Hotel East 21 Tokyo

Hotels
8.5 (2932 reviews)
Koto-ku Toyo 6-3-3 , Tokyo , jp
+81 3-5683-5683

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Comfortable Rooms
Friendly Staff
Good Cleanliness
Cons:
Location Far from Attractions
Limited Food Variety
Minor Cleanliness Issues

Categories

Cleanliness
8.14
Several reviews mentioned cleanliness positively, but one noted issues with the floor and bathtub.
Service
8.61
The staff was described as helpful and friendly, although there were minor complaints about assistance.
Location
8.15
Location was noted as far from key attractions, requiring transfers.
Room Quality
9.1
Rooms were generally described as comfortable and of good quality.
Amenities
8.63
The hotel offered good amenities but was lacking in variety according to some reviews.
Value for Money
8.59
Some comments about the higher price but overall decent value.
Food and Beverage
8.14
Food options noted as not as varied as advertised.
Overall Experience
8.61
Overall a pleasant experience with minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:00

Property Description

Luxurious Accommodation with Convenient Location
Hotel East 21 Tokyo boasts 8 dining options, a sprawling outdoor pool, and easy access to Toyocho Subway Station. The elegantly decorated rooms with free WiFi and European flair provide a comfortable stay.

Convenient Transportation and Nearby Attractions
Located just minutes away from Toyocho Station, guests can effortlessly explore key destinations like Otemachi and Nihonbashi. With Tokyo Disney Resort a shuttle ride away and iconic landmarks like Tokyo Sky Tree Tower within reach, the hotel offers the perfect blend of leisure and convenience.

Premium Amenities for a Relaxing Stay
Indulge in The East Health Club's fitness facilities, indoor pool, and rejuvenating sauna. For a fee, unwind in the outdoor pool or enjoy personalized concierge services. End your day with breathtaking city views at Panorama Lounge or savor delectable cuisines at the on-site restaurants.

Book your stay at Hotel East 21 Tokyo for an unforgettable experience!

Important information:

Advance reservations are required to use the free shuttle to Tokyo Disney Resort. Reservations can be made 24 hours a day from our hotel's official website.

The paid The East Health Club's fitness room and indoor pool is not available for children under 18 years of age.
Please check the official website for details such as The East Health Club's business hours and fees.

Please note that the on-site parking requires additional fees for large vehicles such as buses. Reservation is required for parking for vehicles that have a height over 6.9 feet.

The outdoor pool is only open during the summer and is subject to an additional fee.
The outdoor pool is only available to children aged 3 years and older. The night pool is only available to guests aged 16 years and older.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYO

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    No special conditions apply for groups.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 1500 per day.

Location

Guest Reviews

8.5
Based on 2932 reviews
Cleanliness: 8.14
Service: 8.61
Location: 8.15
Room Quality: 9.1
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 8.61
D
David • solo_traveller • nl
9
2026-07-22 • via Nuitee
J
Jennifer • family_with_children • au
8
A beautiful hotel and lovely staff
Pros:

- Room was a very good size.
-Bathroom amenities were decent
- Staff were very lovely and accommodating
- View was amazing from our room

Cons:

- Pillows were very uncomfortable
- Bed was very hard which made my back sore
- Towels extremely thin

2026-07-22 • via Nuitee
T
Thomas • family_with_children • at
10
2026-07-19 • via Nuitee
M
Mikael • family_with_children • se
8
Rent och fint
Pros:

Extremt rent och fint hotell som är mycket prisvärt. De har dessutom en massa duktig personal och andra hjälpmedel. Väldigt stora, bekväma och rum med mycket fin utsikt. Jag rekommenderar det starkt.

Cons:

Dålig ac och högt pris för att bada i pool

2026-07-19 • via Nuitee
L
Luis • solo_traveller • ch
10
Great Tokyo experience
Pros:

Rooms with a good space with great view of the city. Friendly staff specially on the Ta-q-bin service.

