Distinction New Plymouth Hotel

Hotels
8.2 (695 reviews)
42 Powderham Street , New Plymouth , nz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable bed
Excellent breakfast
Cons:
Cleanliness issues
Air conditioning problems
Limited parking

Categories

Cleanliness
7.54
Bed was very soft, and bathroom wasn't the cleanest.
Service
8.81
Friendly lovely staff. Nothing was too much trouble.
Location
9.05
Location was good and central to where we wanted to be.
Room Quality
7.8
Room was comfortable but showed signs of age.
Amenities
7.83
Limited car parking and air conditioning issues noted.
Value for Money
7.99
Thought that the room was a little shabby for the price.
Food and Beverage
8.54
Breakfast in the adjoining restaurant was excellent.
Overall Experience
8.01
Overall happy with the stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 11:03

Property Description

Relaxed Accommodation in the Heart of New Plymouth

Spacious Rooms with Spa Bath
Experience comfort and luxury in our spacious guest rooms and suites, with the added indulgence of a spa bath in most rooms.

Convenient On-Site Amenities
Enjoy complimentary WiFi, access to our fitness centre, and free parking during your stay. Our business spaces cater to all your conferencing and event needs, making your stay productive and efficient.

Explore Taranaki's Attractions
Located just minutes away from popular attractions like Mount Taranaki, Egmont National Park, Richmond Cottage, Puke Ariki, and Real Tart Gallery, our hotel is the perfect base for your Taranaki adventures.

Book your stay at Distinction New Plymouth Hotel now for a memorable and convenient experience!

Important information:

Please note that there is a 2% transaction fee when you pay with a credit card or a Visa or MasterCard debit card. There is no surcharge for payments made with EFTPOS or cash.

A valid credit card must be presented on arrival, and be in the same name as the guests's name on the booking confirmation. For all pre-paid bookings, the credit card used to facilitate payment must also be presented on arrival.

The guest will be charged a prepayment of the total price at the time of booking.

Guests under the age of 18 can only check in with a parent or official guardian.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NPL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for NZD 15 per person per night when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 695 reviews
Cleanliness: 7.54
Service: 8.81
Location: 9.05
Room Quality: 7.8
Amenities: 7.83
Value for Money: 7.99
Food and Beverage: 8.54
Overall Experience: 8.01
M
McCarrison • couple • nz
7
A very reasonably priced hotel right in the centre of town.
Pros:

The bed was great. The service was very good too. The room service antipasto platter for 1 was exceptional.

Cons:

The armchairs were wobbly and need replacing.

2026-06-16 • via Nuitee
S
Smith • solo_traveller • nz
9
The staff are amazing from starting to the end. I hope your boss appreciates you guys xxxx
Pros:

Our fridge was broken, and they replaced it straight away.
The hospitality from the start to the end was brilliant .
Their restaurant was brilliant joy and Tim are amazing.
. Our breakfast 😀 ❤️ 😍 was perfect 🥰 😋 it's worth every cent we spent.
See you lovelys 😍 again.

Cons:

There is no plug for the kettle 😕 .
Had to put it on the floor.

2026-06-14 • via Nuitee
P
peter • couple • nz
8
Very happy with our stay.
2026-06-13 • via Nuitee
K
Keith • solo_traveller • nz
7
Pros:

Nice 3 star property

2026-06-13 • via Nuitee
T
Trustrum • solo_traveller • nz
8
2026-06-12 • via Nuitee
Z
Zac • solo_traveller • nz
5
Pros:

The location is good

Cons:

The hot water shower temperature was unstable, last second it was cold but the next second it’s boiling.
Poor wifi speed

2026-06-12 • via Nuitee
T
Trustrum • solo_traveller • nz
8
2026-06-12 • via Nuitee
C
Catherine • couple • nz
8
We were in New Plymouth to visit friends. It was a good, central place to stay for a couple of nights when we were out a
Pros:

Central location, comfortable bed, clean, helpful staff

Cons:

Could do with a makeover.

