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Facilities
Property facilities
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Fitness facilities
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Express check-out
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Arcade/game room
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Free WiFi
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24-hour front desk
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Terrace
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Garden
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Luggage storage
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Express check-in/check-out
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Sauna
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Concierge service
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Picnic area
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Elevator
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Fitness facilities
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ATM/banking
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Gift shops or newsstand
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Television in common areas
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Arcade/game room
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Safe-deposit box at front desk
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Free newspapers in lobby
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Porter/bellhop
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Express check-out
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Internet access in public areas - high speed
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Smoke-free property
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Wheelchair accessible parking
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Assistive listening devices available
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Braille or raised signage
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Conference center
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Snack bar/deli
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Free self parking
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Shared microwave
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Shared refrigerator
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Banquet hall
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Wheelchair-accessible van parking
Review Highlights
Categories
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Property Description
Experience an unforgettable stay at the Chessington Safari Hotel, where adventure meets comfort!
Recreational Delights
Dive into relaxation with our indoor pool, hot tub, and sauna – the perfect retreat after a day of exploring. Enjoy family fun at our arcade/game room while keeping connected with complimentary wireless internet access.
Culinary Experiences
Savor delectable Modern European cuisine at our on-site Safari Bar and Grill, featuring a delightful bar/lounge and serene garden views. For a more casual bite, visit our cozy coffee shop/cafe.
Business and Event Facilities
Host successful meetings with access to our well-equipped conference center and three versatile meeting rooms. Take advantage of our business center and express check-out for a hassle-free experience.
Don’t miss out on this exceptional getaway – book your stay at Chessington Safari Hotel today!
- Pool access available from 7:00 AM to 9:00 PM.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-out is available.
Property Policies
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Pets
Pets not allowed
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Pets
Service animals are exempt from fees/restrictions
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Check-in & Check-out
Contactless check-out is available
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General
Professional property host/manager
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Pets
Service animals are allowed
Location
Guest Reviews
The room was amazing, so well set up for little ones. The staff were so friendly and helpful, my husband took Ill the very first day and the staff were so good and organized first aid to look at him and organized a taxi for us to get to the hospital. John was so kind and he upgraded our stay to a gruffalo bedroom, the room was amazing and my little boy was given two books and two teddies, it was such a lovely touch. The pool was nice and the breakfast buffet was good. We could see the zoo from our bedroom window also!! It was such a cool hotel.
The food was not the best, for the kids there were only a few options and adult portions were small, it was also very expensive.
The breakfasts were delicious. Shortage of plates , not enough food cooked unfortunatly.we had to wait for our breakfast whilst the kids ate
The dinner menu and evening menus had little and poor choice . Drinks were expensive. Not enough tea and coffee in hotel room
Location was fine. We weren’t even going to the theme park but used this hotel as near where we needed to go.
The loo blocked and it was reported at 8am and when we returned at nearly 10pm, it hadn’t been unblocked/fixed. The cleaner had even been in the room and did nothing about it either.
Very good
Na
Such a unique stay. Great theming and lovely to wake up to roaming giraffes and zebra from bedroom window. Always worth paying for safari view in my opinion!
Bedrooms can have bathroom issues. Smell of drains and faulty sink plug
The hotel was briliant. We were a family group of adults, celebrating a big birthday, staying overnight to enjoy the theme park next day. Reception, bar and restaurant staff were exceptional, great fun,wanting to give us a great experience. Dinner was lovely, a great choice, and freshly cooked to order. Large room with plenty of tea/coffee etc. The verandah from the bar overlooking the zebras, and antelope was lovely. Ti's place is wonderful for kids and parents. But just as good for young at heart 60 somethings! A fantastic. Price for our stay too!
Everything was fabulous
normal
Location and views of the animals is fantastic, rooms are big and comfortable. Air con was great on a hot night.
We knew ahead of time that the splash pool was closed for maintenance but when we arrived at the main pool the spa/jacuzzi and steam room were also put of order.
Entertaining for the kids and lots of provisions
Poor organisation and communication. We were looking forwards to the splash pool but it was closed no one told us. Breakfast needed booking and we got sent somewhere else instead. Why not have a handy checklist in each room
The location is obviously great. My child found it all very exciting.
The room was very tired and felt quite grubby. The heavy fire doors are allowed to slam constantly by other occupants and shake the whole building. Other occupants were very loud into the night which is frustrating when you have a small child trying to sleep
Location, overall cleanliness and atmosphere
How dirty the windows were. We paid for a savannah view but was disappointed with how dirty they were when trying to see the animals
The theming was very nicely done, the smell in the Azteca hotel was really good and felt fitting with the theme. The breakfast was nice, lots of choice and plenty left. The little task to unlock the safe was also fun for the children.
The beds were incredibly uncomfortable. It was ridiculously noisy, there is no soundproofing at all. At 11:30pm the people above us were incredibly noisy, banging around and running along the corridors and shouting. I had to go to reception and was told it was a school trip who’d just arrived. And offered no solution or much apologies. Whilst I understand everyone wants to have fun, this noise carried on till 1:30am and kept my young children awake. At £176 a night I think the least you expect is able to sleep! Not worth the money at all!
:(
Upon arrival, we were extremely disappointed to discover that the indoor pool was closed. This was something we were very much looking forward to and was, in fact, the primary reason we chose to book with you. This visit was also a special occasion as it was my daughter's birthday, which made the disappointment even greater. We feel this closure should have been clearly communicated on your website and on Booking.com prior to our arrival, so that guests could make an informed decision about their booking.
The breakfast was also very disappointing. The quality of the food was well below the standard we would expect, with the eggs and sausages in particular being of very poor quality.
Additionally, on check-in there was no one present at the reception desk, which left us feeling extremely unwelcome and as though the hotel was unstaffed.
We have visited your hotel on a number of occasions previously and have always enjoyed our stays, however on this occasion the experience fell significantly short of expectations and we are unlikely to return.
Room is spacious and has a desk. Bed is a good size. Nice bathroom with a shower.
Have stayed here many times. Starting to get tired and run down. Some lights in the room didn't work. Steam room broken, again. Sauna like warm. Jacuzzi didn't work, again.⁷
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