My Story Hotel Rossio

Hotels
9 (3004 reviews)
Praça D.Pedro IV, 59 , Lisbon , PT
+351 21 340 0380

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Comfortable stay
Cons:
Small rooms
Issues with cleanliness
Limited amenities

Categories

Cleanliness
8.46
Mixed reviews on cleanliness, with some mentioning cleanliness issues like pests.
Service
9.43
Numerous reviews highlight friendly and attentive staff.
Location
9.97
Repeated mentions of excellent, central location, making it easy to explore the area.
Room Quality
8.42
Some guests found the rooms small and lacking in certain amenities.
Amenities
8.45
Amenities were mentioned as lacking in variety, but generally satisfactory.
Value for Money
9.41
Good value considering the location and overall experience.
Food and Beverage
8.46
Breakfast quality varied; some found it lacking in variety.
Overall Experience
9.43
Overall positive experiences noted, with several reviewers expressing willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:51

Property Description

Luxurious Accommodation
Indulge in comfort at My Story Hotel Rossio, where each room is equipped with air conditioning, a minibar, and a private bathroom stocked with free toiletries.

Convenient Amenities
Benefit from our 24-hour front desk, restaurant, and bar services. Additionally, take advantage of luggage storage for a hassle-free stay.

Prime Location
Perfectly situated in Rossio, with popular landmarks such as Chiado and Liberty Avenue just steps away. Lisbon Portela Airport is a short 6 km drive, making travel a breeze.

Experience the epitome of comfort and convenience at My Story Hotel Rossio. Book now for an unforgettable stay!

Important information:

Please note that when booking 5 rooms or more, different policies and additional supplements may apply.

Please note that invoice details cannot be changed after check-out.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIS

Location

Guest Reviews

9
Based on 3004 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.97
Room Quality: 8.42
Amenities: 8.45
Value for Money: 9.41
Food and Beverage: 8.46
Overall Experience: 9.43
I
Isabel • solo_traveller • es
8
Pros:

La situación y la habitación y también el personal.

Cons:

Que el desayuno a primera hora no estaba todo puesto y si ibas a una hora intermedia faltaban muchas cosas, yo creo que por falta de personal

2026-09-19 • via Nuitee
S
Stephane • couple • ca
10
Emplacement idéal pour visiter Lisbonne
Pros:

Emplacement parfait central situé à proximité de tout. Chambre petite mais bien équipé et très propre. Excellent service.

2026-09-19 • via Nuitee
P
paul • solo_traveller • ca
10
Pros:

Great location, staff excellent,breakfast excellent

Cons:

Little small - hard to access refrigerator & small sink in bath

2026-09-17 • via Nuitee
B
Bruno Masciarelli • extended_group • ar
10
2026-09-16 • via Nuitee
A
Alfonso • couple • cl
8
2026-09-13 • via Nuitee
D
Deniz • solo_traveller • tr
9
2026-09-13 • via Nuitee
Y
Yogesh • couple • us
10
Great location. Highly recommended
Pros:

The staff was the best- Silvania, Afanso, Ines, Kieta, Joac, Pedro were exceptional at the reception. Niraj and Yuvraj were in the cafe were great

Cons:

Small reception area.

2026-09-13 • via Nuitee
D
Denis • couple • il
10
אהבתי ובטוח שנחזור שוב
Pros:

מיקום המלון מעולה 2 דקות מתחנת הרכבת
המטרו ממש ליד גם כן , תחנה עצירה של הרכבות הקטנות הצהובות גם כן ליד במרחק הליכה
המלון במיקום מדהים.
אנשי הצוות נחמדים מאוד החדר תמיד נקי המזגן בחדר עובד מעולה.
היה לנו טיסה בשעה מאוד מאוחרת ב22 בערב וביקשנו מהמלון לעשות יציאה מאוחרת והם היו מאוד חמודים ואישרו לנו להישאר בחדר אחר עד 19 בערב בחינם משהו שלא קורה במקומות אחרים.
חוויה מאוד מאוד טובה המלון מאוד ממליץ .

Cons:

כלום.

2026-09-10 • via Nuitee
D
Doris • solo_traveller • ch
10
Pros:

die zentrale lage, sehr sauberes und schön eingerichtetes freundliches hotel

2026-09-09 • via Nuitee
M
Marion • couple • de
9
Pros:

Top Lage im Zentrum, schalldichte Fenster und Verdunkelung, sehr rechhaltiges Frühstück

2026-09-09 • via Nuitee
G
giada • extended_group • it
9
2026-09-08 • via Nuitee
J
Justyna • family_with_children • pl
8
Pros:

Lokalizacja, wystrój, miła obsługa.

2026-09-08 • via Nuitee
C
Cathy • couple • au
10
Highly recommend
Pros:

Highly recommend, room was fantastic, more importantly staff very helpful and friendly, could not fault at all, in-fact wanted to book another night and they were booked out.

Cons:

Nothing

2026-09-07 • via Nuitee
D
Dora • couple • us
10
I definitely recommend this hotel My Story Hotel Rossio We had a great time at My Story Rossio hotel! You were all so
Pros:

I definitely recommend this hotel My Story Hotel Rossio

We had a great time at My Story Rossio hotel! You were all so amazing.. helped so much and answered all our questions .. we would definitely stay here again💯%..
Inés Silvania Michael were wonderful..
location was great we were able to commute with no problems.. Breakfast was delicious and the people were so friendly..
very clean all around ..
I give this hotel ⭐️⭐️⭐️⭐️⭐️

2026-09-06 • via Nuitee
P
Pedro • solo_traveller • ae
6
Probably too small and restricted for most people
Pros:

Good location next to city centre and main tourist attractions.
Nice interior design.

Cons:

Rooms are extremely small, including in height on the top floors. Breakfast room is too tight with no proper room for the buffet and seating areas, and the food variety was poor.
Rooms are so tight I had to move furniture around to open the cupboard door every time. The fact the cupboard doors opened to the wrong side (against the wall) did not help.
Also experience some noise at night.

2026-09-06 • via Nuitee
M
Meira • solo_traveller • il
10
The hotel staff, especially the receptionists, were very welcoming, polite, and helpful. They were always available, pat
Pros:

The property is in a great location and was very clean, cozy, and comfortable. I really enjoyed my stay

2026-09-05 • via Nuitee
J
Joan • couple • us
10
Excellent.we would love to stay again
Pros:

Such a great location!! Very kind and helpful staff. Would love to stay again

Cons:

Bathroom needed some upkeep

2026-09-03 • via Nuitee
C
Carolyn • couple • gb
9
Perfect location and excellent staff
Pros:

Location and staff

Cons:

Breakfasts not great

2026-09-02 • via Nuitee
A
Abdelhakim • couple • ma
8
Pros:

Très bon emplacement central
Personnel accueillant et très serviable

Cons:

Un effort particulier a été fait par l’hôtel pour renvoyer mes objets oubliés

2026-08-29 • via Nuitee
C
Conde • couple • gt
10
Pros:

El personal es muy amable siempre

2026-08-29 • via Nuitee