Holiday Inn Express - Mexico Basilica by IHG

Hotels
•
Holiday Inn Express
8.7 (608 reviews)
Calzada Guadalupe No. 54, Col. Exhipodromo de Peralvillo, Del. Cuauhtemoc , Mexico City , MX
+52 55 5704 7900

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Very clean rooms and suites
Comfortable beds
Friendly and helpful staff (early check-in/late check-out noted)
Excellent location near Basilica and local dining
Spacious rooms and good bathrooms
Good breakfast buffet
Perceived good value/price-performance
Cons:
Serious reservation cancellation / double charge and poor communication
Restaurant issues: poor dinner quality and a reported spoiled item with refund problem
No on-site parking (paid separately)
No bar and limited reception seating
Occasional street noise
Some staff training/communication inconsistencies

Categories

Cleanliness
9.3
Consistently praised across reviews: rooms and suites described as very clean, good aroma, spacious and comfortable beds; no major cleanliness complaints reported.
Service
8.7
Mostly positive comments about helpful, professional and friendly staff (several shoutouts, assistance with early check-in/late check-out), but service perception is weakened by a serious reservation/cancellation and communication issue and a few notes about staff training/communication.
Location
9.4
Frequently highlighted as excellent and convenient (close to the Basilica and local dining), multiple guests explicitly praise location; occasional street noise reported but some rooms avoid it (interior views).
Room Quality
9.1
Rooms noted as comfortable, spacious with good bathrooms and comfortable beds; minor requests such as more towels appeared but overall room quality is strong.
Amenities
8
Breakfast buffet is often praised and basic services are good, but amenities are limited in places (no bar, limited reception seating) and lack of on-site parking is a recurring negative.
Value for Money
9.3
Multiple guests explicitly mention excellent quality-price and good cost-benefit; price, clean rooms and breakfasts are seen as good value overall (though parking fees reduce perceived value for some).
Food and Beverage
7
Mixed feedback: breakfasts receive strong positive comments, but several serious complaints about the restaurant (poor taste, cold food, spoiled burger, refund/handling issues) make F&B inconsistent.
Overall Experience
8.8
Majority of stays described as pleasant or excellent with clean rooms, good location and helpful staff; however, an isolated but serious reservation cancellation/double-charge incident and multiple restaurant complaints temper the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Convenient Location
Situated in Mexico City, Holiday Inn Express Mexico Basilica offers easy access to major attractions like the Basilica of Santa Maria de Guadalupe and the City Center. The hotel's proximity to the International Airport and the industrial zone of Vallejo makes it an ideal choice for both leisure and business travelers.

Modern Amenities
Each room at the hotel is thoughtfully equipped with air conditioning, a flat-screen TV, and a private bathroom complete with essential toiletries and a hairdryer. The 24-hour reception service ensures that guests' needs are met promptly for a comfortable stay.

Scenic Views
With 10 suites offering picturesque views of Calzada de Guadalupe and Calzada de los Misterios, guests can enjoy a unique perspective of the city right from their rooms. Immerse yourself in the beauty of Mexico City during your stay at Holiday Inn Express Mexico Basilica.

Book your stay now at Holiday Inn Express Mexico Basilica for a memorable experience in Mexico City!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Location

Guest Reviews

8.7
Based on 608 reviews
Cleanliness: 9.3
Service: 8.7
Location: 9.4
Room Quality: 9.1
Amenities: 8
Value for Money: 9.3
Food and Beverage: 7
Overall Experience: 8.8
A
Arianna • extended_group • do
1
Awful experience. They cancelled my reservation. I don’t recommend it
Pros:

The beds were good

Cons:

The communication with booking is awful. They cancelled my reservation and made me pay double for the same amount of days. I tried to reach by message as my phone couldn’t make international calls, and nobody reached me out.

2026-10-31 • via Nuitee
J
Jose • couple • us
10
2026-10-30 • via Nuitee
E
Evandro • family_with_children • br
8
boa
Pros:

Boa localização e bom custo beneficio

Cons:

gostei de tudo

2026-10-26 • via Nuitee
K
Kassa • family_with_children • us
8
Pleasant stay.
Pros:

I liked the cleanliness of our suite.
Also the staff were helpful and professional especially Roberto the restaurant waiter.

Cons:

If the reception area had more comfortable seats.
Also if there was a bar.

2026-10-25 • via Nuitee
E
Edith Mawila • family_with_children • za
10
Good place to be
Pros:

The location and friendliness of the stuff

Cons:

No English traditional breakfast

2026-10-25 • via Nuitee
M
Mercedes Esperanza • family_with_children • mx
10
Pros:

Todo

2026-10-23 • via Nuitee
R
Ruby Maricela • family_with_children • ec
10
2026-10-19 • via Nuitee
O
OCHOA • couple • co
8
2026-10-13 • via Nuitee
S
Sanjuana • extended_group • us
10
2026-10-11 • via Nuitee
M
Monzon Giron • solo_traveller • gt
10
La experiencia de los devotos
Pros:

El restaurante

Cons:

Deliciosa comida y atención

2026-10-09 • via Nuitee
K
Kevin • family_with_children • cr
10
Excelente calidad-precio
Pros:

Excelentes instalaciones , personal y desayuno!

2026-10-08 • via Nuitee
H
HERNANDEZ PEREZ • solo_traveller • mx
9
Mi hotel de confianza a donde vaya
Pros:

Comodidad, limpieza y atención. Los desayunos son excelentes!

Cons:

No tiene estacionamiento y eso obliga a pagarlo por separado, lo que es muy raro en esta cadena de hoteles

2026-10-07 • via Nuitee
A
Arturo Corella • solo_traveller • mx
8
Demasiado ruido
Pros:

Desayuno

Cons:

Que se escucha demasiado ruido.

Cuando llegaron de la habitación de al lado hasta cuando se bañaron.

2026-10-07 • via Nuitee
L
Lupy • solo_traveller • sv
10
Excelente estadía
Pros:

El trato a sus clientes

Cons:

Poner mas toallas para uso

2026-10-07 • via Nuitee
P
Paola • couple • it
9
Pros:

Molto organizzata nei servizi; bagno fantastico, colazione ottima e con ampia scelta

Cons:

Un po’ fredda, si nota che è una grande catena

2026-10-07 • via Nuitee
E
Estefania • family_with_children • ec
9
Muy bonito
Pros:

Todo estaba bien

2026-09-19 • via Nuitee
L
Leticia • couple • us
10
The rooms were spacious and very clean
Pros:

The property was very clean. I like the fact that I could exchange my American money for pesos there. Also, it was convenient to the Basilica.

Cons:

The food in the restaurant downstairs is horrible. We had dinner there and it had no flavor. The food was cold that is independently owned though.

2026-09-18 • via Nuitee
V
Villarreal • family_with_children • mx
9
Pros:

Las camas son muy cómodas, la barra de los desayunos fueron todos los días muy variada y nutritiva simplemente comí muy rico.
Todo el hotel está muy limpio y tiene muy buen aroma. 0

Cons:

La comida del restaurante todo lo que comí fue desagradable, no se compara con el desayuno.
Fue lo único que no me agradó del hotel

2026-09-17 • via Nuitee
J
Jorge Antoni • solo_traveller • pe
9
2026-09-17 • via Nuitee
F
Fernandez • family_with_children • pe
10
Muy buena
Pros:

amabilidad del personal

Cons:

que no me hicieron acordar que una movilidad me podía llevar.

2026-09-15 • via Nuitee