1 Hotel Toronto

At the Toronto location, excellent service from German! He accommodated my partner and I perfectly for a birthday dinner. Very flavourful food, and the Tres Leche is a must have desert. I would definitely visit for a brunch or dinner downtown.

Our stay at the 1 Hotel Toronto was very good. We stayed here while in town for our Daughters wedding, The hotel is lovely, the food is really good. The staff were all very nice. We did bring our 2 dogs with us for the three days, and I have to give a huge shoutout to Robin for helping us with all the arrangements and answering my many questions. Robin was amazing to work with!! He also introduced us to Elaine for dog sitting/walking. I would hire Elaine again in a heartbeat! My dogs loved her and she treated them as if they were her own! She kept them so busy they had so much fun!! If you take your dogs with you, I strongly recommend you work with Robin and hire Elaine!

Had a great stay booking this hotel through the American Express Fine Hotels and Resorts program. The service is impeccable. Our suitcase broke just as we were leaving and the bell service helped us through this stressful experience. Special shout-out to Karim with the bell desk, who also got us a terrific ride to the airport and helped mitigate this situation. Front desk management was able to help us get a temporary late check out so we could get a new suitcase and repack. The lobby bar was great and good service by the bartender. The pool on the roof is beautiful! Sleep quality was very nice. Will definitely be back.

Breakfast at 1Kitchen is fantastic. Good coffee, quality healthy choices, pleasant atmosphere. Staff is kind, courteous and helpful -- shout-out to Lifa in particular!
Rooms are clean and modern with a Zen vibe, a breath of fresh air and tranquility.
The gym is spacious and well aired-out with good equipment, not the standard broken down machines found in other hotels.

Stayed here for one night with three friends while on a road trip, and it was a really comfortable stay. The staff were very friendly and welcoming, and the location worked perfectly for us to quickly get out and see a bit of Toronto.

Our room was a great size, with good views of the city, and everything felt clean and comfortable. We also really liked the bar area; it was on the expensive side, but a really nice spot and worth it for the experience.

Would definitely recommend, and I’d happily stay again in the future.

First of all I would like to shout out the staff in this hotel. From opening doors, taking care of luggage to turn down service at night, the staff was elite. Manis helped us to our car and gave us water bottles as we departed. He was very friendly and extremely helpful. The entire hotel is dedicated to being eco friendly. When we stepped inside we noticed how beautiful the interior design was. The candles in the evening (lobby and flora lounge) were beautiful. The hotel is located in an area that is walkable to nearby coffee shops, bars, and restaurants. The room was very clean and we especially enjoyed the turn down service each night. We thoroughly enjoyed the gym, the equipment was top tier with products from Rogue, TRX, and Therabody. We dined enjoyed a cocktail at Flora lounge (if you join the hotel membership you receive a complimentary cocktail!) and dinner at Casa Madera which is located within the hotel. The dining was overall wonderful and we are glad we included it in our trip. Value was wonderful and the noise levels within the hotel were very respectful. The city noise is unavoidable as it is located down town. We highly recommend choosing the 1 hotel for your accommodations in Toronto and we can’t wait to try out the other locations around the globle.

I took my teenage son to Toronto for a YungBlud concert and decided to make it special by booking two “luxury” hotels: one night at another high-end hotel, and the rest of the weekend at 1 Hotel (where I’ve stayed before). Both were in the $500–$700/night range. On paper, they looked the same. In reality, they were not.

When we checked into our room at 1 Hotel, there was an issue: because a window had been left open before we arrived, the room had been invaded by what looked like tiny garden bugs or baby mosquitoes. Thousands of them. Not what you expect at this level. Not their fault. There is a huge garden outside the window and if the window if left open they will naturally flow towards the light and heat.

What impressed me was not that something went wrong, but how they handled it.

Immediate response:
As soon as we mentioned the issue, they switched our room right away. No defensiveness, no excuses, just, “We’ll fix this now.”

Above-and-beyond service:
We realized later we’d left a bottle of champagne at the first hotel. That hotel told us to “just order an Uber” to get it. When I mentioned this to 1 Hotel, they personally contacted the other property, arranged for their concierge car to bring the bottle over, put it on ice, and delivered it to our room.

Thoughtful apology:
That night, we received a plate of fruit and strawberries with a handwritten note apologizing for the inconvenience.

