Best Western Plus Ottawa City Centre

Hotels
•
Best Western Plus
8.2 (1317 reviews)
1274 Carling Avenue , Ottawa , ca

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Good location
Cons:
Poor breakfast quality
Issues with amenities
Parking challenges

Categories

Cleanliness
7.91
Specific sentiment from text: 'La chambre était excellemment propre', though some mentions of issues with noise and maintenance.
Service
8.88
Specific sentiment from text: 'Staff at the restaurant were very friendly and helpful', also positive experiences with Front Desk staff.
Location
8.42
Specific sentiment from text: 'Very near the family that we were visiting', though concerns about parking.
Room Quality
8.37
Specific sentiment from text: 'The room was clean and the beds were comfortable.'
Amenities
7.4
Specific sentiment from text: 'No pool' and issues with breakfast services, indicating lower satisfaction.
Value for Money
8.36
Specific sentiment from text: 'Price point seems a bit high' but some positive mentions of quality-price relationship.
Food and Beverage
6.91
Specific sentiment from text: 'Breakfast: Very poor', indicating a lower rating due to poor breakfast service.
Overall Experience
9.38
Overall positive experience despite some shortcomings, with willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 00:48

Property Description

Eco-Friendly Hotel with Top Amenities

Luxurious Rooms with Modern Features

Convenient On-Site Dining Options

Experience comfort and convenience at Best Western Plus Ottawa City Centre. With a fitness centre, outdoor pool, and complimentary WiFi and parking, your stay is sure to be stress-free.

Indulge in the modern amenities of each room, complete with a flat-screen TV, refrigerator, and coffee machine. Upgrade to rooms with a microwave and Smart TV for added convenience.

Savor delicious meals at the on-site restaurant, offering breakfast, lunch, and dinner options.

Located near major attractions like Carleton University and Parliament Hill, and with a 24-hour front desk and meeting facilities, Best Western Plus Ottawa City Centre is the perfect choice for your next stay. Book now for an unforgettable experience.

Important information:

Pre-paid credit cards, cash and debit cards are not accepted as a valid form of payment at check-in. A bank issued credit card is required at check-in.

Please note: Any room/rate with "breakfast included" includes breakfast for each paying adult, and 1 child per paying adult aged 11 and younger.

There is no capacity for extra beds (cots, rollaways) in the rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Thu, Oct 16, 2025 until Tue, Jun 30, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 1317 reviews
Cleanliness: 7.91
Service: 8.88
Location: 8.42
Room Quality: 8.37
Amenities: 7.4
Value for Money: 8.36
Food and Beverage: 6.91
Overall Experience: 9.38
G
Ginette • solo_traveller • ca
8
Pros:

L'ensemble du séjour ainsi que le café à l'accuei quil est excellent.

Cons:

N/A

2026-05-20 • via Nuitee
G
Gerline • solo_traveller • ca
10
2026-05-19 • via Nuitee
P
palani • solo_traveller • ca
8
2026-05-19 • via Nuitee
T
Tira • extended_group • ca
6
Pros:

beds were comfy

Cons:

stayed 3 days and no house keeping was done at all. no fresh towels the garbage could at least been taken out :(

2026-05-19 • via Nuitee
T
Telmo • couple • ca
10
2026-05-19 • via Nuitee
C
Caroline • family_with_children • ca
8
Hôtel confortable et fonctionel mais qui offre des déjeuners prépayés d’enfants à la carte pour des adolescents…
Pros:

J’ai aimé la grandeur de la chambre et les fonctionnalités de la kitchenette
Les oreilles sont confortables
La chambre était propre

Cons:

Le matelas est confortable mais il est vraiment sensible au mouvement. Bonne chance pour dormir si la personne a côté de vous bouge beaucoup la nuit.
En réservant à l’hôtel avec Booking, j’avais sélectionné l’âge de mes enfants (14 et 17 ans) et j’ai été surprise que le déjeuner (à la carte) était pour eux un déjeuner d’enfant seulement.
C’est vraiment dommage que mes adolescents n’aient pas accès au même choix de repas que nous, les adultes… Je pense que ça ne coûte pas si cher d’ajouter un œuf, une tranche de pain et une tranche de bacon pour avoir un repas comme les adultes. Et, en plus, un petit verre de jus plutôt qu’un format régulier. Décevant de la part de l’hôtel.

2026-05-19 • via Nuitee
A
Arsenault • extended_group • ca
7
Pros:

La petite cuisine dans la chambre

Cons:

La propreté

2026-05-17 • via Nuitee
J
Jeremiah • solo_traveller • ca
10
2026-05-17 • via Nuitee
L
Lauren • couple • ca
10
2026-05-17 • via Nuitee
G
Gary • solo_traveller • ca
9
Pros:

Clean & neat restaurant was nice & Lauren was great

2026-05-16 • via Nuitee
S
Serge • couple • fr
9
2026-05-16 • via Nuitee
S
Stephanie Sophie • solo_traveller • ht
6
Très bien
Pros:

J’ai laissé mon back up ils ne me l’ont pas remis .

Cons:

J’ai laissé mon back up ils ne me l’ont pas remis .

2026-05-12 • via Nuitee
V
Vladimir • extended_group • ca
9
2026-05-11 • via Nuitee
L
Lorraine • solo_traveller • gb
3
Low grade - miserable stay mainly due to the room given
Pros:

Easy to get to.
Free parking that is right at the hotel with plenty of spaces.
Bed is ok-good, but not top quality.
Bathrooms big enough.
coffee, soap, hair drier provided.
Room clean.

Cons:

Check in is very slow. Staff not overly friendly.
Gave me worst room in the hotel - one told the other, give her room 118.
I explained I was jet lagged and tired and needed a quiet room - and it was right by reception on ground level, parking lot right by window, and the elevators, and lots people noise. Awful nights sleep. Woke to a woman yelling in the hallway for “painkillers”. So left promptly.

2026-05-11 • via Nuitee
D
David • couple • ca
8
2026-05-11 • via Nuitee
M
Mark • family_with_children • ca
10
2026-05-10 • via Nuitee
J
Joyce • solo_traveller • ca
8
Pros:

总体而言可以

2026-05-10 • via Nuitee
M
Mary • solo_traveller • ie
8
Pros:

Location and very helpful staff

Cons:

The room was way too warm and they started hovering the hallways very early in the morning

2026-05-07 • via Nuitee
K
Kaitlin • solo_traveller • ca
7
2026-05-07 • via Nuitee
G
Geoffrey • extended_group • us
10
We were more than satisfied with the stay.
Pros:

We ate one dinner there. The waitress we had on a Wednesday night was exceptionally friendly and great to interact with.

Cons:

Can't think of anything.

2026-04-29 • via Nuitee