Sortis Hotel, Spa & Casino, Autograph Collection

Hotels
•
Autograph Collection
8.6 (595 reviews)
Obarrio calle 56 y 57 , Panama City , pa

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Children allowed

Facilities

Health or beauty spa nearby
Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean and well-maintained
Helpful staff
Great location
Comfortable rooms
Cons:
Overcrowded breakfast
Inconsistent food quality
Slow reception process

Categories

Cleanliness
8.35
The hotel is very clean and the cleaning staff was on time.
Service
9.15
The staff was awesome, very helpful, and attentive.
Location
9.15
The hotel is in a good location and easy to get around.
Room Quality
8.55
Rooms are comfortable and well maintained.
Amenities
8.65
Facilities like the pool and spa are excellent.
Value for Money
8.55
Generally a good value, though some areas can be improved.
Food and Beverage
7.65
Food quality varied; breakfast was overcrowded with limited replenishment.
Overall Experience
8.75
Overall a good experience with some areas needing attention.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 10:41

Property Description

Luxurious Stay in Central Panama City

Outdoor Pool and Casino: Enjoy a refreshing dip in the outdoor pool or try your luck at the on-site casino for a thrilling evening.

Spa and Fitness Centre: Relax and rejuvenate at the spa or stay active at the fitness centre, ensuring a well-rounded experience during your stay.

Convenient Location: With Plaza Obarrio Shopping Centre nearby and the seafront just a short distance away, you'll have easy access to entertainment and shopping options.

Experience the best of Panama City at Sortis Hotel Autograph Collection. Book now for a memorable stay!

Important information:

Please note that there is a valet parking fee of USD 3 per use.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: PTY

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 595 reviews
Cleanliness: 8.35
Service: 9.15
Location: 9.15
Room Quality: 8.55
Amenities: 8.65
Value for Money: 8.55
Food and Beverage: 7.65
Overall Experience: 8.75
C
Christian • solo_traveller • pe
7
Overrated
Pros:

Ubicación

Cons:

Baño y ducha con una decoración muy fría. No hay enchufes cerca de la mesa decoración noche. El AC de mi habitación no funcionaba y los tomacorrientes del escritorio tampoco. El comedor para el desayuno muy pequeño. Nunca pude comer un yogurt ya que el mesero nunca me facilitó una cuchara

2026-06-12 • via Nuitee
J
jfs • solo_traveller • ec
9
2026-06-11 • via Nuitee
P
Pablo • couple • ar
10
2026-06-06 • via Nuitee
P
Paolo Anselmo • extended_group • fr
10
2026-06-03 • via Nuitee
M
Maria Fernanda • couple • cr
9
2026-06-01 • via Nuitee
M
Michael • solo_traveller • us
1
Nie wieder und garantiert keine 5 Sterne!!
Pros:

Die Lage ist zentral. Das Casino eines der Besten in Panama, wenn nicht das Beste!

Cons:

Abgenutzt und alt. Durchgesessene Sofas, verkalkte und nicht funktionierende Duschköpfe. Das war absolut schlecht!! Beim Frühstück gab es keine Tische und es wurden immer noch mehr Gäste reingelassen. Absolut lächerlich und chaotisch und schlecht!!

2026-06-01 • via Nuitee
H
Harold • solo_traveller • us
10
Pros:

Clean and friendly.

Cons:

Location and price.

2026-05-26 • via Nuitee
G
Garcia • solo_traveller • pa
10
Pros:

Todo, la habitación estaba excelente y limpia. Todo perfecto!

Cons:

Nada que agregar porque todo estaba excelente.

2026-05-23 • via Nuitee
J
Jesus • couple • us
5
2026-05-20 • via Nuitee
B
Blanca lourdes • couple • pa
10
Excelente
Pros:

Excelente

Cons:

Todo bien

2026-05-19 • via Nuitee
B
Blanca lourdes • family_with_children • pa
10
Excelente
Pros:

Excelente

Cons:

Nada

2026-05-19 • via Nuitee
L
Londoño • couple • pa
10
2026-05-05 • via Nuitee
J
Jeff • extended_group • ca
7
2026-05-04 • via Nuitee
L
Luciano • couple • ch
8
Insgesamt waren wir zufrieden. Wenn Sie jedoch für diesen Preis ein erstklassiges 5-Sterne-Hotel auf dem Niveau von Häus
Pros:

Sehr geräumiges Zimmer mit grossem Bad und bequemen Betten. Meiner Meinung nach die beste Poolanlage in der Umgebung, auch der Gym Bereich war sehr gut ausgestattet und sauber. Zentrale Lage und ein gutes Preis-Leistungs-Verhältnis.

Cons:

Das Frühstück entspricht eher dem Standard eines 3-Sterne-Hotels und weniger dem eines 5-Sterne Hotels. Das Zimmer war grundsätzlich sauber, allerdings hätte der Boden gründlicher gereinigt werden können und die Vorhänge waren verschmutzt. Insgesamt waren wir dennoch zufrieden, da vergleichbare 4- bis 5-Sterne-Hotels mit ähnlicher Ausstattung und Lage deutlich teurer waren.

2026-05-03 • via Nuitee
J
jacquelinemP8793GL • Couples
10
Clean and comfortable
Pros:

Stayed here during a stem cell operation. Everyone was so accommodating and friendly. Would stay again. Rooms were clean and roomy. Restaurants were great especially the one with breakfast included. Evenings it offers a variety of options. Louis was so helpful and friendly even though I wasn’t myself after surgery. He went out of his way to make sure I was comfortable.

2026-04-30 • via Tripadvisor
Q
Q6773ATleap • Friends getaway
10
Relaxing massage!
Pros:

I had a Swedish massage with Diana. She was very warm and welcoming and took her time to work on some tension I had in my upper back. I felt very relaxed at the end of the massage!

2026-04-30 • via Tripadvisor
9
962rebeccaz • Friends getaway
10
1000%%% recommended
Pros:

Diana and Noeli were the best! The experience front start to finish was amazing. The attention to detail, kindness and professionalism was top notch. 100% recommend!!!

2026-04-30 • via Tripadvisor
N
natishac2021 • Couples • North Carolina
10
Birthday Fun
Pros:

My 3rd trip to Panama and stay at Sortis Hotel, Spa and Resort. Hotel is centrally located, doesn't take much time to get anywhere. Hotel offers plenty of restaurants and things to do. I always look for Ivan. He makes sure that no stone is unturned. He created a small birthday celebration for me during cocktail hour. It was so sweet.

2026-04-23 • via Tripadvisor
A
AleAzofeifa • Business • San Jose, San Jose Metro, Province of San Jose
2
Disappointing Stay: Poor Service and Unmet Standards at Sortis, Panama City
Pros:

I had a disappointing experience at The Sortis, Autograph Collection, Panama City. On arrival, they used stapled cardboard as a key holder, which cut my finger. The room’s toilet leaked from the base—unpleasant from the start.

At the restaurant, my medium-done steak arrived cold. The waitress suggested, “I can warm it up”—as if microwaving a steak was a solution! I refused. They brought another steak, but it was overdone. The next day, they fixed the toilet and offered a plate of fruit. Yet despite entering my room, they didn’t clean it, make the bed, or replace the water. I couldn’t even make a cup of tea afterward.

Despite the staff’s offers to assist, the service consistently failed to meet basic expectations. Honestly, even a Courtyard would feel like five stars compared to this experience.

2026-04-23 • via Tripadvisor
R
Ramon • solo_traveller • cl
10
2026-04-22 • via Nuitee