Sonesta Hotel Pereira

Hotels
•
GHL Hoteles
9.1 (2146 reviews)
Kilómetro 7 vía Pereira-Cartago , Pereira , CO

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent and attentive service/staff
Great pools, jacuzzis and social areas (climatized pool)
Comfortable, spacious rooms and good infrastructure
Good location and mountain/view balconies
Cleanliness noted often
High-quality restaurant experiences for many guests
Cons:
Value for money concerns — price perceived as high
Inconsistent food quality / one poor restaurant (Octavo) and occasional buffet delays
Bathroom maintenance issues: clogged sinks, poorly constructed bathrooms, water spreading
Some cleanliness/maintenance spots (pool edges, balcony, occasional upkeep)
Kids' pool too cold in some reports

Categories

Cleanliness
8.6
Generally praised (several reviews say 'limpio' and specifically 'la limpieza'), but there are isolated maintenance/cleanliness issues: pool edges reported dirty, clogged sinks and wet floors in some bathrooms.
Service
10
Consistently excellent: many reviews highlight 'excelente atención', staff very professional, helpful and attentive (including special assistance with breakfast and room turnover).
Location
9.7
Frequently noted as a strong point (good location, balcony views of the mountains). Multiple reviews explicitly praise the location and surrounding areas.
Room Quality
8.9
Rooms are described as comfortable, spacious and well-decorated by several guests; however some reviews mention poorly constructed bathrooms or maintenance needs in bathrooms/balconies.
Amenities
9.5
Pools, jacuzzis and social areas are repeatedly praised (climatized pool, excellent pool and spa facilities), though a few notes about kids' pool being too cold and occasional maintenance needs.
Value for Money
7.8
Noted as a weakness by multiple guests: several comments say price is high or does not correspond to level, 'excesivo precio', and complaints about consumption costs.
Food and Beverage
8.5
Mixed but overall positive: some guests rave about the restaurant and celebratory meals ('comida deliciosa', 'restaurante nos encantó'), while others report poor food quality in a particular restaurant, breakfast shortcomings and occasional long waits for buffet items.
Overall Experience
9.8
Overall sentiment is very positive—many 'excelente', 'todo excelente', 'home away from home' comments—despite some specific issues with food, maintenance and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 05:54

Property Description

Luxurious Accommodations
Indulge in comfort with cable TV, minibar, and air-conditioned rooms featuring modern amenities at Sonesta Hotel Pereira. Each room also includes an iPod dock for your entertainment.

Recreational Activities
Unwind at the outdoor swimming pool, tennis court, or fitness centre. Explore the water park or seek assistance from the tour desk for nearby attractions. The hotel offers a range of activities to make your stay memorable.

Convenient Location
Located near key attractions like Expofuturo Convention Center and Pereira's Olympic Village, Sonesta Hotel Pereira provides easy access to the city's landmarks. With free WiFi and parking, your stay is both convenient and enjoyable.

Book now for an unforgettable experience at Sonesta Hotel Pereira!

Important information:

In case of no show according Colombian law "Ley 300 de 1.996. Artículo 65", property will able to charge the 20% of reservation total price, or keep deposit in any case

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel.

Please note reservations of more than 5 people are considered as Group Reservation; different policies may apply. The property will contact with further information.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Aug 24, 2026 until Sat, Oct 31, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEI

Location

Guest Reviews

9.1
Based on 2146 reviews
Cleanliness: 8.6
Service: 10
Location: 9.7
Room Quality: 8.9
Amenities: 9.5
Value for Money: 7.8
Food and Beverage: 8.5
Overall Experience: 9.8
C
carlecbe • family_with_children • co
10
Pros:

PISCINA DELICIOSA, DESAYUNO RICO Y MUCHA VARIEDAD

2026-09-18 • via Nuitee
J
Juan • family_with_children • co
10
2026-09-10 • via Nuitee
K
Karem • couple • co
9
2026-09-07 • via Nuitee
B
Beatriz Elena • couple • co
10
Sin oportunidad de disfrutar del hotel
Pros:

Fue un obsequio para mi hijo y pareja pero ese día fue el terremoto y no pudieron casi disfrutar del hotel. El personal muy atento.
Deberían darles un pase de un día para que realmente lo conozcan y disfruten.

2026-09-07 • via Nuitee
A
Andrea • solo_traveller • co
9
2026-09-02 • via Nuitee
H
HERNAN • family_with_children • co
8
Va muy bien para vacaciones o descanso.
Pros:

Todas las áreas son agradables, el personal muy atento en general.

Cons:

El servicio en todas las áreas es muy lento y falta personal en varias de ellas. P. ej: en todo el lobby (cafetería, piscina, bar) había entre una o dos personas atendiendo todo.

2026-09-01 • via Nuitee
D
Daniel • couple • co
10
Gracias Sonesta ! Gracias Pereira ! Gracias a todas las personas que trabajan para el hotel
Pros:

El personal , la ubicación , las instalaciones del hotel son excelentes

Cons:

Quizás los precios de almuerzos y comidas son elevados

2026-08-31 • via Nuitee
O
Oriana • couple • co
1
Terrible experience and they lie to me about my payment! Super horrible experience and the price is expensive! I hope so
Pros:

Nothing! Terrible services!! And the staff super rude!

Cons:

Nothing! Terrible services!! And the staff super rude!

2026-08-31 • via Nuitee
J
Jairo • couple • us
10
Excellent
Pros:

Everything

2026-08-31 • via Nuitee
L
Liliana • couple • co
10
2026-08-24 • via Nuitee
S
Samuel Pulido • solo_traveller • co
10
Pros:

Hotel hermoso e ideal para pasar en familia

Cons:

Está bastante lejos de todo el casco urbano.

2026-08-18 • via Nuitee
J
Jose • extended_group • pe
10
2026-08-18 • via Nuitee
L
Ledezma • family_with_children • co
8
Cons:

Se escuchó mucho el ruido de el cuarto de a lado, al parecer las paredes no tienen acústica de nada

2026-08-17 • via Nuitee
M
MARIA ALEJANDRA • solo_traveller • co
10
Pros:

La organización y el desayuno

Cons:

Nada

2026-08-17 • via Nuitee
L
López • solo_traveller • co
10
2026-08-15 • via Nuitee
S
Sergio • family_with_children • co
10
Pros:

Todo, excelente lo del desayuno fue el día del terremoto entonces entendemos lo sucedido y brindaron a su alcance ya que no había gas, y hablando del terremoto si falto un poco darle un poco de menor manejo ya que no había una persona orientando hacia la salidas de emergencias, sabemos que fue una locura pero si falto un guía para hacer la evacuación mas ágilmente, respecto a la señalización si nos sirvió mucho porque por todo lado decía salida de emergencia, también quiero agradecer que este hotel tenga la sismo resistencia porque solo sufrió grietas y viendo los hoteles del centro de Pereira, somos afortunados en habernos alojados en este hotel mas moderno y con buena infraestructura.

2026-08-14 • via Nuitee
J
Juan carlos • couple • co
9
2026-08-13 • via Nuitee
D
Diego fernando • family_with_children • co
10
2026-08-10 • via Nuitee
G
Gustavo Adolfo • family_with_children • co
10
2026-08-09 • via Nuitee
M
MARIA • solo_traveller • co
8
Pros:

Muy buena infraestructura

Cons:

Calidad de la comida.

2026-08-08 • via Nuitee