Hotel Indigo Cleveland Beachwood by IHG

Hotels
•
Hotel Indigo
7.8 (375 reviews)
3581 Park East Drive , Beachwood , US
+1 216-454-8000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great service
Clean rooms
Comfortable beds
Friendly staff
Cons:
Issues with food service
High rates during events
Old and musty room smell

Categories

Cleanliness
7.26
Rooms felt old and damp, musty smells and just dated. Some reviews mentioned cleanliness as good but issues persist.
Service
8.73
Staff, particularly Bella and Laurie, received high praise for their friendliness and helpfulness.
Location
8.27
Well located with easy access to amenities, but some reviewers indicated it was far from downtown.
Room Quality
7.72
Rooms were clean and comfortable, but there were issues with smoke odors and feather pillows despite requests.
Amenities
7.75
Basic amenities but some negative feedback on the dining options available.
Value for Money
7.21
Rate considered high due to events in the area, leading to concerns about value.
Food and Beverage
6.76
Breakfast quality was noted as good, but some issues with service and options led to negative remarks.
Overall Experience
8.73
Many guests reported a pleasant stay and highlighted staff efforts in making visits enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:39

Property Description

Modern Comforts and Convenient Amenities

Hotel Indigo Cleveland Beachwood, an IHG Hotel, offers a perfect blend of modern comforts and convenient amenities. The guest rooms are thoughtfully equipped with air conditioning, flat-screen TVs, and free WiFi to ensure a comfortable stay.

Relaxing Garden and Stylish Lounge

Guests can unwind in the hotel's garden or shared lounge, perfect for relaxation after a busy day of exploring Beachwood. The on-site restaurant and bar provide delicious dining options and a vibrant atmosphere for socializing.

Ideal Location for Exploring

Conveniently situated near popular attractions like the Cleveland Botanical Garden and Cleveland Museum of Art, Hotel Indigo Cleveland Beachwood is the perfect base for exploring the city. Book now and experience the best of Beachwood during your stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CAK

Location

Property Accessibility

Total Disability Score: 14.29
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.8
Based on 375 reviews
Cleanliness: 7.26
Service: 8.73
Location: 8.27
Room Quality: 7.72
Amenities: 7.75
Value for Money: 7.21
Food and Beverage: 6.76
Overall Experience: 8.73
R
Robert • couple • us
8
Stay was pretty good overall besides the early noise.
Pros:

The breakfast was better than typical hotel breakfast

Cons:

Room service was in the hallways early about 5am very noisy. Not ideal for light sleepers.

2026-09-16 • via Nuitee
A
Anthony • solo_traveller • us
10
Pros:

Thankyou! It was nice and accommodating

2026-09-16 • via Nuitee
A
Anna • solo_traveller • us
1
Wow not okay, not safe
Pros:

They were nice at first but when the air conditioner failed to hear it stay on the room got colder and colder and wetter and wetter. Condensation on the floors got wide and became slippery and dangerous. It was so cold I started shaking and couldn't take my sweatshirt off. Just a dude note I lived in Northeast Ohio I understand the difference between normal cold and heat. When I asked did maintenance they took quite a long time to get there. However the worst part is how they blew me off. I told them to feel the floor but while they said it didn't seem wet to them they wiped their hand on their pants without thinking. I explained the unit kept shutting off a couple minutes at a time. They had to turn it up to 86 just to get it to go on. But said we'll it came in and left without waiting. I why to the front desk explained my concerns and they didn't listen. This all happened between 5:55 and 7:53 pm. They made excuses and stuff why I didn't call earlier. I told them I was trying to get it to work the whole time. They blew me off again and insisted I take another room. I said I couldn't trust that it wouldn't happen again. For some days later they blew me off but in the end did refund the original amount. I am still trying to get the $50 fee. Just rediculous. They never even offered a credit. This was not the relaxing evening I was expecting at all.

2026-09-14 • via Nuitee
K
Keiko • family_with_children • us
8
Overall we had a good experience staying. The location was the best for our trip.
Pros:

The location was convenient and we all felt safe to take a walk to a restaurant. T

Cons:

The shower stall had some leakages and made a puddle by the toilet.

2026-09-08 • via Nuitee
W
Willa • couple • us
5
Okay stay for the price. Probably won’t book here again.
Pros:

Quiet and convenient location. Pet friendly and nice staff. The general area was clean and neat.

Cons:

The towels were stained and so was the comforter-really gross. We ended up buying towels, sheets and a blanket. The bathrooms don’t have an exhaust fan so that was weird. Shower floor was grimey and gross. Overall was decent but was not the cleanest hotel I’ve stayed at.

2026-09-07 • via Nuitee
W
Warfield • couple • us
7
2026-09-02 • via Nuitee
D
Dana • couple • us
8
2026-09-01 • via Nuitee
M
marlena • couple • us
5
Pros:

Staff was very friendly

2026-09-01 • via Nuitee
C
Christopher • couple • us
10
Amazing hotel nice ambiance
Pros:

It was clean nicely decorated staff was amazing

Cons:

Nothing

2026-08-31 • via Nuitee
L
Laneika • couple • us
8
2026-08-22 • via Nuitee
M
Mary • extended_group • us
7
Nice and fun atmosphere
Pros:

Good location

Cons:

Dirt around inside door trim and bathroom tile

2026-08-15 • via Nuitee
E
Elysa • extended_group • us
2
Didn’t stay because they gave away our room to someone else.
Cons:

They canceled my room and so we didn’t stay there.

2026-08-14 • via Nuitee
M
Malone • solo_traveller • us
10
2026-08-09 • via Nuitee
R
Ricardo Slaughter • solo_traveller • us
6
2026-07-21 • via Nuitee
F
Fiona • solo_traveller • us
10
2026-07-13 • via Nuitee
K
Kevin • couple • us
10
Very comfortable soothing environment
Pros:

The decor was very elegant

Cons:

N/a

2026-07-06 • via Nuitee
D
Duane • solo_traveller • us
1
Pros:

The room.

Cons:

I was charged $100 smoking fee and I never smoked in the room !!

2026-07-04 • via Nuitee
K
Kesha • family_with_children • us
8
2026-06-22 • via Nuitee
J
Janelle • couple • us
8
Lovely for a quick trip.
Pros:

Convenient location for our needs. We love the connection to Hyde Park & closeness to local shopping.

2026-06-02 • via Nuitee
W
Warfield • couple • us
6
2026-05-29 • via Nuitee