Financial gesture:
At checkout, they had already removed the $50 valet fee from the bill without me asking.

Follow-up after the stay:
On the drive home, I received a personal email from the hotel manager, apologizing again and offering us an upgrade on our next stay.

Two hotels called themselves “luxury.” Only one behaved like it when things went sideways.

1 Hotel turned a potential horror story into a masterclass in hospitality. They didn’t just fix a room; they restored trust and made us feel genuinely cared for.

I will absolutely stay here again and recommend 1 Hotel Toronto to anyone who wants true 5-star service, not just 5-star pricing.

Great hotel and service , very clean and eco friendly space- zen vibe

When you visit a city with a thriving culinary scene like Toronto, access matters. And when you’re trying to get into a fully booked restaurant, a great concierge can truly make your trip.

That’s exactly what we experienced at 1 Hotel Toronto. Robin, a Les Clefs d’Or concierge, brings a beautiful balance of experience and refinement, able to secure hard-to-get reservations and just as thoughtfully guide you when something isn’t available. That kind of discernment really shapes the experience.

What stayed with me just as much was the warmth across the team. Camila at the concierge desk was so kind, our kids loved chatting with her in the lobby, and she even sent us off with personalized coloring pages and apples from the farm stand for the ride home. Such a thoughtful touch.

The valet and bell team were equally welcoming. C2 who drove us in the house car, suggested we visit the Distillery District on our way out-and it ended up being one of our favorite spots in the city.

At breakfast, Hanan was especially accommodating when our kids were being a bit fussy and helped us order a wonderful meal with such ease. Shamar at the front desk was also incredibly warm, adding to the overall feeling of being well taken care of.

Even simple moments-a cocktail at the lobby bar or breakfast-felt elevated because the conversations were so warm and genuine.

It’s not just about service, it’s about how that service is felt.

The 1 Hotel was honestly the best hotel I have ever visited/experienced! Booking was simple, the entire property is immaculately presented, and carries a welcoming earthy vibe to it, the rooms were clean and vibey, perfectly located downtown - just overall so relaxing and classy! Robin, our concierge, and his team, were incredible in making special arrangements for us as we were celebrating the Mrs’ birthday. Highly recommend.

The room was comfortable, spacious, bed was comfortable,

Gilberto is wonderful. Lent a very helping hand, courteous and ensuring I had everything needed.

From the moment we arrived at the 1 Hotel Toronto, the staff treated us like family. We (2 adults and 2 kids, 9 amd 13) stayed for 9 days which is a lengthy time in a city hotel. The double queen room was extremely comfortable and always immaculately presented. The staff would exchange cute little messages with our kids on the room's chalk board. They organised a little easter egg hunt in the room on Easter Sunday.
We went to see the Maple Leafs hockey game one night and the next day we arrived home to a Maple Leaf helium balloon in the room!
The sustainability programme is present throughout the hotel and gives it a warm, modern and earthy feel.
We loved the Flora bar down stairs. It was so comfy to sit in in the morning with a coffee or a cocktail in the evening. There was always a buzz of people, it is clearly a hotel that many people enjoy for different purposes. There's a very exclusive rooftop bar which was lovely for a drink (no kids allowed so just tried it once!) and as a guest staying there was no impact, noise or otherwise, from the steady stream of exclusive guests to that bar.

We want to make a special call-out to Robin, the hotel concierge, who attended to our every need before and during the trip. You know it's been exceptional treatment when the children comment on the attentiveness! Thank you Robin.
And also the desk staff as well as Gilberto the bell man who helped with our luggage needs on our last day.

The hotel location is excellent, we walked to the Rogers Centre and Scotiabank in 20mins. There are streetcar trams going in all directions nearby.

Please try this hotel if you are in Toronto. You wont be disappointed 💚

Truly amazing customer service. Gilberto was so lovely. He gave our daughter an apple upon arrival and greeted us with glasses of fresh water. He brought us to our room and was extremely professional, friendly, and knowledgeable. Jonah worked the front desk and was also extremely personable. Great at his job, making every guest feel catered to. He sent my husband up a bottle of prosecco when he found out it was his birthday. We received an upgraded room prior to our arrival because of a leak in our original room. Hotel is sustainable and tries to reduce waste wherever possible. Gorgeous, spacious rooms and stunning decor. Very comfortable beds and pillows.

Very detailed and complete rundown on the room. Helpful with the luggage