Best Western Plus Ottawa City Centre

Hotels
•
Best Western Plus
8.2 (1216 reviews)
1274 Carling Avenue , Ottawa , CA
+1 613-728-1951

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent, central location close to downtown and attractions
Helpful and accommodating front desk and staff (specific praise for Sherry)
Clean and comfortable rooms for many guests
Rooms with kitchenettes and good room size/value
Large, refreshing pool and good lobby coffee machine
On-site restaurant with excellent food and staff (reported by several guests)
Cons:
Multiple cleanliness issues reported: ants, dirty floors, and at least one urine-smelling bathroom
Breakfast quality and speed variable; some guests found it poor or slow
Occasional rude staff or booking/expectation miscommunications (e.g., breakfast included)
Some areas/facility feel dated or a bit run down
Pool seasonally closed/unavailable during some stays
Housekeeping not always provided daily unless requested

Categories

Cleanliness
6.5
Mixed reports: several guests praised clean, comfortable rooms and overall building cleanliness, but multiple specific complaints about ants, a urine-smelling bathroom and dirty floors lower the score.
Service
9
Generally praised: front desk and room staff described as helpful, knowledgeable and accommodating (e.g., Sherry arranging accessibility aids). A few reports of slow breakfast service and an isolated rude-staff incident, but overall service sentiment is strongly positive.
Location
9.2
Consistently highlighted as a major strength: close to downtown, Carleton University and central attractions; convenient for sightseeing and shopping. One mention of being on the periphery requiring a taxi, but location sentiment is strongly positive.
Room Quality
8.3
Rooms described as clean, comfortable and reasonably sized (kitchenette praised), though some guests noted dated 90s decor, smaller rooms at times and occasional maintenance/cleanliness issues in bathrooms.
Amenities
8
Good amenities noted (big/refreshing pool, equipped kitchenette, lobby coffee machine), but amenities were impacted by seasonality/availability (pool closed for part of stay), and breakfast service speed was a recurring minor issue.
Value for Money
8
Many guests felt the hotel offered reasonable value and good price for the location and room size; a few complaints relate to unexpected additional costs (e.g., breakfast not included) reducing perceived value for some.
Food and Beverage
7.8
Mixed: several guests praised the on-site restaurant and staff as excellent, while others reported poor breakfast quality/service or slow breakfast service, yielding a slightly below-target score.
Overall Experience
8.8
Overall positive and memorable stays for many guests (comfortable, friendly staff, good location), tempered by intermittent cleanliness and breakfast/service issues for some visitors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Eco-Friendly Hotel with Top Amenities

Luxurious Rooms with Modern Features

Convenient On-Site Dining Options

Experience comfort and convenience at Best Western Plus Ottawa City Centre. With a fitness centre, outdoor pool, and complimentary WiFi and parking, your stay is sure to be stress-free.

Indulge in the modern amenities of each room, complete with a flat-screen TV, refrigerator, and coffee machine. Upgrade to rooms with a microwave and Smart TV for added convenience.

Savor delicious meals at the on-site restaurant, offering breakfast, lunch, and dinner options.

Located near major attractions like Carleton University and Parliament Hill, and with a 24-hour front desk and meeting facilities, Best Western Plus Ottawa City Centre is the perfect choice for your next stay. Book now for an unforgettable experience.

Important information:

Pre-paid credit cards, cash and debit cards are not accepted as a valid form of payment at check-in. A bank issued credit card is required at check-in.

Please note: Any room/rate with "breakfast included" includes breakfast for each paying adult, and 1 child per paying adult aged 11 and younger.

There is no capacity for extra beds (cots, rollaways) in the rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Location

Guest Reviews

8.2
Based on 1216 reviews
Cleanliness: 6.5
Service: 9
Location: 9.2
Room Quality: 8.3
Amenities: 8
Value for Money: 8
Food and Beverage: 7.8
Overall Experience: 8.8
P
power • family_with_children • ca
9
Pros:

Because I got to stay close to downtown, I went to the War Memorial. It was one of the greatest experiences I've ever had . Thank you for helping with that.

Cons:

Construction at the Parliament but once every couple hundred years they got to do it

2026-10-27 • via Nuitee
A
Anthony • solo_traveller • us
8
2026-10-27 • via Nuitee
J
James • solo_traveller • ca
7
2026-10-21 • via Nuitee
M
Michele • couple • ca
8
2026-10-19 • via Nuitee
R
Ruth • couple • ca
10
Memorable and leaving us wanting to return
Pros:

The location
The restaurant at your location, food and staff were excellent
The front desk and room staff very knowledgeable

Cons:

Not one thing

2026-10-18 • via Nuitee
R
Randi • solo_traveller • ca
8
Great for those passing through for the night
Pros:

Clean and well maintained

Cons:

Ants appeared in the suite the third day. With no broom provided in the kitchenette it's impossible to keep all crumbs in check. If there is an ant problem, perhaps daily housekeeping should not be optional. We were too busy during our stay to call the desk to request cleaning (and we didn't know there was an ant problem...)

2026-10-13 • via Nuitee
E
Elaina • family_with_children • ca
10
Great
Pros:

Convenient location

Cons:

Nothing

2026-10-13 • via Nuitee
S
Soto • couple • pr
10
The Hotel was close to all the places I wanted to see.
Pros:

The room was clean and comfortable.

Cons:

Nothing negative to say.

2026-10-11 • via Nuitee
J
Jose • family_with_children • ca
7
2026-10-11 • via Nuitee
C
chumzz • solo_traveller • ca
10
2026-10-07 • via Nuitee
C
Chang Seob • couple • kr
10
2026-10-07 • via Nuitee
A
Alejandro • extended_group • mx
10
Comfortable.
Pros:

Close to Carleton University and Downtown.

2026-09-18 • via Nuitee
V
veronica • couple • ca
7
Pros:

Sherry at the front desk was amazing. I requested grab bars in the tub and they put an extra one in and offered a raised toilet seat.

Cons:

The bathroom wasn't clean and smelled like urine. The floors were dirty. They hadn't been vacuumed or washed in some time.

2026-09-18 • via Nuitee
C
Colleen • solo_traveller • ca
10
I stay with my team here and we all felt comfortable
Pros:

was close to everything staff was super helpful

Cons:

rooms were really nice

2026-09-17 • via Nuitee
T
Toluwalase • solo_traveller • ca
9
2026-09-17 • via Nuitee
V
Viacheslav • couple • ca
10
2026-09-16 • via Nuitee
Y
YANSIS CLARK • solo_traveller • ca
10
Pros:

Selon moi tout était correct

2026-09-15 • via Nuitee
A
Andualem • solo_traveller • et
6
Pros:

The room

Cons:

The breakfast and the service is poor

2026-09-13 • via Nuitee
E
Erim • solo_traveller • ca
8
2026-09-12 • via Nuitee
G
George • couple • ca
10
2026-09-12 • via Nuitee