My Story Hotel Rossio

Hotels
9 (2973 reviews)
Praça D.Pedro IV, 59 , Lisbon , pt

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Comfortable stay
Cons:
Small rooms
Issues with cleanliness
Limited amenities

Categories

Cleanliness
8.46
Mixed reviews on cleanliness, with some mentioning cleanliness issues like pests.
Service
9.43
Numerous reviews highlight friendly and attentive staff.
Location
9.97
Repeated mentions of excellent, central location, making it easy to explore the area.
Room Quality
8.42
Some guests found the rooms small and lacking in certain amenities.
Amenities
8.45
Amenities were mentioned as lacking in variety, but generally satisfactory.
Value for Money
9.41
Good value considering the location and overall experience.
Food and Beverage
8.46
Breakfast quality varied; some found it lacking in variety.
Overall Experience
9.43
Overall positive experiences noted, with several reviewers expressing willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:51

Property Description

Luxurious Accommodation
Indulge in comfort at My Story Hotel Rossio, where each room is equipped with air conditioning, a minibar, and a private bathroom stocked with free toiletries.

Convenient Amenities
Benefit from our 24-hour front desk, restaurant, and bar services. Additionally, take advantage of luggage storage for a hassle-free stay.

Prime Location
Perfectly situated in Rossio, with popular landmarks such as Chiado and Liberty Avenue just steps away. Lisbon Portela Airport is a short 6 km drive, making travel a breeze.

Experience the epitome of comfort and convenience at My Story Hotel Rossio. Book now for an unforgettable stay!

Important information:

Please note that when booking 5 rooms or more, different policies and additional supplements may apply.

Please note that invoice details cannot be changed after check-out.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIS

Location

Guest Reviews

9
Based on 2973 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.97
Room Quality: 8.42
Amenities: 8.45
Value for Money: 9.41
Food and Beverage: 8.46
Overall Experience: 9.43
K
kerri couple au
10
2026-08-08 via Nuitee
R
Rocío solo_traveller es
10
Pros:

Las habitaciones muy bien equipadas, las camas muy cómodas. El personal muy atento y servicial.

Cons:

El buffet fue poco variado.

2026-08-08 via Nuitee
A
Alyson extended_group gb
10
Fantastic hotel , fab location , friendly staff
Pros:

Lovely hotel
Refreshments in Reception
Great views of the city
Helpful friendly reception staff
Very central and close to everything
Parking close by

2026-08-06 via Nuitee
S
Somerville solo_traveller is
10
Brilliant location
Pros:

The location and rooms were excellent. The bed and pillows were very comfortable

2026-08-06 via Nuitee
P
Pustilnik solo_traveller il
9
2026-08-05 via Nuitee
C
Carla family_with_children ca
9
Excellent!
Pros:

Central location, accommodating staff, comfortable and clean rooms

Cons:

Not a lot of storage space but minimal issue

2026-08-03 via Nuitee
S
smith extended_group gb
10
Absolutely worth the money
Pros:

Location was great
Beautiful rooms
Very spacious suite

2026-08-03 via Nuitee
J
Julie couple gb
10
We had a fantastic stay and would highly recommend this hotel. The staff were incredibly friendly and welcoming througho
Pros:

Location. Friendly welcoming staff. Cleanliness.

2026-08-02 via Nuitee
K
Keren-Or extended_group il
8
מיקום מצויין ותמורה טובה לכסף
Pros:

המיקום נוח, ממש ליד מסעדות, בתי קפה וכל העיר פרושה לפנייך. החדרים היו יותר ממה שציפיתי. ראשית, הנוף לכיכר רוסיו היה מקסים. שנית, למרות המיקום והרעש בחוץ, החדר היה שקט ונעים. המזגן היה חזק מאד, פינת הקפה והתה חמודה, קיבלנו גם פסטל דה נאטה כמחווה כשהגענו לחדר. השירותים והמקלחת היו נעימים מאד. ארוחת הבוקר היתה עשירה מאד ונעימה, עם מגוון טוב של פירות, וירקות, שזה לא מובן מאליו. האינטרנט היה חזק במיוחד וראוי לציון. והצוות היה אדיב, נעים ועוזר.