2026-06-08 • via Nuitee
J
John stewart • solo_traveller • nz
10
Pros:

Helpful polite and good security and privacy

2026-06-03 • via Nuitee
C
C.R • solo_traveller • nz
1
Completely Unexpected!!! Regretting my really crappy quality stay + experience 1/5 :(
Pros:

Loved that your beds have a good gigantic pile of pillows on the bed!!!! Super comfortable and beautifully presented. More than one surface and pretty comfortable options for seating and relaxing rather than having to sit on the bed the whole time.

Cons:

The heating, so meaning the ancient heat pump/loud droning wall heater system thing. Was barely functional!! And it sounded like a muffled vacuum cleaner running in the walls the entire time it was running. Although it barely took the chill off the room up on full for the whole night!
Terrible sleep, chilly kidneys from the uncomfortably low headache causing chill i got from the room. With the heating on full!
The television was ANCIENT!!! The quality was really really poor, every image was so blatantly pixelated and didn't improve, and the colors weren't bright or vibrant like my televisions at home. It was dull, pixelated picture, and all of TWO DIFFERENT FREEVIEW CHANNELS ONLY TO CHOOOSE FROM WITH CLEAR ENOUGH RECEPTION to be worth bothering to try and see or listen to and understand! And the remote had to be pressed upto a dozen times before it would recognize you were trying to do something!!!! EXTREMELY EXTREMELY EXTREMELY DISSATISFIED AND VERY DISSAPOINTED with the quality of 1.The room!! 2.The cleanliness of the bathroom!!! Seriously ewwww your hygiene in regards to the bath/shower/insode walls of the bathtub! I hate to say it, but it was unbelievably repulsive that the spa bath tub visibly hadn't had the inside of the tub actually hygienicly rinsed and wiped clean. And as we had just arrived as i saw the bathroom... it is extremely obvious that it wasn't even wiped out since last use, which is again, obvious!! previous to our arrival and check-in.
WOW just utter shock and completely totally shattered at this point.
Repeat customers generally come back and choose to stay again, BECAUSE THEY EXPECT EVEN SOME SEMBLANCE OF SAME PLACE THEY HAD SUCH A LOVELY MODERN LIFE ROOM!!!
With amenities such as a 1.clean bathroom 2. A smart television or a tv with the same capabilities, so a smart TV or at least for it to have a chrome cast attached, AND AT THE VERY BLOODY LEAST WORKING TUNED IN FREEVIEW WITH ALL THE CHANNELS!!

2026-06-01 • via Nuitee
J
Jill • solo_traveller • nz
7
2026-05-28 • via Nuitee
S
Sarah • solo_traveller • nz
10
2026-05-27 • via Nuitee
V
Vikki • couple • nz
8
Pros:

Cozy and cute...did the job for our overnighter in Ngāmotu

Cons:

No kitchenette

2026-05-25 • via Nuitee
D
Deepika • solo_traveller • nz
8
Pros:

The staff were very friendly and offered us some yummy treats on arrival 😋

2026-05-25 • via Nuitee
K
Kristen • family_with_children • nz
8
Cons:

Only downfall was i forgot to check If there was a toaster in the room before arriving

2026-05-22 • via Nuitee
D
Davies • solo_traveller • nz
10
Great place to stay
Pros:

10 out of 10 to all the staff that includes the restaurant staff ( chef and bar staff thank you for the marvelous meal n drinks aswel as the top notch choc cake sunday 💯💥)

Cons:

Short stay

2026-05-22 • via Nuitee
B
bruce • solo_traveller • nz
7
2026-05-21 • via Nuitee
D
Dean • solo_traveller • nz
5
Pros:

The feel of the place was good ..nice hallways

Cons:

ph in room wasn't working...average food..expected a lot better..nice look inside .complementary breakfast average not many windows

2026-05-20 • via Nuitee
C
charlotte • extended_group • nz
7
Pros:

Good for for overnight really handy location

2026-05-17 • via Nuitee
O
Oleg Schumow • solo_traveller • de
6
Pros:

Das Frühstück

Cons:

Das Hotelzimmer hat uns leider überhaupt nicht gefallen. Das Badezimmer ist sehr in die Jahre gekommen und es wirkte ungemütlich und zweckmäßig.

2026-05-16 • via Nuitee