Residence Inn by Marriott Richmond Downtown

Hotels
•
Residence Inn
8.8 (170 reviews)
14 South 14th Street , Richmond , US

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Accommodating staff
Good location
Cons:
Poor breakfast quality
Inadequate housekeeping

Categories

Cleanliness
8.15
Complaints about dirty glassware and lack of timely housekeeping.
Service
9.99
Accommodating staff and very helpful hotel personnel.
Location
9.66
Central location close to restaurants and attractions.
Room Quality
9.11
Spacious rooms with comfortable amenities.
Amenities
8.64
Gym was clean and well-maintained, but some amenities lacking.
Value for Money
8.1
High price relative to the quality offered.
Food and Beverage
7.65
Breakfast options were poor and low quality.
Overall Experience
9.12
Overall a pleasant stay with some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:14

Property Description

Modern Accommodations
Residence Inn by Marriott Richmond Downtown offers stylish rooms equipped with essential amenities like free WiFi, a TV, and a refrigerator. The private bathrooms are stocked with complimentary toiletries and a hairdryer, ensuring a comfortable stay.

Convenient Facilities
Guests can maintain their fitness routine at the hotel's fitness centre or enjoy a relaxing BBQ at the on-site barbecue facilities. Additionally, ironing facilities are available for added convenience during your stay.

Prime Location
Situated near key attractions like the Greater Richmond Convention Centre and the Museum of Confederacy, this hotel provides easy access to notable landmarks. With Richmond International Airport just 10 km away, travel convenience is guaranteed.

Book your stay at Residence Inn by Marriott Richmond Downtown for a seamless blend of comfort and convenience.

Important information:

Please note, pets are permitted with a surcharge. Guests must contact the hotel directly for details and approval ahead of their stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Location

Guest Reviews

8.8
Based on 170 reviews
Cleanliness: 8.15
Service: 9.99
Location: 9.66
Room Quality: 9.11
Amenities: 8.64
Value for Money: 8.1
Food and Beverage: 7.65
Overall Experience: 9.12
D
dewayne • couple • us
10
2026-09-09 • via Nuitee
C
Chukwudi Amene • solo_traveller • ng
9
Pros:

The location and facilities were excellent

Cons:

Parking challenge downtown, an additional cost to consider.

2026-09-09 • via Nuitee
V
Vakhtang • couple • ge
10
Great place to relax.
Pros:

It was high level hotel with excellent services. Location was super.

Cons:

Everything was great.

2026-08-31 • via Nuitee
C
Chukwudi Amene • solo_traveller • ng
8
Pros:

Staff were friendly

Cons:

Parking, paid for parking in the VCU public parking

2026-08-14 • via Nuitee
S
Shirley • extended_group • us
9
I would definitely recommend this hotel but WiFi has to be free.
Pros:

Everyone and everything was good. David in the dining room was super nice. He went above and beyond to make sure we were satisfied.🙏🏽 The front desk staff and Melvin from maintenance were so very helpful and friendly.

Cons:

I was disappointed that WiFi was not free. Thankfully I was accommodated.

2026-08-14 • via Nuitee
V
Valle • couple • ar
10
2026-07-14 • via Nuitee
A
Annelize • extended_group • us
8
2026-05-31 • via Nuitee
O
Omar • couple • us
9
2026-01-15 • via Nuitee
R
Ronald • couple • us
2
Don’t stay here!
Pros:

Location; front desk staff was friendly

Cons:

The room was dirty. We asked that the dirty parts we saw be cleaned while we were at dinner during our one night stay. It was not done. Later, when setting up the fold out sofa we found a whole area of the carpet that had not been vacuumed. Breakfast was supposed to start at 6:30. At 6:45, it was only partially set up with oatmeal that had not been thoroughly cooked. When I asked about this, I was told, “it was working 3 days before, as if that explained anything. I spoke to a person, who introduced himself as the operations manager and listed the above complaints. Regarding the breakfast, he said they were serving it in a new space. He pointed out the old space - which was farther from the kitchen- so again a meaningless explanation. I asked for a partial refund. He said he would check out the room and get back to me. He never did. When I called for him, I was told that I needed instead to speak with the front desk manager. She indicated that she could put points in my account, but since I don’t travel often, I told her that wasn’t very meaningful. She said she would seek guidance about a partial cash refund from upper management and would return my call or email me within 2 days. She never did. I called one more time and left a message that she never returned.

2026-01-07 • via Nuitee
C
cheryl
8
Pros:

Great location

2025-10-06 • via Nuitee
K
KClili03 • family_with_children • us
10
I love staying in Marriott Hotels
Pros:

My family arrived early from out of state the reception let us in earlier than expected check in hours. Very accommodating staff. I used the gym it’s clean and well maintained with towels and water.

Cons:

None

2025-09-29 • via Nuitee
W
William • family_with_children • us
10
Great stay, great hotel, great staff
Pros:

Location, close to restaurants, bars, clean and comfortable.

2025-09-16 • via Nuitee
C
Cherrydale • family_with_children • us
7
2025-09-13 • via Nuitee
E
Elizabeth • solo_traveller • us
10
2025-09-05 • via Nuitee
M
Martina • extended_group • it
7
Pros:

Great staff.

Cons:

Sofa bed was old and uncomfortable.

2025-08-31 • via Nuitee
L
leonardo
6
Sufficiente
Pros:

Buona posizione nel downtown di Richmond. Camera ampia e spaziosa, ben attrezzata.
Pulizia della camera non effettuata tutti giorni, ma uno si e uno no (se si sta due notti la camera non viene quindi pulita).
Colazione pessima, con pochissima scelta e di bassa qualità e brick di latte scaduti. Assenza di un parcheggio o di una convenzione con parcheggi vicini, salvo servizio valet ma molto costoso (fortunatamente c’è un public parking a 5 minuti a piedi al costo di 15$ ogni 24h). Prezzo molto alto rispetto a quanto offerto.

2025-08-28 • via Nuitee
S
Sandra • family_with_children • de
8
Super Lage fĂĽr einen Stopover
Pros:

zentrale Lage

Cons:

Kein Safe vorhanden

2025-08-27 • via Nuitee
N
Natalie • solo_traveller • us
10
2025-08-18 • via Nuitee
A
avraham • family
10
Pros:

Hotel dtaff very helpful. A pool or playground for children would be perfect.

2025-08-17 • via Nuitee
L
Lisa
10
I will be back
Pros:

Everything was really wonderful. The breakfast bowl, the Starbucks coffee,absolutely perfect way to start the morning. Bed was super comfy and water temperature for shower was great. The area was great, so many good restaurants to walk too

2025-08-11 • via Nuitee