
A
Anna • solo_traveller • gb
8
Pros:

Loved the theme of the hotel and room, very clean, pool was lovely and warm. Staff were amazing nothing was to much trouble.

Cons:

The bed and pillows were rock hard didn't sleep very well

2026-09-18 • via Nuitee
M
MatthewE • family_with_children • gb
8
Perfect family getaway close to all the action.
Pros:

Being so close to the park was perfect. Rooms were great and kids loved it. Breakfast was good too - lots of choice and easy to get a table. Views of the animals from the hotel was a bonus. Most of the staff were pleasant.

Cons:

Check-in was a bit off - staff looked like they didn't want to be there. Didn't really give us any information about our stay (what time breakfast etc). Just all felt a bit cold.

2026-09-18 • via Nuitee
G
Gemma • family_with_children • gb
8
Great place for the family
Pros:

A buffet breakfast included in the hotel stay plenty to choose from. Free parking. In the restaurants you have a view to see the animals and there’s also a little garden that you can walk along the fence to see them. The restaurants also offer takeaway.

Cons:

Would like Softer towels and comfier beds, the fridge in the room has a glass door so you can always see the light is on

2026-09-18 • via Nuitee
L
Lorraine • couple • ca
9
2026-09-17 • via Nuitee
N
Natasha • family_with_children • gb
9
Pros:

View, location

Cons:

Beds not comfortable

2026-09-17 • via Nuitee
T
Tim • solo_traveller • gb
10
2026-09-17 • via Nuitee
J
Jan • family_with_children • gb
5
Good access to park, I would get a uber eats and not use the restraint as limited choices and unfortunately no private w
Pros:

The early access to the park

Cons:

Very limited gluten free options and while we were there there was a flood so we had no water or toilet facilities in our room. Offered the use of showers in the pool area after we asked and we could use the main hotel toilets which is not at all private but no compensation for the inconvenience.

2026-09-16 • via Nuitee
T
Tina • family_with_children • ie
8
A great location for a family stay!
Pros:

The kids loved the hotel and it was very well equipped for them. Having the mini fridge in the room was a huge bonus for us. Early park access was another big advantage and you could define tell once the park had opened. The staff were lovely. The pool area was great for keeping the kids entertained in the evening too.

Cons:

Breakfast was just okay. We didn't dine in the hotel as I thought the prices were very expensive for what was on offer. Thr rooms could have been cleaner as there was remnants of food on the carpet from previous visitors. But all in all, the hotel was good for the price.

2026-09-16 • via Nuitee
A
Abdullah • family_with_children • sa
10
Pros:

العاملون ممتازون ومتعاونون لأبعد حد وتعاملهم راقٍ جدًا

الفطور بسيط لكن للأمانة جميع الأصناف الموجودة مميزة ولذيذة

تجربة جميلة جدًا وأنصح بالمكان

2026-09-15 • via Nuitee
S
Sherry • family_with_children • ca
7
Resort was good but staff disappointed
Pros:

Loved the resort theme park animals and rides .

Cons:

Staff was not helpful at all.we had a cancelled flight and came to this resort after waiting 14hrs at airport with kids at 11pm.resort said we had to check out by 10am.i asked for one more night and they said nothing is available fully booked.however I went online and booked a room right away.why did the staff lie to me .I was at there desk 7am begging for a room as kids were exhausted. Why were they not willing to help? Very disappointed.

2026-09-15 • via Nuitee
A
Anthony • couple • gb
8
Comfortable and relaxing
Pros:

Great breakfast, plenty of options hot and cold. Nice walk around the animals in the evening and comfortable room.

Cons:

Parking is a mix of hotel and general admission which makes it very busy and a struggle to find a space

2026-09-15 • via Nuitee
K
Kevin • solo_traveller • gb
9
2026-09-15 • via Nuitee
S
S3an02 • solo_traveller • gb
7
Pros:

Location

Cons:

No entertainment!

2026-09-15 • via Nuitee
R
Richard • couple • ca
8
My booking was cancelled becouse i didn't prepay but that got sorted and was fine after that
2026-09-14 • via Nuitee
K
karen • couple • gb
10
2026-09-13 • via Nuitee
H
Haya • family_with_children • qa
9
شكرا جزيل
Pros:

المكان قربه من مدينه الالعاب والغرف

Cons:

الأكل جيد يوجد تنوع

2026-09-13 • via Nuitee
B
Bigrussm • solo_traveller • gb
8
2026-09-13 • via Nuitee