2026-07-19 • via Nuitee
S
SATORU • family_with_children • jp
9
良かった
Pros:

部屋からの景色が良かった。

Cons:

朝食会場から外が見えると良かった。

2026-07-19 • via Nuitee
K
Kayo • couple • jp
8
満足
Pros:

ゆったりしたプール。朝食は和洋中バラエティに富み美味しかったです。遠出しなくても良いリフレッシュになりました。

Cons:

ナイトプール利用時には軽食が提供されず飲み物とポップコーンのみです。18h-22hの利用時間を軽食を摂りながらのんびり過ごすつもりで入ったのでがっかりでした。シーズン中は23時までなので食事は済ませてからにした方がいいですね。

2026-07-18 • via Nuitee
E
Ellie • solo_traveller • us
8
Pros:

Location and breakfast

Cons:

The Japanese style room felt old and musty

2026-07-18 • via Nuitee
H
HARUKA • solo_traveller • jp
10
最高
Pros:

服をクローゼットに忘れてしまいましたが、スムーズに対応して着払いで送ってくれた

Cons:

同じ階の海外の団体が６時半頃から廊下で子供達が走ったりしていて目が覚めてしまった

2026-07-17 • via Nuitee
M
Mariusz • extended_group • pl
9
Super hotel.
Pros:

Widok

Cons:

Cena za wejście na basen

2026-07-16 • via Nuitee
D
Delphine • family_with_children • ca
6
Je dirais que seule la piscine fait le réel intérêt de cet hôtel.
Pros:

La piscine extérieure est le gros hit de cet hôtel; piscine absolument magnifique avec en plus un bassin de nage qui doit faire entre 60 et 70 mètres de long.
Le prix n’est pas inclus avec la chambre; il faut s’attendre à payer environ 6 000 yens par utilisation (jour et soir)

Cons:

Les chambres sont très ordinaires.
Le petit déjeuner buffet a été décevant; on a tellement bien mangé partout au Japon pendant notre trois semaines que c’était vraiment pas du niveau.

2026-07-15 • via Nuitee
L
lizeeth • solo_traveller • mx
10
Excepcional
Pros:

Todo perfecto amenidades y camas cómodas, baño amplio y renovado muy bonito

2026-07-15 • via Nuitee
ローラ • family_with_children • jp
7
Comfortable hotel and great pool, in a not as exciting neighborhood
Pros:

The room was as expected. Clean, comfortable with all the necessary amenities. We had a room overlooking the pool, which was fun.
Location: kind of random. Not much to do in the neighborhood. I took my kid to the playground nearby, and there were a couple of cheap restaurants right next door so that was handy.
Pool: my kid loved it, it was excellent. Clean, fun.

Cons:

Pool: the pool fee was a bit steep for staying guests. I would've thought there would be more of a difference between day users and hotel guests.
Breakfast: the room wasn't great, kind of dark and very busy. Crowded around the buffet and the layout was weird, like people lining up for the coffee maching getting bumped by people trying to get past for eggs and potatoes.....
Location was not exciting but I knew that, we were there for the pool really

2026-07-13 • via Nuitee
M
Maria Esther • couple • de
9
Sehr gutes Hotel
Pros:

Alles war in der Nähe – Shibuya, Shinjuku und der Skytree waren gut erreichbar.

Cons:

Vielleicht könnte das Frühstück bis 11:00 Uhr statt bis 10:00 Uhr angeboten werden.

2026-07-12 • via Nuitee
T
Takanori • solo_traveller • jp
8
満足
Pros:

ベッドの清潔感や部屋からの見晴らしが良い

Cons:

古いホテルの部類には入るので、少しではあるが、所々年季が入っていると感じる部分がある

2026-07-10 • via Nuitee
G
Godfred • solo_traveller • gh
8
2026-07-09 • via Nuitee
A
Andrea • family_with_children • us
10
My sister and I stayed at Hotel East 21 for 2 days, and it was amazing! The staff is so helpful, and it’s very secure.
Pros:

The neighborhood was quiet, sooo many convenience stores and food options! Especially if you have children who are picky eaters.

Cons:

I liked everything about it! Wish I would have stayed longer.

2026-07-08 • via Nuitee
K
karen • solo_traveller • au
10
Pros:

The staff were very attentive, friendly and helpful. This did not stop there we needed to store out suitcases for a number of hours and on our return they still were happy to accomdate us until our airport transfer arrived.

Cons:

That you had to pay for the use of the pool.

2026-07-08 • via Nuitee
בוריס בורקיס • solo_traveller • il
10
2026-07-07 • via Nuitee
芹澤 • solo_traveller • jp
9
Pros:

静かさ 眺望

Cons:

バスタブに湯が溜まるのに少し時間がかかります

2026-07-06 • via Nuitee