Hotel Indigo Cleveland Beachwood by IHG

Hotels
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Hotel Indigo
7.8 (363 reviews)
3581 Park East Drive , Beachwood , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great service
Clean rooms
Comfortable beds
Friendly staff
Cons:
Issues with food service
High rates during events
Old and musty room smell

Categories

Cleanliness
7.26
Rooms felt old and damp, musty smells and just dated. Some reviews mentioned cleanliness as good but issues persist.
Service
8.73
Staff, particularly Bella and Laurie, received high praise for their friendliness and helpfulness.
Location
8.27
Well located with easy access to amenities, but some reviewers indicated it was far from downtown.
Room Quality
7.72
Rooms were clean and comfortable, but there were issues with smoke odors and feather pillows despite requests.
Amenities
7.75
Basic amenities but some negative feedback on the dining options available.
Value for Money
7.21
Rate considered high due to events in the area, leading to concerns about value.
Food and Beverage
6.76
Breakfast quality was noted as good, but some issues with service and options led to negative remarks.
Overall Experience
8.73
Many guests reported a pleasant stay and highlighted staff efforts in making visits enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:39

Property Description

Modern Comforts and Convenient Amenities

Hotel Indigo Cleveland Beachwood, an IHG Hotel, offers a perfect blend of modern comforts and convenient amenities. The guest rooms are thoughtfully equipped with air conditioning, flat-screen TVs, and free WiFi to ensure a comfortable stay.

Relaxing Garden and Stylish Lounge

Guests can unwind in the hotel's garden or shared lounge, perfect for relaxation after a busy day of exploring Beachwood. The on-site restaurant and bar provide delicious dining options and a vibrant atmosphere for socializing.

Ideal Location for Exploring

Conveniently situated near popular attractions like the Cleveland Botanical Garden and Cleveland Museum of Art, Hotel Indigo Cleveland Beachwood is the perfect base for exploring the city. Book now and experience the best of Beachwood during your stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CAK

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for US$0 per person per night when using an available cot.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    People no matter the age stay for US$0 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 14.29
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 363 reviews
Cleanliness: 7.26
Service: 8.73
Location: 8.27
Room Quality: 7.72
Amenities: 7.75
Value for Money: 7.21
Food and Beverage: 6.76
Overall Experience: 8.73
W
Warfield • couple • us
6
2026-05-29 • via Nuitee
N
Nandi • couple • us
10
I would stay here again in a heartbeat.
Pros:

It was so quiet ; I loved it

2026-05-24 • via Nuitee
R
Rene • solo_traveller • us
9
2026-05-21 • via Nuitee
S
Sashelle • couple • us
10
2026-05-21 • via Nuitee
X
Xavier • couple • us
8
2026-04-16 • via Nuitee
I
IA • family_with_children • us
8
Overnight stay during return from family vacation.
Pros:

Location. Vibe of hotel.

Cons:

Nothing.

2026-04-08 • via Nuitee
C
Cedric • couple • us
1
Staff rude and unpleasant
2026-04-07 • via Nuitee
R
Richard G • solo_traveller • us
9
Satisfactory in all areas.
Pros:

The modern features. Bathroom barn door, retro refrigerator and decor

Cons:

No ice machine or it was broken had to go to another floor for ice

2026-04-04 • via Nuitee
B
Brianna • solo_traveller • us
1
2026-03-30 • via Nuitee
T
Thompson • family_with_children • us
1
2026-03-19 • via Nuitee
J
Josephine • couple • us
10
My stay was beautiful I would have stayed longer but I had to come back home.
Pros:

Everything

Cons:

Nothing

2026-03-19 • via Nuitee
C
capri • couple • us
5
2026-03-15 • via Nuitee
F
Foniqua • family_with_children • us
7
2026-03-15 • via Nuitee
T
Troy • solo_traveller • us
10
2026-03-09 • via Nuitee
S
Sami • extended_group • us
10
2026-03-07 • via Nuitee
M
Michele • family_with_children • us
8
2026-02-28 • via Nuitee
M
Miranda • couple • us
5
Whoever manages the place should coach and communicate expectations to team.
Pros:

The beds were nice. I wish the bathroom door locked or fully shut.

Cons:

The staff was hit or miss and weren’t all on the same page with anything I asked. Communication seems like it lacks here. I’m writing this from the breakfast area where it’s 9am and the girl is cleaning up and told me they close soon. Literally took my table placement off while I’m sitting here.

2026-02-23 • via Nuitee
C
christenae • couple • us
1
2026-02-22 • via Nuitee
N
Natasha • couple • us
10
2026-02-08 • via Nuitee
R
Rashaun • couple • us
10
Pros:

The hotel was amazing. The property was very clean. We loved the walk-in showers, but the thing we loved most about this was the staff. The staff was so nice and friendly and generous. They helped us out so much.

2026-01-26 • via Nuitee