Cons:

היה מאד חסר במלון לובי לשבת עם חברה, ושקעי החשמל היו במקומות קצת מוזרים. אמנם היו ליד המיטה, אבל כשרציתי להשתמש בקומקום התה או במחשב, הייתי צריכה להזיז את הקומקום ליד המיטה, כי לא היה שקע זמין. וגם ליד השולחן לא היה שקע, שיכול היה לעזור עם המחשב (לעבודה)

2026-08-02 via Nuitee
P
Patricie couple cz
9
2026-08-02 via Nuitee
E
erik Aleksander couple no
9
Pros:

Beliggenheten
Et serviceminded personell.
Rene fine rom velfungerende aircondition lite utestøy.

Cons:

Hadde ikke tv.

2026-07-25 via Nuitee
F
Farah solo_traveller us
10
Highly recommend
Pros:

Loved the central location. Few minutes walk to Rossio Train Station and to Restaudores where the bus that goes to the airport stops. Staff were so welcoming and friendly. After my flight cancellation, I was able to book a room from the airport and have early check in, which was amazing given how distraught I had been. The young woman gave me an orientation of my room with a great view of Sao Jorge Castle. I had a welcome treat of the famous Portuguese egg tarts (mini sized). They even scheduled an airport transfer for me for 2:30am the following morning. Their windows were definitely sound proof so I could see all the activity outside my window but not hear it at night. Great water pressure in shower as well. Would definitely stay here again.

Cons:

My room was very clean, but there was some mold in the sealant at the base of the shower. I come from a region where mold unfortunately is a given so it didn't bother me.

2026-07-24 via Nuitee
J
Julie solo_traveller gb
10
Brilliant place to stay for a solo traveller, great base for exploring the city.
Pros:

Stylish, comfortable, well located

Cons:

Nothing

2026-07-24 via Nuitee
T
Thomas couple de
9
2026-07-23 via Nuitee
H
HITOSHI solo_traveller jp
9
2026-07-23 via Nuitee
K
Karin couple il
10
2026-07-22 via Nuitee
J
Javier oscar family_with_children ar
10
2026-07-22 via Nuitee
זדה solo_traveller il
10
Pros:

המיקום מעולה, חדרים נקיים וארוחת בוקר טובה מאד.

2026-07-21 via Nuitee
M
Mariana couple br
10
Pros:

Localização perfeita, exatamente em frente à Praça do Rossio (Praça D. Pedro IV). Fiquei apenas duas noites, mas foi o suficiente para aproveitar alguns pontos turísticos de Lisboa, já que o hotel fica em um local estratégico.
O quarto não é muito espaçoso mas é confortável, além de ter um isolamento acústico maravilhoso. Enquanto estávamos lá, a seleção de Portugal ganhou um jogo da Copa do Mundo e mal ouvimos as comemorações que estavam acontecendo na rua! hahahah
Existe a opção de tomar café da manhã no próprio hotel, mas também existem cafeterias perto e uma Manteigaria na esquina.
A equipe foi muito prestativa e prepararam uma surpresa pra mim e pro meu marido já que estávamos em lua de mel, foi muito especial <3

2026-07-21 via Nuitee
S
Sarah family_with_children us
9
Awesome staff and great location
Pros:

Staff was outstanding. Joao and Ines are so friendly and accommodating and very professional in the way they run this hotel. All of the staff were terrific and made my daughter and me feel very welcome. The location was also really great. I loved that it was on Rossio Square and right next door to the Rossio train station for going to Sintra and near so many places we wanted to visit. Even this close to a busy area of town, the room was very quiet. Breakfast was also very good, and I loved that we had daily housekeeping. The A/C was nice and cold and the beds were comfy.

Cons:

The room needs much more in the way of places to store things. We were in the hotel for a week and it was a constant struggle to stay organized with the space planning of the room, and we are very light packers. I can't imagine what it would have been like if we packed the way most people do. I also didn't like the lighting in the room. It was very garish with lots of glare. Lastly, although the breakfast was pretty good, the coffee was terrible. We found ourselves going out for coffee every day.

2026-07-21 via Nuitee